Draftkings Dispute

[thomorino]

They had a separate $21k wagered for $500 offer as well. I didn't opt in to that one. So if I didnt opt in to that promo, why did I receive $500? I showed them that screenshot as well. If I didn't opt in to the $21k wagered for $500, why did I get $500?

It's just insane to me they acknowledge the banner I opted in to, they acknowledge that it was shown in my account, but the "terms" read $500, and not $5000. I'm at the mercy of the gaming commission who hasn't seemed to give a shit thus far.

The gaming commission probably gets at least a hundred complaints a day with all the books in New Jersey, the time delay means nothing. They may still be virtual with covid given what a dumb shit Murphy is too.

[Crusherrr]

The gaming commission probably gets at least a hundred complaints a day with all the books in New Jersey, the time delay means nothing. They may still be virtual with covid given what a dumb shit Murphy is too.

I'm in Connecticut. Only been live here for a week and only Draftkings, Fanduel and Sugarhouse/CTLottery.

[JoeCool20]

Hey Joe, this is **** with DraftKings VIP team.Your recent play has potential to be consistent with our VIP program and because of that, I'd like to understand and introduce a few things so that I can improve your experience with us.1. Are you being treated like a VIP at other sites you play on?2. It's my job to expedite VIP treatment for players, so I would love to hear about your play style on DraftKings or other sites.Looking forward to hearing from you.*At DraftKings, we pride ourselves on being a fair, regulated, and safe place to play.

Joe, - Just wanted to make sure you got my last message! Looking forward to getting in touch.

I'm not going to play with yall anymore until you resolve this dispute with a friend of mine that you have as a VIP client from CONN.
He says you offered him a $5000 bonus if he played $21000 worth of blackjack in a certain time period and then when he completed his end of the offer, you changed the bonus to only $500!
He says he has screenshots of the $5000 offer and you still won't honor it.
I'm going to gamble on the WYNNBET app until I see that he got his $5000.

Here is a link to his complaint. This is NOT the way you treat VIP'S!
Let me know what you think you can do about this.

https://www.sportsbookreview.com/forum/sportsbooks-industry/3678773-draftkings-dispute.html

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[thomorino]

Hey Joe, this is **** with DraftKings VIP team.Your recent play has potential to be consistent with our VIP program and because of that, I'd like to understand and introduce a few things so that I can improve your experience with us.1. Are you being treated like a VIP at other sites you play on?2. It's my job to expedite VIP treatment for players, so I would love to hear about your play style on DraftKings or other sites.Looking forward to hearing from you.*At DraftKings, we pride ourselves on being a fair, regulated, and safe place to play.

Joe, - Just wanted to make sure you got my last message! Looking forward to getting in touch.

I'm not going to play with yall anymore until you resolve this dispute with a friend of mine that you have as a VIP client from CONN.
He says you offered him a $5000 bonus if he played $21000 worth of blackjack in a certain time period and then when he completed his end of the offer, you changed the bonus to only $500!
He says he has screenshots of the $5000 offer and you still won't honor it.
I'm going to gamble on the WYNNBET app until I see that he got his $5000.

Here is a link to his complaint. This is NOT the way you treat VIP'S!
Let me know what you think you can do about this.

https://www.sportsbookreview.com/forum/sportsbooks-industry/3678773-draftkings-dispute.html

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[COLOR=var(--link-preview-content-color)]Sports Betting & Sportsbook Forum by SBR[/COLOR]
[COLOR=var(--link-preview-content-color)]www.sportsbookreview.com[/COLOR]

Joe draftkings is a 40 billion dollar company, no 1 person is going to have leverage with them.

[JoeCool20]

Joe draftkings is a 40 billion dollar company, no 1 person is going to have leverage with them.

Well shit it is a guy from the VIP department that is personally texting me!

Just trying to do all I can do for a fellow player that I think has been wronged. Not many people on here have been particularly nice to me, even though nobody knows me, and I've never done anything but REPLY to people who start dumb shit with me! But I still don't dislike anybody, and I will always root for the player and not the book.

[Crusherrr]

Well shit it is a guy from the VIP department that is personally texting me!

Just trying to do all I can do for a fellow player that I think has been wronged. Not many people on here have been particularly nice to me, even though nobody knows me, and I've never done anything but REPLY to people who start dumb shit with me! But I still don't dislike anybody, and I will always root for the player and not the book.

