5Dimes Timer/Log-Off

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • kisado
    SBR Wise Guy
    • 09-09-08
    • 519

    #1
    5Dimes Timer/Log-Off
    This problem only recently started a couple weeks ago where I get timed out and have to re-enter my password after only a few minutes browsing the lines. I have reported this to 5Dimes numerous times since then and I keep getting nowhere. They tell me a bunch of bullshit and different stories. I've been told they will forward this matter to their tech department multiple times only to find out that no such action was taken. I've been told that a note was put on my account detailing the issue I was having, but when I called back a couple days later, the rep said no such note existed on my account. The penultimate time I called them, the rep said that that was completely normal and a new parameter had been implemented whereby, ALL (that means you!) players get booted after a measly 2 minutes logged on. I told the guy that this sounded like horse sh*t as what kind of book would only allow their players to be logged in for 2 minutes?! The last time I spoke with them they said I was using a software that was hiding my IP thus I kept getting logged off and asked to re-enter my password. I find this to be bogus and a lazy response to point the blame on my end, as I have used this connection before with no such problems. Furthermore, at my parents' house I had no such issue for a good 2 years or so. As I have stated, this is a recent phenomenon. I have asked if I was put on some sort of short-timer but they assured me that was not the case. Anyone know WTF is up? It's extremely frustrating to have to refresh the lines only to find out that I've been logged off and have to re-enter my password every f*ckin time I try to play there.
  • Chopsticks
    SBR MVP
    • 06-30-09
    • 1057

    #2
    I am guessing it is some kind of anti-steam countermeasure maybe to delay you when you are hurrying to get on a line before it moves. Or maybe to free up resources for the server. No idea really.

    I have the same problem but it seem to vary how long I can stay logged in. Sometimes I get that "you are about to be logged out..." pop-up, other times not. Maybe it has something to do with what time of the day you are logged in.

    But I am annoyed by it too and they should do something to remedy it.
    Comment
    • kisado
      SBR Wise Guy
      • 09-09-08
      • 519

      #3
      Yes, I think we are experiencing the same thing. This is a recent thing, at least for me. I also get the "you are about to be logged out..." pop-up, but even if and when I click on "Stay connected" it still logs me off and asks for my password. I think anyone with reason will agree that this is abnormal. 5Dimes refuses to acknowledge that there is even a problem. I've called them numerous times about this issue. And as I have stated, the last time I called them they had the gall to say that I was using some sort of software to hide my IP and that was what was causing this situation.
      Comment
      • sharpcat
        Restricted User
        • 12-19-09
        • 4516

        #4
        This has been the norm with 5dimes for as long as I can remember.

        Many books do this these days it is mainly meant to free up their servers but it is also a great deterrent to make life difficult for steam chasers and arb players.
        Comment
        • wrongturn
          SBR MVP
          • 06-06-06
          • 2228

          #5
          the timeout only gets shorter recently.
          Comment
          • kisado
            SBR Wise Guy
            • 09-09-08
            • 519

            #6
            Originally posted by sharpcat
            This has been the norm with 5dimes for as long as I can remember.

            Many books do this these days it is mainly meant to free up their servers but it is also a great deterrent to make life difficult for steam chasers and arb players.
            No. It hasn't. The norm has been 10 minutes or so before the "Do you want to stay logged on" pop-up comes up at which point if you click on "yes, stay connected" you will be able to do just that. However, lately it is sometimes like 2-3 minutes of inactivity before you are logged off and required to enter your password again OR sometimes the pop-up comes out, but when you click on "yes, stay connected" you still get booted! Something is definitely going on. I've been playing there for years and have only recently begun to experience this problem since about 2 weeks ago. No way in hell that this is "the norm".
            Comment
            • BackDoorCover
              SBR Rookie
              • 12-13-09
              • 35

