Betonline why are you so difficult (open letter)

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  • princecharles
    SBR Wise Guy
    • 11-22-10
    • 827

    #1
    Betonline why are you so difficult (open letter)
    Dear BetOnline,
    We have been together for several months now, with me depositing several times a week for the last few months. I have explained to you that I need to use a $25 gift card each time, so my deposits are always less than the $50 you say you need for a 10X rollover 25% freeplay.

    I have never taken a payout.

    I just can't keep fighting with your CS reps, arguing and explaining issues with the pending wagers not showing up, trying to get notes added to my account to allow the bonus from two back to back deposits, today having me call 800-977-4717 and put the phone on speaker while i waited 45 MINUTES for someone in Panama to answer, and be pissed off that i'm calling.
    When i use live-chat its even worse...all cut and paste useless replies by you.

    I gave you a try because I like my poker/sports to be intergrated, and you were very persuasive in your SBR thread.

    Our relationship has just been too one-sided for me to take anymore.
    I'm sorry, I really wished you were the ONE.


    Take Care,

    Your new ex-sheep who has and was willing to give y
    ou years of wool
  • bachngocduong
    SBR MVP
    • 03-17-06
    • 1826

    #2
    WTF stupid 10X rollover 25% freeplay
    Comment
    • GoIrish682
      SBR High Roller
      • 11-05-10
      • 246

      #3
      very creative
      ihear ya...i know what it feels like
      if they are smart they will PM you
      Comment
      • rumple
        SBR MVP
        • 06-19-07
        • 2499

        #4
        Is that serious, 25% fp with 10x rollover? What a joke!
        Comment
        • princecharles
          SBR Wise Guy
          • 11-22-10
          • 827

          #5
          yep
          not an attractive bonus at all
          Comment
          • jay777
            SBR High Roller
            • 05-31-11
            • 109

            #6
            Their bonus is bullshit. It's not 10x free play for the roll over. It's 10x the entire deposit. So if you took a $75 bonus on a 300 buck deposit and reimbursed fees, you would have to risk more than 3400 before you can request a payout. That's <3400 on a 75 buck free play. Still like the book but the bonus structure is fukkin crazy.
            Comment
            • Gardfather
              SBR Rookie
              • 11-23-10
              • 29

              #7
              Why do you possibly have to deposit this way? There are prepaid card options that you can use where you can load whatever you want on the card.
              Comment
              • packman
                SBR Rookie
                • 07-18-09
                • 48

                #8
                If you think depositing is difficult wait until you have to withdraw.
                Comment
                • SBR Lou
                  BARRELED IN @ SBR!
                  • 08-02-07
                  • 37863

                  #9
                  If you're depositing in $25 increments, you should probably not expect to have a bonus that requires a $50 deposit credited without issue.

                  Have you ever spoken to a manager, or have you just duked it out with the CS reps? We'll happily follow-up for you and try to determine the better way for you to go about this, if you'd like to write to help@sportsbookreview.com with your account #.
                  Comment
                  • guiwillemann
                    SBR Rookie
                    • 07-10-11
                    • 23

                    #10
                    10x rollover 25% cash back is totally ridiculous!!! LETS SAY NO TO BETONLINE!
                    Comment
                    • HedgeHog
                      SBR Posting Legend
                      • 09-11-07
                      • 10128

                      #11
                      Originally posted by guiwillemann
                      10x rollover 25% cash back is totally ridiculous!!! LETS SAY NO TO BETONLINE!
                      No shit. These morons have no clue on how to run a Book.
                      Comment
                      • kmarinouofm
                        SBR Hall of Famer
                        • 01-26-09
                        • 8437

                        #12
                        is anyone else wondering why he is doing 25$ AT A TIME?
                        Comment
                        • mighty maron
                          SBR MVP
                          • 04-20-09
                          • 4215

                          #13
                          Originally posted by kmarinouofm
                          is anyone else wondering why he is doing 25$ AT A TIME?
                          I have no problems with him doing 25.00 at a time. The problem comes in wanting a deposit bonus adding his deposits together. CC has fees to process. More paperwork for each 25.00 jolt.

