Sportsbook.com Payment Delays

[Shafted69]

Has anyone seen sportsbook.com new withdrawl methods? They have four new options up...wire transfer....debit card....echeck...and regular check.......just was curious of these were legit withdrawl methods or if they were blowing smoke up our asses again.

it states that there is a 3-5 weeks wait period

[chiller]

Live chat told me tonight that the debit card will be available soon. When you make a withdraw it takes 7-10 days for the debit card to be funded, then you can go to any ATM to get your loot.

[DrunkenLullaby]

well,

i feel all of your pain. i am an investigative journalist and i have been effected more than once by sports.book.com's BS with their processors over the past few years. They are about to exposed by a major news outlet here in the states, and it won't be long before it hits internationally- Sportsbook cannot send millions of dollars in bad checks to americans and continue to not face any consequences. if an american company would have done that, the federal gove't would have been all over that company's ass. I done a lot of digging- If you can believe i have gotten all the way up the ladder at sportsbook and talked to those wayyy above the supervisors that speak on behalf of what they call the "directors"- who are the ones with controlling interest. I have also done my homework on these processors involved. You are right that Graapa and Zip Payments are the middle men who process the payments and send the checks. Graapa processes hundreds of online gambling sites, among other industries. They are located in Barcelona Spain. ZIP payments corporate office phones in both Henderson NV and las vegas have been disconnected. The so called "Help Desk" you refer to from Zip Payments (who is really working for a company called Intertrans,) wants to take you directly to ZIP Payments "customer service center" overseas, who in turn tells you to contact "Graapa," the actual direct processor for Sportsbook. The problem seems to point to Zip Payments, not Graapa. Sportsbook managers say currently an estimated5,000 checks worth $4-5 million were bad checks from that "one batch alone", and that they are trying to "recover the monies" from their processor. Zip Payments is the company at Nevada State Bank who actually issued the bad checks and had the money in hand before they closed "Several" accounts at the Nevada State Bank.
I hate to tell you all, but as of this morning, Sportsbook upper mabasgement indicated there is no current processor for sportsbook.com other than one small processor who they only use to wire funds to large clients who want over $5,000 withdrawn. So what does that mean- well, all pending transcations that have "been processed" but that have not been sent out WILL NOT GO OUT, and those that have gone out ARE MOST LIKELY ALSO BAD CHECKS (both according to upper management). Even more interesting and frustrating at the same time, Sportsbook.com has no idea what checks that have gone out are bad, and which ones are not- they have absolutely no idea where they stand unless the client calls them to let them know that their check has bounced- they are absolutely incapable over there!!! I did make the "Zip Payments help desk" people angry and they hung up on me, as they are obviosuly trying to cover the whole thing up. You ask them what company they are working for and they say "customer Service." then you ask them "customer service for what" and they answer "The Help Desk" and laugh in your face. Well, i made that guy pissed off and then pissed off his manager who said the same thing- she then abruptly hung up on me when i asked her why her company has written millions of dollars of bad checks to american consumers?? She obviously knew what her company was up to. I still have to do some research on this company "Intertrans," where this "Help Desk" is housed. Zip Payments did in fact close the accounts at Nevada State bank and my guess is that they ran with the money, which is why the Sportsbook manager said they are trying to "recover the funds." I can't prove that and won't go on record to say that, but that is where the saga is currently heading if i had to take a wild guess. I have so many quotes and phone numbers and locations and contacts associated with this story it is pathetic. I have a few more loose ends to tie up before I go to the national network of my choice with this story- it is wayyyyyyy past time that sportsbook.com and other unresponsible online gambling sites take note that this kind of activity will not be tolerated. In the longrun I think we will all eventually get paid, but all of the headaches and stress, and financial obligations Sportsbook places on the american people by sending out millions upon millions in bad checks has to be accounted for- they will never go belly up- but it has been soooooo fun the last two or three days to get under the skin of all those who work for both sportsbook.com and the processors- i urge you all to keep calling them everyday- and don't bother with the customer service people- go straight to the supervisors (Susan, Carlisle, JD, Hannah), and if you get to speak to the people i did above them, let them have it as well! new slogan "BUG EVERYDAY UNTIL YOU GET PAID". AND IN THE MEANTIME, DO NOT, I REPEAT DO NOT SPEND ANY MORE OF YOUR MONEY ON AN ONLINE GAMBLING SITE- GET IN YOUR CAR, GO TO A CASINO, WIN YOUR MONEY, GO THE CASHIER AND WALK OUT OF THEIR WITH YOUR MONEY IN YOUR POCKET! not only are these online companies playing weith your mind and your money, they are also collecting interest by holding your money as ransome for weeks upon weeks at a time. then you get so frustrated, that before you get paid you go try to win some more at another site- at which you lose or that money gets tied up- realize what you are doing, and make it stop- just some friendly words of advice! best of luck to all of you and i may be back on here later asking if any of you would like to go on camera and tell your story and how this has effedcted your life, your finances, and your mental stability.

