Pinnacle screwed me!!

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • Confundo
    SBR Rookie
    • 05-01-10
    • 9

    #1
    Pinnacle screwed me!!
    I made a $500 to win $431.03 live bet on Atlanta -7 -116 at towards the end of the game yesterday. Then when I checked my account after the game the stake was in it but no winnings.

    Later on at 06:55pm PT after the game was over I received the following email from pinnacle:


    As stated in our Web-Site rules, Pinnacle Sports reserves the right to cancel any wager made on an obviously "bad" line.

    For this reason we have cancelled your wager on NBA Live - Atlanta Hawks/Milwaukee Bucks game on 04/30/10

    We apologize for the inconvenience.



    I fell like I have been robbed. At the time I bet the game -7 -116 The Greek was dealing the game for -7.5 -110 and CRIS also. I don't see how this can be a bad line at all. If it was an obvious bad line why did they not take the game offline at -7 -116 instead of moving to -7.5 -116 and again to -126?


    PINNY
    04/30 06:28:50pm #9553 HAWKS 7-16
    04/30 06:29:14pm #9553 HAWKS 7½-16
    04/30 06:29:32pm #9553 HAWKS 7½-26

    THE GREEK
    04/30 06:29:24pm #9553 HAWKS 7½
    04/30 06:29:53pm #9553 HAWKS 7½-15
    04/30 06:30:11pm #9553 HAWKS 7½-20
    04/30 06:30:20pm #9553 HAWKS 7½-25


    CRIS
    04/30 06:29:57pm #9553 HAWKS 7½
    04/30 06:30:47pm #9553 HAWKS 7½-20

    I don't see how -7 -116 is a bad line here and I feel like pinnacle has stolen my money. Can somebody help me please??
  • tachi
    SBR Sharp
    • 03-25-09
    • 309

    #2
    search carefully the Sportsbooks& The industry threads from this year.
    in the previous disputes ( live betting of course) Pinny paid the cancelled wagers,but closed the accounts.
    it's your choice.
    Comment
    • Confundo
      SBR Rookie
      • 05-01-10
      • 9

      #3
      I see those threads but they are soccer bets with teams scoring like 30 seconds after they made the bets. In those cases it looks like people were taking shots at the book. My bet was made towards the beginning of a timeout. I don't see how you can say I was taking a shot at them and the odds I bet were close to the same at at least 2 other books.
      Comment
      • pitman
        SBR MVP
        • 08-15-09
        • 2216

        #4
        i wonder if they cancelled bets on the other side..............???????????????
        Comment
        • Peep
          SBR MVP
          • 06-23-08
          • 2295

          #5
          File a complaint with SBR.

          They have a good relationship with Pinnacle, they should be able to get you an answer. If everything happened like you said, I don't knwo why they cancelled your bet.
          Comment
          • Ruifgalmeida
            SBR MVP
            • 04-23-08
            • 2024

            #6
            I dont see how can you win in this case, books have rules to prevent them for a bad live trade, stop betting live.
            Send a few mails to pinnacle, they will not close your account for making a complain they are AAA++.
            Comment
            • MadTiger
              SBR MVP
              • 04-19-09
              • 2724

              #7
              Betting live can be fun, but it is mostly da devil.

              Just charge this one to the game, and keep that valuable Pinny account.
              Comment
              • tachi
                SBR Sharp
                • 03-25-09
                • 309

                #8
                of course Pinny is AAA+ and they will not close the account for making a complaint.

                I wanted to say to Confundo that if the bet is a bad line
                and he writes on forums "they robbed me"
                they may give him the winnings from the bet and close the account.
                Comment
                • Raven66
                  SBR Wise Guy
                  • 09-21-09
                  • 824

                  #9
                  I like Pinnacle.
                  Comment
                  • Marginalis
                    SBR MVP
                    • 12-12-09
                    • 1862

                    #10
                    Originally posted by MadTiger
                    Betting live can be fun, but it is mostly da devil.

