Dear ParlayMakers

PharaohUB · 11-12-10, 10:14 PM

1 hour 15 min since game ended ball st - buffalo. Still not graded. We aren't talking about handball in chech republic, we are talking about primetime ncaa...

ncat12 · 11-12-10, 10:20 PM

much thanks for listing the problems there esp since I was considering them...

Grind-It-Out · 11-12-10, 10:34 PM

With a design reminiscent of the early 90s and an Alexa rank of 5.4 million, what did you expect?

bookie · 11-13-10, 12:06 PM

He seems to think he has such a great product that all he has to do is wait for the deposits to roll in, and not attend to all these operational problems.

BrianLaverty · 11-13-10, 01:33 PM

I love the site also... could be one of the best.

But thsi is the biggest problem... nothing more tilting then waiting hours for a wager to be graded.

Ive actually made an open offer for him to hire me very cheap and I'll grade the damn wagers from my house for every sport. He said interesting offer but never ackowledged it besides that comment... The offer is still up there, Max... I'll work for very cheap... It'll give me something to do as sports betting is my career and I spend about 12+ hours a day on the computer doing research anyway.

PharaohUB · 11-13-10, 07:22 PM

2 hours later and notre dame game not graded. unbelievable

ndntarget · 11-13-10, 08:16 PM

live chat is working and i asked them about it and here are some of the responds.

Chris: it might take like 2 hours after the end of the event
Chris: depending on the player this seems unacceptable
Chris: we are working on better automation of the wagering process
Chris: and that way also eliminate human error for misgrades and such
Chris: but it is not intention to hold peoples wagers or anything like that
Chris: rest assured we are working on methods for making it quicker
Chris: so if they want quick wagering they can just contact us and give us the wager order id
Chris: and we will do it ASAP

just something live help was telling me. looks like they know of the problem and are looking into fixing it. looks like if live support is on to give them a buzz with wager id and they will grade asap.

Max009 · 11-13-10, 10:29 PM

Originally posted by PharaohUB

Why do you spend so much time, money, and effort on you're website and drawing in customers... yet your customer service never answers, and it takes hours to grade a wager. My 4:30 PM wager on Portland was just graded 3 hours late. I tried to get into chat to get my buffalo wager graded and nobody is responding. Are you outsourcing your customer service? I noticed last night my late night basketball wagers were graded within minutes. Yet this is the second time i've had an early game go hours without grading. Is your customer service in New Zealand? If you are outsourcing find someone else. If they are your employees you need to

them into shape. You have a great idea, but if you want to claim you are the pinnacle for American players you need to grade your wagers faster and be available on customer service when you say you will be.

You also don't have a customer service phone # to speak of.

I am just giving you honest feedback. I know it's my choice where to keep my money. If you can't afford quality customer service because of your lines then raise the line a cent or two. The best thing about your site is the betting options, not the price. After GP fees, you aren't much better as far as lines go then a book like Matchbook or heritage.

Love the site, just wish you would grade faster. My two cents.

Duly, noted. I do concede the grading time and consistent grading time is an area that needs improvement and we are working on improving that. As always, I appreciate the feedback.

Max009 · 11-13-10, 10:33 PM

Originally posted by bookie

He seems to think he has such a great product that all he has to do is wait for the deposits to roll in, and not attend to all these operational problems.

Come on now, I don't think that is really fair to say we don't take operational issues seriously. We have made lots of changes to the website and how things function based on player feedback. There is always room for improvement but overall I would say we are very receptive to customer feedback...that doesn't mean we always execute perfectly but we are listening.

Igetp2s · 11-14-10, 12:10 AM

Max, I sent an email to customer service 48 hours ago. Haven't gotten a response yet.

wtt0315 · 11-14-10, 12:26 AM

yeah that sucks for u

goucla · 11-14-10, 12:36 AM

always seems to happen when you have a sure thing waiting

sq764 · 11-14-10, 01:18 AM

are they a good book or no?

allabout the $$$ · 11-14-10, 08:57 AM

i got turned off by the GP funding i have to pay for a wager everytime i win a bet that doesnt make sense to me

bookie · 11-14-10, 10:09 AM

Originally posted by sq764

are they a good book or no?

I b*tch about them because they could be a really good book, but I concede I use them. The downside is the klunky website, irregular customer service hours, awkward funding, untimely grading, and lack of reputation. The upside is the variety of wagers at (once the GP fees are included) slightly discounted juice.

PharaohUB · 11-20-10, 06:47 PM

woohoo just graded my Ohio St. wager in a few minutes. are they getting betteR? hope so!

ucbearcats1027 · 11-20-10, 06:48 PM

parlay makers is an absolute joke for real

PharaohUB · 11-20-10, 06:50 PM

i disagree. outside of slow grading i can't think of a place that has as many betting options, at low juice, and pays so quickly and cheaply.

Chopsticks · 11-21-10, 11:21 AM

Graded a soccer wager very quickly for me just now

PharaohUB · 11-27-10, 11:21 AM

Okay. Grading looks to be much improved. Bravo. Now I would PM you the other following issues I see, but you are blocking private messages. I have brought these up in chat before, but I don't know how far these concerns make it up the ranks. They probably just think I"m bitching and don't tell anyone.

Okay:

1) Live wagering seems near impossible to get a wager down. It seems that the lines don't go up until after the event has started again, and at that point I get an "unable to place wager" or "This order contains events that have already started and is closed from wagering" error message. I know you pull your lines from pinnacle, but there live wagering lines go up well before yours do. And like I said by the time yours go up I can't get a wager accepted.

2) I can't get a parlay down if I include any event that has a 2nd half wager. I get the "This order contains events that have already started and is closed from wagering" error message. I'm assuming your software is looking at start time of initial game, and not the 2nd half in order to decide whether or not that event has started when it comes to parlays.