              #7
              Count me amongst those who have encountered the same phenomena. It has started only recently (a week or two max); you have the betting screen up, you go to make a wager and instead of the confirmation screen appearing, you get logged out. I'd be surprised if its an intentional thing on 5dimes part, it seems like some sort of tech issue that 5 dimes hasn't corrected yet.
              Comment
              • A.M.S.
                SBR Wise Guy
                • 06-26-10
                • 835

                #8
                yeah same thing here....... jus in recent weeks has the log in time shortened
                Comment
                • wrongturn
                  SBR MVP
                  • 06-06-06
                  • 2228

                  #9
                  Instead of clicking just refresh during commercial break for live lines, I have to re-login, find the right live-play market (there could be a few, NBA/Foot/Base), think about the line value, and then decide to bet, click refresh again just in case line change, enter bet, but the break is over, line off, a bunch of wasted effort.
                  Comment
                  • do5000
                    SBR Wise Guy
                    • 06-06-08
                    • 853

                    #10
                    happened to me as well, started couple weeks ago.
                    5dimes said i needed to delete cookies or upgrade browser.
                    VERY tough to make a big teaser/parlay when i get logged out
                    Comment
                    • apwmel
                      SBR Wise Guy
                      • 03-26-09
                      • 789

                      #11
                      It happens to me as well. I just have tried to move very, very fast. But hopefully 5Dimes will get this straight.
                      Comment
                      • Ian
                        SBR Hall of Famer
                        • 11-09-09
                        • 6073

                        #12
                        I don't even get the "you are about to be logged out" message anymore. It's a little annoying when you are looking over lines for a sport with a lot of games (like NCAA football), and you end up getting bounced when you try to bet because the page has been open for 2 minutes. IMO it's not that big of a deal, though. Just enter your password again and you can make your bet.
                        Comment
                        • bubba
                          SBR MVP
                          • 09-29-05
                          • 2432

                          #13
                          same problem here. they acted like i was the 1st to tell them. it got worse recently, logs u out after like 2 minutes. they promised to email me an update but it never came.
                          Comment
                          • Dark Horse
                            SBR Posting Legend
                            • 12-14-05
                            • 13764

                            #14
                            There are books with very short time windows. 5D is definitely among them. Some years back, Ganch posted some programming solution to get around the problem. I don't think it's been updated recently, but it was helpful. I still like many things SBR offers, but I would be interested to see if they would still allow such a solution to be posted here, as books/advertisers would almost certainly not appreciate it.
                            Comment
                            • bubba
                              SBR MVP
                              • 09-29-05
                              • 2432

                              #15
                              Originally posted by Dark Horse
                              There are books with very short time windows. 5D is definitely among them. Some years back, Ganch posted some programming solution to get around the problem. I don't think it's been updated recently, but it was helpful. I still like many things SBR offers, but I would be interested to see if they would still allow such a solution to be posted here, as books/advertisers would almost certainly not appreciate it.
                              i dont think the 2 minutes is intended. i think its broken and they dont realize
                              Comment
                              • Soxsfan9
                                SBR MVP
                                • 11-30-08
                                • 3705

                                #16
                                I am also in the same boat. Keeps pissing me off!
                                Comment
                                • do5000
                                  SBR Wise Guy
                                  • 06-06-08
                                  • 853

                                  #17
                                  i think part of the problem is that CS doesnt know enough about the techincal aspects. i had 3 different people tell me to update my browser or delete cookies. obviously a scripted response to ANY website problem. hopefully somebody from 5dimes will read this and look into it
                                  Comment
                                  • Glitch
                                    SBR Posting Legend
                                    • 07-08-09
                                    • 11795

                                    #18
                                    Originally posted by sharpcat
                                    This has been the norm with 5dimes for as long as I can remember.

