All Heritage, Wagerweb and Bet105 Issues

[Optional]

I think u may want to take BET 105 off the header Opti? I heard they have no association at all with Heritage.

[2Sweeet]

I think u may want to take BET 105 off the header Opti? I heard they have no association at all with Heritage.

[capitalist pig]

I’ve still got the 8 th deposit thing, but they took away my monthly cash back on wagers after paying Junes cash back, I had a good run in June and cashed out completely which they did pay in a few hours, did anyone else have the cash back thing taken away?

I live chatted cs this week to see if I was eligible for the football bonus, put me on hold and came back and told me I’m not eligible for anything anymore, no bonuses, no cash back, no btc insurance, no scratch offs, no nothing, so I asked why ,the answer was I have “notes” on my account, lol wtf does that even mean, the cs agent couldn’t answer that. I’ve been with them since they took us from Bet Jamaica however long ago that was. So I asked whether I could still play there and they said yes, obviously I’m not going to. Although I’m not a huge fan of Hard Rock Bet in Florida it looks like that’s my only choice, I don’t trust anything offshore anymore

[William Edwards]

I was going to ask something similar as the above post.

I haven't made a deposit to Heritage in 2 or 3 years. But that promo is enticing...100% bonus up to $500. Then if you lose the $500 deposit (not the bonus) they give you the $500 back. Seems too good to be true.

You are right. It is certainly an enticing promo. But does it do you any good if you can't get your money out? I wish you well if you decide to take the plunge, but I'm afraid it won't end well.

[ThaWoj]

I was going to ask something similar as the above post.

I haven't made a deposit to Heritage in 2 or 3 years. But that promo is enticing...100% bonus up to $500. Then if you lose the $500 deposit (not the bonus) they give you the $500 back. Seems too good to be true.

[Wild-Oscar]

Long time user of Heritage but I soured on them quite awhile ago because of a few issues I've had with them (mostly taking away perks). I've not deposited with them in long time simply because I have better outs and don't need them. That said, credit where credit is due, they paid me all that I was owed and it wasn't chump change. Also their live streaming of games is great and the reason I still visit the website daily. Which brings me to the real reason I am posting in this thread - this promo was posted on their website today https://www.heritagesports.eu/en/red...shback-program. What does everyone think? Is this a desperate attempt to attract funds so they can stay afloat? Or aggressive marketing to attract new customers and keep old ones? Not sure how to interpret it myself. Opinions please. The only reason I would be redepositing with them is because I really like their get out of your bet at halftime for football.

[Optional]

Been a long time member mostly just reading some of the topics and taking in info as needed. But I will chime in as it seems most are starting to have doubts with Heritage. I have been with them for probably close to 17 years as it was invite only for a while back then. I have lost a lot and have also gone on streaks of some decent hits. I will say I have never had an issue with being paid. I do agree that management has changed and gone through transitions but I could care less about customer service and how I feel I’m being treated as long as I’m paid. Customer service definitely used to be more friendly but again you have to ask yourself is it worth getting hung up on as long as you are being paid. Transparency and a solid run of consistent payouts when requested has kept me as a customer regardless of the changes over the years! Until they come up short on a payout I have nothing negative to discuss and just wanted to reassure those out there. I’m not downplaying any of the recent negative comments as we all have our own story but I am strictly speaking on my part.

Thanks for chiming in, and welcome to the forum, 15 years after registering.

What motivated you to suddenly make a post just to talk up this book who is now proven to act disgracefully and scammy to too many people?

Have you been paid or coerced to come in here and spit in the faces of those above you trying to pressure Heritage into addressing their problems?

Heritage does not treat customers fairly any longer. Pointless shill posts about them designed to undermine players with valid complaints are not welcome on SBR any longer. Take your "I don't care about customer service" and if others get ignored with valid concerns line to one of the forums they sponsor and censor dissent. This thread is one of the only places these mistreated customers can air their valid grievances without shills like you coming at them instead of the book.

