does dsi have the right to do this? feels like robbery

**miektheman** · 10-08-09, 02:26 PM

im fuming right now

**pimike** · 10-08-09, 02:31 PM

Just have them send you a check for free. That is what the points are for. It clearly states this on there site. Not robbery at all. NO FORCE OR FEAR!

**miektheman** · 10-08-09, 02:33 PM

CS - Kim: One moment please, I will be with you shortly.

CS - Kim: Yes sir you can

you: what info do you need?

CS - Kim: Where would you like to transafer the money to?

you: matchbook

CS - Kim: And how much?

you: 8700

CS - Kim: That will be a 200$ fee

you: i know

you: aka, robbery

CS - Kim: Sorry sir, but apparently Diamond sport book do not transfer to Matchbook

you: seriously?

CS - Kim: I just informed by my supervisor

you: what books do you do trasnfers to?

you: i dont have a choice but to take my $ out

you: you guys dont let me bet more than 500 for an undisclosed reason

CS - Kim: dimes

CS - Kim: bet jamaica

CS - Kim: We have big list sir

you: can i see it?

you: cause matchbook says they accept from you

CS - Kim: You have to mention the books you would like to know I can tell you if yes or no

you: does matchbook trasnfer with any cris books?

CS - Kim: With bookmaker

you: and you seriously are unable to trasnfer me my money with diamond?

CS - Kim: Yes sir sorry

you: is this new or always?

CS - Kim: Always

CS - Kim: Is there anything else that I may assist you with today?

you: hold on 1 minute

CS - Kim: Sure

CS - Kim: Are you still there sir?

you: yes

you: im looking through my recors becasue i know i was told you do trasnfers with matchbook

CS - Kim: Sir Diamond sportbook do not transfer money to matchbook

you: i did recieve this email from bookmaker and i know your all the same customer service

you: We transfer to: Bet First Class, 5 Dimes, Bet Jamaica, Betehorse, Cascade (we do transfers to them, they do not transfer funds to us), Catalina, First Fidelity, Grande, Hollywood , Instant Action, Jazz/ABC Islands, Matchbook, Olympic/The Greek, Pinnacle ), Tradewins, Vegas Vic / BetVegas, WSEX (Not for DSI).

CS - Kim: Can you send me link?

you: wsex not for dsi certainly implies that dsi does do trasnfers with the other books mentioned, does it not?

CS - Kim: Send me the link***

you: you mean send you the email?

you: to what address sould i forward the email?

CS - Kim: Maybe they have given you the wrong information and I am sorry for that but we can not transfer funds to matchbook

you: i never would have deposited and given you all my action if i knew this was the case, and i i knew your would be cutting my limits without explanation

you: i feel tricked

CS - Kim: One moment please, I will be with you shortly.

CS - Kim: In that case sir you have to contact the wagering department so they can explain you why they cut the limits for you

you: can you trasnfer me?

CS - Kim: They don't have live help sir

CS - Kim: Please call the Wagering department toll free number 1-866-946-2747.

CS - Kim: They will be able to give you further information and help over the phone.

you: i have asked multiple times to recieve an explantion over live chat or email

you: i want documentation

CS - Kim: Call them and they can send you an email

CS - Kim: You have to deal directly with them sir

you: can you ask them to send me an email

CS - Kim: Sir you have to call them directly and ask them to do so

you: lol

you: great customer service i recieve!

CS - Kim: I am sorry sir but that is the procedure

CS - Kim: They are the only ones that can help you out

you: ok, its just extremely poor customer service

you: anyway, what are my withdrawl options

CS - Kim: And if you don't contact them and ask for it they won't do so

CS - Kim: As far as withdrawals go, there are several ways to receive payment. Roll over requirements must be met and the proper documentation must be on file (if you have used a credit card to deposit) before receiving payment. You’re welcome to receive funds via Money Gram,Western Union, a paper check thru courier mail, and bank wire (for amounts of $5000 or more). Our payouts have a service fee depending on the method. All withdrawals are subject to approval by our Payout Department.

you: what are the free withdrawl methods

you: ?

CS - Kim: Sir you can not have free payouts from us

you: using my betpoints

you: You can now redeem your BetPoints™ for a Free Payout once per week and even choose your preferred payout method.

CS - Kim: No sir sorry

you: i dont understand

you: i have 9,832.12 betpoints

you: how many do you need?