                                    yeah they timeout like everyone. but ive also been experiencing VERY fast timeouts at 5dimes...like in the range of 2-3 minutes it feels like. not the standard 15 minutes.
                                    Comment
                                    • bigugly
                                      SBR MVP
                                      • 01-04-08
                                      • 1329

                                      #19
                                      Don't like timing out? Try Matchbook.
                                      Comment
                                      • Dark Horse
                                        SBR Posting Legend
                                        • 12-14-05
                                        • 13764

                                        #20
                                        I don't mind timeouts every half hour or so. That offers added security, in case you walk away and forgot to log off. But these short timeouts are just ridiculous.
                                        Comment
                                        • relaaxx
                                          SBR MVP
                                          • 06-15-06
                                          • 3281

                                          #21
                                          Originally posted by kisado
                                          No. It hasn't. The norm has been 10 minutes or so before the "Do you want to stay logged on" pop-up comes up at which point if you click on "yes, stay connected" you will be able to do just that. However, lately it is sometimes like 2-3 minutes of inactivity before you are logged off and required to enter your password again OR sometimes the pop-up comes out, but when you click on "yes, stay connected" you still get booted! Something is definitely going on. I've been playing there for years and have only recently begun to experience this problem since about 2 weeks ago. No way in hell that this is "the norm".
                                          exactly the same here

                                          Originally posted by wrongturn
                                          Instead of clicking just refresh during commercial break for live lines, I have to re-login, find the right live-play market (there could be a few, NBA/Foot/Base), think about the line value, and then decide to bet, click refresh again just in case line change, enter bet, but the break is over, line off, a bunch of wasted effort.
                                          exactly the same again--------believe they are doing this on purpose---they always seemed a little later than any other book with live lines. a couple weeks ago logged in and had a message to call them(account closed for minutes during live betting)--they said i was refreshing to much and they did not want it ti continue. tried to explain that was only during live betting, because of the late lines for live betting coming up so close to commerical end and or quick changing lines while the commercial is about to end. just tring to get in bets before they are taken off at the end of commercial. was told this was something new they were attemting to stop people who refresh to much. .so know i think they went a different way to stop people from having to much time. i think they just do not want you to have much time to bet live lines. just like everyone one else i am getting sick of logging in 30 times a night. enough already - 5dimes should either fix the problem or state that is the way they want it to work.
                                          Comment
                                          • wrongturn
                                            SBR MVP
                                            • 06-06-06
                                            • 2228

                                            #22
                                            Why do they offer in-play lines for NFL during commercial breaks if all have to jump through loops to get there? The breaks are so short that I bet more than 80% of us can't make it . So that is what 5D wants for business?
                                            Comment
                                            • ThaWoj
                                              SBR Hall of Famer
                                              • 03-09-10
                                              • 6762

                                              #23
                                              yep add me to the list. i only started playing in september and everything seemed fine/normal. Just in the last 2-3 weeks or so it seems to be getting worse and worse every day. i've always used the same connection and same programs running on my computer. and its def not a steam thing or like that b/c i rarely win and i only usually play parlays, teasers, etc. never make bets over $50 (usually more like anywhere from a dollar to about 20). lol in fact i've never even withdrawn before.

                                              its so bad that when im trying to do a multi-sport mega parlay for a few bucks by the time i make my picks and submit it says i need to log back in. like the OP says, sometimes its literally 2 minutes. and also sometimes the "you are about to be logged off" message pops up, sometimes it dont.

                                              wierd thing is the racebook and casino never boot you off (although when you switch away from either to go back to the sportsbook, I ALWAYS have to log back in, even if i was in the racebook for a minute.)

