weird stuff going on
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LOL on saturday when I requested the 100 free play I was asked which superbowl? Is there more than one?Wow....I actually talked to that April operator yesterday. I had a $100 freeplay and I had to play it on the super bowl, played the saints, funds were put in my account so I start a chat. I ask her what are the restrictions on this free play now that I have won? She tells me the bet can only be placed on the Super Bowl, and it has to be a straight bet on the side or total (which i put on the saints). I tell her, honey the Super Bowl was Sunday, the game is over.....How can an operator for a sports book not know that the Super Bowl was on Sunday and it is now over with?? Lol, either way I have to roll over 10x and max cashout is $300....I asked well, if I wager over $1000 what happens if Im up that? She tells me the rest is forfeited and you get $300.....I have never given my money to these guys and can care less if I win or lose this. But just wanted to share my story, sounds like a top notch books folks
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I posted in the thread started by chantech and like him and (now) pjesnik24, I have had the same problem with my balance disappearing due to somebody losing the money at the casino. I figure I will post in this thread instead since chantech's problem appeared to be resolved while pjesnik24 and I are still waiting for answers.
In my case, I requested a payout of $3000US through Moneybooker on Jan26/10. The money remained in my account until Feb8th when the withdrawal request was cancelled WITHOUT my knowledge or consent. In between Jan26 to Feb8, I logged into BP several times to check the status of my withdrawal. Yesterday, when I logged into my account, I noticed that my balance is now 0. I thought initially that was due to my withdrawal request being processed but upon further investigation, I saw that my balance was lost in the casino in two separate sessions on Feb8 and Feb9. The hacker also placed a $1.00 US bet on a superbowl prop on Feb7.
When I contacted live support with my concern, I was told to email Carlos, the casino manager, with my information. I also called Carlos just now and he told me he will need 24-48 hrs to investigate the matter. I will keep everyone updated with the situation. If anyone has any suggestions as to what pjesnik24 and I can do to help salvage our money, please let us know.
Thankyou
MaraudersComment -
This is beginning to look like a serious security breach.
They are normally good at putting fires out but there are way too many fires for my liking.Comment -
Just throwing things out there. Why couldn't he make risky bets, start losing, then come up with this scheme to dispute it? hitting on 19 or 20 just sells it more. Lets say he never plays in the casino. That just sells it more.
People do shit like this everyday.Comment -
Ok, after reading the other guys story maybe it is a serious problem.Comment -
Rob. After being a Credit Wagering shrill you should really just keep your mouth shut. You have zero credibility.
Another black mark against Betphoneix. SBR was trying to sell Betphoneix as safe whilst suggesting matchbook could be facing problems. I have only seen events which suggest the contrary. What is going on?Comment -
Yes, players are responsible for their own passwords, but the book is responsible for keeping their password files secure. An employee with inside information could very easily access passwords if the system isn't secure, or a hacker could possibly crack the password if the site doesn't keep their password file secured.
One of the biggest reasons I decided not to keep anything more than a token balance in BP is because they put your password in the freaking URL when you log in. So it might not be all that fascinating that this happened at BP.Comment -
The "non-posted casino" is that a lot of books don't actually post the casino results to your account until the day is finished. So if your balance is $5000 and you lose $500 in the casino, your balance will read $4500, with $500 "non-posted casino," and if you look at your daily results it'll say $0 until the day is over, at which point it'll read -$500 and the "non-posted casino" will go back to $0. I guess books do that to make the accounting easier so that they aren't constantly changing balances each time you win or lose a blackjack hand.
I had trouble getting that .doc file to load, but from what I saw, it looked like the craps losses were only $1000 at the time the person starting playing blackjack like a complete idiot, unless there were other casino plays in there that didn't load. Then after the crap blackjack play, the person went back to craps. If the owner of the account really lost $1000 at craps and wanted to try to claim he wasn't in control of the account, the ridiculous blackjack play should have been enough--it seems odd if he was trying to pull a scap that he would have continued to play craps after he already had "evidence" that someone was deliberately trying to lose.Comment -
short update, I have send them an email asking again about the IP from which the plays were made, to check the BJ play and to check my history with them (or any other places they have connections with if they can). I am waiting for their response but I am not holding my breath as they are probably coming to work in 5 hours so no email from them until at least 5-6 PM CETComment -
This is scary. Interesting to see how they will try to deal with this issue.Comment -
Why would they keep a database of passwords though? Shouldnt they (cannot remember the technically name) do that thing where only you know the password and if you forget you, you have to jump through a bunch of security questions and verifications to reset the password?Comment -
Ok, here is my newest chat with their casino manager Carlos. I am not sure we spoke the same language but the only thing he could tell within a second was my IP address (which he can see in livechat on his side). He just does not care I guess. Good luck to the other guy Marauder in here for his money.
