Draftkings Dispute

**Optional** · 10-30-21, 05:05 AM

Originally posted by Crusherrr

I have a buddy who works for a news channel in CT. Might share this story with them so hundreds of thousands of viewers can watch it on the news.

An anti-gambling politician would probably be the most help. One of them would love to stick the knife in right now. And they will have media contacts to get the story out. And outlets will carry it coming from a known credible source.

But no need to blast with both barrels yet. Much better off to be patient as possible until it gets to the point there is zero excuses left for them before going that route. It will always be available but you'll just end up ignored by most media, and stonewalled by the book, if you go off half cocked or too early. "I've been trying to solve this via the proper channels for six weeks now..." plays a lot better than no one answered the phone or my emails in the last week. They can't come up with an excuse for the first one.

**Crusherrr** · 10-30-21, 11:06 AM

Originally posted by Optional

An anti-gambling politician would probably be the most help. One of them would love to stick the knife in right now. And they will have media contacts to get the story out. And outlets will carry it coming from a known credible source.

But no need to blast with both barrels yet. Much better off to be patient as possible until it gets to the point there is zero excuses left for them before going that route. It will always be available but you'll just end up ignored by most media, and stonewalled by the book, if you go off half cocked or too early. "I've been trying to solve this via the proper channels for six weeks now..." plays a lot better than no one answered the phone or my emails in the last week. They can't come up with an excuse for the first one.

Yeah, I know. Just nice to know the option is there, if need be.

I've received a response from the DCP saying my case/complaint is being reviewed. So I will see that out for the time being. Consumer protection is the one who handles this, not the gaming commission apparently.

**KVB** · 10-30-21, 04:34 PM

Originally posted by Crusherrr

Yeah, I know. Just nice to know the option is there, if need be.

I've received a response from the DCP saying my case/complaint is being reviewed. So I will see that out for the time being. Consumer protection is the one who handles this, not the gaming commission apparently.

Exactly, that's why I kept saying regulators.

In the end it's all about Consumer Protection but we're used the Commissions in Vegas and Jersey Gaming Control Commission, then there's enforcement, which falls under the Attorney Generals office.

That gaming division is in the DCP (Dept. of Consumer Protection) in the CT gov't, and that's actually where I was trying to contact as well.

Glad to see they are reviewing here.

**thomorino** · 10-31-21, 10:45 AM

Originally posted by Crusherrr

Yeah, I know. Just nice to know the option is there, if need be.

I've received a response from the DCP saying my case/complaint is being reviewed. So I will see that out for the time being. Consumer protection is the one who handles this, not the gaming commission apparently.

Its not a gaming issue, it's a contract issue. The issue has nothing to do with actual wagering rules.

**Crusherrr** · 10-31-21, 10:51 AM

Originally posted by thomorino

Its not a gaming issue, it's a contract issue. The issue has nothing to do with actual wagering rules.

Thanks, you've said this several times now. It shouldn't matter what it is, the gaming commission should still be able to speak to Foxwoods(Draftkings) about this to resolve it.

**thomorino** · 10-31-21, 11:03 AM

Originally posted by Crusherrr

Thanks, you've said this several times now. It shouldn't matter what it is, the gaming commission should still be able to speak to Foxwoods(Draftkings) about this to resolve it.

The gaming commission exists to regulate gaming issues, they likely don't have the resources to handle contract issues too, especially in a state like Connecticut.

**stil370** · 10-31-21, 11:51 AM

Originally posted by Crusherrr

So SBR handles disputes now for their "Top Rated Books"?

It's only been 4 days "legal" in Connecticut and Draftkings has already screwed me over.

They offered me $5,000 in credits as a VIP member if I wagered $21,000 in their Blackjack if I do it before Friday at 11:59PM (tonight). I'm VIP from my previous play in DFS and also from my betting while I was in NJ and PA which was semi-regularly as I travel there for poker from time to time.

After I opt in and start wagering, they change the promotion to $500 in credits.

Quite the bait and switch tactic. I've reached out to Draftkings with no response so far. I will be contacting the gaming commission board as well to recover the additional $4,500 owed to me if Draftkings doesn't do the right thing.

I have proof of the $5,000 offer on my account. I have screenshots. When I completed the offer I was given $500 in credits. Which is why they owe me an additional $4,500.

Im gonna take screenshots of everything nowadays. Its too bad its come to the point where we have to take precautions such as these to protect ourselves from these criminals

And on top of it all, such a waste of time.

**KVB** · 10-31-21, 11:56 AM

Originally posted by Crusherrr

Thanks, you've said this several times now. It shouldn't matter what it is, the gaming commission should still be able to speak to Foxwoods(Draftkings) about this to resolve it.

If you're at the Dept. of Consumer Protection, you are in the right place.

That's where the gaming division is centered.

Let us know when you hear back, hopefully next week.