cheers
sportsbooksucks!!!

Good luck with that journalism career. Looks like you're off to a strong start, based on excellent spelling, grammar & punctuation. The Pulitzers should come-a-knocking shortly.

[Shafted69]

Live chat told me tonight that the debit card will be available soon. When you make a withdraw it takes 7-10 days for the debit card to be funded, then you can go to any ATM to get your loot.

their very own debit card or the same debit card you used to fund your wager account?

[Shafted69]

Live chat told me tonight that the debit card will be available soon. When you make a withdraw it takes 7-10 days for the debit card to be funded, then you can go to any ATM to get your loot.

i doubt the 7-10 days is true.

here's what they have on their website:

When withdrawing from your account we may send some funds back to your credit card to the extent that you made recent credit card deposits. The timeframe for you to receive your payouts will vary depending on the method selected and current number of requests. General processing times will be 3-5 weeks if we have all required documents on file. While we will work to have your payments processed as quickly as possible some payments may take longer than specified.

[chiller]

i doubt the 7-10 days is true.

here's what they have on their website:

When withdrawing from your account we may send some funds back to your credit card to the extent that you made recent credit card deposits. The timeframe for you to receive your payouts will vary depending on the method selected and current number of requests. General processing times will be 3-5 weeks if we have all required documents on file. While we will work to have your payments processed as quickly as possible some payments may take longer than specified.

for what its worth, thats what cs told me. YOU KNOW......

[chiller]

their very own debit card or the same debit card you used to fund your wager account?

I was under the impression that they would send you a card. He said you would use the same card...maybe it is your card. guess we'll see.

[gscott]

Has anyone seen sportsbook.com new withdrawl methods? They have four new options up...wire transfer....debit card....echeck...and regular check.......just was curious of these were legit withdrawl methods or if they were blowing smoke up our asses again.

Appears to be promising, I missed live chat tho. We will have to check with them tomorrow.

[Shafted69]

Appears to be promising, I missed live chat tho. We will have to check with them tomorrow.

Promising or Not

AS SOON AS I GET MY MONEY FROM THEM,

I WILL NEVER EVER DEPOSIT ANOTHER PENNY INTO POS

JAZETTE SPORTSBOOKS

[gscott]

Promising or Not

AS SOON AS I GET MY MONEY FROM THEM,

I WILL NEVER EVER DEPOSIT ANOTHER PENNY INTO POS

JAZETTE SPORTSBOOKS

No....no....I completely agree.....they will lose my business for sure. But I was just commenting that it appears that we might actually get our money....and thats the only promising part...

[nothappy2545]

These new withdrawal options do not show up for me and I was just on live chat with them and got the standard "...doing our utmost..."

[Stewmoney]

has anyone else written their cashout off? i originally had plans for the money when i cashed it out but have recently began to plan for the worst which is not recieving it at all.