Diego: Hi Goran, this is Carlos...how are you doing?
goran: hello Carlos. better today than yesterday but still upset
goran: you?
Diego: I was replying your email, but decided to come and chat with you
goran: great
Diego: I am fine...thanks sir
Diego: what can I do for you today?
goran: well, same thing as yesterday
goran: I want to know what happened
Diego: there was a casino loss from your account Goran
goran: yes
goran: 7000 euros
goran: but it was not me
Diego: and the gaming activity came from your computer
Diego: Goran, the ip is yours
goran: no, according to the files, not
goran: yes, it is
goran: but the ip you have on file is AFTER the plays
goran: when I clicked to try to see the history in casino
goran: goran: IPs are at 6 45 and 6 52 goran: probably when I tried to access casino to check history after your CS told me money is there goran: all the money was lost before then
Diego: we give you the login info and what happens once we do it is your responsibility sir, the ip shows you played the games, not that you logged....that is 2 different stories
goran: so, you cannot provide me with the IPs?
Diego: the ip only records we sent you were for gaming history not shows you logged...it shows you played or someone from your computer did
goran: have you even checked the file you sent?
Diego: we already did...Fred sent you an email with all that info
goran: have YOU even opened it?
Diego: Hello. How may I assist you?
goran: ?
Diego: I pulled up the report and sent it to Fred
goran: have you opened it?
Diego: I created the report...am I missing something?
goran: I think you are
Diego: why is that sir?
goran: IP addresses
first at 9:45: account disabled
first at 9:45: lol
Diego: Hello. How may I assist you?
Diego: Hello. How may I assist you?
Diego: that is because the account is disabled now sir
first at 9:45: yes, becasue I asked you t
first at 9:45: o
first at 9:45: casino was player from:
Diego: yes...after you or someone else played from your computer
Diego: let me remind you that once we give you the login info is your responsibility whatever happens to your account
first at 9:45: casino was played from 6:17 to 6:40
first at 9:45: my IP is at 6:45
first at 9:45: after I have blocked my account
Diego: we know that the games were played from your computer
Diego: that is what the ip shows Goran
first at 9:45: you are not listening to me I guess
Diego: I am sir
first at 9:45: casino was played from 6:17 to 6:40
Diego: I am
first at 9:45: my IP is at 6:45 AFTER I BLOCKED the account
first at 9:45: check the file YOU sent me
first at 9:45: do you understand?
first at 9:45: AFTER I blocked no money was lost any more
first at 9:45: do you understand what I am saying? English is not my first language so maybe I am not completely clear
Diego: you're and your English is very good sir
first at 9:45: thx
first at 9:45: and?
first at 9:45: are you there?
Diego: just a second sir
first at 9:45: ok
Diego: Goran
Diego: I think I understand what you mean
first at 9:45: yes
first at 9:45: and?
Diego: the ip address report that we sent you yesterday
first at 9:45: yes?
Diego: shows a status of ACCOUNT DISABLED because when I ran the report, the status is disabled....it is not that we disabled the account at that time ( 6:52 and 6:45)
first at 9:45: ok, you checked the IP times?
first at 9:45: ok, check now when the games were played in casino please
Diego: you played between 6:17:50 and 6:40:11
first at 9:45: and my ip is?
first at 9:45: 6:45
Diego: we blocked the account at 6:40:33
first at 9:45: yeeeeeeeeeeeees
first at 9:45: on my requestt
Diego: yes, after all the money was played and lost
first at 9:45: yes
Diego: so?
first at 9:45: ok, my IP is at 6:45
first at 9:45: and games were played at 6L30
first at 9:45: 6:30
Diego: Goran forget the 6:45
first at 9:45: why?
