Anyone else get the Justbet VIP emails? I get these bonus codes, choose the 100% freeplay with the 10x roll but after the deposit when I claim it they change it to a 20x roll, typical bait and switch bs
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Another positive update, Bookmaker approved a 25k btc withdraw each day last week. Now need to wait a month for the last one, smooth sailing once the KYC whatever is lifted. I'll continue to check back here for more success stories hopefully!
P.S KYC=Keeping Your Cash is one of the funnier things I've seen!Comment -
Maybe someone has tried a complaint at OSGA ?
If yes this help to get his money back ?Comment -
My account was unblocked.
I won 10k from my 1430 USD.I made a withdrawal today - received it in 30 minutes.
I don't understand at all why my account was blocked for almost a year.
Thank you very much Optional and vampire assassin.I don't know who exactly helped.Comment -
Yesterday i got an answer after a week from the KYC department and they ask me to fill this form. Have anyone else recieve this form and if yes what was the following steps ?Attached FilesComment -
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This is a joke. It is hard enough to win, then when you do you have to put up with this. Betcris/Bookmaker is a shell of their previous self. They are to be avoided at all costs.Comment -
Just got limited on Bookmaker. Went to bet the 2nd half of Alabama St/Grambling and my max bet is $1…
Tried to rebet after my first $1 wager and it won’t allow me to bet anymore.Comment -
Good day!
No news. I wonder how they can check documents for almost 4(!!!) months???
Or are there just thousands of blocked accounts? And the silence is just annoying.Comment -
I don't know if this played a role in my case, but I filed a complaint with OSGA, they replied to me after 2 days that they received it and contacted the bookmaker and an hour after their email reply, the bookmaker replied that my account had been verified. Have you tried filed a complaint ?Comment -
Unfortunately you have been robbed....................this for Miss V......Comment -
Thanks for the report Rififi
Very helpful.
Appreciate that someone here is not just whining like a caught scammer and not submitting the form I have posted a link to and asked everyone to fill in 3 or 4 times.
You were given the link several times and even asked to PLEASE fill in that form even if some waster posters here wanted to insist it was useless. But I guess they are just other caught scammers like you who wanted to avoid being queried at all by an independent.
If your account has not been cleared already from your posts here, I can say pretty much with certainty that it never will be and you have been caught.
Now please go away. You have wasted enough of readers time with your misleading BS.
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Good day, Optional!!!
I just reread the thread. Yes, you gave a link. I didn't see it. I already filled out the form and sent it.
Do you think I didn't fill out the form because I'm a scammer??? Very interesting thought.
For example, they don't accuse me of anything. They just don't answer. However, like all other people))))
If you have information that I'm a scammer - write, I'll know what I'm accused of.Comment -
You've been trolling the thread and done nothing suggested but come back and try and bash the book... just like a caught scammer who knows they have no chance of being paid whatever you do.
Additionally, a bookmaker rep appears to be monitoring this thread and other posters accounts have been addressed whilst yours has not. Which is exactly how Bookmaker handle caught scammers. Not that I agree with that policy, but that's how they do it.
So yes, I think you have simply been caught trying to get around the site terms. And I can see you are not going to get any help here. And as you ignored all my posts "begging" people to help us all by submitting to OSGA... I think you are not genuine.
Sorry if you dont like that, or it's overly harsh, or just not right. But YOU made the choice to ignore me and act just like a scammer would. Check cashed pal. No refunds.Last edited by Optional; 03-19-25, 07:29 AM..Comment -
Hello !
I placed a bet on a tennis player to win a match. He won the first set, and during the second set, his opponent retired. The player I bet on advanced to the next round. In this case, should I receive a refund or win the bet according to the terms of bookmaker.eu?
The company settled the bet as void and refunded my money."
The following is a part of their rules.
"3. In the event of a match starting but not being completed, all bets will be void unless (after the start of the match) a player is disqualified, in which case the player/team progressing to the next round or being awarded the victory will be deemed the winner for settlement purposes. This applies to Match Winner betting only."
Thank you!Last edited by Rififi777; 05-12-25, 01:52 AM.Comment -
In February 2024, my account was locked, and JustBet requested several KYC documents from me, specifically:
1. A selfie holding a paper with the exact date written on it.
2. A video recording of me reading out the previous night’s NBA scores.
3. A recent utility bill.
I promptly complied and submitted all required documents. Shortly afterward, they informed me that I wouldn’t be allowed to withdraw my $49,700 balance via cryptocurrency and insisted on a bank transfer instead. I agreed without hesitation and immediately provided my bank account details.
After submitting my banking information, the situation worsened. Their last request—the utility bill—was sent to me on March 6th. After two months of silence and three follow-up emails from my side, they finally replied that my account was still under investigation and that they would inform me soon. Another month passed, I followed up once more, and received the same vague response. This was the last communication I received.
It has now been 11 months since their last reply. During this period, I’ve sent 13 emails directly to their KYC department at kyc@bookmaker.eu—the only email address they ever used to communicate with me—and received no response. Additionally, their live support team completely ignores my inquiries and refuses to even confirm KYC's team receipt of my emails.
I have a screenshot from a live chat conversation clearly confirming my account balance even after my account was locked.
Due to their continued refusal to respond, I’ve escalated this issue and reported JustBet to all relevant institutions and regulatory bodies. I’ve also contacted every available JustBet and Bookmaker.eu email address I could find but have received zero replies.
They have essentially taken $49,700 from me without explanation or communication, completely disregarding how significantly this affects my life. This is outright fraud—ignoring customers and unlawfully withholding funds.
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