Shady dealings at Diamond Sports

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  • CrimsonQueen
    SBR MVP
    • 08-12-09
    • 1068

    #1
    Shady dealings at Diamond Sports
    So I deposit using the "100" code...then I talk to a live chat person and ask about the bonus.

    They tell me it's a 10x rollover and I get $100.

    Then I realize they didn't tell me 10x on deposit or 10x on deposit + bonus.

    So I talk to a different live chat person. They say:

    you: It says it needs to be rolled over 10x
    you: But it doesn't say if the bonus + deposit need to be rolled over
    you: or just the bonus
    CS - Charlie: It is just the rollover what needs to be completed
    you: IE. I deposited 100 dollars... so do I need to bet 2000 or 1000?
    CS - Charlie: $1000
    you: Ok, thanks

    Then... I see on the website it says differently under their rules section (which I had to search on my own to find, it wasn't just made available to me)
    It said I need to do bonus+deposit 10x

    So I talk to them again and give the guy the link to the rules where it says this:
    CS - Mark: Oh, It is just an example and it does not refer to any particular promotion
    you: OOOH... ok
    you: But for this promotion it's just the deposit?
    CS - Mark: Correct, 1000 worth in wagers before a cash out

    Great, now it's confirmed.

    Right??

    Nope.

    I talk to ANOTHER guy today, because the bonus still hasn't shown up in my account.

    CS - Victor: My apologies, as the bonus is not an automatic feature. Meaning, it must be requested within 24 hours after making a deposit.
    CS - Victor: In order to make the request, you may do that via live chat, phone, or simply email our Customer Service Department.
    CS - Victor: It will be a 100% with a 10 time roll over on the deposit and bonus ok?
    you: no...
    you: yesterday they said it is 100% bonus.. but 10x rollover on JUST the deposit amount
    you: I had 2 people confirm this to me... and why isn't the bonus automatic when I typed in the 100 promo code?
    CS - Victor: I am very sorry sir, but the 100% bonus is granted with a 10 time roll over on deposit + bonus.


    So... then he requests the bonus for me.

    So... here's my issues.
    1. They tell me it's a 10x on JUST deposit, TWICE, and then go back on it and now it's 20x!

    2. I talked to THREE people, and none of them mentioned that they had to request the bonus for me. (In fact, they inferred that I didn't have to tell them, because I typed a code into the promo box. Why would you have to type in a code AT ALL if you still need to go tell an agent that you want that code!?)

    3. (small complaint) The promo itself says deposit $100 and get $100. (It doesn't mention that this $100 is a Freeplay! I looked around the site and later found it written that it is a freeplay, but in two other locations it just says put in 100 and get 100 free!

  • Hareeba!
    BARRELED IN @ SBR!
    • 07-01-06
    • 37281

    #2
    ask them to cancel the bonus and refund your deposit for misrepresentation
    Comment
    • trumpdown
      SBR Wise Guy
      • 01-21-09
      • 755

      #3
      Bullocks.
      Comment
      • tomcowley
        SBR MVP
        • 10-01-07
        • 1129

        #4
        Give a million CRIS CS monkeys a million keyboards and some of them will come close enough to writing a reasonable answer that people will read it and get confused.
        Comment
        • bachngocduong
          SBR MVP
          • 03-17-06
          • 1826

          #5
          20x rollover on deposit or 10x rollover on deposit + bonus the same I KNOW you need to bet 2000 last month they say 20X
          • Conditions & Restrictions:
            • Deposit amount $100
            • 10 Time Rollover
            • Credit card deposit applies
            • Max Bonus $100
          • One bonus per account per household.
            If eligible, the 100% bonus will be applied to your betting account up to 24 hours after your initial deposit.

            The maximum bonus payable as part of this promotion is $100 regardless of the deposit amount.
            The 100% bonus is in the form of a free play.

