5 Dimes takes back $32K in casino winnings

[Tackleberry]

5Dimes conclusion

I had two breif phone conversations with Bill from sbr today. He spoke to Tony on my behalf. Tony was unwilling to move on his original decision. Bill said he had nothing he could use to push harder for me to get paid.

I just spoke with Tony again on livechat. My account has be reactivated and I have a freeplay in the amount I am down lifetime at 5Dimes, this works out to a little over 1% of the amount involved in this dispute. It also comes with a 17.5x rollover on any winnings from the freeplay. I will play, hopefully win a couple bucks and then end my relationship with 5Dimes. How they have conducted themselves in these circumstances make me not want to do buisness with them in the future.

Obviously this not an outcome I am happy with but it is what it is. Could I have done better if I negotiated with Tony yesterday? Yes I'm sure I would have, how much better? Who knows and I won't lose any sleep over it.

I know some people have made some pretty harsh statements towards Bill in the other thread. I would like to publicly say that I certainly have no ill will towards him. Over the phone he seems like a legitimately good guy.

I do think that how 5Dimes did choose to handle this case was not that of an "A" book and that SBR needs to carefully review their current rating.

If anyone has any questions I will do my best to answer them.

[relaaxx]

looking forward to the SBR decision

[iGotWinners]

I had two breif phone conversations with Bill from sbr today. He spoke to Tony on my behalf. Tony was unwilling to move on his original decision. Bill said he had nothing he could use to push harder for me to get paid. I just spoke with Tony again on livechat. My account has be reactivated and I have a freeplay in the amount I am down lifetime at 5Dimes, this works out to a little over 1% of the amount involved in this dispute. It also comes with a 17.5x rollover on any winnings from the freeplay. I will play, hopefully win a couple bucks and then end my relationship with 5Dimes. How they have conducted themselves in these circumstances make me not want to do buisness with them in the future. Obviously this not an outcome I am happy with but it is what it is. Could I have done better if I negotiated with Tony yesterday? Yes I'm sure I would have, how much better? Who knows and I won't lose any sleep over it. I know some people have made some pretty harsh statements towards Bill in the other thread. I would like to publicly say that I certainly have no ill will towards him. Over the phone he seems like a legitimately good guy. I do think that how 5Dimes did choose to handle this case was not that of an "A" book and that SBR needs to carefully review their current rating. If anyone has any questions I will do my best to answer them.

After I read this, I'm starting to wonder about 5dimes also. GL with everything Tackleberry.

[kero214]

I see no difference at all with betting into a bad line, kero. Except that it is compounded here.

That doesn't mean I would ever play at the 5D casino, or at any online casino. If the odds can be skewed that much in the player's favor, guess what...

I am always willing to hear someone out that I disagree with. How could you possible compare this to a "bad line?" Please explain.

[clowncar]

Before completely throwing DarkHorse under the bus, take a second to understand what he is saying. The error is so bad in this case that if left unnoticed for a few days, the player would have won millions without having any "true" risk. That is how bad this error is.


I believe that the casino should pay the player 32k but darkhorse's position is not off the deep end. And his observation about the player knowing that a deal was his most likely way of obtaining money seems logical. Even his stopping point of 32k indicates the player was well aware of what he was doing as it is a very good number to have stopped at in order to make a deal. As if the player thought he would be paid for any amount of winnings he wouldn't be worrying about calling in sick to work for the next day or how tired he was, he would have kept playing.

Ask yourself this .. if the paytable had a pair of jacks paying $10,000,000 would your contention that the player be paid be different?

There has to be a point where the error is so bad that the book is only responsible for a certain amount of liability for said error. ( or is there? ).

In this case, the player stopped at 32k and should be paid. It isn't a huge sum of money and the casino should reasonably assume this loss.

[HedgeHog]

Robbed by an A+ Book. Haven't seen anything close to this since Cascade.

[jesuseatsnubs]

Before completely throwing DarkHorse under the bus, take a second to understand what he is saying. The error is so bad in this case that if left unnoticed for a few days, the player would have won millions without having any "true" risk. That is how bad this error is.