Considering I've pretty much never been nice to you, even though you've driven me and others nuts at poker 1000x it was still very nice of you to share that with your VIP manager. At the end of the day, we should all have each others backs. It's us against the books after all.

I appreciate that Joe. Whether it does anything, or not. Who knows. My state gaming commission will rule ultimately. But your action certainly doesn't go un-noticed. Thank- you, Joe!

[JoeCool20]

Considering I've pretty much never been nice to you, even though you've driven me and others nuts at poker 1000x it was still very nice of you to share that with your VIP manager. At the end of the day, we should all have each others backs. It's us against the books after all.

I appreciate that Joe. Whether it does anything, or not. Who knows. My state gaming commission will rule ultimately. But your action certainly doesn't go un-noticed. Thank- you, Joe!

No problem Crush. I swear it was TWO or THREE freakin years ago, but I will never live down all that "LOL"-ing and "OMG"-ing that I used to do on poker chat when a 3 outer would donk somebody on the river!!
I had no idea people were so unconfident/defensive about their poker play that they could not admit they got lucky & laugh about it! I had no idea they "cared" so much about pizza poker that they would get ill at me for posting:
"OMG LOL you donked a 3 outer on the river!" But some of them did!
And no matter how many times I told them it was just pizza poker & I was just joking, they will never let it go!

[Crusherrr]

Draftkings does have to consider the fact they if they give crusher 5k in cr dots than they have to do this for all other players on his same position. There may be a number of other players in the same position - hard to know.

Maybe so. But I bet I'm the only one with the screenshots of each and every promotion on my account with date/time stamps. Showing what I opted in to, showing that it's MY account, all of it.

[JoeCool20]

Maybe so. But I bet I'm the only one with the screenshots of each and every promotion on my account with date/time stamps. Showing what I opted in to, showing that it's MY account, all of it.

I do to! I bet NOT MANY others who got the offer were savvy enough to screenshot it!



EDIT: How the hell can they reply with "We see we offered it, but we ain't honoring it!" LOL Say what?

[thomorino]

Draftkings usually responds to submitt d requests right away but it's very hard to talk to people using live chat so it's hard to know how they make decisions on issues like this.

[JoeCool20]

I think I could post all night while the Braves are winning! LOL

[Frank]

If the commission doesn't help you, try contacting someone in the media that has already done a piece on them like David Perdum or Darren Rovell.

They may be interested.

This will get the word out on their shady behavior.

Here are articles they have already written:

https://www.espn.com/chalk/story/_/id/25788307/civil-complaint-filed-draftkings-sports-betting-national-championship

https://bleacherreport.com/articles/2576928-draftkings-fanduel-facing-lawsuit-for-fraud-negligence-false-advertising

You can also contact the BBB, maybe this will get to someone higher up, as they seem to reply to every complaint on there.

Call the local news stations, they may want to do a story.

Or just start blowing up twitter or reddit and every forum with your situation and how poorly you were treated.

Get the word out, don't let them off the hook.

[DontTailMe]

I'm not arguing against crusher, In simply saying that there needs to be reliance and consideration for the offer to be enforceable. He needs to show he reasonably relied on the offer to his detriment - he has a decent case because he did have 2k in losses which he didn't state in the op.

There was consideration in my book. He put his funds at risk, just as was prescribed. What happened with that risk is irrelevant. It's the risk which the book asked for, knowing that they win that deal X times out of 10.

If he had to lose to get his bonus, then that means that essentially zero promotional offers are legit. That's ridiculous.

Again, I'm not talking about what the law IS around gambling in the state of CT. I'd have to consult a lawyer for that. I'm just saying what it should be, logically.

[DontTailMe]

I'd gladly read the terms if they were presented to me. No terms visible anywhere. So who knows what they really said. The promotion is gone and over.

If there really was another $500 offer which you didn't take, then who's to say that they're telling the truth? Maybe they made a mistake on their end and are looking at the $500 offer instead of the one which you accepted.

I hope you get your money.

[Optional]

They had a separate $21k wagered for $500 offer as well. I didn't opt in to that one. So if I didnt opt in to that promo, why did I receive $500? I showed them that screenshot as well. If I didn't opt in to the $21k wagered for $500, why did I get $500?

It's just insane to me they acknowledge the banner I opted in to, they acknowledge that it was shown in my account, but the "terms" read $500, and not $5000. I'm at the mercy of the gaming commission who hasn't seemed to give a shit thus far.

I bet the commission tries to tell you the terms are all they can consider at first.