                                              thought it was my browser or broken connections but now i know its not me...
                                              Comment
                                              • noober
                                                SBR MVP
                                                • 10-23-09
                                                • 2012

                                                #24
                                                same problem. pretty annoying.
                                                Comment
                                                • chance
                                                  SBR Wise Guy
                                                  • 06-16-08
                                                  • 682

                                                  #25
                                                  It is a pain in the arse. For me it has gotten worse recently
                                                  Comment
                                                  • gafl
                                                    SBR Wise Guy
                                                    • 08-07-06
                                                    • 656

                                                    #26
                                                    Was happening for the last week or so. Last night was the first time it seemed to be back to what it was.
                                                    Comment
                                                    • soxwin1917
                                                      SBR MVP
                                                      • 09-09-08
                                                      • 1188

                                                      #27
                                                      Seems to be fixed for me
                                                      Comment
                                                      • Mikail
                                                        SBR Posting Legend
                                                        • 07-19-09
                                                        • 21689

                                                        #28
                                                        Still a problem for me. Has got better lately but still needs to be fixed. It can be quite annoying and has cost me a few times.
                                                        Comment
                                                        • bubba
                                                          SBR MVP
                                                          • 09-29-05
                                                          • 2432

                                                          #29
                                                          Originally posted by Mikail
                                                          Still a problem for me. Has got better lately but still needs to be fixed. It can be quite annoying and has cost me a few times.
                                                          seems to me major problems with books when they have software issues is acknowledging that there is a problem. i dont know if they even realize there is a major issue. it logs out every 2 minutes. it is not supposed to be like this. its the type of thing someone looking to sabotage a sportsbook would put into their software.
                                                          Comment
                                                          • yisman
                                                            SBR Aristocracy
                                                            • 09-01-08
                                                            • 75682

                                                            #30
                                                            I was thinking about starting a thread about this as well.

                                                            I do live betting and they keep logging me off. It's ridiculous.


                                                            Also, on my netbook, for some reason it won't save my 5 Dimes account number (it saves the password, and the account number box is blank), so I have to keep copying and pasting it in.

                                                            Other sportsbooks keep me logged in.

                                                            If it were after a half hour of inactivity, that's fine, but they log you off after like 3 minutes.

                                                            I haven't been using 5 Dimes for that long, but every time I try live betting (about 5 baseball games, 1 or 2 football), it logs me off like crazy, as if they don't want me being able to get a bet in.
                                                            [quote=jjgold;5683305]I win again like usual
                                                            [/quote]

                                                            [quote=Whippit;7921056]miami won't lose a single eastern conference game through end of season[/quote]
                                                            Comment
                                                            • yisman
                                                              SBR Aristocracy
                                                              • 09-01-08
                                                              • 75682

                                                              #31
                                                              I can also confirm the nonsense with the popup box. It tells you "you are about to be logged out", and clicking to stay logged in often doesn't matter. It boots you anyway.
                                                              [quote=jjgold;5683305]I win again like usual
                                                              [/quote]

                                                              [quote=Whippit;7921056]miami won't lose a single eastern conference game through end of season[/quote]
                                                              Comment
                                                              • me-first
                                                                SBR MVP
                                                                • 05-01-10
                                                                • 1054

                                                                #32
                                                                yep, started about 2 weeks ago for me too..sending them an email today, doubt it will do any good..
                                                                Comment
                                                                • wrongturn
                                                                  SBR MVP
                                                                  • 06-06-06
                                                                  • 2228

                                                                  #33
                                                                  looks like they read this thread and did a little tweaking, but still erratic.
                                                                  Comment
                                                                  • do5000
                                                                    SBR Wise Guy
                                                                    • 06-06-08
                                                                    • 853

                                                                    #34
                                                                    Originally posted by wrongturn
                                                                    looks like they read this thread and did a little tweaking, but still erratic.
                                                                    let's hope they get it fixed before the weekend
                                                                    Comment
                                                                    • 9XL
                                                                      SBR High Roller
                                                                      • 08-21-08
                                                                      • 102

                                                                      #35
                                                                      Same problem as everyone else. I contacted live chat and they didn't know what I was talking about. It is especially annoying for live wagering.
                                                                      Comment
                                                                      SBR Contests
                                                                      Collapse
                                                                      Top-Rated US Sportsbooks
                                                                      Collapse
                                                                      Working...