Heritage live chat has been down for days. They cancelled Cubs in a parlay. I bet 3 team parlay they made it a2. Steele vs. Gallen. Opening day. Could Not have been pitching change
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Since heritage added cash out as an option live betting, it’s been a fun addition truly. All is fun and good unless it doesn’t work. Been a few times with thousands on the line it just won’t pop up as an option. This time it was there per normal but wouldn’t go through. First time in thousands of bets. The icon would just spin and then eventually it says failed, see below. Tried to cash this out 3 times which is normal with how I play these. I screenshot for proof to email them about. The bet went on to lose and cost me $2k+. I emailed these images as proof and they offered $500 free play with a bunch of junk excuses. I bet in the many tens of thousands a month, if not more. To me as a business owner myself, this is a black and white issue of ok the website wasn’t functioning “correctly” and I would credit the $2k+. Minimum free play $2k+. Again, I bet well into the 5 figures a month if not 6.
Last edited by 94dc4; 03-31-25, 01:37 PM.Comment -
Try Bookmaker or BetOnlineComment -
Yea moving over to Bookmaker if they don’t make this right. Waiting for a “response from the provider”. I’ve never had this result in the favor of the player.Comment -
Certainly your choice to walk away from any business. However:
1) If your wager actually won, would you send the difference back to Heritage? The difference between your winnings, and the cash-out value? Or is it only a one-way street?
2) I'll never understand why people complain so much about lack-of-access to a feature that only pays them 75-cents or 85-cents on the dollar.
"Arrrgh, why won't the Cash For Houses company give me a low-ball offer on my condo? I want them to take advantage of me!"Comment -
WagerWeb is a horrible sportsbook. I made a few deposits and after I decided to payout a few times, they cut my max win limit down to a few bucks per wager. They also previously closed my account temporarily and did an "investigation" on my account after I requested a few payouts fair and square!
If you are a winner bettor, do NOT join wagerweb if you don't want to be severely limited after winning a few bets. Wagerweb will cut your max wager limits within a matter of weeks and give you a hard time each time you decide you want to payout.
Isn't the whole point of joining a book that you can payout after you won without your account being affected and without "investigations" being done on your account? Isn't that what sportsbetting is all about?? To be able to win and payout? LOL, what a joke. I just joined this book a month ago and they already brought my limits down to $20 max win per wager. (It was previously $2000)
What a complete amateur clown show this book is.
**UPDATE** After I made this post, Wagerweb closed my account! Obviously they don't like being exposed. Do NOT join this sportsbook unless you want your limits brought down to nothing and your account closed after winning a few wagers. What a complete joke.Last edited by djcollette12; 04-04-25, 01:05 PM.Comment -
Heritage canceled a METS wager I had today. I found it very strange so I made a screenshot. I then proceeded to make another wager betting METS on the live line. Mets proceed to lose. A few minutes after the game ended, the initial pre-game wager was graded as a loss. I contacted them on live chat and they claimed there was a "glitch" and the system thought there was a pitching change when there wasn't. I explained to them that I have multiple screenshots with the times and they shouldn't be allowed to cancel a wager and the grade it as a loss AFTER the game. I asked that they at least refund my live wager as I would have never made it if the original wager wasn't canceled. they terminated the chat even though I kept it professional the whole time.
Very disappointing from a book I've done business with for 20 years.
Hopefully I'll get my funds after my rollover is complete. I do not have any confidence in placing wager here and will wager the remaining funds like monopoly money.
BEWARE!!!!Comment -
DId you happen to be speaking to "Gabe"?
Disrespect like that, as well as just straight up unfairness, are his default attitude.
This brand has turned into a desperately unethical group who are now simply stealing anywhere they can as they circle the drain.
Been that way for a while now but their fanbois and shills will continue to say "THEY HAVEN"T SCAMMED ME YET SO I WILL KEEP SUPPORTING THEM".
Last edited by Optional; 04-13-25, 09:31 AM..Comment -
Hi Opti, hope all is well! I actually received a call from Brian this morning and he apologized for the way it was handled and refunded both wagers (I would have been satisfied with just one of them being refunded). He explained they have a new software and this is the first time they have seen this happen with a pitching change that never occurred.
Hopefully this was just a glitch. I found it weird that they would be messing with me over a $300 wager. This is the first time I’ve ever had a sports wagering problem with them.
It stinks that others have had issues with them and the issues went unresolved. Heritage has been my top 2 book for the past 20 years. I’ll have to be cautiously optimistic going forward.Comment -
That's good. It's possible this forum caused the reaction. Still not behaviour one wants to see out of a sportsbook (that thinks that taking money by default and asking questions later is an OK approach)Comment -
Looks like the “glitches” are not fixed. I currently have a Texas Rangers 1st five Moneyline bet and over 9.5 for the game bet and both were canceled. No pitching changes. Let’s see how this gets graded post game….Comment -
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Both wagers were graded correctly after
the game. Looks like a glitch indeed.
