Betphoenix is down

**Chopsticks** · 11-21-09, 08:29 AM

They had the maintenance sign up a few hours ago, so it is probably still ongoing.
As far as e-mails the Phoenix books sent me ~15 deposit confirmations (old ones) overnight, so something is obviously wrong with their systems. I would think they shut down the mail server when they noticed that they were spamming the heck out of people.

**Fishhead** · 11-21-09, 08:30 AM

Not sure, down here also.

**Fishhead** · 11-21-09, 08:33 AM

Has anyone tried calling them?

**KingJames** · 11-21-09, 08:35 AM

Originally posted by Fishhead

Has anyone tried calling them?

yes there phone are dead, no ringing or anything

**Stumpage** · 11-21-09, 08:38 AM

Make sure you're logging in to the "New Version" of the site. That works fine, on both the regular site and alternate (At least it does for me).....

**Fishhead** · 11-21-09, 08:45 AM

Originally posted by stumpage

make sure you're logging in to the "new version" of the site. That works fine, on both the regular site and alternate (at least it does for me).....

link please

**JoeVig** · 11-21-09, 08:52 AM

New and old both aren't working for me this morning

**Stumpage** · 11-21-09, 08:52 AM

Sorry Fish, now I can't get in either. 10 minutes ago I could using the Betpho alternate.....

**iceminers26** · 11-21-09, 08:55 AM

Instead of emailing the company, try Richard

**iceminers26** · 11-21-09, 08:57 AM

<richard@betphoenix.com

**dmtrader** · 11-21-09, 09:09 AM

emailed richard@betphoenix.com and it bounced back

**iceminers26** · 11-21-09, 09:10 AM

sorry dm

there is another thread on BP that people are currently posting and I noticed a BP poster, you could try and send him a pm

**dmtrader** · 11-21-09, 09:13 AM

OK thanks, Miner

**iceminers26** · 11-21-09, 09:18 AM

np bud

**Dark Horse** · 11-21-09, 09:38 AM

BetPhoenix off line and can't log into Wagerchief either. Great.

**SHADYLANKY** · 11-21-09, 09:40 AM

Originally posted by KingJames

yes there phone are dead, no ringing or anything

No phones?? WTF? If it was just the server I could understand. Should we be worried about our money?

**SHADYLANKY** · 11-21-09, 09:47 AM

I logged in last night. Showed my account balance was 0.00 which would be wrong. But I noticed the server maintenance and figured I would wait until morning before getting concerned.

**iceminers26** · 11-21-09, 09:48 AM

that's brutal for you BP players, instead of focusing on your games, you have to worry about this bs

**Johnpoints** · 11-21-09, 09:58 AM

I'm sure it's just something related to those emails from last night. Those emails freaked me out, I thought someone was using my card/account

**John Dough** · 11-21-09, 10:07 AM

FWIW, they told me about an hour ago via live chat that they were "upgrading", but the time frame given has already passed.

**j-e-t-s jets** · 11-21-09, 10:10 AM

Server upgrades....was told they would be up at least 1 hr before first kinkoff 11am est........chill out with all the panick.........i know we are action junkies-but give it some time

**Carseller4** · 11-21-09, 10:14 AM

just got a response from live chat.................

Ian: When will you be back up?
Drew: Anywhere between 30 minutes and an hour. Our IT department is currently updateing our servers.

**betphoenix** · 11-21-09, 10:22 AM

Should be live in 10 min with some possible 10 to 20 minute interruptions roughly around 5 pm est today.

**tblues2005** · 11-21-09, 10:25 AM

Bet Phoenix what bad timing to have this happen on a busy Saturday.

**BET THE HOOK** · 11-21-09, 10:27 AM

I tried to log on and tried to call CS and wagering and get nothing. I wouldnt be freaking out if I could at least wager over the phone. Is there a backdoor or mirror site?

**j-e-t-s jets** · 11-21-09, 10:28 AM

Stop being a blowhard.......u junkie...you'll have plenty of time to put ur losing bets in. Give them credit for coming on here and explaining......jerkoff

**dmtrader** · 11-21-09, 10:35 AM

Loaded up at The Greek and Matchbook for today. I really could have used those 5 ¢ lines at BP.

I'm glad they have responded here -- but the email and phones being down is unprofessional.
I don't dare think what my customers would do to me if my site, email, and phones were down at the same time. At least my competition would be happy.

**JoeVig** · 11-21-09, 10:37 AM

Originally posted by j-e-t-s jets

would be up at least 1 hr before first kinkoff

That sounds like a thread over in the Private Zone

**tblues2005** · 11-21-09, 10:39 AM

there's plenty of time left guys to get it back going. They are going to lose some business on a busy Saturday if they don't get it going.

**Carseller4** · 11-21-09, 10:42 AM

Still nothing.

**BET THE HOOK** · 11-21-09, 10:50 AM

Still nothing here either but I sure they wont leave us hanging without a way to play today.

**Chopsticks** · 11-21-09, 10:53 AM

I'm in and balance is showing correctly and all that.

**Dark Horse** · 11-21-09, 11:01 AM

Only home page here, for Betphoenix and Wagerchief. E-mailed WC, but message came back as undeliverable.

If they have a home page up, they should have a message with what's going on. Leaving everybody guessing is unprofessional.

**JoeVig** · 11-21-09, 11:03 AM

Originally posted by Chopsticks

I'm in and balance is showing correctly and all that.

Still no go here, and "New Version" was missing from the login menu.