becky told me wed. I guess on wed. she'll tell me monday, and on monday she'll tell me friday. great book.
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5dimes Chat with CS- Read if you want to see lies
Everyone,
So many people are saying that 5dimes is telling them the funds could hit the accounts in 24-48. I'm going to show you that is pure bullshit. Rommel has told me and CS at 5dimes below CONFIRMS that they dont know a thing about when the funds will hit the players account. This is lying at its finest folks by a A+ book according to SBR....
Please wait for a site operator to respond.
You are now chatting with 'Ivan'
Ivan: Hello. How may I assist you today?
tm: any updates on my *************** that still hasnt hit my account
Ivan: LEt me check SIr
Ivan: We have received confirmation of our processor that every single payout was sent correctly also that the funds were debited from the bank account. In an *************** process there are only two options, one the funds credited into your account or second the funds returned to us. As per our General Manager, Tony Williams, customers need to wait until the funds reach their account. Meanwhile we will forward your account and payout information to our accounting department which will forward it to our issuer in case of a returned of your *************** the money will be credited back to your account.
Ivan: We appreciate your patience and we apologize for the inconvenience this can represent for you.
tm: i dont want to see a general comment posted by managers
tm: When was the funds sent? And since you have confirmation when is the funds hitting players bank accounts?
Ivan: Just a moment please
Ivan: Can you please confirm your account number and password?
tm: i want to know when the funds were sent by the processor? You dont need my account info. to answer this question
Ivan: Sir I need it to access the info
Ivan: I do not know who are you right now
tm: I requested a payout of *************** on 10/17. thats all you need to know
Ivan: SO if you provide me the account I will give you an exact answer
Ivan: the average answer will be
Ivan: about the 17th or 21st
SBR, HOW LONG ARE YOU GOING TO LET 5DIMES LIE TO ITS PLAYERS?Comment -
Jazzyj7, thewolf...Check out the new thread I made with CS at 5dimes...Folks we are being lied to by 5dimes! CS says the funds might not be there until the 17th or 21st...Haha and other CS are telling players 24-48 hours...lol this is getting too hilariousComment -
Here is another hell of a laugh response again from Ivan:
tm: You stated you have confirmation from the processors that it was sent out. But you cant give the players a timeframe? Thats pure garbage..
Ivan: you won't like if I discus your info with out confirm it is you Sir
Ivan: If I tell you for Monday next week and that does not happen you will be upset Sir
Again, SBR how long are you going to let 5dimes lie to its players before action is taken??
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i think you're over reacting. 5dimes is one of the best books in the business. Have a hard time believing they're lying to you.Comment -
Sorry to dissappoint. Public chatroom. IF I want to discuss my opinions and feelings with this situation, I have that right. Today is day 11, and my money should have been returned into my 5dimes account at 12:01 AM as their 10 day window has expired. They failed to do so and therefore, violated their own rules. They continue to lie and blow smoke up everyone's ass and tell them it's a cloudy day. 5dimes is no longer a AAA sportsbook. Bottom line.
But I love how easy it is for people to whine about my posts when this situation doesn't affect them. Don't read the thread if you don't want to hear players complaning about waiting 3 weeks for a simple ach payout.Comment -
Sorry to dissappoint. Public chatroom. IF I want to discuss my opinions and feelings with this situation, I have that right. Today is day 11, and my money should have been returned into my 5dimes account at 12:01 AM as their 10 day window has expired. They failed to do so and therefore, violated their own rules. They continue to lie and blow smoke up everyone's ass and tell them it's a cloudy day. 5dimes is no longer a AAA sportsbook. Bottom line.
But I love how easy it is for people to whine about my posts when this situation doesn't affect them. Don't read the thread if you don't want to hear players complaning about waiting 3 weeks for a simple *************** payout.
Thewolf- Did they tell you 24-48 hours as well earlier yesterday? Have you had a moment to read my chat with 5dimes cs? CS is now saving on average by the 17th or 21st by NovemberComment -
And to boot, the GM can't draw a line in the sand and make an executive decision. He's gotta ask players what would they do??? What would the wolf do; ASK HIM> I would credit everyone on day 11, pick up the ** fees and payout whoever wanted it. If the ach hits accounts later, I would wait to recieve the report eventually, then request the money back from the player via email or a copy of bank statement if they declare they never got it. IF the player refuses to refund the double pay or bank statement, I would simply cut them off and blacklist them. This would revive credibility and everyone would be cool. Most players would credit back the money that didn't belong to them as we are gamblers, not thieves. Pretty simple.Comment -
Op is over reacting but i understand where he is coming from. Been with 5dimes for some time not sure if its lack of training or just bad cs but ive had reps flat out lie to me more than a few times. i have sbr threads on this at least 3 that i can remember. This is a processor issue but cs could' ve taken much better care of this. Should tell you something that 5dimes cs has been declining for at least 2 years and they do nothing to fix it.Comment -
Truth probably is 5dimes doesn't know when this will be resolved, I am sure they are being told by their processor that the funds have been sent and just need to clear. They can't pay out account balances twice.
Patience people.Comment -
Ive been waiting since the 17th...Ngates said CS at 5dimes told him players accounts are being hit with funds and that we should wait up to 24-48 hours to see if it hits...