The problem I see is that players balances will be higher than it’s supposed to be once the wagers are canceled. Then the player could wager with those funds only to have the funds reversed later leaving a potential for a negative balance.Comment -
Yes, they are stealing Here is one of their methods: They will "accidentally" grade a bet (usually a prop bet) incorrectly (winner graded as a loser). Normally, when a bet is graded wrong, the bet is just corrected for everybody But that's not the case at Heritage. If you call them to tell them they graded your winning bet as a loser, they will correct it-- but they only correct your wager, not ALL wagers that were graded as a loss. It only gets corrected if you call. I thought that their software would have to correct ALL wagers, but that's not the case. I bet a lot of props and had to call many times (usually the next day) about a win graded as a loss. It was a regular problem, but I never had a loser graded as a winner. (What a shock)
Check your wagers daily to see that they were graded correctly Do not assume that somebody else will call and Heritage will then correct everybody's wager. I posted earlier about a friend having bet the same prop and he told me he called them to correct it--but mine was still graded as a loss a day later. I had to also call to get my bet corrected.
Heritage is no longer the trusted book it once was.Comment -
Heritage offers a wide variety of props on all sports and sometimes either the team that grades wagers makes a mistake or the sources used to grade them make mistakes. Also, sometimes there are discrepancies between the sources as well; when Heritage comes across a mistake, the market will be re-graded FOR EVERY CUSTOMER just like any other brand does, but also Heritage commits to help the customers out every time this is possible, under no circumstance will Heritage take advantage of a customer like mentioned in this post, it is absolutely false, we have an ample amount of satisfied accounts that give prove that we always TRY OUR BEST TO do what is right for the customer. Contact us via chat or give us a call and we will help you out.Comment -
Are you sure about that Heritage Insider???
Are you saying poster I knowzip is a dirty liar?? Or mistaken ya think maybe?!
are SBR readers to believe previous posters who have noticed the same thing are stupid too?
Why don't you ask BigJoe above, one of your fans, who he believes here? (hint, it won't be you Heritage Insider)
Regular readers KNOW who is lying (or mistaken lol) here pal.
Heritage is NOT like "any other brand" anymore, unless you are talking about dodgy brands that act unfairly!!
Whilst ever you have "Gabe" making calls and dealing with customers in there, you will not be trusted to even think fairly let alone act fairly any more. Heritage is a pariah on the offshore industry. Bringing others down by association with you now.
Last edited by Optional; 05-26-25, 01:52 PM..Comment -
And we have an ample amount of unfairly treated customer reports in this thread alone to know without doubt that Heritage does not actually do what is right for anywhere near enough customers in real life.
Ask Djcollette above if they agree with your claim... or will you keep ignoring that one as you have been so far?
Time for marketing shill, but no time to address an actual unfairly treated customer it seems Heritage Insider.
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If you wanted to do right by the players Gabe would of been fired 5 years ago. It's sad to see a guy with a short man complex ruin a once great brand. Heritage Insider isn't the enemy here he's actually a honest guy. Others there aren't and when you let the monkeys run the zoo u get shit thrown at u. Offshore is a dying breed, it's sad but true they can't even compete with the Legal shops that deal 30 cent baseball Lines because of shit like this and thieves Like Jazz Sports. Get rid of Gabe but u wont cuz u can't. Maybe buy him some high heelsLast edited by 2Sweeet; 05-26-25, 10:41 PM.Comment -
Been close to 48 hours without a payout from these guys when they advertise within 24 hours.Comment -
Live bet 2nd set. Tried to cash out multiple times in 3rd set and take the profit but heritage now takes FOREVER to cash out live bets and non settled. Then Ofner instantly retired after getting broken. Bet just sitting in limbo but guessing it’s gonna be a voided deal. I can’t find heritages rules in this but I feel like this has happened in the past?
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Thanks for the reminder! I just had a player prop graded incorrectly and needed to contact them to correct it.
Honestly, these player prop grading errors don't happen a lot to me at Heritage. But, equally honestly, in the several years I've been with them I've never had a losing bet graded incorrectly. Never. If these grading errors were just due to random circumstances, you'd think the ratio would be closer to 50/50 as opposed to 0/100.Comment -
Heritage just limited me to $25 across the board and took away all my perks like contests, cashback, etc.Comment -
Now all my futures on the Men’s College World Series have been Voided after they had already been graded correctly. Cost me $400. Balance went from around 1385 to 975. Now they are telling me I still have to compete my $1000 rollover from my $1000 in deposits @ $25 limits across the board. Oh hell no
When I made this deposit I had full limits. Now you wanna change it after my deposit and after you have Voided all my wagers. Essentially I haven’t even wagered yet and you changed my limits to peanuts. I’m trying to make $$$ that’s why I bet. I don’t bet for $25 it’s pointless.Last edited by Chiefs83; Yesterday, 09:21 PM.Comment -
Maybe try PMing Heritage Insider and seeing if he can help look into whats going on there?
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Worst of all I’m hedging the whole time on other sites for what. My future hits and I don’t even get paid
All my wagers except 2 were made on June 15th and 16th so I don’t know how they are allowed to Void LSU (+225)
I had made 2 wagers on June 19th for $50 & $62 that I might agree with that were stale. The other $900 in wagers I don’t agree with.Last edited by Chiefs83; Yesterday, 03:10 PM.Comment