[hardlymiss]

Been a long time member mostly just reading some of the topics and taking in info as needed. But I will chime in as it seems most are starting to have doubts with Heritage. I have been with them for probably close to 17 years as it was invite only for a while back then. I have lost a lot and have also gone on streaks of some decent hits. I will say I have never had an issue with being paid. I do agree that management has changed and gone through transitions but I could care less about customer service and how I feel I’m being treated as long as I’m paid. Customer service definitely used to be more friendly but again you have to ask yourself is it worth getting hung up on as long as you are being paid. Transparency and a solid run of consistent payouts when requested has kept me as a customer regardless of the changes over the years! Until they come up short on a payout I have nothing negative to discuss and just wanted to reassure those out there. I’m not downplaying any of the recent negative comments as we all have our own story but I am strictly speaking on my part.

[William Edwards]

You can try PMing poster Heritage Insider and checking if he will help you.

Rthomas, I'm sorry to hear about your issue. SBR is always very helpful when it comes to issues like this. Unfortunately, I don't think Heritage Insider is going to be much help, as another poster and I both were advised to PM him/her. Neither one of us has received any sort of correspondence.

I'll stick with my theory that the book is having severe financial problems, and is now looking to avoid paying at any cost. It's a shame, because they were a very solid book for a long time.

[Optional]

HERITAGE SPORTS JUST STOLE MY MONEY & SHUT DOWN MY ACCOUNT!




I was referred a year ago and have never processed a withdrawal or even tried to!




out of nowhere the other day I tried to login and my account was suspended. I called and they asked for drivers license and utility bill. No problem. I sent it in right away. I followed up on it each day for 3 days.




tonight I was told the documents do not match! I asked what didn’t match as everything clearly does. I sent my drivers license with address I’ve been at for 15+ years along with a statement from our insurance company AllState dated July 2025 that has my same legal name and address on it!




Literally everything was legit. I’m a high school softball coach. I’m married with kids.




I asked what didn’t match and they said they couldn’t tell me and shut down my account and stole my money. Funny thing is it was about $100. ONE HUNDRED DOLLARS AND THEY PULL THIS SHIT. I’ve never even attempted a withdrawal either and submitted legit documents!




I just tried to email customerservice@heritagesports.eu from 3 different emails and the email came back everytime

undeliverable! Is this place going out of business or what’s going on?!




I AM FURIOUS AND A MAN OF PRINCIPAL! I WILL MAKE IT MY LIFE

MISSION TO INFORM EVERYONE TO STAY AWAY FROM HERITAGE SPORTS! Most people on here have stupid complaints and are at fault themselves. This isn’t a case like that. Everything is legit! How can they shut down account and steal money and LIE & say it doesn’t match up!!! This is wild! Can anyone help me? DO NOT USE HERITAGE SPORTS OFFSHORE EVER! Love some help in getting this resolved. This is complete BS!!!

You can try PMing poster Heritage Insider and checking if he will help you.

[Rthomas77]

HERITAGE SPORTS JUST STOLE MY MONEY & SHUT DOWN MY ACCOUNT!




I was referred a year ago and have never processed a withdrawal or even tried to!




out of nowhere the other day I tried to login and my account was suspended. I called and they asked for drivers license and utility bill. No problem. I sent it in right away. I followed up on it each day for 3 days.




tonight I was told the documents do not match! I asked what didn’t match as everything clearly does. I sent my drivers license with address I’ve been at for 15+ years along with a statement from our insurance company AllState dated July 2025 that has my same legal name and address on it!




Literally everything was legit. I’m a high school softball coach. I’m married with kids.




I asked what didn’t match and they said they couldn’t tell me and shut down my account and stole my money. Funny thing is it was about $100. ONE HUNDRED DOLLARS AND THEY PULL THIS SHIT. I’ve never even attempted a withdrawal either and submitted legit documents!