[Sactown]

has anyone else written their cashout off? i originally had plans for the money when i cashed it out but have recently began to plan for the worst which is not recieving it at all.

You pretty much have to go into it thinking that you have no money coming, and of it does show up, then

[jbol]

Please wait for a site operator to respond. You are currently customer 1 in queue. Thank you for your patience.
Hello, my name is Christian. How may I help you today?
You: Hi, could you tell me the status of my withdrawal?
Please wait while I transfer the chat to 'Archie '.
Hello, my name is Archie . How may I help you today?
You: Hi, could you tell me the status of my withrawal?
Archie : Please hold one moment.
Archie : This is the one for $308.70?
You: yes
Archie : Did you receive an email from us requesting ID and Utility Bill showing Name and Address on the 22nd?
You: what?
You: no,
You: you guys already have that info
You: Ive been a loyal patron of sportsbook for years
Archie : As we acquired new processors for our withdrawal methods we need all customers to send us this information. We know you have been a good customer for many years but unfortunately we need this information to be able to start processing withdrawals due to the recent issues.
You: This is bs
You: You guys have all my info
You: You aquired new processors before
Archie : I understand that it isnt the best situation for all concerned but unfortunately this is the information we need. Previous information you have sent doesnt get kept on file, it is always destroyed for security reasons
You: and didnt need this info again
You: you guys are just stalling
You: Its in your best interest to send me the money you owe
Archie : It isnt a question of stalling, we are move then able to be able to fund all our customers requests, its just a case of the problems we face getting the money to you.
You: How does your problem become mine?
You: This book is spiraling downwar quickly
Archie : We dont like this situation as much as you but the information is need to be able to process the funds.
You: Ok, so now I have to wait a month before I get another utilty bill......You guys have my info
You: I never received an email, how long were you guys going to wait to say you need the info?
Archie : A credit card bill or bank statement showing Name and Address will also work.
Archie : The email was sent to *********@hotmail.com on the 22nd as per my records.
You: Never received, not even in my junk folder
You: So as soon as I send the info my check will be on the way?
Archie : It will go into processing, I cant give you a time frame but we are bringing in new processors by the day to speed up the process.
You: Where do I send the info and what info do you need?.........I still say this is bs......just a delay tactic
Archie : Please hold and my colleague will give you the information.
Please wait while I transfer the chat to 'Christian'.
Hello, my name is Christian. How may I help you today?
You: For christs sake.........this IS BS
You: READ ABOVE
You: Where do I send the info and what info do you need?.........I still say this is bs......just a delay tactic
You: You guys have this info already
You: ??????????
Please wait while I transfer the chat to 'Katheleen'.
Hello, my name is Katheleen. How may I help you today?
You: READ ABOVE
You: Where do I send the info and what info do you need?
You: You guys have this info already
Katheleen: Let me pull up your account. One moment please.
Katheleen: Ok we require copy of a valid photo ID and a utility bill or bank statement (showing name and address). You can either fax or email the information.
You: You guys already have this from me
You: What is the fax # and what do I need to put on it?
You: my user id #?
You: Im growing tired of this
You: This is how you treat loyal customers huh/
Katheleen: Unfortunately we don't have this information. Our fax number is 1-800-201-49-19. Please write your customer id number on the copies.
You: Been playing here for years and now this
You: Being treated like Ive never played here
You: 1 800 201 4919
You: I expect my check to be processed as soon as I send this info that you guys already have again
Katheleen: We are very sorry for this unfortunate situation. We are doing everything we can to fix this as soon as possible.
You: I'll send the fax asap

[tbettis]

not surprised

[casper]

Public Health Warning: Dealing with suckbook.com "customer service" is hazardous to your health. Symptoms include: high blood pressure, Turrets like swearing, constipation, apoplexy, swollen glands and extreme mood changes.

I finally just stopped badgering because it does no good. They are morons and the only way to influence them is to stop doing business with them and tell others to avoid.