            Bonus only applies to straight wagers on the spread and totals.
          Comment
          • chunnnn2010
            SBR Sharp
            • 05-18-10
            • 268

            #6
            they always changes the deal to be higher requirement when you about to complete or already complete the rollovers.
            Comment
            • BET THE HOOK
              SBR MVP
              • 02-16-09
              • 1947

              #7
              Bookmaker did the same crap to me today. Rose offered me 100% bonus on 200 deposit but after I sent the money and gave the control number it was capped at 100 so I really got 50% bonus.
              Comment
              • mtneer1212
                SBR MVP
                • 06-22-08
                • 4993

                #8
                Originally posted by BET THE HOOK
                Bookmaker did the same crap to me today. Rose offered me 100% bonus on 200 deposit but after I sent the money and gave the control number it was capped at 100 so I really got 50% bonus.

                This is why I HATE Bookmaker --- they bait and switch ALL THE TIME.
                Comment
                • RichardGeorge
                  SBR Wise Guy
                  • 04-18-10
                  • 640

                  #9
                  whats the problem here? isn't the deposit + bonus rollover completely standard in the industry?

                  Believe the rules on the website over anything that CS tells you.. just the way it is.
                  Comment
                  • CrimsonQueen
                    SBR MVP
                    • 08-12-09
                    • 1068

                    #10
                    The problem is 3 CS people lied to me and didn't give me the bonus because I didn't request it (even though I entered the promo code in for it when I deposited). Then the 4th person that I talked to told me all the previous people were wrong, and also that I hadn't even requested a bonus yet and I had to do it within 24 hours of depositing. If I hadn't contacted them 4 times within 24 hours, I'd be out a bonus. They only granted it to me in about the 20th hour after depositing. (so if I had waited 4 more hours, I'd be out a $100 Freeplay)

                    Any book that is that shady about ANYTHING, I don't want to deal with. Why would I put a ton of $ in this book now, when I can play at 5 Dimes or Matchbook, or anywhere else, where they've never screwed me and aren't shady? When I first put money in a book, I consider it a test. I put in a little, play a bit, and then make sure I can get it back out. If they pass the test, I'll give them my business. If they are screwy at all, why bother to play there when I can play another place that isn't screwy?
                    Comment
                    • Climate
                      SBR Sharp
                      • 01-22-07
                      • 345

                      #11
                      CS reps are always screwing up bonuses across the industry. This is a fvcked up reality that you have to learn to live with.
                      Unfair, yes. I'm surprised they're hardballing people for a measly $100 bonus that won't even be worth that much by the time you're finished playing it off. 10x not enough?

                      They know the math on this, which means you'll pay more in juice than the promo is worth. Plus, if they deal with you like professionals, you'll come back. Bookmaker/DSI usually gets this. Someone in that office is a moron and screwing up a simple bonus out of greed. Ok, so you get slightly better numbers on the promo for the business, but you piss off everybody that tries to get it, and lose tons of business down the road. Obviously, the CS manager doesn't understand the business model. Moron manager in the office.

                      If I want to be lied to on a bonus, I'll go to the Betphoenix group. They're sales reps are complete liars. They won't even mention the details like rollover, or that the early sign-up rollover starts in September after the NFL season starts.
                      Comment
                      • SBR Lou
                        BARRELED IN @ SBR!
                        • 08-02-07
                        • 37863

                        #12
                        Originally posted by RichardGeorge
                        whats the problem here? isn't the deposit + bonus rollover completely standard in the industry?
                        Yes, it is industry standard.

                        Originally posted by Climate
                        CS reps are always screwing up bonuses across the industry.
                        It's always best to pick up the phone or specifically ask for a manager. And as one poster said, believe the fine-print on the site for normal bonus rules before taking a CS clerk's word as gospel.
                        Comment
                        • Dark Horse
                          SBR Posting Legend
                          • 12-14-05
                          • 13764

                          #13
                          Every book has its own personality. Some you can talk with, others you can't. DSI is hard-headed.