I believe that the casino should pay the player 32k but darkhorse's position is not off the deep end. And his observation about the player knowing that a deal was his most likely way of obtaining money seems logical. Even his stopping point of 32k indicates the player was well aware of what he was doing as it is a very good number to have stopped at in order to make a deal.

Ask yourself this .. if the paytable had a pair of jacks paying $10,000,000 would your contention that the player be paid be different?

There has to be a point where the error is so bad that the book is only responsible for a certain amount of liability for said error. ( or is there? ).

In this case, the player stopped at 32k and should be paid. It isn't a huge sum of money and the casino should reasonably assume this loss.

the thing is in the previous case Tony promised the losers and the winners of the casino to be reimbursed for there losses .. yet we had someone complain that tony refused to pay the $7000 + he is owed .. simply because the player is a "pro" ?

and only UNTIL the player made a complaint with SBR .. did Tony agree to pay him back .. but he still has yet to pay him back as of now .

the thing is .. if this guy had lost $32k .. he would never have seen a penny back .

I AM SORRY but Tony is a thief and If you can't see that .. I got nothing else to say .

[PAPAGUNNZ]

nah hes way off the deep end....hes about to hit the rocks below lol...you cant compare a bad line to a casino game...plain and simple...and definatly not a casino game that is abnormal and created by someone who just happens to be the owner of the book.......and he is STILL yet to answer my SIMPLE questions!!!

[jesuseatsnubs]

Take a look at this thread :

http://forum.sbrforum.com/players-talk/1079311-5dimes-wont-credit-my-losses-because-im-very-good-player-p2.html

Read it .. and see what a complete fking fa\*\*ot this thief Tony is .

[dikefale]

This is very messed up situation. Player clearly made profit on 5d error. So there is question how big piece of cake will SBR give to him. He deserved something anyway.

[clowncar]

the thing is in the previous case Tony promised the losers and the winners of the casino to be reimbursed for there losses .. yet we had someone complain that tony refused to pay the $7000 + he is owed .. simply because the player is a "pro" ?

and only UNTIL the player made a complaint with SBR .. did Tony agree to pay him back .. but he still has yet to pay him back as of now .

the thing is .. if this guy had lost $32k .. he would never have seen a penny back .

I AM SORRY but Tony is a thief and If you can't see that .. I got nothing else to say .

I haven't been following that dispute so I can't really comment. We might be discussing two different things.

I am just saying that there has to be a limit to liability for a casino on a mistake of this magnitude. 32k for this player seems like a reasonable price to pay along with a reasonable payout to the other player that played their casino offering that Tony refers to in his chat ( without knowing the details of how much that player won ).

[jesuseatsnubs]

nah hes way off the deep end....hes about to hit the rocks below lol...you cant compare a bad line to a casino game...plain and simple...and definatly not a casino game that is abnormal and created by someone who just happens to be the owner of the book.......and he is STILL yet to answer my SIMPLE questions!!!

he is simply a retarded 5dimes fanboy .

just ignore him .. his opinions are irrelevant .

[BackDoorCover]

That's too bad, I thought 5dimes should have at least thrown a couple of dimes your way to try and rectify the situation...

[nobs]

so many complaints on 5 dimes

[PAPAGUNNZ]

the thing is in the previous case Tony promised the losers and the winners of the casino to be reimbursed for there losses .. yet we had someone complain that tony refused to pay the $7000 + he is owed .. simply because the player is a "pro" ?

and only UNTIL the player made a complaint with SBR .. did Tony agree to pay him back .. but he still has yet to pay him back as of now .

the thing is .. if this guy had lost $32k .. he would never have seen a penny back .

I AM SORRY but Tony is a thief and If you can't see that .. I got nothing else to say .

well said...100% correct...if the player lost 32k would he get his money back considering the game was "bad" i think not...you people need to pull your heads outta your assses, read between the lines, and look at this as a two way street...and stop crying for the books when a pro takes them for some change..its a business just like ANY OTHER BUSINESS ...if you dont like pros..then dont open a casino or book..plain and SIMPLE!!!....

[Dark Horse]

Before completely throwing DarkHorse under the bus, take a second to understand what he is saying. The error is so bad in this case that if left unnoticed for a few days, the player would have won millions without having any "true" risk. That is how bad this error is.

Someone understands.

Not that hard, hey?