[Ammo812]

First time poster, long time listener, so I feel justified in my long post.
The board keeps me updated on my occasional sportsbook.com delays, so I like the bi))ching...keep it up. I was lucky to avoid the mess last summer, but I’m sharing the brunt of it this year…so I’m not happy at all right now either. Called them tonight, and they told me I had to fax a utility bill and a copy of my DL, and admitted they still didn’t have processors or ‘know anything’ about the new w/d methods, that I was sent some email (which I never received).

But through all this, I think we all just really need to wake up a little here.

We're sending our money to a 3rd world country. We all know the risks going in.

Sure, their processor situation sucks. And sure their customer service reps don’t know anymore about where your money is than you do….have they ever? Never expect solid answers from a parrot….we should all know better. You have to pretty much rely on the automated ‘process’ (if you can call it that).

I play with other books too….but I won’t lie…I’ve been with this company for a long time, probably 10 or more years, mostly with wallstreet.com. I stuck with them, even when I had Pinnacle and Bet365 accounts…They’ve paid me every dime they’ve owed to me (although it’s been ‘touch and go’ at times), and so I don’t really expect that will change, especially the sketchiness of it all. My point is this: don’t expect too much from this or any book really….we are all the ones that are taking the risk by sending them $ in the first place.

And if you’re really looking for someone to blame, instead of taking it out on a chat rep with an IQ of 80, why don’t you blame Reps. Bob Goodlatte, R-Va., and Jim Leach, R-Iowa who sponsored the freaking bill, and the rest of the toolsheds that helped slide it into the port security bill HR4954…which had already passed in the house….right before GWB smiled and signed that m-fer. Talk about shady tactics, we should b(tch at them. Look in the mirror….we took this freedom from ourselves, and indirectly caused all these ancillary problems….

But really….when it gets right down to it, would you rather have had your money in Sportsbook.com or in a savings account at IndyMac? You make the call.

And if you’re like me, and you can’t stop gambling, then it’s either risk it with these shady overseas deals or move your a$$ to Reno or Vegas.

Good luck to all of us in getting paid.
Late-

[vintagehen]

my 2 cents

Withdrew $1900 beginning of June. After 4 weeks- no check, no credit to credit card, no response. Sportsbook.com claims to have lost their processor who pays out, but still has their processor who will take deposits. They say they are unable to re-credit my credit card (per their rules), because their processor quit once they had my money, so they gave it back to the site. They are waiting for the paperwork to go through for the new processor to start processing withdrawls, but at this time they do not know the name of the processor.

The CS rep who I spoke with was some teenager named Gabe, and the Supervisor's name was "JD", who was possibly less knowledgable than Gabe.

I spoke with someone in "Live Chat" who told me there was a problem with the withdrawl in "upper management".

The withdrawl has been processed, uynprocessed, and cancelled- and the $1900 returned to my account. The money still exists, but cannot be withdrawn.

2-4 more weeks is my ne given waiting period.

Just reiterrating what everyone else has said.

[Helper4U]

vintagehen
The best thing you can do is request your payout again.

[cinpls081]

vintagehen. DO NOT REQUEST YOUR MONEY AT THIS TIME LET IT SIT THERE UNTIL you know what is going on.

[HALI-BOY]

i was told i can get my money (2800) by the end of August. If i dont get it by then im taking a day off work and filling 1000 ripoff reports on ripoffreports.com.

when somebody types in playersonly/sportsbook in google all they ll get is "RIP OFF"

[Shafted69]

i was told i can get my money (2800) by the end of August. If i dont get it by then im taking a day off work and filling 1000 ripoff reports on ripoffreports.com.

when somebody types in playersonly/sportsbook in google all they ll get is "RIP OFF"

by check ?

[Dick Tator]

Someone at the Rx started a thread yesterday asking about Sportsbook.com. I told them that there were several threads at SBR where some guys had not been paid as far back as March and April of this year and the progress did not look good for getting paid in the next month.