I just tried to email customerservice@heritagesports.eu from 3 different emails and the email came back everytime

undeliverable! Is this place going out of business or what’s going on?!




I AM FURIOUS AND A MAN OF PRINCIPAL! I WILL MAKE IT MY LIFE

MISSION TO INFORM EVERYONE TO STAY AWAY FROM HERITAGE SPORTS! Most people on here have stupid complaints and are at fault themselves. This isn’t a case like that. Everything is legit! How can they shut down account and steal money and LIE & say it doesn’t match up!!! This is wild! Can anyone help me? DO NOT USE HERITAGE SPORTS OFFSHORE EVER! Love some help in getting this resolved. This is complete BS!!!

[KTrap318]

I have reached out to him (Heritage Insider) and no response for two weeks now.

[William Edwards]

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

Thanks very much for your post and for your tip. I will give that a try.

[Optional]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

I do not know any reason a bookmaker has to force you to take payouts back to a debit card account.

I know this is done with cred cards, so they can avoid the possibility of a chargback after payment.

Six weeks to help you out with a TX they now know will not be completed is a rude slap in the face.

"Management Decision, that we don't care", again from them.

You can try PMing poster Heritage Insider and check if he cares a bit more than Heritage "management" about looking after you...

[William Edwards]

I have been a long time customer of Heritage Sportsbook(>10 years). Generally speaking, I have had no issues, and their customer service usually resolves any issues to my satisfaction. Most importantly, I have NEVER had an issue getting paid. That is, until today. I made a withdrawal request this morning for $150. When I logged back in a bit later, I noticed that the money had been returned to my account. I immediately contacted customer service to find out what the issue was. I was informed that my withdrawal was cancelled because of a new policy they were implementing. They indicated that they would be refunding credit card/debit card purchases before processing payouts to Bitcoin/alt coins. As I was chatting, I saw $350 come out of my account. The decision to unilaterally process a withdrawal that I had not approved was bothersome enough, but it also did not give me the opportunity to inform them that the debit card I had been using was recently hacked and had to be replaced. When I informed them that my existing card was not valid and that the transactions would need to be cancelled, they told me that "this was management's decision, and it could not be undone". Furthermore, they said the refund process could take up to 6 weeks, and that they would only review my situation after that time period. I am furious beyond belief, and I will never send another dime to them. IMO, this is an indicator that they are not doing well financially. Maybe I'm wrong? Overreacting? Thoughts?

[KTrap318]

Yes. Thanks. I won a bunch of money and than they decide to start voiding winning bets and grading losing bets. I should have won about $4K. I gave Heritage Insider my account number on this forum and private messaged him and he has not even responded as of yet. Heritage is not a good book and should be on the “No Play” alerts.

[2Sweeet]

There is 0 reason if true this guy had losers graded losses and winners voided. We need the whole story. WTF has happened to Heritage? Gabe is an asshole but this is getting crazy.

[2Sweeet]

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

LOL that BMR is a Governing Body over Offshore Accts? Do u no who BobbyFK is? I think Heritage Insider if still here will help you. Be thankful u got moved to Bet105 although way less options they pay you if you win.

[Optional]

Can you help? I dont understand. Where is the help?

SBR can not mediate for non US/CA licensed bookmakers.

The best help we can be is helping you get your message heard in this forum. If the book or poster Heritage Insider chooses to ignore you there is not much I can actively do for you apart from what we are here. Talking about it.

And voiding winning bets whilst grading losing bets definitely should be talked about and not left to be forgotten.

[KTrap318]

Can you help? I dont understand. Where is the help?

[Optional]

the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834

Terrible.

[KTrap318]

Where is Heritage Insider? I dm him and no reply here. What is the deal? I thought he is supposed to help. Heritage Insider - can you help please?

