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Can't wait to see sbr's ruling on this one. You for sure are a big dog in this battle, even how you explained how it happened. Sorry fella.Comment -
WOW thats some restraint. If I saw that, one of the first things I would have done was to find out whyComment -
Tackleberry- Mind if i give you my 5 Dimes account and turn $50 into 32k for me?Comment -
Theres a difference between arguing the points and finding out why this action was done..its more than a minor chunk of change
Oh well good luck...
Interested in finding out the details of this
OK why even post a thread about this...please find out the reason why and include it in the threadComment -
I really can't see why SBR won't rule in your favor .. This is one case that you surely will win !
Karma is a bitch Tony .. You thought paying $14k was bad ? try paying $32k now lolComment -
let's get jj to follow up with 5dimes on thisComment -
What I noticed about the last $14,500 case was that it was not mentioned on the sportsbookreview.com web site and now this one hasn't appeared. Usually if a complaint is received regarding a book, you'll see it posted.
Are A+ books exempt from getting the news posted? I'm not having a go, it's a legitimate question.Comment -
on my way into live chat now........Comment -
Talk to tony....Tell exactly what happened and let us know what he says.Comment -
After reading the other posters who say this shit...and now you...I have to admit, I believe you. I am extremely surprised that 5dimes does not blame this on a vulnerable backend system linked to their casino page which had been hacked...That makes more sense than a fukkn glitch where they write the wrong payout odds.....Unreal, Tony must be the one who does the updating as he sounds like a dimwit.Comment -
5dimes
what are you kidding me? i knew there was something with thier site i fkin knew it...horribleComment -
If it was an error, I could see them only paying half of your winnings, but no way should you get none of it. If you lost your money would not of been returned. At the very least you should get half, if not the whole thing.Comment -
I have played at almost every book online at some point but never 5dimes because of all the info online about tony being a slleze and a dick. I hope you get EVERY PENNY because nothing else is acceptable although I have to say I am not overly optimistic you will get anything other than a death threat or something of the like. If you leave a bag of money sitting on the curb and walk away can you really expect someone not to walk away with it? If these guys are messing up the payouts they needed to pay for their careless actions.Comment -
Tackleberry,
We'll contact 5Dimes in the morning.
We know 5Dimes mismanaged their casino and corrected all of the payout odds following the bot dispute. However other non-bot winners on +ev were paid as normal. We'll find out how this game was addressed. We don't really want to comment on different scenarios until we hear all sides.
As with the SIA case a while back, when casino software has an error and pays players instead of deducts losses, or pays in excess of what is listed on a blackjack, that's a knock against the book for it's software but falls under a malfunction and is extremely rare. In the case it sounds like you are describing a game that operated correctly and the odds were set to something that could not end well for the house. We'll hear what they have to say and the reason for voiding the play.Comment -
I think Tony went home for the night, try tomorrow morning.Comment -
hohoho, anyone need reading glasses to read between double spaced paragraphs from bill? he's implying player will like not be paid b/c this will be chalked up to a system error.
fool me once, shame on me, fool me twice..Comment -
390%?
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If the player doesn't get at least half and all the facts are true it's complete BS.Comment -
unbelievableComment -
Tony is still there .. I was transferred to him .. he asked for my account number .
I told him that's irreverent to our conversation .. and I called him out for taking out $32,000 of winnings from someone without any investigation .
and he is not responding back at all .
But Tony is still there .
besides I have an account with them but i will never EVER deposit in that site .Comment -
go on live chat dingleberry and ask to speak to tony.
that would be classic. post the convo
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One key question is what were the payouts set to before the bot thing? I doubt it was always set to that payout.Comment -
Please wait for a site operator to respond.
You are now chatting with 'Jim'
Jim: Hello. How may I assist you today?
Brian: Hello, I would like to know why my casino winnings were taken back?
Jim: Can you please confirm your account number and password?
Brian: , I prefer not to give out my password over live chat
Jim: we may ask for your password any time we feel it's necessary to confirm you are the actual account holder. It's for security purposes.
Jim: then you can call us at 1800-305-3517
Brian:
Jim: if you don't feel comfortable
Jim: allow me a moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: greetings
Brian: hello sir
Tony: i'm the general manager
Tony: you were playing a version of aces & eights that was not supposed to have a payout for a pair of jacks or better, or a payout for 2 of a kind
Tony: the minimum payout on the game is for 3 of a kind
Tony: the payout with the proper rules is just under 100%
Tony: to the exact the proper payout on the game is 99.96551%
Tony: the version with the error paid 390.79774%
Tony: with the payout you could not lose, even if you tried
Tony: all play on that game has been invalidated
Brian: I understand the error, however I feel as though the game was offered, the payouts were made as posted on the payout chart in the game and I won.
Brian: I did not break any rules
Tony: you took a shot at a game with an error in the pay table
Tony: you deposited $51.59 in order to play this game
Tony: if you'd like your $51.59 back, that is as far as i'm going with this one
Brian: Yes I saw that I had an opportunity to make money. All the errors and mistakes were made on your end.
Tony: that is correct
Tony: doesn't mean i'm paying anyone "zillion dollars" if they found it
Brian: I understand that
Tony: $51.59 will be credited back to your moneybookers account
Brian: I don't think that is a reasonable remedy
Tony: you took a shot at this shop
Tony: it didn't work
Brian: I fairly played a game you offered
Tony: i don't think anything more than $51.59 is reasonable
Tony: you played a game that had a payout of 390%
Tony: it was in error
Tony: the game is properly setup now
Tony: if you have something in mind other than $51.59, now is the time to let me hear it
Tony: but you stray far from $51.59, and i'll let you know the answer in advance
Brian: I understand your position and we are far apart.
Brian: I have contacted sportsbookreview about this issue. I would like to hear their input when they review the case
Tony: there will be no arbitration on this issue, there will be no concession on the behalf of this company other than to offer an apology for the time you wasted playing this game
Tony: we had one other player also play this game
Tony: he was also informed we will not accept arbitration from anyone or any company on this issue
Brian: I am aware of your stance. I will still be talking with SBR about this case. It was good speaking to you. And if I would like to chat again will I able to get a hold of you on live chat?
Tony: if i'm online, i'm available for livechat
Tony: your deposit amount will be returned to your moneybookers account
Brian: like I said before I do not accept that as a reasonable remedy under the circumstances
Tony: i'm letting you know its being returned
Brian: I understand, just making my position as clear as yours
Tony: your acceptance of my decision isn't relevant to me making the decision to return it
Brian: I will be in touch. So long for now tony
Tony: have a good eveningComment -
do not post your password/username in this thread!!!!!Comment -
TONY that SLIMY little THIEF .
U OFFERED THE GAME TONY ... IT IS YOUR RESPONSIBILITY TO see that the payout is correct .. ESPECIALLY after what happened last time with that $14k case .
pay him his $32k .. HE WON IT FAIR AND SQUARE and without breaking ANY rules what so ever on his part .
I urge everyone to not use 5dimes for ANYTHING .. boycott them until they pay this guy .Comment