Why is it so hard for people to comprehend the bullshit in the chat above and what has been told to the other players involved? Its not about the money, its about BEING LIED TO!Comment -
tm: i want to know when the funds were sent by the processor? You dont need my account info. to answer this question
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are u kidding me. 17th or 21st, this is ridiculous. They're just gonna give us the run-around on wed. LOL. Make us go through the hastle of faxing bank statements, knowing damn well the money isin't in our bank accounts. Then lou and others will keep defending them, by saying "every book goes through processor delays". "They always pay". "Don't take my word for it, look who the players at sbr voted s their top book." and post a link. Is a book rated A+ if they just always pay, NO MATTER THE TIMELINE? If thats the case you can go ahead and put betisland at A+. what are you waiting for sbr?
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Lou you have any updates today?Comment -
They'll just keep stalling. 5dimes doesn't care, they have sbr by the ball and chain. They do what they want and they know they wont face any reprocutions with sbr.Comment -
They told me that some of their players have recieved their a-c-h funds from 10/17 "recently"........It just so happens none of them post on sbr or covers....I don't even need to comment on this one...But I will...Don't they realize that we are gamblers and know probability very well.....This is a circle jerk now.Comment -
tddog-They didn't tell me 24-28 hours yesterday. They told me they have no idea what is going on and we have to wait a few more days and eventually the money will be back in my 5dimes or in my checking. But they did say today, that some players started getting their money. Just not me, you, or coincidentally, any players at SBR or covers................I can only laugh at this......I have 2 friends that were nickle 5dimes players and they switched books recently cause of these updates on SBR. One of them lost 4k this weekend. That could have been 5dimes money. But each day we post our updates, they are losing players which =MONEY/Revenues. If I was new to betting and read this thread, I wouldnt' think twice of doing business with 5dimes for the way they treat their veteran customers. So it is in 5dimes best interest to credit our 5dimes account asap. Not very smart business.Comment -
This is why people go ape sh#$. You wonder why most people say F U over chat or on the phone to a 5dimes rep? Look how 5dimes is handling most of these CHAT LOGS. They are lying right back to the customer. These customer support people should be trained properly for a situation like this. It's only obvious that they are lying to us (the customers). Not really trying to start sh#$ here... but... the proof is in the pudding. I'd rather them say... "Gee TMS... we have no answer to our problem right now. Once we figure out what the hell is going on... we will send an email to every customer who was effected." It's that simple.
I pray to God there isn't something more alarming going on right now behind the scenes.
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Hi TDog,
The post made less than 24 hrs ago still applies.
We've spoken to 5D again today. Their processor returned communication with them, a more concrete update on the status of the en route payouts is expected in another few working days. Making 75+ more posts is going to make the time seem to pass slower - take the advice of the forum vets above you and realize that some of the best folks in the industry are working to get your payout in your hands as quickly as possible.Comment -
Lou- Your story has conflicted with Rommel and gang at 5dimes CS every day that I HAVE started threads on SBR. Obviously, you did NOT read the chat above I had with IVAN!! Ivan even states thats what his manager told him to do.
Why does 5dimes CS tell us they do not know anything and are waiting just like the players, yet you are telling me and all the players affected by this "is expected in another few working days"
Please tell me who told you this?? Back up your words Lou..Its time for all the bullshit being spread by 5dimes and SBR to come to life.
Tell me who told you that, I will chat with them and see if I get the same story as your posting! Maybe, you are just covering 5dimes ass once again!Comment -
First we were told 3-5 days, then another week, then monday, then wed, and now a couple more days. lol and lou, keeps calling them a class act. Baffling to say the least.Comment -
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U consider the people on SBR, your friends? LMAO try and make something other than a internet friend, loser.Comment -
Guys,
I tried to get Justin7, another Moderator for SBR, to hopefully look into this matter for us. NOT only does he NOT read anything in the messages I send him but he doesnt even take the time to read any of the threads on SBR where people are complaining about being lied to.
ITS OBVIOUS SBR IS IN BED WITH 5DIMES NOW!!!!Comment -
VILF, are you sure your not a MILF? Cause you talk like a lil bitch. And you must be a bigshot bettor. Or better yet, a 19 year old punk that just got his first hard on after winning a $25 bet.Comment -
True Story. If they were to tell me last Monday after 1 week, that it'd be here in 14 days, I'd have no problem with that...Of course it'd be disappointing since it normally takes 3-4 days.
But what is disappointing now is that they told me they have no idea where the money is at, and it could be a couple days or a month before I see any money (either in my 5dimes account or bank account) That is what sucks.
And what's worse is, that we all know 5 dimes is on here reading this...They should at least get all of there customer service people on the same page and tell us the same stories. Tell us from the get go, that the money is lost somewhere and they have no idea, I'd have no problem with that. But to tell people it should be there Friday, then it should be there on Monday, now telling us people have received it already, and your money may be there in 24-48 hours, is kinda shitty. Be up front and quit giving people "hope" that their money will be to them in a few days, and just tell them they have no idea.
end rant.
And like I said before, I'm not expecting it anytime soon. I don't think I'll have the possibility of seeing it in 24-48 hours, like they mentioned I could.
P.S....I'll keep playing at 5 dimes because they are one of the best books out there for U.S players. But I will only play with the money I have in there, I won't be depositing any more in the meantime, until I see some positive threads about payouts and fixing the problems.Comment -
well said!
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