                          Sorry I dont think you should get it....
                          Comment
                          • jimmy242
                            SBR Rookie
                            • 07-13-11
                            • 15

                            #14
                            bet online is a scam book just stay away
                            Comment
                            • michael777
                              SBR MVP
                              • 09-20-05
                              • 1936

                              #15
                              bet online is a scam book just stay away 100% agree
                              Comment
                              • BET THE HOOK
                                SBR MVP
                                • 02-16-09
                                • 1947

                                #16
                                I bet there for a good while because Alex was giving me 100% Cash Bonus 10x rollover on every deposit but it finally went away so it wasnt worth staying there anymore because you really have to put up with a ton of crap at this book. There is zero problems at 5Dimes but Tony is an ass if you ever do need anything. So far BetIslands is pretty great. Stay away drom JustBet. JustDont.
                                Comment
                                • GoIrish682
                                  SBR High Roller
                                  • 11-05-10
                                  • 246

                                  #17
                                  you know what, i'll condense alot of words to a simple sentence.

                                  Its not worth the aggravation

                                  hear what the consensus is about payouts?
                                  Comment
                                  • TheMoneyShot
                                    BARRELED IN @ SBR!
                                    • 02-14-07
                                    • 28672

                                    #18
                                    Originally posted by HedgeHog
                                    No shit. These morons have no clue on how to run a Book.
                                    I agree. It's called "The Lifetime Bonus" yep... no sh#$!! It will take you a lifetime just to rollover the son of a bit$#! Maximum Bonus is $900. The book is only good for baseball. They suck at everything else.
                                    Comment
                                    • MBENZ
                                      SBR Hall of Famer
                                      • 01-07-07
                                      • 5238

                                      #19
                                      BOS starting to leak out of this shop?It was only a matter of time.
                                      Comment
                                      • vitalyo
                                        SBR MVP
                                        • 12-05-07
                                        • 1615

                                        #20
                                        Originally posted by TheMoneyShot
                                        I agree. It's called "The Lifetime Bonus" yep... no sh#$!! It will take you a lifetime just to rollover the son of a bit$#! Maximum Bonus is $900. The book is only good for baseball. They suck at everything else.

                                        That's funny .
                                        When i signed up to become SBR pro i made deposit to betonline .Lou soon i will need to renew my status soon but fuk i don't wanna deposit to this joint( and according to sbr rules it has to be same book) . I am willing to deposit $200 to any other sponsor , despite that i already have enough funds with 3 sponsors above .


                                        GL.
                                        Comment
                                        • princecharles
                                          SBR Wise Guy
                                          • 11-22-10
                                          • 827

                                          #21
                                          Originally posted by Lou
                                          If you're depositing in $25 increments, you should probably not expect to have a bonus that requires a $50 deposit credited without issue.

                                          Have you ever spoken to a manager, or have you just duked it out with the CS reps? We'll happily follow-up for you and try to determine the better way for you to go about this, if you'd like to write to help@sportsbookreview.com with your account #.
                                          appreciate it lou, but apparently nobody cares over there. They really don't!!

                                          And now im hearing about huge headaches to cashout?!!

                                          no book offers a deposit option that COSTS them more then its worth.

                                          here's a recent email from them when i emailed them the link to this thread:

                                          Just to clarify,
                                          I am NOT asking for the bonus on top of $25 deposits individually, I am simply saying to combine them when made within a reasonable time frame.
                                          Anyway I am learning a real lot about things with my SBR post.


                                          Thank you so much for helping me make this growing post on SBR.



                                          On Jul 26, 2011, at 5:00 PM, "BetOnline Account Management" <cs@BetOnline.com> wrote:


                                          Subject: Important from a loyal customer

                                          This is Jackie Griffith from BetOnline.com

                                          Thanks for your email

                                          I have forwarded this information to Upper Management and unfortunately they have denied the request so you can receive free plays on top of $25 deposits. We are really sorry that your local retailer doesn't offer gift cards for a higher amount.

                                          At the moment, we can offer you 25% Casino bonuses on top of your deposit with 50 x Rollover on the deposit + bonus.

                                          We appreciate your loyalty to us and we are looking forward to keep your business.

                                          Have a great day!

                                          If you have any other questions or require further assistance, please do not hesitate to contact us.


                                          Anyone can call thier cs number 800-977-4717 in the evening and Jimmy will answer.
                                          HE'S THE ONE WHO EXPLAINED GIVING THE BONUS ON BACK TO BACK BEPOSITS IS EXACTLY WHAT THEY DO....AND MADE NOTES IN MY ACCOUNT...