Wilheim deleted my post and replied to the poster with the post down below. You guys that are owed should either prove Wilheim a liar or if what he says is true, get your money with his help. I doubt he has any more pull than the guys here at SBR, but this is a pretty bold statement he has made.


07-26-2008, 06:27 PM #3
wilheim
email: wilheim@therx or person19481950@yahoo




Join Date: Jul 2002
Location: Rx. dot com..
Posts: 51,147
Blog Entries: 17 For The Record

--------------------------------------------------------------------------------

Sportsbook.com is paying players on a regular basis now. Any Rxer who has a problem with any or our sponsors simply needs to email me at wilheim@therx.com CC person19481950@yahoo.com - include the account number in question and describe the situation and I will make sure you are paid..


Thanks you, wilheim
__________________
Head Moderator

[trespass88]

Yes I have had a succesful EFT from Jazette

I just got an EFT from Sports.com, well upwards of $10K. Just give them the documentation they ask for. Approval of the forms takes a few business days, had my cash about three business days after that. All in all, they need all that paperwork to be sure no one is robbing your account. players only owed my $2,500 - put it back in my account without being asked and, yes, I lost it.

[btakahas]

Has anyone received a debit card from them and it worked?

[topgame85]

They dont use debit cards

[btakahas]

Debit Cards

They DO use debit cards now. There are 3 options now: Check, Debit Card, or ECheck. Has anyone used their debit card option successfully?

[topgame85]

I just talked to live chat it seems they can't even give me a straight answer on whether they actually have debit cards available

Hello, my name is Andy Slater. How may I help you today?
You: Hello I have not played with you for several years due to reports of pr0essing errors at forums and such but it looks like effort has been made to try and get things turned around and I was thinking about maybe giving y'all a try again so I had a few questions, is the debit card option available now or is itt still in the works
Andy Slater: Well our accounting department handles all that information, they will get in contact with you as soon you have a pending withdrawal.
You: Well I can't have a pending withdrawal until I made a deposit and I don't plan on making a deposit unless I can have some type of information/assurance things are being put back in the right direction with this operation
Andy Slater: Ok I am going to send a request to our withdrawal department for them to email you the withdrawal option that you will have available.


I will await there email and and see if they are just dangling debit cards to get signups or actually improving and report back

[cinpls081]

its not avaialbe. Why don't people understand you do not want anything to do with these co's. If I had known about this site before I deposited in 10K and won 10K I would have been much better off.

Please don't do it to yourself just play with locals.

[gscott]

Sitting on the edge of my seat hoping:


I forwarded all my bank/id docs over to sportsbook.com yesterday. Today I spoke with the rep about withdrawaling:


Hello, my name is Ace. How may I help you today?
You: Hello, Good Evening Ace. I was just checking to see if Vip services received my email with my withdrawal documents
Ace: let me check
Ace: Yes it shows Utility and ID rcvd. info confirmed
You: Great...ok, are they still expecting 3-5 week delays on withdrawals currently?
Ace: Feel free to put in your withdrawal request. That is the time frame we are giving but should take less
You: Ok great. Thank you so much, have a great nigth
You: night*
Ace: Thanks for chatting.I am going to close the connection shortly. Please contact us again if you have any questions.
You: Thanks again, good night


So I requested an eCHECK....The confirmation said wait 24 hours for it to hit your bank......NOW WE WAIT

[sbruinedmylife]

once the bankwire is actually sent if it goes through without problem (about 25% of them do) than it takes 3-7 business days if uwait longer than that and it doesnt come then you need to make a fuss because it will never come

[Stewmoney]

Sitting on the edge of my seat hoping:


I forwarded all my bank/id docs over to sportsbook.com yesterday. Today I spoke with the rep about withdrawaling:


Hello, my name is Ace. How may I help you today?
You: Hello, Good Evening Ace. I was just checking to see if Vip services received my email with my withdrawal documents
Ace: let me check
Ace: Yes it shows Utility and ID rcvd. info confirmed
You: Great...ok, are they still expecting 3-5 week delays on withdrawals currently?
Ace: Feel free to put in your withdrawal request. That is the time frame we are giving but should take less
You: Ok great. Thank you so much, have a great nigth
You: night*
Ace: Thanks for chatting.I am going to close the connection shortly. Please contact us again if you have any questions.
You: Thanks again, good night


So I requested an eCHECK....The confirmation said wait 24 hours for it to hit your bank......NOW WE WAIT

how much was the cashout for? also this is only a vip option?