**veriableodds** · 10-31-21, 02:29 PM

The industry of 'legal sports betting' is bs its just a legal channel for seize of players money, in my opinion. Its like that Walmart commercial where they help starving families by donation of food, helping communities by building a community facility, giving scholarship away, but the one thing they will not do is give raises so folks can live better and have a easier life ..that won't be happening.. Its all crap also read thread books limiting players

**Mugsy777** · 10-31-21, 02:37 PM

Originally posted by veriableodds

The industry of 'legal sports betting' is bs its just a legal channel for seize of players money, in my opinion. Its like that Walmart commercial where they help starving families by donation of food, helping communities by building a community facility, giving scholarship away, but the one thing they will not do is give raises so folks can live better and have a easier life ..that won't be happening.. Its all crap also read thread books limiting players

V , another Lib

**veriableodds** · 10-31-21, 03:50 PM

Originally posted by Mugsy777

V , another Lib

Seriously?? I kind of like to think along the lines of a vertical (all angles) capital venture investor .. Instead of lending a hand, or being positive, or coming in with some constructive criticism you bring this political slur?? why?? Why would the topic be political, somehow dont get it??

**Crusherrr** · 10-31-21, 05:02 PM

Originally posted by stil370

Im gonna take screenshots of everything nowadays. Its too bad its come to the point where we have to take precautions such as these to protect ourselves from these criminals

And on top of it all, such a waste of time.

Even screenshots and them admitting the screenshot is correct isn't enough in this instance. The terms that aren't shown to players anywhere said $500 apparently.

**Mugsy777** · 10-31-21, 09:05 PM

Originally posted by veriableodds

Seriously?? I kind of like to think along the lines of a vertical (all angles) capital venture investor .. Instead of lending a hand, or being positive, or coming in with some constructive criticism you bring this political slur?? why?? Why would the topic be political, somehow dont get it??

because you said this young man.. help starving families by donation of food, helping communities by building a community facility, giving scholarship away, but the one thing they will not do is give raises so folks can live better and have a easier life ............... that is classic Liberalism , good luck though and God Bless

**veriableodds** · 10-31-21, 09:32 PM

Originally posted by Mugsy777

because you said this young man.. help starving families by donation of food, helping communities by building a community facility, giving scholarship away, but the one thing they will not do is give raises so folks can live better and have a easier life ............... that is classic Liberalism , good luck though and God Bless

Up checking futures so decided to check in. I see lets word it like this. Company is giving away million in promotions, all these new USA based books because as we already know how that works. (preying on new by giving free$ upfront, customers that are going to give it all back how many X's over) But they do not want to pay a few individual person why?? Most likely because they are a winner, that probably doesn't fit in their profit model??

**thomorino** · 10-31-21, 09:48 PM

One interesting note is that draftkings is really starting to tighten up their promotions, likely because they are seeing some losses from football season so far.

A couple examples, they used to give you 10 dollars for playing 50 dollars of tables games every Tuesday, that promotion was cut in half to five.

Draftkings also used to give players 5 free dollars for playing 10 dollars of blackjack and roulette over the weekend, now those promotions have been changed to playing 25 dollars for a five dollar free bet.

So at the same time this disput has come up the company is drastically cutting most of their weekly promotions , suggesting that some losses have forced them to tighten up a little bit.

**thomorino** · 10-31-21, 09:49 PM

Originally posted by veriableodds

Up checking futures so decided to check in. I see lets word it like this. Company is giving away million in promotions, all these new USA based books because as we already know how that works. (preying on new by giving free$ upfront, customers that are going to give it all back how many X's over) But they do not want to pay a few individual person why?? Most likely because they are a winner, that probably doesn't fit in their profit model??

People are responsible for their own actions, books and players both want to make money, it's not hard for responsible and smart players to make money with these promotions.

**veriableodds** · 10-31-21, 09:54 PM

Originally posted by thomorino

People are responsible for their own actions, books and players both want to make money, it's not hard for responsible and smart players to make money with these promotions.

I see on those stupid roku commercial break specific when watching the pluto app. Bet $1 if your team scores(nfl, mlb, ncaaf apparently) 1 point you get $200 instantly. See this like 25x a day

**thomorino** · 10-31-21, 09:54 PM

Draftkings has limited or eliminated almost every promotion they offer over the last 2 weeks when this dispute came up. It looks like they are losing some money and tightening up.

**veriableodds** · 10-31-21, 10:03 PM

Originally posted by thomorino

Draftkings has limited or eliminated almost every promotion they offer over the last 2 weeks when this dispute came up. It looks like they are losing some money and tightening up.

Tend to disagree with you on this one as a promo is only activated if the code works(if code was not active then dk forgot to turn it off, doubt that happens) Then after code is accepted comes the offer agreement which obviously would have validation dates on it

**thomorino** · 10-31-21, 10:41 PM

Originally posted by veriableodds

Tend to disagree with you on this one as a promo is only activated if the code works(if code was not active then dk forgot to turn it off, doubt that happens) Then after code is accepted comes the offer agreement which obviously would have validation dates on it

You don't understand what I am saying. Draftkings runs daily promotions for their sportsbook and casino. They had been running these promotions for over a year u til 2 weeks ago these promotions were significantly limited and on many cases completely eliminated.