Diego: your account was closed at 6
Diego: 6:40:33
first at 9:45: yes, at my request
Diego: and all the games were played between 6:17 and 6:40
Diego: from your computer
first at 9:45: lol
first at 9:45: can I get some proof for that?
first at 9:45: like an IP address?
first at 9:45: not at 6:45
first at 9:45: but at 6:05
first at 9:45: BEFORE the games were played
Diego: proof of what? we already did
Diego: is your ip xxx?
first at 9:45: I guess so
Diego: is it? yes/no question sir
first at 9:45: so, games were played at 6:20. I tried to check casino to see what happened at 6:45 AFTER I closed the account
first at 9:45: YES a CLEAR YES
Diego: Hello. How may I assist you?
Diego: ok
Diego: thanks
Diego: now
Diego: the games were played between 6:17 and 6:40:11
Diego: right?
first at 9:45: YES
Diego: we sent you proof of that
first at 9:45: YES
Diego: we closed your casino account as per your request
Diego: right?
first at 9:45: YES
Diego: no gaming activity afterwards,right
Diego: ?
first at 9:45: YES
first at 9:45: that is it?
Diego: ok Goran, so if we sent you records with time,date and ip address and you agreed with all of what I asked you, sir I am really sorry but you have no way to proof you did not play and I do have to proof you did, the login info is your responsibility and if you did not,someone from your computer did
Diego: is there anything else I can gladly do for you sir?
first at 9:45: can I ask 3-4 yes no questions?
first at 9:45: My first IP log to casino is at 6:45?
Diego: sir, you got the 6:45 thing all mixed up...the report I sent you shows the ip was blocked, not did it happen at that time
Diego: and that report shows if gaming was done from that ip, not that you logged at that time
first at 9:45: where is the proof you are talking about that it came from my PC?
first at 9:45: I thought it is the IP
Diego: xxx
first at 9:45: yes, at 6:45
first at 9:45: I played yes no with you but you do not want with me
Diego: what do you think 6:45 stands for?
first at 9:45: the time I clicked on casino from betphonix page
Diego: no sir...this report is not a log report...
first at 9:45: so why was I provided with a completelly unsignificant thing and not with the thing I asked for?
Diego: you wanted proof that it came from your IP right?
first at 9:45: the casino play, yes
Diego: does that report shows your IP sir?
first at 9:45: yes, at 6:45 it does
first at 9:45: you have it now as well
Diego: no, sir...
first at 9:45: every day probably
Diego: not at 6:45
first at 9:45: when then?
first at 9:45: I am looking at report
Diego: at that time we checked and then 7 minutes later that the account was disabled
Diego: we showed you the ip
Diego: xxx
Diego: that was your request
Diego: disabled was because when I sent the report the account was disabled
first at 9:45: the account was disabled BEFORE that
first at 9:45: you said it yourself
Diego: and the 6:45 and 6:52 is when we double checked it was disabled
Diego: do you understand sir?
first at 9:45: so you checked with my ip address?
Diego: is xxx your ip address sir?
first at 9:45: yes
Diego: that ip is the one that we have as the one who played the games sir
first at 9:45: I am not sure what you are proving. YES I have clicked on casino trying to check history AFTER I disabled the account
Diego: Hello. How may I assist you?
first at 9:45: It is not
first at 9:45: for sure not
first at 9:45: you have it at 6:45
Diego: ok...proot it Goran
Diego: proof it*
first at 9:45: during and maybe after live chat
Diego: we already did...
first at 9:45: by proving that I clicked on casino at 6:45?
Diego: Goran, I don't mind chatting with you for hours sir, but I understand that you do not want to admit we are right and we have proof we are, again, I am really sorry but the facts show someone played from xxx which is your ip address
first at 9:45: facts do NOT show that
first at 9:45: they show at 6:45
Diego: ok sir I respect your position, I just will not agree
first at 9:45: I want a proof showing my IP at casino at during the play in casino
Diego: we already did sie
Diego: sir*
first at 9:45: not after
first at 9:45: lol
first at 9:45: when?