Without exaggeration, I've seen this forum get dumber and dumber and dumber over the years. It's now reached a point where people with varying degrees of rabies are showing up.

[clowncar]

Shameful result. Tough one Tackle. GL with your 1% money but don't win too much or you likely won't get that either.

[beyond]

5Dimes should give you atleast 10% $3200 cash. You need to protest like Cory

[HedgeHog]

Shameful result. Tough one Tackle. GL with your 1% money but don't win too much or you likely won't get that either.

1% FP with a 17.5x RO is basically nothing. OP got screwed.

[SBR_John]

Someone understands.

Not that hard, hey?


Without exaggeration, I've seen this forum get dumber and dumber and dumber over the years. It's now reached a point where people with varying degrees of rabies are showing up.

Same in Vegas... Try getting paid 32k on a miss programmed slot machine, like what happened here. Not going to happen.

[robzilla]

5 Dimes / Tony have no class, bro. Not only do I think 5 Dimes should be downgraded, but I also think all advertising for that book should be pulled from this site.

[BigDaddy]

Tony Stiffs yet another player

shocking

Tackleberry you have just joined a long list of smart players that tony has ******.

nothing you can do about it though as tony thinks he is GOD

[wrongturn]

I also feel it comparable to bad line, in which mistakes are on the book/casino. So instead of void betting or winning, they should own up their mistake by paying in reasonable amount. But paying full 32K is simply not realistic.

[WVU]

While I agree that Bill is a good guy, I don't believe that there is nothing he can do.

[johnster]

Bill said he had nothing he could use to push harder for me to get paid.

Bill was obviously hit by amnesia as he forgot he works for sbr and pressuring books with lowering grade is part of the game

[Tackleberry]

Tony certainly does have a certain way about him.

[mighty maron]

Same in Vegas... Try getting paid 32k on a miss programmed slot machine, like what happened here. Not going to happen.

Sometimes casinos do pay

M RESORT BEHAVES APPROPRIATELY IN PAYING MISPROGRAMMED JACKPOT


On its first full day of operation, the M Resort in Henderson had a single-line 25-cent video poker machine with a progressive starting at $10,000 instead of the undoubtedly intended $1,000. A patron hit the jackpot. Rather than hassle the winner or try to outright cheat him, as many casinos have done in similar situations, after a thirty-minute delay, the M Resort paid the patron the $10,009, closed the bank of machines and politely asked the other players to cash out and play other machines. No harassment of the other patrons, no threats, no security guards, etc. In view of all the casino misbehavior we routinely see, it is refreshing to see a casino behave properly in this situation.

[robmpink]

Tony created the games himself, brag, brag.

[clowncar]

If you don't think a $32,000 hit is a reasonable sum to accept for an error like this for a casino, then you shouldn't have your money in that casino. Atleast in my opinion.

Party is over with this dispute fellas. I hope you all win your next bet. Take care.

[robzilla]

Bill was obviously hit by amnesia as he forgot he works for sbr and pressuring books with lowering grade is part of the game

Looks like there are 2 sets of rules. One set for books that advertise with SBR, and another set of rules for books that dont.

[robmpink]

Bottom line is it is an A + book. His refund is a slap in the face and it also goes to show how far of a chance you have with an A+ book here w/ SBR in your corner. If this was a non sponsor book, more negative publicity and such sure would have happened.

[kero214]

So Dark Horse, say when Tony designed the game there was an error with the payout (bad line) paying a ridiculously LOW amount and someone lost $32k, do you think that player would get a refund. If you say no, than you have contradicted everything you have previously said.

[kzee89]

wow good luck fellows.

[robertg]

the thing that bothers me most about this, is that the casino has the magical get of jail free card, "obvious human error" that nullifys your winnings. I have been the victim of very "obvious human error" with much of my handicapping, but I don't believe i could ever play that card and get any money back.

Its just busch league on the part of 5dimes, and much like with BetPhoenix, when there are this many complaints its foolish to think there is not problems. If SBR has commitment to anything other that advertising dollars, 5dimes will be downgraded to a c- or below immediately.

[Dark Horse]

Kero, I already brought up that problem before. I don't play at online casinos, period. Too unregulated. There is just no way of knowing what setting you're playing at, and there are definitely different settings for the same game.