Just a couple things I can think of right now.

bookie · 11-27-10, 01:17 PM

I've also noticed that there grading has improved.

Those seem like constructive suggestions Pharaoh...we'll see if they get anywhere. If PM's software can't get to the Pinnacle lines quick enough to offer a live betting window than they should stop saying they offer it.

Max009 · 11-27-10, 02:06 PM

Originally posted by PharaohUB

Okay. Grading looks to be much improved. Bravo. Now I would PM you the other following issues I see, but you are blocking private messages. I have brought these up in chat before, but I don't know how far these concerns make it up the ranks. They probably just think I"m bitching and don't tell anyone.

Okay:

1) Live wagering seems near impossible to get a wager down. It seems that the lines don't go up until after the event has started again, and at that point I get an "unable to place wager" or "This order contains events that have already started and is closed from wagering" error message. I know you pull your lines from pinnacle, but there live wagering lines go up well before yours do. And like I said by the time yours go up I can't get a wager accepted.

2) I can't get a parlay down if I include any event that has a 2nd half wager. I get the "This order contains events that have already started and is closed from wagering" error message. I'm assuming your software is looking at start time of initial game, and not the 2nd half in order to decide whether or not that event has started when it comes to parlays.

Just a couple things I can think of right now.

We can't get the private messages here.

1. I will see what we can do about speeding up the live wagering lines. We do have people placing live wagers but I understand your point.

2. Duly noted about issue with 2nd half wagers and parlays. We will get that fixed.

Thanks for the feedback.

Max009 · 11-27-10, 02:26 PM

Originally posted by bookie

I've also noticed that there grading has improved.

Those seem like constructive suggestions Pharaoh...we'll see if they get anywhere. If PM's software can't get to the Pinnacle lines quick enough to offer a live betting window than they should stop saying they offer it.

On a side note since you have asked about this before; Starting by about the middle of next week you will be able to deposit directly with GP without having to use the instant payout. We will still have the instant payout version that people can choose but they will also be able to use gp as a more traditional deposit method and then be able to withdraw back to gp when they choose. This will save on the 2% if people would prefer to not have the instant payouts. So this I think makes our pricing identical to pinnacle now for US players so I am sure some people will like that, and the people who want to continue with the instant payouts will still have that option.

eyeball · 11-27-10, 04:46 PM

Originally posted by Max009

On a side note since you have asked about this before; Starting by about the middle of next week you will be able to deposit directly with GP without having to use the instant payout. We will still have the instant payout version that people can choose but they will also be able to use gp as a more traditional deposit method and then be able to withdraw back to gp when they choose. This will save on the 2% if people would prefer to not have the instant payouts. So this I think makes our pricing identical to pinnacle now for US players so I am sure some people will like that, and the people who want to continue with the instant payouts will still have that option.

When will be able to buy points?

bookie · 11-27-10, 05:47 PM

Originally posted by Max009

On a side note since you have asked about this before; Starting by about the middle of next week you will be able to deposit directly with GP without having to use the instant payout.

Max that is a really big deal...Thank you for listening and deciding to go in that direction. I hope it works out for you because when that kicks in you truly are the best discount option for US-based bettors. The cost of GP getting dollars back into bettors hands is still a problem, but it's a problem for everybody, not just you guys. At least now you're not grinding down guys that churn their accounts via the two percent.

I'm sorry to hear that SBR cut off your messaging privileges. I'm glad to see you're still allowed to converse with us here. It's too bad your blog isn't up and running with a messaging-forum feature so you could carry on the discussion with your customers there.

Max009 · 11-27-10, 07:10 PM

Originally posted by eyeball

When will be able to buy points?

Working on it. Maybe by mid-December.

Max009 · 11-27-10, 07:12 PM

Originally posted by bookie

Max that is a really big deal...Thank you for listening and deciding to go in that direction. I hope it works out for you because when that kicks in you truly are the best discount option for US-based bettors. The cost of GP getting dollars back into bettors hands is still a problem, but it's a problem for everybody, not just you guys. At least now you're not grinding down guys that churn their accounts via the two percent.

I'm sorry to hear that SBR cut off your messaging privileges. I'm glad to see you're still allowed to converse with us here. It's too bad your blog isn't up and running with a messaging-forum feature so you could carry on the discussion with your customers there.

Yes, I agree that will make us the best discount option for US players.

Chopsticks · 11-27-10, 08:18 PM

Great news about letting people run a balance with GP..

I sent an e-mail to PM Max that may be interesting to you, if nothing else only for a laugh. I may be wrong in that it is the same concept.

Igetp2s · 11-27-10, 11:00 PM

Originally posted by Max009

On a side note since you have asked about this before; Starting by about the middle of next week you will be able to deposit directly with GP without having to use the instant payout. We will still have the instant payout version that people can choose but they will also be able to use gp as a more traditional deposit method and then be able to withdraw back to gp when they choose. This will save on the 2% if people would prefer to not have the instant payouts. So this I think makes our pricing identical to pinnacle now for US players so I am sure some people will like that, and the people who want to continue with the instant payouts will still have that option.

This would definitely give you a leg up on matchbook as a must have out for any American player. Thanks for listening to your players.

PharaohUB · 12-18-10, 03:32 PM

I am done with this place. Couples games I had money on ended hour and a half ago. Un graded. It's saturday there are a million college basketball games on and I can't wager on anything. Live chat is down again on a Saturday. Seriously? How can you justify that at all. GP customer service is also becoming a joke and I am sick of dealing with them. Please grade my wagers so I can withdraw and move my money to a book run by professionals.