I'd guess you get paid, as you should based on the info here, but they will tell you the book isn't wrong.

In 5 years time, you'll just get a read the terms lecture.

[Crusherrr]

I bet the commission tries to tell you the terms are all they can consider at first.

I'd guess you get paid, as you should based on the info here, but they will tell you the book isn't wrong.

In 5 years time, you'll just get a read the terms lecture.

As it is, I lost over $5000 my first week betting with DraftKings. If they can't make a customer like me happy and honor their promotions. They certainly won't give a Fk about any small timers. Sad

[Crusherrr]

If there really was another $500 offer which you didn't take, then who's to say that they're telling the truth? Maybe they made a mistake on their end and are looking at the $500 offer instead of the one which you accepted.

I hope you get your money.

Which is the exact point I'm trying to make. I have the screenshot of that being a separate offer and it shows that I did not "Opt-In" to it. So if I didn't opt in to that promotion, why did I receive $500?

The kicker is they have agreed and acknowledged that my promotion shows $5000. The terms, however, say differently. This is only according to them. The promotion is gone, over, finished. So how can I even know they are telling the truth. Does it even matter? They should just honor their promotions.

[thomorino]

I don't see this as a gaming issues - I see this as a contract issue. A gaming issue would be how a game is graded, how a contest is run. This is more of a contract issue.

I believe Crusherr should win based on the following common law contract analysis.

He accepted a written offer and deposited money, played games, and relied on that offer to his detriment, lost 2k.

A written offer that was reasonably relied on, was accepted, and the consideration was the detrimental reliance on that offer that occurred when the player lost 2k in reliance on a written offer that he opted into.

The gaming commission may be willing to resolve this issue but this isn't really a gaming dispute, its a contract dispute - no different than when you spend 2 thousand at a store and expect a thousand dollar gift card. Common law - state law should control here. I don't see this as an issue for the gaming commission since it doesn't involve gaming.

[Optional]

As it is, I lost over $5000 my first week betting with DraftKings. If they can't make a customer like me happy and honor their promotions. They certainly won't give a Fk about any small timers. Sad

Should not matter how much business you do there.

If they genuinely made the offer and you accepted it in good faith they should honor it for anyone.

[bleedblue]

A little devils advocate here.

From a legal perspective, if the terms were written correctly and the banner had a typo (ie. $5000 instead of $500), I’m not sure gaming would side with you.

It is a bit of a bait and switch and we’ve all seen lawsuits win with weaker claims, so who knows.

From a moral perspective, they should just save face, pay, and be done with it.

[Crusherrr]

A little devils advocate here.

From a legal perspective, if the terms were written correctly and the banner had a typo (ie. $5000 instead of $500), I’m not sure gaming would side with you.

It is a bit of a bait and switch and we’ve all seen lawsuits win with weaker claims, so who knows.

From a moral perspective, they should just save face, pay, and be done with it.

Agree completely. Especially since I'm probably the only one who actually has the proof. I doubt anyone else has screenshots of the offers like me.

It's a real slap in the face though that they admit the banner reads as shown and they still wont honor it.

[KVB]

Agree completely. Especially since I'm probably the only one who actually has the proof. I doubt anyone else has screenshots of the offers like me.

It's a real slap in the face though that they admit the banner reads as shown and they still wont honor it.

So it was just the banner that said 5k?

Nothing else?

I bet the commission tries to tell you the terms are all they can consider at first.

I'd guess you get paid, as you should based on the info here, but they will tell you the book isn't wrong.

In 5 years time, you'll just get a read the terms lecture.

I tend to agree here. Book wil get a mild slap for watching their ads, but in the end the book should just compensate you somehow for the mixup.

Shit, they could make it public and use it for publicity, just chalk it up to advertising dollars.

Maybe they don't want to open a can of worms there.

Curious to see how this get's handled outside of the book itself.

Rooting for you Crusherrr, let's see how this gets made right.

[thomorino]

The banner may or may not have had a star with read terms and conditions below in small writing that may lead you to the $500 dollar offer. If the banner itself did not have any terms, conditions, or asterisks, then draftkings case doesn't look strong here.

[Crusherrr]

The banner may or may not have had a star with read terms and conditions below in small writing that may lead you to the $500 dollar offer. If the banner itself did not have any terms, conditions, or asterisks, then draftkings case doesn't look strong here.