                    Just charge this one to the game, and keep that valuable Pinny account.
                    This.
                    Comment
                    • kazuc
                      SBR Hustler
                      • 01-27-09
                      • 56

                      #11
                      Did you at least write Pinny customer support and explain/ask them about this? If so, what did they say? If not, why wouldn't you write them first before posting here/thinking about filing a complaint?
                      Comment
                      • Santo
                        SBR MVP
                        • 09-08-05
                        • 2957

                        #12
                        I'm curious too on the rationale. Purely on the facts you presented (and not knowing what happened in the game) it seems you have a case, but something must be missing from the story.. What was the score/time remaining when you bet?
                        Comment
                        • Jiggy Fly
                          SBR MVP
                          • 05-02-08
                          • 1256

                          #13
                          Bet live with matchbook.
                          Comment
                          • jackkkk2009
                            SBR MVP
                            • 07-13-09
                            • 1183

                            #14
                            for live betting, matchbook is much better than pinnacle. BTW pinny isn't that good as before when they are still in the US market.
                            Comment
                            • Justin7
                              SBR Hall of Famer
                              • 07-31-06
                              • 8577

                              #15
                              What is the timestamp on your bet?

                              If you were watching the game on TV, was the commercial break over? If they left the line up inadvertently and there was a quick score, they might view it as a "past-post".
                              Comment
                              • Confundo
                                SBR Rookie
                                • 05-01-10
                                • 9

                                #16
                                Atlanta was up 9 2:07 left. Pinny had the game -7 -116 Oly and Cris 7.5 -110. I bet right at the beginning of the timeout they changed the line twice after I bet it wasn't a past post.
                                Comment
                                • Justin7
                                  SBR Hall of Famer
                                  • 07-31-06
                                  • 8577

                                  #17
                                  What is the timestamp on your wagering ticket at Pinnacle? Also, where did you get your odds history at the other books?
                                  Comment
                                  • Confundo
                                    SBR Rookie
                                    • 05-01-10
                                    • 9

                                    #18
                                    Lines history is from Don Best. There is no timestamp on the bet. The bet has been deleted from my account so doesn't show up in my acct history. This isn't a case of me past posting. It's whether I bet a bad line or not. Clearly -7 -116 cannot be a bad line when other books are dealing -7.5 -110.

                                    Can anybody at SBR help me with this?
                                    Comment
                                    • Hareeba!
                                      BARRELED IN @ SBR!
                                      • 07-01-06
                                      • 37279

                                      #19
                                      Originally posted by Confundo
                                      Lines history is from Don Best. There is no timestamp on the bet. The bet has been deleted from my account so doesn't show up in my acct history. This isn't a case of me past posting. It's whether I bet a bad line or not. Clearly -7 -116 cannot be a bad line when other books are dealing -7.5 -110.

                                      Can anybody at SBR help me with this?
                                      did you look under "Live Deleted Wagers" under Accounts Reports?

                                      complete a complaint report - see thread at top of this forum
                                      Comment
                                      • Confundo
                                        SBR Rookie
                                        • 05-01-10
                                        • 9

                                        #20
                                        I have the email from them saying they deleted the bet. But nothing is in live deleted wagers in the account reports. I'll submit the complaint now.

                                        Thanks
                                        Comment
                                        • durito
                                          SBR Posting Legend
                                          • 07-03-06
                                          • 13173

                                          #21
                                          Originally posted by Confundo
                                          I have the email from them saying they deleted the bet. But nothing is in live deleted wagers in the account reports. I'll submit the complaint now.

                                          Thanks

                                          Have you responded to them?

                                          Their live deleted soccer wagers policy is bull shit even if they are pinnacle. But, that isn't in effect here. NBA should be completely cut and dry. Unless they have some additional info, I don't see how you don't get paid.
                                          Comment
                                          • Confundo
                                            SBR Rookie
                                            • 05-01-10
                                            • 9

                                            #22
                                            I haven't contacted pinnacle since getting the email about having the bet cancelled. I spoke to a friend and he said SBR was the best place to come if I needed help with a sportsbook dispute.
                                            Comment
                                            • AimingHigh
                                              SBR Wise Guy
                                              • 06-12-09
                                              • 670

                                              #23
                                              I would contact Pinnacle and try and resolve it with them, especially before considering filing a complaint here. Pinnacle is very professional and, if the timings are as they say, it sounds like it's just an error on their part and you'll get paid. I certainly wouldn't start saying they "screwed" you before you give them a chance to fix it; it sounds like they don't even know you have an issue with them.
                                              Comment
                                              • JK
                                                SBR Rookie
                                                • 10-19-08
                                                • 39

                                                #24
                                                Originally posted by Confundo
                                                I haven't contacted pinnacle since getting the email about having the bet cancelled. I spoke to a friend and he said SBR was the best place to come if I needed help with a sportsbook dispute.
                                                How can you tell you have dispute with Pinnacle when you didn't even try to contact them?
                                                Comment
                                                • Confundo
                                                  SBR Rookie
                                                  • 05-01-10
                                                  • 9