                          I don't know why books in this day and age still insist on passwords being part of chat or e-mail communication, but DSI does. They also want a password to give out basic ** info... lol It's very easy to tell when you're talking to a book that lacks flexibility. At times it seems it's more important for them to call the shots than to do business. In this case I told them to e-mail me the ** info, but they still wanted the f*cking password. Idiots.
                          Comment
                          • Bob Loblaw
                            SBR MVP
                            • 01-07-10
                            • 3508

                            #14
                            **** their live chat. I went on live chat and asked if they accepted VC gift cards. Their answer....yes. So I go out and buy a card that says "VC gift card" on it. They wouldn't process it. So I went out and bought a different type of card but one that also said "VC gift card" on it. They wouldn't process that either. So now I'm out $110 and I'm still not eligible for btp because their live chat lied to me.
                            Comment
                            • Dark Horse
                              SBR Posting Legend
                              • 12-14-05
                              • 13764

                              #15
                              I could be wrong, because I haven't played there, but I get a very strong 'my way or the highway' vibe from this book. And I really don't care to find out if I'm right. Why associate annoyance or anger with a book you're playing at?
                              Comment
                              • durito
                                SBR Posting Legend
                                • 07-03-06
                                • 13173

                                #16
                                Originally posted by Dark Horse
                                I could be wrong, because I haven't played there, but I get a very strong 'my way or the highway' vibe from this book. And I really don't care to find out if I'm right. Why associate annoyance or anger with a book you're playing at?
                                How have you not played there?

                                It's bookmaker customer service, same idiots, same bs.
                                Comment
                                • B1GER1C828
                                  SBR Posting Legend
                                  • 07-31-07
                                  • 10244

                                  #17
                                  i just deposited with them recently. on website rollover x was 15, they gave me it at 10 on just my deposit...got my freeplay instantly. never had any problems with them with any bonuses.
                                  Comment
                                  • B1GER1C828
                                    SBR Posting Legend
                                    • 07-31-07
                                    • 10244

                                    #18
                                    I just contacted live chat on there and pretty much got this. Now i got a similar promotion as i got 50% of my deposit in freeplay which both had same rollover requirements.

                                    My 10x rollover was ONLY for my DEPOSIT. This is sort of what i expected but i suggest you talk to a supervisor. They are more clear and helpful.
                                    Comment
                                    • Dark Horse
                                      SBR Posting Legend
                                      • 12-14-05
                                      • 13764

                                      #19
                                      Originally posted by durito
                                      How have you not played there?

                                      It's bookmaker customer service, same idiots, same bs.
                                      I was hoping for a different experience, but you're right. I really don't care very much about customer service, as long as it doesn't reflect a way of doing business. I spent almost half an hour in their chat, just trying to get a deposit in. And these morons couldn't get past their own dogmatic little rules. If there was any point to the rule in question I would have been fine, but there was none. Zero. Every book will give you a ** name and location, but not these guys. First they want a password in chat (unsafe) or e-mail (unsafe). So they're already telling me that they're not nearly as professional as they think they are; because they don't understand modern technology. Imagine, for instance, a bank requesting the same. I then asked that they just e-mail me the ** info, since they have my e-mail address (that I gave them when I signed up with my password...). They wouldn't do that either. No, I still first had to call them with the password. The same idiots that have cold called me in the past with ridiculously transparant sales techniques. I finally gave up. If it was that hard to get my money in, why even bother with the rest? I don't know which age they think they live in, but it ain't the 21st century. I have no problem giving a password over the phone, when I place a bet. Not when I request some very basic information to get money in...

                                      Anyway, water under the bridge. My impression was of a company ruled with an iron first, where (mostly scared) employees aren't allowed to think for themselves, and may risk their job if they do; people just don't act that way under normal circumstances. It was more important for them not to 'break a rule', even an entirely pointless one, than to get money into the book. I'm happy not to do business there.
                                      Comment
                                      • ehp6737
                                        SBR MVP
                                        • 12-11-08
                                        • 4185

                                        #20
                                        This is why I never take a bonus. I want to be able to withdrawl my money whenever I see fit.
                                        Comment
                                        • Bill Dozer
                                          www.twitter.com/BillDozer
                                          • 07-12-05
                                          • 10894

