I was a customer there for many years. I took a break from wagering a few months ago then got a phone call from them saying i could send in some bitcoin before the weekend, make a few wagers, then withdraw bitcoin on Monday. I sent in the bitcoin and noticed the amount credit was slightly more than the amount I sent. I figured this was from fluctuation in the price of bitcoin. What I didn't know was they gave me a 10% bonus that I hadn't requested. I found this out a week later when I tried to withdraw after rolling my deposit over 3 times. I was told by JJ that I needed to roll it over 5 times because of the bonus. I asked them to take back the bonus I never requested and send me my balance. They refused to do so. On their Bones Rules page it says a bonus must be requested at the time of the deposit. I will never do business with Heritage again.
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Heritage solid as they come. you should of asked esp when they call to solicit a depsoit. I'd say this one is on you and your lucky its only 5XComment -
Heritage isn't the best book but they are solid. I'm surprised they didn't remove the bonus and pay you out. How much was the deposit you made?Comment -
What exactly is the warning?Comment -
Heritage once told me that I was eligible for a bonus, then 5 minutes later after depositing I requested the bonus and was told I wasn't eligible.
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I went through the same thing, it shows up in the history on one of the pages but I didn't go looking for it at the time. It wasn't a big deal for me as I do a lot of action through them but it is a little annoying that they do it on their own whenever they feel like it.Comment -
Noticed this before with them. I haven't found a rhyme or reason as to when/why they credit me the 10% bonus. Won't happen for 4-5 deposits in a row then suddenly it will for 1 or 2. Just random deposits that I do on my own, not talking to anyone.
Have always been able to withdraw no problem when I win, but perhaps I'm completing the invisible rollovers.Comment -
I've played at Heritage every since they merged with Bet Jamaica. Excellent book. Fast payouts, great customer service, and some of the best lines/betting options around. Never had a problem. Always do what they can to please the customer. I hope they will work with you on the bonus matter. They are good people.Comment -
It's in the settings. You have to uncheck "apply any bonus automatically"
I believe also if you deposit less than 200 (maybe 150) the bonus doesn't apply.Comment -
The deposit was $500. I would never have agreed to a 5X rollover for a $50 bonus. They should not have misled me when they called by saying I could pull my funds out after wagering for the weekend.Comment -
Pay attention guy and learn
Heritage top notchComment -
Again heritage should of paid cust outComment -
I emailed heritage a few months ago and they never replied so I deposited stateside. Customer service is important to me. Oh wellComment -
Wow, didn’t know that. I’ve been with them since the beginning with the invite. Great book with some minor problems which CS has always corrected.
At least for me, bonus is applicable for $100 or more. Not positive but I think it’s 4x r/o for me. Op may want to call them and ask to speak to a supervisor.Comment -
Disagree. I went several deposits without even noticing it. I'm not saying Heritage is a bad book. In the grand scheme of things, this is not a huge deal, and they're solid overall. But this is definitely a shady practice IMO. Something I wouldn't expect a book of their caliber to try to pull off.Comment -
Reg deposits sure but when the sales guys call from any book( I get many calls from A/B books all the time) the deposit bonus question has to be asked as that's what they do try to push bonus for deposits....right?
Edit: hahah as i was finishing I just saw BOL was calling with the 702 area code Vegas since I went broke yesterday and havent redeposited
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