I've answered this already. It had no star, no asterisk, whatever you want to call it. It didn't say "Read Terms and Conditions" or anything else. It simply stated "Play $21000 on Draftkings Blackjack games and get $5000 Free Credits". Then a box to click, "opt-In". In my picture it shows "Opted In" because I've already opted in. That's it.

[KVB]

I've answered this already. It had no star, no asterisk, whatever you want to call it. It didn't say "Read Terms and Conditions" or anything else. It simply stated "Play $21000 on Draftkings Blackjack games and get $5000 Free Credits". Then a box to click, "opt-In". In my picture it shows "Opted In" because I've already opted in. That's it.

If you keep reading morono's posts and keep trying to reply, you will be repeating yourself over and over.

Do yourself a favor, like many of us, just skip his posts. He has a strong history of just posting for attention, and thinks saying things wrong or trying to argue with posters will give him that attention.

He doesn't realize this is the Sportsbook and industry Forum, so he's just doing his normal pollution.

I am sorry you have to deal with this nonsense. Do what others do, just skip him. You will be better off.

[thomorino]

If you keep reading morono's posts and keep trying to reply, you will be repeating yourself over and over.

Do yourself a favor, like many of us, just skip his posts. He has a strong history of just posting for attention, and thinks saying things wrong or trying to argue with posters will give him that attention.

He doesn't realize this is the Sportsbook and industry Forum, so he's just doing his normal pollution.

I am sorry you have to deal with this nonsense. Do what others do, just skip him. You will be better off.

It's the mentally ill dumb shit kvb.

[Akajason18]

watch out he is just going to call you a dumb shit

If you keep reading morono's posts and keep trying to reply, you will be repeating yourself over and over.

Do yourself a favor, like many of us, just skip his posts. He has a strong history of just posting for attention, and thinks saying things wrong or trying to argue with posters will give him that attention.

He doesn't realize this is the Sportsbook and industry Forum, so he's just doing his normal pollution.

I am sorry you have to deal with this nonsense. Do what others do, just skip him. You will be better off.

[captrobey]

watch out he is just going to call you a dumb shit

I love it when he calls me a dumb shit. It means he is thinking about me and that i am Loved.

[Crusherrr]

Phone to gaming commission just rings endlessly. Nobody ever answers the phone. No response to email either and I copied like 3 people on it.

[thomorino]

If you keep reading morono's posts and keep trying to reply, you will be repeating yourself over and over.

Do yourself a favor, like many of us, just skip his posts. He has a strong history of just posting for attention, and thinks saying things wrong or trying to argue with posters will give him that attention.

He doesn't realize this is the Sportsbook and industry Forum, so he's just doing his normal pollution.

I am sorry you have to deal with this nonsense. Do what others do, just skip him. You will be better off.

This dumb shit spends all day talking about me then tells people to ignore me. Just stop, you are a mentally ill dumb shit.

[thomorino]

Phone to gaming commission just rings endlessly. Nobody ever answers the phone. No response to email either and I copied like 3 people on it.

They are likely not meeting full time because of covid protocols and many of their hearings are still likely virtual.

[Optional]

Phone to gaming commission just rings endlessly. Nobody ever answers the phone. No response to email either and I copied like 3 people on it.

I'd still like to have a go at helping if nothing happens for you.

If only to see what the official responses will be to SBR trying to mediate.


If they don't get back to you by Monday may be a good time to try?

[KVB]

I'd still like to have a go at helping if nothing happens for you.

If only to see what the official responses will be to SBR trying to mediate.


If they don't get back to you by Monday may be a good time to try?

Would be interesting to see if they even deal with a representative.

I honestly doubt they will but let us know happens here.



Crusherrr I also reached out to Connecticut but haven’t heard anything back from anybody I know. I was trying to see if there have been many disputes and if they’ve had to handle any.

[Crusherrr]

I'd still like to have a go at helping if nothing happens for you.

If only to see what the official responses will be to SBR trying to mediate.


If they don't get back to you by Monday may be a good time to try?

Absolutely. Will definitely PM you if I don't get any response. Much appreciated as always.

Would be interesting to see if they even deal with a representative.

I honestly doubt they will but let us know happens here.



Crusherrr I also reached out to Connecticut but haven’t heard anything back from anybody I know. I was trying to see if there have been many disputes and if they’ve had to handle any.

Yeah? Wtf,right? Nobody answers phone or e-mail. Consumer protection my ass.

[Crusherrr]

I have a buddy who works for a news channel in CT. Might share this story with them so hundreds of thousands of viewers can watch it on the news.