                                                  #25
                                                  Originally posted by JK
                                                  How can you tell you have dispute with Pinnacle when you didn't even try to contact them?
                                                  Just emailed pinny

                                                  Dear Pinnacle

                                                  I recently had a bet cancelled on Atlanta -7 -116 in your nba live markets.
                                                  I was angry at the time because CRIS and THE GREEK had the game at -7.5 -110 at the same time and thought in no way was it a bad line.
                                                  I spoke to a friend who told me to contact SBR if I had a dispute with a sportsbook when in hindsight my first thing should have been to contact you.
                                                  I apologize if I have damaged the reputation of your sportsbook without giving you the chance to respond first.
                                                  Could you please tell me why the bet was cancelled?

                                                  Thanks

                                                  Will
                                                  Comment
                                                  • Dirty Sanchez
                                                    SBR Posting Legend
                                                    • 03-01-10
                                                    • 16031

                                                    #26
                                                    It's a bad line...it's a bad line...Pinnacle is one of the best. You just don't like it because it happened to you
                                                    Comment
                                                    • Confundo
                                                      SBR Rookie
                                                      • 05-01-10
                                                      • 9

                                                      #27
                                                      You placed the wager on Atlanta Hawks -7 -116 on April 30
                                                      As per our Linesmen Department this was an obviously incorrect line. It should have been Atlanta Hawks -9 -116.

                                                      Kind regards,

                                                      Customer Service Department
                                                      Pinnacle Sports

                                                      How can they say this is a bad line when the greek and the cris had the game at 7.5. If they would have had the Hawks -9 -116 I would have been firing on Milwaukee +9 +100. It seems as if pinnacle refuses to budge on this one. I hope that SBR can help me out.
                                                      Comment
                                                      • Chuck Sims
                                                        SBR MVP
                                                        • 12-29-05
                                                        • 3072

                                                        #28
                                                        Originally posted by Confundo
                                                        You placed the wager on Atlanta Hawks -7 -116 on April 30
                                                        As per our Linesmen Department this was an obviously incorrect line. It should have been Atlanta Hawks -9 -116.

                                                        Kind regards,

                                                        Customer Service Department
                                                        Pinnacle Sports

                                                        How can they say this is a bad line when the greek and the cris had the game at 7.5. If they would have had the Hawks -9 -116 I would have been firing on Milwaukee +9 +100. It seems as if pinnacle refuses to budge on this one. I hope that SBR can help me out.
                                                        I am going to assume it was the Bucks ball since they would be the team calling the timeout. Is this correct? If Pinnacle is trying to say the correct line was Atl -9 -116 with Mil having the ball, thats BS. For them to say Atl -7 1/2 -116 was an obviously incorrect line is also BS.

                                                        File the complaint. You have a good case.
                                                        Comment
                                                        • Thremp
                                                          SBR MVP
                                                          • 07-23-07
                                                          • 2067

                                                          #29
                                                          Pinnacle does this shit way too often (once = way too often).
                                                          Comment
                                                          • DIF
                                                            Restricted User
                                                            • 08-30-05
                                                            • 648

                                                            #30
                                                            this was obviously not a bad line. But can you tell us if pinnacle cancelled it immiadetely? or later? Because if they cancelled it after the game, they robbed you, but if they cancelled it immiadetely, there is nothing you can do.

                                                            I warned people. Be careful bet LIVE with american and asian books. or stay with the safe one betfair and bet 365.

                                                            // bookmakers2u.com
                                                            Comment
                                                            • skrtelfan
                                                              SBR MVP
                                                              • 10-09-08
                                                              • 1913

                                                              #31
                                                              Even if the line really should have been -9 -116, how badly has this industry fallen that one of the "respected leaders" in the industry needs to cancel a bet because it's 2 points off?
                                                              Comment
                                                              • Peep
                                                                SBR MVP
                                                                • 06-23-08
                                                                • 2295

                                                                #32
                                                                I would value the ball/possession at 1.3 points.

                                                                The rest I do not know about.
                                                                Comment
                                                                • sq764
                                                                  SBR MVP
                                                                  • 04-17-07
                                                                  • 1026

                                                                  #33
                                                                  is a bad line arbitrary?
                                                                  Comment
                                                                  SBR Contests
                                                                  Collapse
                                                                  Top-Rated US Sportsbooks
                                                                  Collapse
                                                                  Working...