I was a customer there for many years. I took a break from wagering a few months ago then got a phone call from them saying i could send in some bitcoin before the weekend, make a few wagers, then withdraw bitcoin on Monday. I sent in the bitcoin and noticed the amount credit was slightly more than the amount I sent. I figured this was from fluctuation in the price of bitcoin. What I didn't know was they gave me a 10% bonus that I hadn't requested. I found this out a week later when I tried to withdraw after rolling my deposit over 3 times. I was told by JJ that I needed to roll it over 5 times because of the bonus. I asked them to take back the bonus I never requested and send me my balance. They refused to do so. On their Bones Rules page it says a bonus must be requested at the time of the deposit. I will never do business with Heritage again.
Heritage Warning
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acmeinvestSBR Rookie
- 09-19-17
- 12
#1Heritage WarningTags: None -
littlekonaSBR Hall of Famer
- 11-19-15
- 5242
#2Heritage solid as they come. you should of asked esp when they call to solicit a depsoit. I'd say this one is on you and your lucky its only 5XComment -
ace7550SBR MVP
- 05-08-15
- 3729
#3Heritage isn't the best book but they are solid. I'm surprised they didn't remove the bonus and pay you out. How much was the deposit you made?Comment -
PD77SBR MVP
- 12-11-09
- 2380
#4What exactly is the warning?Comment -
dmmSBR MVP
- 04-03-20
- 1164
#5Heritage once told me that I was eligible for a bonus, then 5 minutes later after depositing I requested the bonus and was told I wasn't eligible.Comment -
5918mikeSBR MVP
- 04-16-14
- 1885
#6I went through the same thing, it shows up in the history on one of the pages but I didn't go looking for it at the time. It wasn't a big deal for me as I do a lot of action through them but it is a little annoying that they do it on their own whenever they feel like it.Comment -
dreamlandingSBR Sharp
- 02-22-11
- 316
#7Noticed this before with them. I haven't found a rhyme or reason as to when/why they credit me the 10% bonus. Won't happen for 4-5 deposits in a row then suddenly it will for 1 or 2. Just random deposits that I do on my own, not talking to anyone.
Have always been able to withdraw no problem when I win, but perhaps I'm completing the invisible rollovers.Comment -
RAIDER1223SBR Sharp
- 01-21-12
- 293
#8I've played at Heritage every since they merged with Bet Jamaica. Excellent book. Fast payouts, great customer service, and some of the best lines/betting options around. Never had a problem. Always do what they can to please the customer. I hope they will work with you on the bonus matter. They are good people.Comment -
ThaWojSBR Hall of Famer
- 03-09-10
- 6762
#9It's in the settings. You have to uncheck "apply any bonus automatically"
I believe also if you deposit less than 200 (maybe 150) the bonus doesn't apply.Comment -
acmeinvestSBR Rookie
- 09-19-17
- 12
#11The deposit was $500. I would never have agreed to a 5X rollover for a $50 bonus. They should not have misled me when they called by saying I could pull my funds out after wagering for the weekend.Comment -
jjgoldSBR Aristocracy
- 07-20-05
- 388179
#12Pay attention guy and learn
Heritage top notchComment -
ace7550SBR MVP
- 05-08-15
- 3729
#13That's it? Now I understand why you thought it was a fluctuation. I can't believe they don't remove the $50 and let you withdraw. Seems silly for such a trivial amount.Comment -
nyplayer33Restricted User
- 09-27-06
- 8303
#14Again heritage should of paid cust outComment -
Jerm3462SBR MVP
- 11-09-09
- 4454
#15I emailed heritage a few months ago and they never replied so I deposited stateside. Customer service is important to me. Oh wellComment -
pimikeBARRELED IN @ SBR!
- 03-23-08
- 37139
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HeadsterxSBR Posting Legend
- 12-03-16
- 23030
#17
At least for me, bonus is applicable for $100 or more. Not positive but I think it’s 4x r/o for me. Op may want to call them and ask to speak to a supervisor.Comment -
DontTailMeSBR MVP
- 03-24-19
- 2897
#19Disagree. I went several deposits without even noticing it. I'm not saying Heritage is a bad book. In the grand scheme of things, this is not a huge deal, and they're solid overall. But this is definitely a shady practice IMO. Something I wouldn't expect a book of their caliber to try to pull off.Comment -
littlekonaSBR Hall of Famer
- 11-19-15
- 5242
#20Disagree. I went several deposits without even noticing it. I'm not saying Heritage is a bad book. In the grand scheme of things, this is not a huge deal, and they're solid overall. But this is definitely a shady practice IMO. Something I wouldn't expect a book of their caliber to try to pull off.
Edit: hahah as i was finishing I just saw BOL was calling with the 702 area code Vegas since I went broke yesterday and havent redepositedComment
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