I'm talking about way draftkings has recently and significantly limited their promotions over the last 2 weeks.

**Crusherrr** · 11-01-21, 11:08 AM

Resolved!!!

YOU HAVE RECEIVED AN ACCOUNT CREDIT.
Hi (name removed) we have just credited your account with a total of $4,500 Cash. Click below to review the transaction!

VIEW ACCOUNT
If you have any questions, please feel free to email support@draftkings.com.

**KS1986** · 11-01-21, 11:24 AM

**crystlpointballr** · 11-01-21, 01:00 PM

Very Nice. Good to hear!

**Crusherrr** · 11-01-21, 01:08 PM

It's actually super neat. I just logged into the portal and it says "Closed". "Communication has occurred with Draftkings" and then I got the email from Draftkings saying the money was put into my account.

It was put in as cash, too. Not even free credits. Free credits are cash, just need to be wagered. But now I don't even have to wager.

I will say, all my VIP offers appear to be gone again. Whether that remains, or not, we shall see.

**pokerdevil** · 11-01-21, 01:40 PM

That is awesome! You were persistent and polite. That's how to get results, whether with a sportsbook or any business

**KVB** · 11-01-21, 01:49 PM

Excellent news Crusherrr.

Excellent news.

**Dr. Fager** · 11-01-21, 02:21 PM

It was the only acceptable way for Draft Kings to resolve this issue. Glad they settled it in your favor.

**Crusherrr** · 11-01-21, 03:17 PM

Originally posted by Dr. Fager

It was the only acceptable way for Draft Kings to resolve this issue. Glad they settled it in your favor.

Agreed. Now if only they were able to do the right thing on their own....
They had the option and wanted to screw me. Still doesn't sit well with me

**KVB** · 11-01-21, 03:19 PM

If this were offshore they would have chalked that banner up to a typo and that would be it.

DK going to dot their I's and cross their T's now.

This is a win for US bettors.

**d2bets** · 11-01-21, 04:02 PM

Originally posted by thomorino

One interesting note is that draftkings is really starting to tighten up their promotions, likely because they are seeing some losses from football season so far.

A couple examples, they used to give you 10 dollars for playing 50 dollars of tables games every Tuesday, that promotion was cut in half to five.

Draftkings also used to give players 5 free dollars for playing 10 dollars of blackjack and roulette over the weekend, now those promotions have been changed to playing 25 dollars for a five dollar free bet.

So at the same time this disput has come up the company is drastically cutting most of their weekly promotions , suggesting that some losses have forced them to tighten up a little bit.

I agree they're tightening promos. They have monthly rewards based on betting level. I get Black Rewards each month. Usually it's a little different each day and totals about ~ $500 for the month. But today I see November's is exactly $10/day, rather than higher varying amounts.

Also haven't seen the "hammer the over" and similar freebie giveaways lately. Much of the rewards now are small and credited back in the form of a free bet.

**DontTailMe** · 11-01-21, 04:26 PM

Originally posted by Crusherrr

It's actually super neat. I just logged into the portal and it says "Closed". "Communication has occurred with Draftkings" and then I got the email from Draftkings saying the money was put into my account.

It was put in as cash, too. Not even free credits. Free credits are cash, just need to be wagered. But now I don't even have to wager.

I will say, all my VIP offers appear to be gone again. Whether that remains, or not, we shall see.

This is great news. Do you know if this was due to your own persistence? I assume neither SBR nor the gaming commission had a chance to handle your case yet, correct?

**KVB** · 11-01-21, 04:29 PM

Originally posted by DontTailMe

This is great news. Do you know if this was due to your own persistence? I assume neither SBR nor the gaming commission had a chance to handle your case yet, correct?

He did get a response from DCP that it was being reviewed.

Maybe they made a call. This should have been a slam dunk in house, but I guess they didn't want to set a precedent with their own errors.

The State might have had a much different idea about precedent here.

Like I said, DK going to dot their i's and cross their t's.

**BigJay** · 11-01-21, 04:35 PM

Excellent news. Congrats.

Still don’t understand why they just didn’t do the right thing at the beginning instead of waiting until a 12-page complaint On SBR went on for many days.

Maybe they’re so big they just don’t give a shat about our little complaint forms

**KVB** · 11-01-21, 04:40 PM

Originally posted by BigJay

Excellent news. Congrats.

Still don’t understand why they just didn’t do the right thing at the beginning instead of waiting until a 12-page complaint On SBR went on for many days.

Maybe they’re so big they just don’t give a shat about our little complaint forms

They're not reading SBR, lol.

The customer is never right as well.

Until the reuglator says so. But that's a positive for US books for sure.

Opti I would be surprised if there was ever an expectation for a third party to mediate claims like this for regulated US books.

Consumer protection, something I specifically talked about years ago here when it comes to US books, will take precedent for sure.

**KVB** · 11-01-21, 04:42 PM

They have nothing to gain by telling people they made a mistake and the bettor benefited.

That just encourages shot takers. The answer for them is not to make mistakes.

Because guys like Crusherrr aren't fukking around.

Here's to you Crusherrr!