Youwager doesn't want to pay me my full winnings

[Quarius]

Last week I decided to just send in my id because it was showing on my account homepage for a while to do that, I did just to get it out of the way without them having to even ask me for it. Then they said to send in my id with a selfie of me holding it and utility bill, next I noticed they locked me out of my account. I sent them all this and today they asked me to call from the number to get my account back on and to do a payout because they said they didn't want me to bet anymore with them. I called them, get them to reopen my account only to see it has about $200 in it, when I had over $2000 in it, I even deposited $1000 originally. Now they are trying to say because I had an account at Betpop and took a bonus with that place I couldn't get a bonus with them so they deducted the amount down to $200. I did talk to Betpop before and they said I can have accounts at both places, I don't remember where or when but I do remember people on this forum saying they have accounts at both places.
I haven't even placed any bets in a while with them, a few last month and the ones before we went on lockdown earlier, then the guy was saying it wasn't me placing these bets, I was like yeah right your just trying to play games with me. I have bet on and off for years now, I have never experienced such stuff. This is the first time one of these books tried something like this.
What do I do?

[pologq]

what is their reason for lowering the amount? like did they just void bets? how did they get the $200 figure?

[pimike]

More details please..

You left a lot out for us to understand what’s going on?

[Quarius]

what is their reason for lowering the amount? like did they just void bets? how did they get the $200 figure?

They got that number because they said some of the freeplays won but then some wagers lost that my account now has about $200 left to withdraw. I started with a $1000 deposit, where they get $200 I don't understand but I want my full amount I did nothing wrong. Its like they started off making stuff up then when I showed them they were wrong then they tried to say something else.

[ace7550]

Did you file an SBR complaint?
I'm not a big fan of YW but this sounds pretty egregious even for them. Were you hedging your YW bets with your Betpop bets?

[pologq]

you need to ask them details on getting to $200. did they eliminate your bets using fp in YW? those were wins and now you only have your losses?

[Quarius]

Did you file an SBR complaint?
I'm not a big fan of YW but this sounds pretty egregious even for them. Were you hedging your YW bets with your Betpop bets?

I haven't bet with Betpop in like a year if I remember correctly. I put a complaint in earlier today after I made this thread. I was surprised that this was even going on because I was pretty happy when I played with Betpop, thats why I gave Youwager a shot.

[Quarius]

you need to ask them details on getting to $200. did they eliminate your bets using fp in YW? those were wins and now you only have your losses?

I think thats kinda what excuse they were trying to use against me, because I won with my free plays and then some of my bets lost they came up with this ridiculous amount. Don't quote me on exacts but this was at least 6 months ago when I did bet the freeplays and I think I played the freeplays first then made some wagers after.

[ace7550]

I'm interested to see what YW has to say. Having an account at Betpop is definitely not a good reason to stiff you.

[Quarius]

I just went to log back in my account with the 200 something left in it that they said I could withdraw, now my account is back closed. The manager I spoke with on the phone even said I could continue to bet with them without any bonuses and they still did this after I sent in everything they asked me for.

[pimike]

I just went to log back in my account with the 200 something left in it that they said I could withdraw, now my account is back closed. The manager I spoke with on the phone even said I could continue to bet with them without any bonuses and they still did this after I sent in everything they asked me for.

Take your 200 and deposit elsewhere.

YouWager I like but they are not the same.

[DontTailMe]

Well, he may deservet the other $1800+ back too. Let's not forget about that.

[pimike]

Well, he may deservet the other $1800+ back too. Let's not forget about that.

Actually I believe he does. It was sounding like they weren’t budging.

[Quarius]

Take your 200 and deposit elsewhere.

YouWager I like but they are not the same.

What $200? My account is closed after they reopened it with the $200 still in it, plus what do I do with only $200 when I had a lot more in it? I deposited $1000, I'm not entitled to at least that which I don't even think I would accept only that. They can't even say anything I did wrong to deserve having to go through this. When I was on the phone with them they even tried to use some excuse of me having more than one account with them to take the $2200 and leave me with only $200, then I said I only have 1 account with them, after that then they were like oh yeah your right but you have an account at Betpop so thats why we did this. I even said your own rep told me I could have accounts at both books, they stayed quite and still gave me a hard time.

[pimike]

What $200? My account is closed after they reopened it with the $200 still in it, plus what do I do with only $200 when I had a lot more in it? I deposited $1000, I'm not entitled to at least that which I don't even think I would accept only that. They can't even say anything I did wrong to deserve having to go through this. When I was on the phone with them they even tried to use some excuse of me having more than one account with them to take the $2200 and leave me with only $200, then I said I only have 1 account with them, after that then they were like oh yeah your right but you have an account at Betpop so thats why we did this. I even said your own rep told me I could have accounts at both books, they stayed quite and still gave me a hard time.

I’m positive SBR will help you. Just be patient.

[DontTailMe]

Actually I believe he does. It was sounding like they weren’t budging.

And that's why he's here looking for help. He should get his full balance unless his story is false.

[pologq]

at least give the $1000 back regardless even if they made some new rule about not playing at betpop now.

[stake1]

What was your balance at Betpop at the time? Were you betting at both books, during same period of time?

[pimike]

Keep us updated

[Quarius]

What was your balance at Betpop at the time? Were you betting at both books, during same period of time?

My balance was zero at Betpop and has been since last year.

[pologq]

when did you make the deposit at youwager? any overlapping with betpop deposit?

[Quarius]

when did you make the deposit at youwager? any overlapping with betpop deposit?

