Couldn't believe this. The bets were settled last night after the game and I wake up today and have an email this afternoon telling me that my bets on the Giants game have been voided. As those of you know who were live betting on Matchbook last night the site was up and down at various points last night but I bet the Giants at +215 ML when the site had come back up for the first time and the Giants were still losing the game. This live line was comparable to the line that was offered at Pinnacle at the exact same time. Now all of the people that wanted to bet the Cowboys -215 at that point are saying that since the site went down shortly after there bet was matched and the Cowboys lost the game that they couldnt' get out of their offers and wanted the bets cancelled and Matchbook actually cancelled these bets and these bets weren't cancelled last night they were cancelled today. I have sent an email to Matchbook showing them that my bets were made on lines that had the fair odds and I will see what they will do about it. Just wanted to give everyone a heads up though to check your matchbook accounts if you bet the game inrunning last night because they might have taken the money out
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wow
that is pretty messed up if true.Comment -
This can happen at exchanges. If the site is not accessible to all, then those having offers up can't adjust or cancel them. Been there, done it. The exchange doesn't benefit from canceling the wagers. It's just to keep things fair for all.Comment -
looks like they cancel all the bets matched after first malfunction, because my live bets before shutdown are not cancelledComment -
The thing is that Matchbook was back up and the bets that were offered and matched at that point were at odds that were comparable to pinnacle's live lines. I have emailed matchbook regarding this and showing the live odds at the times that I bet them on matchbook and on pinnacle. When the site was down initially the odds for the Giants would have been even higher since the Cowboys got out to the big lead and Romo was still in the game at the point Matchbook went down.If the offers that were matched when the site came back up were from older offers the Giants would have been even bigger dogs and the lines would be off compared to Pinnacle and they weren't. This is just a case of people trying to bet Dallas right when Matchbook came back up at -215 and because they lost this bet they are complaining to matchbook that they were unable to cancel these offers and matchbook actually agreed with them and voided those bets. I cannot believe this and how are we ever supposed to bet again when we don't know whether the bets will stand or not. How many days later do we have to wait before we can say that our bets won't be voided? If they are going to cancel bets they need to examine the numbers that players bet and void the numbers that are blatant offers that couldnt' be cancelled.In this case the line that I bet was the realistic line so I should not be penalized for thisComment -
They should have a default expiration for in game offers so this can't happen. If they cancel offers filled, then they are basically doing the same thing to you that they are trying to avoid with the market maker. You could have traded off the bet as well at a different book.Comment -
The bets were comparable to live lines on other sites and the bets remained as current bets on matchbook throughout the rest of the game and were graded as a win when the game was completed so it was impossible to tell at that point that there was any problem with the bet that I made. If its policy and bets should be void they should be voided during the game so people can bet accordingly.Comment -
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I have sent you an email Bill.Thank youComment -
its just a horrible jib by them not suspending the market when the website was up and down up and down. market should have been uspended the second site went down.Comment -
Actually it looks like something else happened. The Giants +3.5 which I bet at pretty much the same time bet went through and it hasn't been voided. I bet $1,000 on the Giants ML at +215 and they have put through $413 of that bet but have voided the other $586. Ok now this makes no sense at all. How can half of the bet be void and the other half not.Comment -
i placed 1 bet seconds before the system failure and i had a second offer still there. they were back up for a few seconds and because i was trying constantly to get in because of the huge swing in points against my offer , i was able to cancel the bet myself and did not take avantage of other offers still there. like over 45 when they were at 44. so i get it. they paid me for the 1st wager that got in. and i cancelled the 2nd offer which was now like a bad line but how about the other offers that were made before the over 20 point swing in points. i don't think those people should have thier offers taken. they are bad lines. MATCHBOOK now says all offers will be cancelled for all games played the day of the system failure, great that's the way it should have always been. the only bets cancelled were the bets that people took advantage of bad line offers still there after they were down and without the people who made the offer being able to cancel them. sounds fair to me. also all bets after they were back up for good were also paid. only the bets that people got while they were going up and down were cancelled.Comment -
Matchbook is going to get back to me.
Turns out when I bet $1,000 at +214 I got $413 at +214 and $586 at +216. They were both matched at the exact same time yet they are allowing the +214 but not the +216.....