CS - Kim: The thing is sir, that are not consider a recreational player, therefore all free payouts or bonuses were banned for you

you: huh?

you: this is the 1st i here that my betpoints are invalid

you: every time i log on it tells me i have 9,832.12 betpoints

you: are you taking those away from me retroactively?

you: when did you plan on telling me this?

you: this is not right

CS - Kim: That note was posted on September 20

you: posted where? to who?

you: are you retroactively taking away my earned points?

Your chat transcript will be sent to xxxxxxx@gmail.com at the end of your chat.

CS - Kim: It was a management decision sir... I am sorry but there is nothing I can do about that

you: can i speak to a manger please?

you: im getting pushed around here

CS - Kim: Our Customer Service Department toll free number is 1-800-5968946. Feel free to call us at any time for answer to your questions or doubts.

you: i prefer live chat or email so i have documentaion of what is going on

CS - Kim: There is no supervisor or manager over the live help, I am afraid that you will have to call

CS - Kim: There is no supervisor or manager over the live help, I am afraid that you will have to call

you: im going to file a complaint with sportsbookreview right now

you: i was willing to pay 200 dollars to get my money in matchbook which i was told you do, now you wont do that

you: and you wont even honor my earned betpoints

you: i can see cutting me off, but you have to honor what you have already given me

you: thats bush league

you: i just want to be done with your website

you: and you wont fairly give me my koney

you: money

CS - Kim: Sir I advise you to give a call to the customer service department and ask for a supervisor so they can explain you better the reasons why you are not consider a recreational player

you: your missing the point

you: i dont care what you label me as

CS - Kim: We can give you a payout but you would have to pay for the fees

you: but what about my betpoints i earned in the past?

you: your stealing those away

you: i wagered with you becasue of the points i had

you: and i only ran up this large balance becasue i knew i could withdraw it to matchbook or use my loyalty points to recieve my money

CS - Kim: Once more but that decision was taken by the management department sir

you: management has the right to commit robbery? i was unaware

CS - Kim: If you give them a call maybe you could work that with them

you: i need everything documented

you: especially with your website

CS - Kim: You can ask them if they can send you the tape

you: can you ask them for an excepttion to trasnfer my funds to matchbook?

you: and i can be done with dsi?

you: makes everyone life easier

you: we can be done with each other for good

CS - Kim: There are not going to be any exceptions on that

CS - Kim: That is a house rule

CS - Kim: Is not for you is for every client

CS - Kim: I am sorry

you: and stealing is a house rule too?

CS - Kim: Give them a call and they will more than happy to help you out

you: i cant call at work

you: i can call tonight but im going to file complaint right now

CS - Kim: Sorry to hear that, but i am trying to help you, I hope that you understand that I have to power in management decisions

CS - Kim: Is there anything else that I may assist you with today?

you: you have not helped me with 1 thing, not even close

CS - Kim: Is there anything else that I may assist you with today?

you: else? what have you already helped me with?

CS - Kim: I give you all the information I could

CS - Kim: Sorry if you are not satisfied

CS - Kim: Is there anything else that I may assist you with today?

you: please get rid of that word "else" and i can answer that question

CS - Kim: Is there anything else that I may assist you with today?

you: cant answer that, does not make sense

CS - Kim: Is there anything else you need sir?

CS - Kim: Sorry to interrupt... I just wanted to check in to make sure that I've answered all of your questions or concerns at the moment before I proceed to help another member?

you: nto satisfied

you: not

CS - Kim: Is there anything else that I may assist you with today?

you: yes, please explain why it says that i have 9,832.12 betpoints every time i log onto m y account

CS - Kim: Those are points that you accumulate but because you were from loyalty program you can not use them

you: why does it tell me i have them?

you: is it a trick?

you: dont you think you should have told me this?

CS - Kim: One moment please, I will be with you shortly.
CS - Kim: One moment please, I will be with you shortly.

CS - Kim: I am sorry

CS - Kim: I do not take care of informing customer about that

you: does anyone?