Diego: Goran, I am really sorry sir, you played or someone else did from your computer
Diego: end of story
first at 9:45: Carlos, it is not true and you are failing to give me any proof of that.
first at 9:45: no IP, nothing
first at 9:45: so, you told me I tried to login to disabled account at 6:45
first at 9:45: great
Diego: yesterday I sent you an IP address report (showing you played from xxx), I sent you a game report of what you played
first at 9:45: IP address report is at 6:45 and 6:52
Diego: no..I never said that you tried to login to disable account at 6:45 because you cannot disable the casino account
first at 9:45: I have not disabled it. April from CS did
first at 9:45: blocked my whole account
Diego: those times show at what time WE log to check if it was disabled
Diego: not you
Diego: us
Diego: you want me to block your account sir?
first at 9:45: so, can I get the IP logs then for the time from 5 AM to 7 AM yesterday?
first at 9:45: with exact time of login, logout etc?
first at 9:45: I have completelly blocked my betphoenix account and have no intention of opening it, just withdraw ASAP
first at 9:45: first at 9:45: so, can I get the IP logs then for the time from 5 AM to 7 AM yesterday? first at 9:45: with exact time of login, logout etcfirst at 9:45: so, can I get the IP logs then for the time from 5 AM to 7 AM yesterday? first at 9:45: with exact time of login, logout etc
first at 9:45: first at 9:45: so, can I get the IP logs then for the time from 5 AM to 7 AM yesterday? first at 9:45: with exact time of login, logout etc
first at 9:45: sorry
Diego: there is no log of ip's logging in and out, we just have the ip that plays and that is what we sent you sir
first at 9:45: so you do not have IPs of people logging in?
first at 9:45: so can I get the IP for 6:17?
Diego: yes, we have an ip report of the computers that play and we have a report that shows exactly what you played
Diego: sure
first at 9:45: please send me
Diego: ip that played at 6:17 is xxx
first at 9:45: aha, you have it in your head, nice
first at 9:45: thx for checking so fast
Diego: no..I have it on this chat
Diego: as you already know
first at 9:45: aha, so you told me the IP from this chat
first at 9:45: thx
Diego: I have the paper work with me as well sir
Diego: you played 3 different games
Diego: and I can tell you what you played
first at 9:45: I see that in report
first at 9:45: but tell me please the BJ plays
Diego: but you know it already since we sent it yesterday
Diego: ok
Diego: you have it there with you sir
first at 9:45: yes
first at 9:45: I see hit hit bust with 18
first at 9:45: I see hit on 20
first at 9:45: etc
first at 9:45: for 200 euros a peace
Diego: so?
first at 9:45: piece
Diego: piece*
first at 9:45: so? nothing
first at 9:45: just analyzing
Diego: I am not saying who ever played was good at it
Diego: I am saying it came from your computer
first at 9:45: lol
Diego: that's it
first at 9:45: what you have told me is the following: yes or no
Diego: and to me...that's all that matters
first at 9:45: you told me my chat IP address
Diego: no
first at 9:45: you told me when my account was disabled
Diego: I told you the ip from your gaming sessions
first at 9:45: you told me at what time you have logins of my IPs
first at 9:45: and that the games were player before that
first at 9:45: played
Diego: I did say your account was blocked at 6:40:33 after all the money was played and lost
first at 9:45: where do you see in that report my IP address at the start of casino play?
first at 9:45: or you just "know" from my chat now?
Diego: we have the ip of the each customer when they play our games
Diego: those sessions came from xxx
Diego: which is yours
first at 9:45: so you know that from your head now?
first at 9:45: nice
Diego: Goran, I am really sorry sir, but we are going no where, and it is very clear you don't want to admit someone played from xxx
Diego: I will leave you with Diego so he can finish the chat
Diego: if you need anything feel free to email me sir
first at 9:45: it is very clear Carlos that you CANNOT provide me with any proof
Diego: have a nice day
first at 9:45: you too
Diego: bye
first at 9:45: byeeeeComment -
yeah i here that BP is a very bad book and the owner is a scamer, they have had a long run of problems and taking money out of accounts and i was one of them, they took 1708 out of my account and said it was casino play, i never ever played casino and they gave me the run around for weeks and i said f it and f them and the owner who i found out had to run out of costa rica years ago because he was wanted by the FBI or other agents so i tell everyone to stay clear of BPComment -
wowComment -
You are missing the point. They have provided you with information stating that gmaes were played from your computer IP address before 6:45, the time when the account ws allegedly blocked. It does not matter who played the games. The only proof off shore casino's have that games were played or wagers were/were not made is the IP report. They are claiming that games were played on your computer. They are not claiming that you played them. Now either someone used your computer, or someone hacked into it, stole your IP address (which everyone on this site now has), and played the games. You have made a critical mistake by giving your IP address to everyone who reads your post. You should have blocked it out. Not only can hackers now go in to your computer, but they can go into every off shore wagering site that you have, rob you blind, or spend all of your money.
