BOL "slow pay" has become "no pay" for me

[HedgeHog]

Here's the condensed verson, leaving out the repeated lies and incompetence by BetOnline's CS:

A $2500 check was requested on November 11th. I selected the 7-day "express" method and it arrived November 28th, 10 days late. It was returned to my bank Non-Payable four days later on December 2nd. I called the bank today and was told the ***** is "ficticious/altered", whatever that means. All I know is the $2500 ***** is bad and, to add insult to injury, an $8 return fee was charged. A complaint has been filed with SBR.

[sideloaded]

At least the bank didn't threaten to call the cops

[durito]

is this the first time you´ve had a bad ***** from a sportsbook?

[John Dough]

is this the first time you´ve had a bad ***** from a sportsbook?

Exactly. Even A-rated books like bookmaker and 5Dimes have had processor issues with certain methods once in a while... and they eventually rectified them.

Unless you have reason to believe that BOL is not going to rectify the situation, this is by no means a "no pay."

[HedgeHog]

is this the first time you´ve had a bad ***** from a sportsbook?

Yes. I've had ****** that looked "funny" and required a longer hold, but they always cleared. This is the first to be returned to me nonpayable.

[durito]

I´m surprised. It happens all the time.

I´m not sure how this thread helps you get your money though. Once BOL verifies the check as bad you will get your money back in your account. Use a different payout method.

[gridiron guru]

I wonder if this would happen if you request a p2p payout? I looking at all avenues before i make a deposit at a book

[HedgeHog]

I´m surprised. It happens all the time.

I´m not sure how this thread helps you get your money though. Once BOL verifies the check as bad you will get your money back in your account. Use a different payout method.

If and when I get my money back I would just like to transfer everything to another Book, and w/o charge given all this BS. Until then, I consider this a stiff job by BOL.

[durito]

I wonder if this would happen if you request a p2p payout? I looking at all avenues before i make a deposit at a book

if what would happen?

you can´t bounce a p2p payout

[SBR Lou]

is this the first time you´ve had a bad check from a sportsbook?

Exactly. Even A-rated books like bookmaker and 5Dimes have had processor issues with certain methods once in a while... and they eventually rectified them. Unless you have reason to believe that BOL is not going to rectify the situation, this is by no means a "no pay."

durito and John Dough summarized well here.

Management confirmed there was a small batch of checks recently that had an issue. They are going to be in touch with HedgeHog to remedy the situation, he'll likely need to scan the returned check once he receives it. They'll also be covering the fee he was charged by his bank.

[durito]

If and when I get my money back I would just like to transfer everything to another Book, and w/o charge given all this BS. Until then, I consider this a stiff job by BOL.

i´ll give you 80% today.

[John Dough]

durito and John Dough summarized well here.

Management confirmed there was a small batch of checks recently that had an issue. They are going to be in touch with HedgeHog to remedy the situation, he'll likely need to scan the returned check once he receives it. They'll also be covering the fee he was charged by his bank.

Thanks for the update Lou.

[Legions36]

If and when I get my money back I would just like to transfer everything to another Book, and w/o charge given all this BS. Until then, I consider this a stiff job by BOL.

LOL a stiff job, they have more than 1 method to cash versus the free method. If u want it within 2 days u gotta pay for it man, if u don't mind dealing with the way the free method works and in your case a bad check then why even bother doing this. U already know things could be slow with Betonline at times and have been told and now your going threw it and are acting surprised like how dare they do this to me.

[HedgeHog]

durito and John Dough summarized well here.

Management confirmed there was a small batch of checks recently that had an issue. They are going to be in touch with HedgeHog to remedy the situation, he'll likely need to scan the returned check once he receives it. They'll also be covering the fee he was charged by his bank.

All that means is that $2508 will be going back to my BOL account. How does that equate to being paid?

[John Dough]

All that means is that $2508 will be going back to my BOL account. How does that equate to being paid?

Because they will then send you your money by whatever method you choose. Seriously? What more would you like them them do?

Do you really think they want to deal with processor issues like this? Do you think they wanted the check to bounce?

[HedgeHog]

LOL a stiff job, they have more than 1 method to cash versus the free method. If u want it within 2 days u gotta pay for it man, if u don't mind dealing with the way the free method works and in your case a bad check then why even bother doing this. U already know things could be slow with Betonline at times and have been told and now your going threw it and are acting surprised like how dare they do this to me.

Go ahead and keep making excuses for your beloved BOL. CS sucks but they eventually get it right. It's their processor's fault, but they'll get it right eventually. BOL's has made repeated attempts to steal poker winnings but they make it right eventually when caught by SBR. Yet BOL remains B+ and on the recommended list. Perhaps SBR will eventually get it right.

[mighty maron]

Thats the cost of betting sports and being in the USA. You have to get used to processor issues. IMO processor issues are cited more than they occur but who knows. Look at Full Tilt and all the funny money at the end because they kept granting echecks to US customers and couldnt collect.

[HedgeHog]

Because they will then send you your money by whatever method you choose. Seriously? What more would you like them them do?