[btakahas]

I spoke with Sportsbook today, and they said the debit cards are up and working. From the looks of previous posts, are peoples Echecks going through? I am trying to think of the best way to take out all my money.

I just talked to live chat it seems they can't even give me a straight answer on whether they actually have debit cards available

Hello, my name is Andy Slater. How may I help you today?
You: Hello I have not played with you for several years due to reports of pr0essing errors at forums and such but it looks like effort has been made to try and get things turned around and I was thinking about maybe giving y'all a try again so I had a few questions, is the debit card option available now or is itt still in the works
Andy Slater: Well our accounting department handles all that information, they will get in contact with you as soon you have a pending withdrawal.
You: Well I can't have a pending withdrawal until I made a deposit and I don't plan on making a deposit unless I can have some type of information/assurance things are being put back in the right direction with this operation
Andy Slater: Ok I am going to send a request to our withdrawal department for them to email you the withdrawal option that you will have available.


I will await there email and and see if they are just dangling debit cards to get signups or actually improving and report back

[DaChosen1FoSho]

Wooot! My first post!

I'm also one of the ones waiting on sportsbook.com to send me a check. However, I'm not a big timer like ya'll. My cashout is/was for a simple 500 dollars. Was requested on July 6th.

I sent in my util bill/id photo like they asked. Called Wednesday (30th) to check on it, forgot the name of the guy I spoke with...seemed friendly enough, said my withdrawl has been cleared for processing and I should receive it in a "few" weeks.

I've been cordial with them even through the delays. Maybe I'm too nice or because I worked in CS for almost 8 years now. I know that bitching and complaining usually, gets you nowhere.

Before this I haven't had any problem with deposits/withdraws, customer service, betting...anything. If I hadn't found this site, I would of given them an A. Until the delay of course.

I don't mind waiting if they have a glitch here and there...as long as its not everytime. I just hope to have my money and there problems sorted out before football season comes along.

When I cashed out, I selected Express Courier; which I've always done before. So I guess I'll be waiting for a check to arrive to my doorstep. I will check back on this thread from time to time and keep you guys updated if anything happens to me.

[Shafted69]

Wooot! My first post!

I'm also one of the ones waiting on sportsbook.com to send me a check. However, I'm not a big timer like ya'll. My cashout is/was for a simple 500 dollars. Was requested on July 6th.

I sent in my util bill/id photo like they asked. Called Wednesday (30th) to check on it, forgot the name of the guy I spoke with...seemed friendly enough, said my withdrawl has been cleared for processing and I should receive it in a "few" weeks.

I've been cordial with them even through the delays. Maybe I'm too nice or because I worked in CS for almost 8 years now. I know that bitching and complaining usually, gets you nowhere.

Before this I haven't had any problem with deposits/withdraws, customer service, betting...anything. If I hadn't found this site, I would of given them an A. Until the delay of course.

I don't mind waiting if they have a glitch here and there...as long as its not everytime. I just hope to have my money and there problems sorted out before football season comes along.

When I cashed out, I selected Express Courier; which I've always done before. So I guess I'll be waiting for a check to arrive to my doorstep. I will check back on this thread from time to time and keep you guys updated if anything happens to me.

EVEN FOR A REGULAR CHECK WITHDRAWL THEY"RE ASKING FOR ID ? WTF!!!!!

IT'S FUNNY HOW NO ID REQUIRED FOR DEPOSITS AINT IT?