CS - Kim: You call customer service and ask for a supervisor

you: or is it supposed to be a surprise when a customer is ready to withdraw funds

you: i cant talk on the phone at work and i prefer to have the poor customer service and robberies well documented anyway

CS - Kim: Is not that we have a poor customer service, is that you have to talk to a supervisor

you: i cant talk on the phone about gambling @ work

you: at i want this sttled asap

**miektheman** · 10-08-09, 02:34 PM

they wont send me a check for free, they are telling me i have no free payouts. nice time to tell me, the second i ask for a payout

**pimike** · 10-08-09, 02:43 PM

CS - Kim: Is there anything else that I may assist you with today?

you: please get rid of that word "else" and i can answer that question

CS - Kim: Is there anything else that I may assist you with today?

you: cant answer that, does not make sense

Classic

Dude sorry to hear this. However in their fine print they do have the right to screw you if they determine you ar a pro rather ten A recreational player.

Sorry to hear yoou went through this.

**soxwin1917** · 10-08-09, 02:44 PM

If you're willing to pay $200 to transfer your bankroll why not pay what it takes to withdraw it and then deposit at matchbook?

**miektheman** · 10-08-09, 02:45 PM

soxwin- matchbook will reimburse the 200 dollars as commision credits

**miektheman** · 10-08-09, 03:02 PM

well finally convinced them to give me 1 free check. now i have to figure out how to withdraw the rest. still pissed

**xxxvince** · 10-08-09, 03:02 PM

how someone will get label as professional gambler, not just a recreational gambler
just wondering

miektheman feel your pain, hope u get everything worked out, gl

i had a wager paid wrongly, they couldnt help me with live help, called the phone dept they guy was just mumbling and said call us back in 5 hours we will fix it (it was at 4 am central time). took them till noon to fix that.

call them up, i know its hard to understand them but if you get the right person that can understand you, they will help out. i am with dsi too, some issues they rather deal over the phone.

dsi has been good to me, so its all god

hope u get ur issues and money clear soon mike

**pimike** · 10-08-09, 03:05 PM

Originally posted by miektheman

well finally convinced them to give me 1 free check. now i have to figure out how to withdraw the rest. still pissed

Your free check will take 1 month, I actually don't recommend that.

**soxwin1917** · 10-08-09, 03:31 PM

Originally posted by pimike

Your free check will take 1 month, I actually don't recommend that.

My last free check took 3 days....

**pjesnik24** · 10-08-09, 03:35 PM

Cascade (we do transfers to them, they do not transfer funds to us)

that is funny...

**pimike** · 10-08-09, 06:35 PM

Originally posted by soxwin1917

My last free check took 3 days....

Nice!!! The freebe is usually regular mail not by delivery.

**Halifax** · 10-08-09, 11:52 PM

I can say for a 110% fact that I did a book-to-book transfer from DSI to Matchbook ... not exactly sure when, but my best guess is about 9 months ago.

**fixxer** · 10-09-09, 04:18 AM

Wow....Kim was calm, and tried to answer all your questions, the problem is not with her, still, this case is interesting...

I am sure that DSI must have sent you an email that you are cut out from all bonus and loyalty programs...

Also when I asked for a supervisor (which happened at 3-4 bookies in many years), they always got one to the live chat...and it's not a customer friendly option, to only give this information by phone, as this would cost a lot for example for European customers (in spite of the toll free nr, have to pay for an overseas call, which is not cheap)

DSI didn't break any rules in this case, but didn't handle this situation as a professional bookmaker should - for sure.

**TheBeautifulGame** · 10-09-09, 05:29 AM

Although, I can understand you're annoyed at the book but there is no point in taking it out on the Live chat rep. I once worked for a book on live chat and there was nothing more annoying that someone staying on chat demanding answers that I could not physically give. She assisted you to the extent that she could.

**mbynwa** · 10-09-09, 07:06 AM

Originally posted by xxxvince

how someone will get label as professional gambler, not just a recreational gambler
just wondering

I had the same kind of problem as the OP, DSI just removed my points i was told this was beacuse i only ever deposited when i recieved a bonus. Couldn't really argue as i only deposited to get the bonus so they worked out what i was doing lol.

Still kind of sucks though.

**HeeeHAWWWW** · 10-09-09, 07:19 AM

Originally posted by fixxer

I am sure that DSI must have sent you an email that you are cut out from all bonus and loyalty programs...

They don't :-) Just suddenly one day you logon, and all your thousands of betpoints are missing.

**Climate** · 10-09-09, 07:54 AM

My advice is always be nice to these people even when you are taking a high hard one. It's kind of like a waiter or waitress in a restaurant.
Piss them off and I guarantee you will be eating snot sooner or later, probably sooner.

