So I deposit using the "100" code...then I talk to a live chat person and ask about the bonus.
They tell me it's a 10x rollover and I get $100.
Then I realize they didn't tell me 10x on deposit or 10x on deposit + bonus.
So I talk to a different live chat person. They say:
you: It says it needs to be rolled over 10x
you: But it doesn't say if the bonus + deposit need to be rolled over
you: or just the bonus
CS - Charlie: It is just the rollover what needs to be completed
you: IE. I deposited 100 dollars... so do I need to bet 2000 or 1000?
CS - Charlie: $1000
you: Ok, thanks
Then... I see on the website it says differently under their rules section (which I had to search on my own to find, it wasn't just made available to me)
It said I need to do bonus+deposit 10x
So I talk to them again and give the guy the link to the rules where it says this:
CS - Mark: Oh, It is just an example and it does not refer to any particular promotion
you: OOOH... ok
you: But for this promotion it's just the deposit?
CS - Mark: Correct, 1000 worth in wagers before a cash out
Great, now it's confirmed.
Right??
Nope.
I talk to ANOTHER guy today, because the bonus still hasn't shown up in my account.
CS - Victor: My apologies, as the bonus is not an automatic feature. Meaning, it must be requested within 24 hours after making a deposit.
CS - Victor: In order to make the request, you may do that via live chat, phone, or simply email our Customer Service Department.
CS - Victor: It will be a 100% with a 10 time roll over on the deposit and bonus ok?
you: no...
you: yesterday they said it is 100% bonus.. but 10x rollover on JUST the deposit amount
you: I had 2 people confirm this to me... and why isn't the bonus automatic when I typed in the 100 promo code?
CS - Victor: I am very sorry sir, but the 100% bonus is granted with a 10 time roll over on deposit + bonus.
So... then he requests the bonus for me.
So... here's my issues.
1. They tell me it's a 10x on JUST deposit, TWICE, and then go back on it and now it's 20x!
2. I talked to THREE people, and none of them mentioned that they had to request the bonus for me. (In fact, they inferred that I didn't have to tell them, because I typed a code into the promo box. Why would you have to type in a code AT ALL if you still need to go tell an agent that you want that code!?)
3. (small complaint) The promo itself says deposit $100 and get $100. (It doesn't mention that this $100 is a Freeplay! I looked around the site and later found it written that it is a freeplay, but in two other locations it just says put in 100 and get 100 free!


They tell me it's a 10x rollover and I get $100.
Then I realize they didn't tell me 10x on deposit or 10x on deposit + bonus.
So I talk to a different live chat person. They say:
you: It says it needs to be rolled over 10x
you: But it doesn't say if the bonus + deposit need to be rolled over
you: or just the bonus
CS - Charlie: It is just the rollover what needs to be completed
you: IE. I deposited 100 dollars... so do I need to bet 2000 or 1000?
CS - Charlie: $1000
you: Ok, thanks
Then... I see on the website it says differently under their rules section (which I had to search on my own to find, it wasn't just made available to me)
It said I need to do bonus+deposit 10x
So I talk to them again and give the guy the link to the rules where it says this:
CS - Mark: Oh, It is just an example and it does not refer to any particular promotion
you: OOOH... ok
you: But for this promotion it's just the deposit?
CS - Mark: Correct, 1000 worth in wagers before a cash out
Great, now it's confirmed.
Right??
Nope.
I talk to ANOTHER guy today, because the bonus still hasn't shown up in my account.
CS - Victor: My apologies, as the bonus is not an automatic feature. Meaning, it must be requested within 24 hours after making a deposit.
CS - Victor: In order to make the request, you may do that via live chat, phone, or simply email our Customer Service Department.
CS - Victor: It will be a 100% with a 10 time roll over on the deposit and bonus ok?
you: no...
you: yesterday they said it is 100% bonus.. but 10x rollover on JUST the deposit amount
you: I had 2 people confirm this to me... and why isn't the bonus automatic when I typed in the 100 promo code?
CS - Victor: I am very sorry sir, but the 100% bonus is granted with a 10 time roll over on deposit + bonus.
So... then he requests the bonus for me.
So... here's my issues.
1. They tell me it's a 10x on JUST deposit, TWICE, and then go back on it and now it's 20x!
2. I talked to THREE people, and none of them mentioned that they had to request the bonus for me. (In fact, they inferred that I didn't have to tell them, because I typed a code into the promo box. Why would you have to type in a code AT ALL if you still need to go tell an agent that you want that code!?)
3. (small complaint) The promo itself says deposit $100 and get $100. (It doesn't mention that this $100 is a Freeplay! I looked around the site and later found it written that it is a freeplay, but in two other locations it just says put in 100 and get 100 free!