Now if you are smart, and really want to close the can of worms that you have just opened, you will immediately delete your IP addrress. You may as well have given us your credit card information. Please delete that information now, so you do not really get screwed. Obviously someone is using your IP address, since you claim not to have played the casino games. This is Fraud. It is a criminal offense. You have legal recourses. Do the necessary work to file a complaint to the proper authorities. I am just trying to help you here. If the person who used your IP address reads this post, that person now knows that it will be impossible for any off shore book to trace the action back to them. You have opened the door for the person who fraudulantly used your IP address. I suggest you close it ASAP. If this is an inside job, take the proper steps to insure it does not happen again. But by all means, check every other account you have with every other site to see that you are not being ripped off.Last edited by BigdaddyQH; 02-10-10, 01:31 PM.Comment -
goran i feel terrible for you manComment -
IP report is saying 6:45 and 6:52
games were played at 6:17 to 6:40
has anybody ever before asked for a casino report from them? it would be nice to compare and to see what that IP report really meansComment -
the IP thing they are saying is pure crap as I clicked few times on casino during the livechat after the account was disabled to try to see what is going on but I received a message that it is disabled. those are the 2 IPs 100% sure. I am surprised that they do not have IPs of logging in and out.Comment -
this books seems like it will do anything to try and not pay the players.Comment -
I think there are some crossed wires here.
What the OP wanted from Bet Phoenix was proof of the IP address from which the casino plays were posted. What he got was proof of the IP address which attempted to access the account AFTER the casino was blocked.
Unless *I* have my wires crossed, Bet Phoenix never gave him any proof that the plays (before the account was blocked) were from his IP address. The LiveChat conversation posted above is just a mess of back-and-forth that resolved nothing
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PJ do you have any casino history at all before this happened that would show you would be likely to go off for your whole balance?Comment -
There's always a database of passwords anywhere you have an account. If there wasn't a database, the software would have no idea what your username and password is. The thing where "we can't access your password" only means that the password isn't easily accessible in readable form. In other words, if they have your username and password encrypted in a way that I, as a clerk, can't read it, that doesn't mean a hacker couldn't somehow access the passwords.Comment -
That exactly was my POINT and I was simply ignored the whole time. I started doubting my English at one point because I got really upset.I think there are some crossed wires here.
What the OP wanted from Bet Phoenix was proof of the IP address from which the casino plays were posted. What he got was proof of the IP address which attempted to access the account AFTER the casino was blocked.
Unless *I* have my wires crossed, Bet Phoenix never gave him any proof that the plays (before the account was blocked) were from his IP address. The LiveChat conversation posted above is just a mess of back-and-forth that resolved nothing
I played his yes/no game but he refused to play mine.Comment -
and its not uncommon to click the casino part of your account when they are disabled
i do sometimes just to double check that my accounts are disabled every once in awhile.
it usually comes up with a warning account not able for real money play.
nothing unusual about PJ checking for himself IMHOComment -
no, if you open the file you will see my lifetime, weekly and daily net which is 7404 euros. I have no casino history at unibet, expect, sportingbet, paddypower, bookmaker, dsi, betfred, boyles, bwin etc. But what I know about casinos and about blackjack is NEVER hit at 20
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so you have never played a single casino game at BP before this?
i'm not opening any files.Comment -
I was up few hundred euros in the last few weeks. simply because they limited my account to 100 euro. I wanted to withdraw most of the money but it is not possible with their weekly moneybookers payout which they process every 2 weeks. I had at one point 35000 when they limited me and I worked with richard to get all the money out (he was very helpful but he just dissapeared at one point) and then this thing happened!Comment -
IMHO you are being screwed somehow some way.
i don't think you played the casino and if its true you never played casino at all previous to this i would say something isn't right at betphoenix and it wouldn't surprise me to find out they are in deep trouble.
hope you get it resolved.
i find it hard to believe a guy like Richard could be gone during the biggest event of the year?
you would think they would need him around to handle shit with such a large volume of action.Comment -
I am not even unblocking my account at betphoenix, I will just wait for payouts. I will contact richard when he comes back to speed up the process as 2700 euros per 2-3 weeks just is not fast enough especially now after this.Comment -
I do not even play with SBRpoints... aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaa I am so angry now!Comment