                                          this is not worth it anymore. if this is how a hyper-minor issue is handled,whould you trust them with real money?
                                          Comment
                                          • princecharles
                                            SBR Wise Guy
                                            • 11-22-10
                                            • 827

                                            #22
                                            by the way, this is sooooooo helpful

                                            it shows me who im dealing with
                                            Comment
                                            • marcojuiceman
                                              SBR MVP
                                              • 05-25-11
                                              • 2870

                                              #23
                                              i have money on betonline should i cash out now
                                              Comment
                                              • jackkkk2009
                                                SBR MVP
                                                • 07-13-09
                                                • 1183

                                                #24
                                                I would rather play there without that 25% free-play. Don't want to deal with that unreasonable rollover requirement.
                                                Comment
                                                • neverstoppers23
                                                  SBR Hall of Famer
                                                  • 11-26-09
                                                  • 6302

                                                  #25
                                                  Originally posted by rumple
                                                  Is that serious, 25% fp with 10x rollover? What a joke!

                                                  Yeah but you get a bonus every time you deposit with them. Some sports book don't do bonuses at all.
                                                  Comment
                                                  • GoIrish682
                                                    SBR High Roller
                                                    • 11-05-10
                                                    • 246

                                                    #26
                                                    I DID some math and it seem sif you play poker stay away from the bonus

                                                    BOL 25% FREEPLAY!!! is such bulshit, dont even bother...its their payout time (4 REAL WEEKS!) THAT I WOULD STAY AWAY FROM
                                                    Comment
                                                    • Foosball Champ
                                                      SBR MVP
                                                      • 10-19-10
                                                      • 1001

                                                      #27
                                                      I agree that betonline should be avoided. Along with being a consistent slow pay book. In my experience, they are the quickest book to throw you out for winning.
                                                      Comment
                                                      • princecharles
                                                        SBR Wise Guy
                                                        • 11-22-10
                                                        • 827

                                                        #28
                                                        I am absolutely blown away by the all the negative feedback this shop is getting

                                                        they did me the biggest favor, i realty mean it
                                                        Comment
                                                        • austin
                                                          Restricted User
                                                          • 04-16-09
                                                          • 901

                                                          #29
                                                          the wager requirement is standard and nothing to whine about. bol is a low quality book with insane withdrawal fees - pass
                                                          Comment
                                                          • GoIrish682
                                                            SBR High Roller
                                                            • 11-05-10
                                                            • 246

                                                            #30
                                                            dude....talked to covers guys i know

                                                            STAY AWAY FROM BETONLINE

                                                            PUT IT THIS WAY , THIS GUY SAID, "5DIMES TONY IS A MUTHERFUKER CUKSOKER, BUT DEAL WITH HIM INSTEAD OF BERONLINE"
                                                            Comment
                                                            • princecharles
                                                              SBR Wise Guy
                                                              • 11-22-10
                                                              • 827

                                                              #31
                                                              oh well kay sara sara

                                                              bye bye
                                                              Comment
                                                              • BetOnline
                                                                SBR Sharp
                                                                • 01-07-09
                                                                • 256

                                                                #32
                                                                Originally posted by Foosball Champ
                                                                I agree that betonline should be avoided. Along with being a consistent slow pay book. In my experience, they are the quickest book to throw you out for winning.
                                                                That's a total crock--we do NOT throw out winners. We've closed exactly ONE account in the 18 months I've been here--after paying him out on his obvious angle play. Ask Bubba, tomato, Mathy about us throwing out winners.

                                                                Prince: I've PMed you.

                                                                Alex
                                                                Comment
                                                                • yisman
                                                                  SBR Aristocracy
                                                                  • 09-01-08
                                                                  • 75682

                                                                  #33
                                                                  Originally posted by MBENZ
                                                                  BOS starting to leak out of this shop?It was only a matter of time.
                                                                  What's that?
                                                                  [quote=jjgold;5683305]I win again like usual
                                                                  [/quote]

                                                                  [quote=Whippit;7921056]miami won't lose a single eastern conference game through end of season[/quote]
                                                                  Comment
                                                                  • Monte
                                                                    SBR MVP
                                                                    • 08-21-10
                                                                    • 2056

                                                                    #34
                                                                    Pretty harsh reviews for a high rated book, i guess SBR is wrong with the quickly given out super-rating (again).
                                                                    Btw the comment about BetOnSports is cos ex-bos people work at BO now, if that didn't change.
                                                                    Comment
                                                                    • Foosball Champ
                                                                      SBR MVP
                                                                      • 10-19-10
                                                                      • 1001

                                                                      #35
                                                                      I was a loyal customer for years but they all style and no substance.
                                                                      Comment
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