[cheers]

Here's a good one, been an interesting week for me. I blew up my Heritage acccount AGAIN this week, I'm going to donate a dime or two to them yearly, its a fact, but in all funs for me, NO BIGGIE. But I noticed I was having trouble logging in, so I contacted customer support, and I am permenantly BANNED, ha! Now I know these are stupid people running this outfit. Plus in between busting the account and the ban, they called asking for money, offering a bonus. I had previously sworn them off, after they stole a few hundred and claimed I charged it back, but they always go back, ha. I have multiple outs of course, so I don't care.

OK worshipping Heritage users, post the attacks that I am a SCAMMER and that is why they banned me.

Hello,
Your account is to remain permanently closed with Heritage Sports.
Have a good day!
We hope this response has sufficiently answered your questions. If not,please do not send another email. Instead, reply to this email orlogin to your account for a complete archive of all your supportrequests and responses.

Of course, I can't log in to my account anymore.

They permanently closed my account, also. I am by no means professional and am likely down lifetime at Heritage so am surprised they would go this route. No explanation offered. I had 5 figures in my account! They said they would pay it out once every Monday but this will take weeks. I am lucky though, they easily could have stolen the funds and left me with no recourse. Can't login to the site anymore. I am in the US, no shady shit, no multiple accounts. Overall, just sad I lost an out I had been using for years, for no apparent reason.

[faris]

1st-$25,000 free play
2nd-$2,000
3rd-$1,000
4th-10th-$500
11th-25th-$100

If we are to believe that 4th thru 10th are splitting $500 7 ways... are 11th thru 25th splitting $100 15 ways? or are 11th thru 25th each getting $100 (which would be more than the 4th place winners received?)

Anybody who has an IQ above room temp knows that the prize money for 4th thru 10th should be $500 EACH. Remember, there is apparently new management at Heritage, and this contest prize money was posted last summer. Now it's being "redefined"?
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If Heritage is now pretending that the total prize money for 4th thru 10th is $500, how many more warning signs are needed?

I get where you're coming from — the wording around the prize breakdown is definitely unclear, and I agree it raises questions. If 4th–10th are splitting $500 total, that’s around $71 each, which seems pretty low for top-10 finishers. And yeah, if 11th–25th are getting $100 each, that doesn’t make sense unless there's been a major miscommunication.

[Optional]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

I do not have any special way to contact him but he will get your message and see your posts here eventually.

[KTrap318]

Can you help get in touch with Heritage Insider for me? He has not responded to this post as well as the private message?

[KTrap318]

I sent Heritage Insider a private message but have not heard back.

[Optional]

How do I send him a private message?

At the top of this page you will see a link to "Messages" click it and select Send Message. Type "Heritage Insider" in to to field.

[KTrap318]

How do I send him a private message?

[Optional]

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

Have you sent him a private message through the forum?

[KTrap318]

Hello,

I was not paid my winning bets during college bowl season and am still waiting on a response. I made several bets on both teams to score in the 1st Quarter and the bets were all voided after several days and than I was moved to bet105 as they deemed me a “Sharp” bettor. Also, the winning bets were voided and the losing bets were kept as losers which is unfair. My account 131834 . I also sent an email to bookmakers review on 1-3-24 and who is supposed to be the governing body over offshore accounts. Can Heritage Insider do the right thing and pay me my winnings? Thx.

[Chiefs83]

Wagerweb treats me way better

[SpringHeelJack]

I got off wagerweb recently..that site design I didn't care for...IDK no real good bonuses either

[Chiefs83]

I don’t get anything all cashback, scratch cards, contests, even there Bitcoin boost promo been taken away from me

[ThaWoj]

I sill have cashback, the last 3 scratch cards have been free spins, I don't even bother with it anymore.

Yes I get the scratch card free spins also every time. Limited to $10 max winnings on each of the 2 slots. Sometimes I get less than a dollar. Last time I had a big win on one of them but because of the $10 rule that's all I got.