**miektheman** · 10-09-09, 08:06 AM

foxxer- not only have i never recieved an email, my account still this morning tells me i have 9800 and change betpoints.

and i was positive i could trasnfer close to 5 figures to my matchbook account. and then im told no. and my limits at dsi are 500. this is basically freezing 10000 dollars of mine. i could imagine most here would be beyond frustrated if it was their money.

and not posted here is an apology to kim at the very end of the chat. she seems to say no worries but i guess she still may be pissed.

finally, the amount of the check withdrawl is still in my account this morning and i hate this. it should be taken out of the account immedietly upon request.

**trixtrix** · 10-09-09, 10:02 AM

i'm shocked to hear that matchbook actually reinburse your bookmaker transfer fees in form of credits, do you know if they do this for wsex? i must ve lost couple hundred transferring my wsex balance to matchbook.

addtionally, does any of the other books reinburse you if you make a transfer from bookmaker?

**miektheman** · 10-09-09, 10:10 AM

I think matchbook will only cover for cris books and its 2.5 percent of the transfer up to 200 dollars. I think they said they will also cover wsex fees but just one time. But no other books fees will they cover

**Marauders** · 10-09-09, 02:16 PM

Matchbook will give you the $50 transfer fee in the form of commission on the first transfer you make from WSEX to Matchbook. There is a rollover involved and this was about 2 months ago, so I don't know if they still reimburse the transfer fee.

Marauders

**InThisMoment** · 10-09-09, 03:45 PM

Reading your chat I don't see why you were rude to the CS manager, Kim. Seems like she went out of her way to try and help you and in her limited job capacity had zero authority to change policy.

It's sort of like yelling at the customer service person at Bank of America because they raised your ATM fees.

Whether they were right or wrong doesn't excuse your behavior towards her, imo.

**Chuck Sims** · 10-09-09, 03:56 PM

According to Matchbook Deposit/withdraw interbook transfer page, CRIS/Bookmaker/Betmaker are listed. No DSI.

**miektheman** · 10-09-09, 05:30 PM

chuck- im SURE matchbook would have no problem making it happen. they told me. maybe i was a little rude, but i have not been treaten right by dsi. and i was told they do trasnferswith matchbook before i deposited. i know it.

**Chuck Sims** · 10-09-09, 05:43 PM

File a complaint with SBR. If DSI does transfers with MB, then they should allow you to do a transfer.

**poker_dummy101** · 10-09-09, 06:37 PM

pretty obvious they transfer to matchbook...

CS - Kim: Where would you like to transafer the money to?

you: matchbook

CS - Kim: And how much?

you: 8700

CS - Kim: That will be a 200$ fee

**Arilou** · 10-10-09, 06:48 AM

That is just the cost of doing business at CRIS/DSI/Bookmaker, like debit card overdraft fees or credit card interest. Getting your money in and out is not going to be cheap unless they actively think you're a sucker, and at least now you know for next time. The good news is that you can do much larger transfers without them jacking you for any more than the $200, so if your bankroll can take it I'd try to get to the point where you want to move at least $25k if you intend to stay at both books.

For DSI to be worth it given you also know about and use Matchbook, you need to be able to leave the money there over the (very) long term. The good news is that keeping even a very large amount there is about as safe as it gets.

**miektheman** · 10-10-09, 09:54 AM

there is no point in having a large sum in any book when withdrawing from it is so expensive (or trasnferring). AND they limit you to 500 max on everything. thats the screwjob here. never would have ran up a large balance there if i kney they would limit my wagers and my withdrawl options

**DeluxeLiner** · 10-10-09, 10:19 AM

this is lame of them...i think you can get your money out (eventually ugh)

**TeamPlayer** · 10-12-09, 12:02 AM

DSI not deserve "Professional" rating

The fact is that SBR's "professional" rating for DSI is wrong. It should be rated a "recreational" book.

SBR should be embarrassed that many people have wasted money playing at DSI because of this bogus rating.

I've written about this topic last year as have others. DSI will limit collar customers who actually make money and they will take away the customer's already earned betpoints without telling them.

And it doesn't matter if the customer is 100% within all the rules stated on the DSI website. They don't want winners, period!

Again, SBR should be embarrassed that they claim DSI to be a sportsbook for "professional" players. Nothing could be further from the truth.

**pimike** · 10-12-09, 12:51 AM

**purecarnagge** · 10-12-09, 01:11 AM

Retroactively being screwed and still no SBR staff post....