Do you really think they want to deal with processor issues like this? Do you think they wanted the check to bounce?

I would like it done quickly by either wire or B2B and at no cost. I think that would be fair.

[mighty maron]

Go ahead and keep making excuses for your beloved BOL. CS sucks but they eventually get it right. It's their processor's fault, but they'll get it right eventually. BOL's has made repeated attempts to steal poker winnings but they make it right eventually when caught by SBR. Yet BOL remains B+ and on the recommended list. Perhaps SBR will eventually get it right.

I loathe BOL..I think the rating is too high. That being said...processor issues hit most if not all USA servicing books. I dont think an occasional processing issue is uncommon amongst any USA book. Its the land of the frees determination that an adult can not do what he wants with his money.

[mighty maron]

I would like it done quickly by either wire or B2B and at no cost. I think that would be fair.

That is a fair solution IMO

[John Dough]

I would like it done quickly by either wire or B2B and at no cost. I think that would be fair.

In a perfect world, I agree that would be fair. Have you asked for those options?

But even if they're not willing to do so, that still doesn't equate to them not paying you.

[bubba]

slow pay? yes (par for the course for betonline)

no pay? nope

[Legions36]

Go ahead and keep making excuses for your beloved BOL. CS sucks but they eventually get it right. It's their processor's fault, but they'll get it right eventually. BOL's has made repeated attempts to steal poker winnings but they make it right eventually when caught by SBR. Yet BOL remains B+ and on the recommended list. Perhaps SBR will eventually get it right.

Now if say a fast payout place did this to u i would feel your troubles and give u sympathy here Hedge, but this is Betonline and u know this can happen with them so i can't give u sympathy for things u already know might happen. I understand your anger here and want your $ but if this is something that will get in the way of u putting food on your table i recommend u do what u say and not use them. Or keep using them do the p2p which u will get your $ in 3days tops but u will have to pay fees, which if u think about it by shopping around comes out to be free because of the cheaper prices.

[wrongturn]

It sounds like your bank decided to not credit your account because the check looks strange, not because it has verified bad account or insufficient fund. Is your bank a national big bank?

[lumpy19]

Yes. I've had checks that looked "funny" and required a longer hold, but they always cleared. This is the first to be returned to me nonpayable.

You must not request payout by check very often, this is pretty common, you're going overboard with all your threats and demands.

[HedgeHog]

You must not request payout by check very often, this is pretty common, you're going overboard with all your threats and demands.

I get checks quite often from Heritage, Bet Islands etc... and always good. BTW, someone asked how I wanted this resolved and I responded. No demands or threats were made, so try not to go overboard.

[HedgeHog]

It sounds like your bank decided to not credit your account because the check looks strange, not because it has verified bad account or insufficient fund. Is your bank a national big bank?

BOL has admited to Lou that a bad batch of checks went out and I'm likely part of that group. When I tried to talk to BOL"s cs I got nothing out of them.

PS A huge Thank You to Lou for his efforts thus far.

[SBR Lou]

HedgeHog received the $2,500 via another method, despite not being able to produce a copy of the returned check yet for banking reasons. I'm not sure that our involvement was necessary but it's good to see that he got paid promptly following the processing snafu.

[Legions36]

Glad OP got paid not like i even doubted for 1 second that he wouldn't.

[John Dough]

HedgeHog received the $2,500 via another method, despite not being able to produce a copy of the returned check yet for banking reasons. I'm not sure that our involvement was necessary but it's good to see that he got paid promptly following the processing snafu.

Lou, did BOL tell you the original method was running smoothly now?

[SBR Lou]

Lou, did BOL tell you the original method was running smoothly now?

They confirmed that there was a batch of bad payments via one method and that all players have already received makeup payments.

[offshoregenius77]

They confirmed that there was a batch of bad payments via one method and that all players have already received makeup payments.

Moral of the story is s**t happens offshore, and it wont stop anytime soon. BOL does pay, but I have chosen to stay away.

[John Dough]

They confirmed that there was a batch of bad payments via one method and that all players have already received makeup payments.

Thanks, good to hear, but that doesn't answer my question. Is that method that had the bad batch now functional again?

[HedgeHog]

HedgeHog received the $2,500 via another method, despite not being able to produce a copy of the returned check yet for banking reasons. I'm not sure that our involvement was necessary but it's good to see that he got paid promptly following the processing snafu.

My bank has released the phony check since my balance is now positive. If they still want it, I'll be happy to scan it to BOL. I diasagree with the notion that BOL does anything promptly; my one week payout took four weeks to complete. I also seriously doubt I could have gotten it resolved nearly as quickly w/o SBR's help in general and Lou in particular--Great job!

That said, it's sad that BOL requires forum pressure to pay legit sports and poker winners, hardly in keeping for a B+ rated Book. Unfortunately I still have some money left in BOL, so we can expect to do this little payout dance again in the future. Feel free to correct my no-pay case to just another slow-pay from our friends at BOL.

[durito]

i got another set of payouts from bol this week. no sbr complaints filed either.