Live chat told me they will look into it but she still told me that my bets were not matched at the same time for some reason eventhough the times are the same....Comment -
no. they will cancel all offers not taken before the system failure on all bets for games that play that day including live betting. then when they are back up people make new offers for all games scheduled that day,including live betting. all offers matched before system failure will be honored. at least thats the way i read thier email.Comment -
the site goes down. all bets that are confirmed are good. and will stay good bets. and be paid at the end of game. all offers that were not taken yet will be cancelled.then when the site comes back up all live betting and all games scheduled for that day will be blank. no offers. until new offers are made. if this is not clear tell me what is confusing. i will try again.Comment -
This is ABSOLUTELY UNTRUE.As those of you know who were live betting on Matchbook last night the site was up and down at various points last night but I bet the Giants at +215 ML when the site had come back up for the first time and the Giants were still losing the game. This live line was comparable to the line that was offered at Pinnacle at the exact same time.
When Matchbook finally came back up, the straight up line on the game at Pinnacle was NY Giants -190/Dallas +170.
I realize Dallas had the lead by 6 when Matchbook came up but the Giants had the ball at the Dallas 20 and the line was skewed heavily because Romo was knocked out of the game.
The OP snapped up offers that should have NEVER been left up by Matchbook as the site was down for almost an hour after the game started. When he took the Giants ML +215 order, he KNEW FULL WELL that he was taking it at an unrepresentative price.
Matchbook did the right thing by canceling all trades that were filled immediately after the site came back online.
The OP has absolutely no case here.Comment -
Andywend as was mentioned in this thread the price of +215 was correct which is why they allowed a portion of my bet. As I stated, the price on pinnacle at that time was -190 for the Dallas Cowboys because I bet the Cowboys as the other side of my bet here. I would not make a thread like this and blatantly try to screw someone.Its not like I just started on this site.Comment -
Not sure why everyone is questioning the line. Matchbook allowed half of the bet I made on the Giants at +215.The question is why did they void the second half of the bet that I made the next day. As I have stated many times, the bet I made was Giants +215 on matchbook and I bet Dallas -190 on another site at the same time. I have no idea why I have to explain this all of the time. The question is not whether or not the +215 is a bad line the question is why was part of my wager accepted and the other part of my wager voided the next dayComment -
Matchbook was correct in voiding these wagers. As soon as the website went down all live offers should be cancelled. The OP was able to take the offer before the person could cancel it. That is not fair to the person that put the offer up.Comment -
Guys if the bets that were offered up were the bets that were being offered when the site originally went down then the line would have been bigger then +215 since dallas got out to the early lead and romo was still in the game. I am sure you can find the odds for the Giants at greater the +215 last night before the site went down. When the site was back up the odds were then +215 which were the odds that were competitive with other live betting sites at that time. $1000 was bet on this +215 and of the $1000 they graded the full wager a win and then the next day, today, they decided to void 586 dollars of the bet. That is the question right now not whether not the line was a good line or not. If they allowed a portion of the bet then the line must have been fine. I don't know how many times I have to tell you guys this. I was writing on here to get some advice and to warn anyone else that might have come across this but all I am getting are people that are saying I am lying or trying to cheat the system here. I have sent emails to matchbook and SBR so they will be dealing with this situation.Comment -
stacocakes- the line still may have been put up before the outage, thats the question. if the market line before the outage was dallas -500, someone still may have put up dallas -215 (giants+215) that you accepted. clearly not fair to that person.
and personally i feel like you took a shot. lines seems off to me. and the market was just off.
this does not excuse matchbooks very poor job of not suspending the markets when there were site troubles.Comment -
there has to be a better solution....perhaps a deal with another/other exchange(s) to pick up each others down time, during emergency crunch times like last night...reciprocity of sortsComment -
This is a mess. I can't remember this happening at betfair or betdaq.Comment -
Matchbook should be able to tell at what time the offer was placed. If the offer was put up before Matchbook went down then it should be voided. As was stated above, if Pinnacle had -190 on Dallas at the time you took +215, it is likely the offer was put up before the site went down.
I don't think you were taking a shot or are a cheat. The point of the live trading is to take offers that you think are at a good price. Just don't be surprised that the bet is voided out when Matchbook is having website issues.Comment -
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Looks down again so just a reminder that if the site comes back up again, you can not be sure that you will be paid out on the offers you take.Comment -
Really ridiculous - Matchbook needs to get it together. Crashing during MNF and then during the early games on Sunday?Comment -
I can't get to their site either.Comment -
+215 was most definately a stale line if pinnacle was offering +180.
This is the bad side about taking shots, whoever made that offer has every right to have that bet voided.Comment