                                          #21
                                          It sounds like you had a new clerk on the mic. Yes it is unfortunate and it's not uncommon right before football. A lot of the new clerks don't make it past September. Not ill intentions though. In fact, Bookmaker would have honored what the clerk initially said and you would have gotten your money faster for it.
                                          Comment
                                          • MBENZ
                                            SBR Hall of Famer
                                            • 01-07-07
                                            • 5238

                                            #22
                                            Originally posted by Bill Dozer
                                            It sounds like you had a new clerk on the mic. Yes it is unfortunate and it's not uncommon right before football. A lot of the new clerks don't make it past September. Not ill intentions though. In fact, Bookmaker would have honored what the clerk initially said and you would have gotten your money faster for it.
                                            So I take it Bill that I won't have a problem with DSI since I have to post up there for a postup contest?If there is some BS with these guys,I would like to know it now since I don't need them in my arsonel.TIA.
                                            Comment
                                            • CrimsonQueen
                                              SBR MVP
                                              • 08-12-09
                                              • 1068

                                              #23
                                              Just got this email (and I didn't talk to them again since 2 days ago, so I dunno if SBR contacted them or if after a couple days they just randomly decided to email me?)-

                                              Good afternoon,

                                              We would like to inform you that the 100% bonus granted has a 10 time roll over only on the deposit sir. We do apologize for any confusion that may have come from any conversation with our chat representatives. If you have any other query, you are more than welcome to contact us back.


                                              Saludos,
                                              Victor
                                              Departamento de Chats
                                              Comment
                                              • durito
                                                SBR Posting Legend
                                                • 07-03-06
                                                • 13173

                                                #24
                                                Originally posted by Dark Horse
                                                I was hoping for a different experience, but you're right. I really don't care very much about customer service, as long as it doesn't reflect a way of doing business. I spent almost half an hour in their chat, just trying to get a deposit in. And these morons couldn't get past their own dogmatic little rules. If there was any point to the rule in question I would have been fine, but there was none. Zero. Every book will give you a ** name and location, but not these guys. First they want a password in chat (unsafe) or e-mail (unsafe). So they're already telling me that they're not nearly as professional as they think they are; because they don't understand modern technology. Imagine, for instance, a bank requesting the same. I then asked that they just e-mail me the ** info, since they have my e-mail address (that I gave them when I signed up with my password...). They wouldn't do that either. No, I still first had to call them with the password. The same idiots that have cold called me in the past with ridiculously transparant sales techniques. I finally gave up. If it was that hard to get my money in, why even bother with the rest? I don't know which age they think they live in, but it ain't the 21st century. I have no problem giving a password over the phone, when I place a bet. Not when I request some very basic information to get money in...

                                                Anyway, water under the bridge. My impression was of a company ruled with an iron first, where (mostly scared) employees aren't allowed to think for themselves, and may risk their job if they do; people just don't act that way under normal circumstances. It was more important for them not to 'break a rule', even an entirely pointless one, than to get money into the book. I'm happy not to do business there.
                                                I have fought them on the password. They wanted my password via email to change my address, I said no. They responded with a blank email. I said "this email is blank". They responded the next day with a blank email. Again I told them the email was blank. They responded with another blank email. I responded with several insults in Spanish. The next morning I got an email:

                                                Hello Mr. x


                                                I have send the request to change your address.

                                                Thanks,

                                                Best Regards,
                                                Beatrice
                                                Chat Department


                                                Never did tell her the password.
                                                Comment
                                                • Dark Horse
                                                  SBR Posting Legend
                                                  • 12-14-05
                                                  • 13764

                                                  #25
                                                  lol

                                                  helps when you're fluent in Spanish.
                                                  Comment
                                                  • robmpink
                                                    SBR Posting Legend
                                                    • 01-09-07
                                                    • 13205

                                                    #26
                                                    Glad things worked out for you, but you made the deposit then asked. Seems like you are trying to make out on the situation from a misquote. Don't deposit unless you know the facts. I say it is safe to say you did or you really didn't care.
                                                    Comment
                                                    • Slim
                                                      SBR MVP
                                                      • 11-13-08
                                                      • 4722

                                                      #27
                                                      I want to get this $100 bonus. I got to send $100 with ** though. Fee will probably be over $10.
                                                      Comment
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