No my account was zero at Betpop and I made a deposit around Dec-Jan if I remember right. I also checked the website nothing about having both accounts. I also just tried to log onto my Betpop accoun locked also, even though they said I can still play at both LOL. I was just able to dig this up about someone in this forum saying they have accounts at both, its less than a year old.

https://www.sportsbookreview.com/forum/sportsbooks-industry/3572373-betpop-withdraw-policy.html

[NYproGambler]

back in the days, they were okay for players to have both accounts... not now i guess.

[DontTailMe]

when did you make the deposit at youwager? any overlapping with betpop deposit?

Based on the OP, it sounds like the concern is abusing bonuses by taking a bonus on each account. If their policy is that this isn't allowed, then I'm not sure whether there was overlap or not is relevant. All that's relevant is if it's true that he took bonuses at each.

However.... Where I'm stuck is that they seem to be punishing him NOW for something that he was sort of grandfathered into. Because I'm a very recent customer of the YouWager family, I know from experience how they handle duplicate accounts at YouWager / BetPop - they flat out aren't allowed. If you try to create a second account at the other book, the system will automatically reject you. If you try to bypass that automatic rejection by using a different email address for example, they almost immediately review and inactivate the second account.

OP tells us that his accounts are older, which makes sense. They must have been created back when having both accounts was allowed and that's how they bypassed this new security process - it wasn't necessary back then.

But none of this really even matters. I haven't thoroughly read their terms of service, but if it's true that there's no such restriction mentioned, AND YouWager granted him the bonus, then it's not right for them to punish him in this way. How is he even supposed to know he's doing anything wrong? By deciding after the fact that they don't want to give him the bonus and resulting winnings, they've effectively free rolled him and all of that action.

[ace7550]

Based on the OP, it sounds like the concern is abusing bonuses by taking a bonus on each account. If their policy is that this isn't allowed, then I'm not sure whether there was overlap or not is relevant. All that's relevant is if it's true that he took bonuses at each.

However.... Where I'm stuck is that they seem to be punishing him NOW for something that he was sort of grandfathered into. Because I'm a very recent customer of the YouWager family, I know from experience how they handle duplicate accounts at YouWager / BetPop - they flat out aren't allowed. If you try to create a second account at the other book, the system will automatically reject you. If you try to bypass that automatic rejection by using a different email address for example, they almost immediately review and inactivate the second account.

OP tells us that his accounts are older, which makes sense. They must have been created back when having both accounts was allowed and that's how they bypassed this new security process - it wasn't necessary back then.

But none of this really even matters. I haven't thoroughly read their terms of service, but if it's true that there's no such restriction mentioned, AND YouWager granted him the bonus, then it's not right for them to punish him in this way. How is he even supposed to know he's doing anything wrong? By deciding after the fact that they don't want to give him the bonus and resulting winnings, they've effectively free rolled him and all of that action.

OP claims he even checked to make sure he could have both accounts. If OP's story is accurate YW is way in the wrong here.
Looking forward to SBR's response.

[pologq]

youwager is way wrong. i was asking about the overlapping of deposits cause i figured maybe they were going to say he was bonus hunting when he is now not allowed to really have two separate accounts as it is.

[stake1]

So Youwager is saying that having an account at both books is not allowed? The answer would be to pay the 2,000 and close your account then

[Optional]

No my account was zero at Betpop and I made a deposit around Dec-Jan if I remember right. I also checked the website nothing about having both accounts. I also just tried to log onto my Betpop accoun locked also, even though they said I can still play at both LOL. I was just able to dig this up about someone in this forum saying they have accounts at both, its less than a year old.

https://www.sportsbookreview.com/for...aw-policy.html

So Youwager is saying that having an account at both books is not allowed? The answer would be to pay the 2,000 and close your account then

I'm not aware of them not allowing people to hold both accounts.

But have seen them reverse the action when a new account bonus was taken on both accounts before.

[DontTailMe]

I'm not aware of them not allowing people to hold both accounts.

But have seen them reverse the action when a new account bonus was taken on both accounts before.

They definitely do not allow creation of new accounts at both books anymore. I'm not sure how they're handling duplicate accounts that were created prior to that policy change.

[Quarius]

I'm not aware of them not allowing people to hold both accounts.

But have seen them reverse the action when a new account bonus was taken on both accounts before.

If you look at that thread post #11 the poster says he has accounts at both shops. So this is okay that I made a deposit for $1000 built it up to $2400 then they dropped my balance to $200? So as of right now they haven't paid me a dime yet and my account is closed even after I sent them all the stuff they asked me for.

[pologq]

and they still give no reason?

[DISTROYA]

Long time ago (10-12 years?) I gave YW a shot. Did well, won a few K, some guy calls me from there and says they see that I am logging in from an IP in NJ (never been there, live in L.A.) and said I was part of a syndicate LMFAO. After a few checks and verifications, they sent me the $$ in account and parted ways. Truly a bizarre experience.

[Quarius]

and they still give no reason?

They have been pretty sneaky right from the first email back after I voluntarily sent my ID without them even having to ask for it, I figured hey let me just get this out of they way(so much for doing the right thing). Then came the different reasons why my balance was at $200 from $2400, each time they came up with one they were proven wrong only to try and say something else.

[ace7550]

They have been pretty sneaky right from the first email back after I voluntarily sent my ID without them even having to ask for it, I figured hey let me just get this out of they way(so much for doing the right thing). Then came the different reasons why my balance was at $200 from $2400, each time they came up with one they were proven wrong only to try and say something else.

Has SBR contacted them? What's going on with this?

[captrobey]

I have an account at both and this is news to me if you cannot have two accounts at Betpop and Youwager. They were the ones that suggested it to me a ways back when i only played at Youwager at first.