Wager complaint Nitrogen Sportsbook

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  • NycStress81
    SBR Rookie
    • 04-17-19
    • 26

    #1
    Wager complaint Nitrogen Sportsbook
    Let me say, first and foremost, that I have been a player of Nitrogen Sportsbook for over 5 years and have had a mostly ok experience with them. In terms of fast payouts whenever you want, this is by far the best book. I want to illustrate a wager complaint. I had bet the 76ers vs Knicks, took 76ers for the 1st quarter, 1st half and for the game. When the second quarter was over, I ended up adding a bet at 8:03pm for the 76ers 2nd half - 1/2, I noticed quickly after placing the wager that the bet was 76ers vs Cleveland, so clearly their linesmaker made a mistake. I flagged them 4 times of the mistake and nobody got back to me so I figured that the bet was no action. The 2nd half started at 8:15pm and the Knicks go on a 5-0 run in the first 45 seconds of the second half, magically at 8:17pm the bet is reentered for the correct teams. Now I am a bettor that deposits anywhere from 10k-20k per month, I am disputing an-equivalent of $340 worth of btc. Why would I go through all this trouble for this innocuous amount of money. Nitrogen’s response is that it is technically impossible for one of their team members to place a bet for me. Unfortunately, this assessment is false. I don’t believe this incident should define Nitrogen, however, this type of behavior needs to be documented should an other occurrences arise. It’s been over a week and unfortunately Nitrogen has failed to take responsibility
  • PD77
    SBR MVP
    • 12-11-09
    • 2380

    #2
    Originally posted by NycStress81
    Let me say, first and foremost, that I have been a player of Nitrogen Sportsbook for over 5 years and have had a mostly ok experience with them. In terms of fast payouts whenever you want, this is by far the best book. I want to illustrate a wager complaint. I had bet the 76ers vs Knicks, took 76ers for the 1st quarter, 1st half and for the game. When the second quarter was over, I ended up adding a bet at 8:03pm for the 76ers 2nd half - 1/2, I noticed quickly after placing the wager that the bet was 76ers vs Cleveland, so clearly their linesmaker made a mistake. I flagged them 4 times of the mistake and nobody got back to me so I figured that the bet was no action. The 2nd half started at 8:15pm and the Knicks go on a 5-0 run in the first 45 seconds of the second half, magically at 8:17pm the bet is reentered for the correct teams. Now I am a bettor that deposits anywhere from 10k-20k per month, I am disputing an-equivalent of $340 worth of btc. Why would I go through all this trouble for this innocuous amount of money. Nitrogen’s response is that it is technically impossible for one of their team members to place a bet for me. Unfortunately, this assessment is false. I don’t believe this incident should define Nitrogen, however, this type of behavior needs to be documented should an other occurrences arise. It’s been over a week and unfortunately Nitrogen has failed to take responsibility
    Did you get a screenshot of 76ers vs Cleveland? I don’t think they entered a bet for you but may have edited the team names in a bet you had already placed. Was this from 2/27? If you have a screenshot of the incorrect teams you may have a shot, otherwise it sounds like the halftime line was correct but the team names were listed incorrectly when you placed the bet but corrected shortly thereafter. I agree the bet should’ve been voided but without proof it is your word against theirs.
    Comment
    • DroopyDog
      SBR MVP
      • 11-03-16
      • 1255

      #3
      I have never encountered this kind of thing at nitro, but i surely would have taken a screen shot if i noticed that type of error, hopefully you did also.

      I have to take 1 issue with what you said though, in my opinion nitrogen has the SLOWEST payouts of any bitcoin book i have played with. Stake literally has instant payouts, as in, in your wallet before you even have time to open it after submitting withdrawal. Their wagering options for NBA are also a lot better, with all the live lines on full game, quarters, and halves.

      Nitro is dying IMO, can anyone name one single improvement they have made to their site or offerings in the last several years?
      Comment
      • henningts
        SBR Rookie
        • 10-22-10
        • 46

        #4
        I have read it 2 times now and I still dont get what happened. Also, u intended to make this bet anyway, you would have lost it anyway which you did.
        We all know, trust me I really know, how bad and slow the nitrogen support is. Urgent matters never get a quick solution. Eben the chat mod only says mak a support ticket, that helps.
        Comment
        • JamesBrown
          SBR MVP
          • 04-07-08
          • 3860

          #5
          To the Ops question, no I cant say anything has improved. Slower grading, lagging mobile site and now what once was a 45 minute withdrawal is pending for 4 hours. cant say anything is moving in the right direction.
          Comment
          • raiders72001
            Senior Member
            • 08-10-05
            • 11126

            #6
            Originally posted by DroopyDog
            I have never encountered this kind of thing at nitro, but i surely would have taken a screen shot if i noticed that type of error, hopefully you did also.

            I have to take 1 issue with what you said though, in my opinion nitrogen has the SLOWEST payouts of any bitcoin book i have played with. Stake literally has instant payouts, as in, in your wallet before you even have time to open it after submitting withdrawal. Their wagering options for NBA are also a lot better, with all the live lines on full game, quarters, and halves.

            Nitro is dying IMO, can anyone name one single improvement they have made to their site or offerings in the last several years?
            Nitrogen payouts normally go out at the top of each hour. Stake has to improve their margins for NCAA basketball.

            BYU -3.5
            Nitrogen -105
            Stake -109

            St. Mary's +3.5
            Nitrogen -115
            Stake -118
            Comment
            • Vyasports
              SBR Hall of Famer
              • 01-27-19
              • 4946

              #7
              This kind of complaint is getting popular these days...
              Comment
              • galt88
                SBR Rookie
                • 08-20-19
                • 28

                #8
                Hey everybody
                I'm new in crypto betting , can you make me please some advice? I want to deposit to Stake .What crypto do you recommend(BTC,ETH)If i make a deposit, 1BTC and when i deposit the btc price is 8080$ and after 2 days the BTC price is dropping to 7600$ , what is the best solution to protect my capital from BTC price dropping?
                Comment
                • im over here now
                  SBR High Roller
                  • 11-27-19
                  • 219

                  #9
                  This asshat droopydog stumping for stake.. Biggest advantage nitro has over stake? Nitro allows American players.. Stake doesn’t.. Hit big at stake and be American.. They will free roll you.. No matter what droopy dick says
                  Comment
                  • DroopyDog
                    SBR MVP
                    • 11-03-16
                    • 1255

                    #10
                    Originally posted by galt88
                    Hey everybody
                    I'm new in crypto betting , can you make me please some advice? I want to deposit to Stake .What crypto do you recommend(BTC,ETH)If i make a deposit, 1BTC and when i deposit the btc price is 8080$ and after 2 days the BTC price is dropping to 7600$ , what is the best solution to protect my capital from BTC price dropping?
                    You have to be in BTC for the long term. Don't sweat day to day price drops. There will be days where the exact opposite happens and the price goes up significantly. If you look at the long view of BTC, its going up up up.

                    HODL as the cool kids say
                    Comment
                    • DroopyDog
                      SBR MVP
                      • 11-03-16
                      • 1255

                      #11
                      Originally posted by im over here now
                      This asshat droopydog stumping for stake.. Biggest advantage nitro has over stake? Nitro allows American players.. Stake doesn’t.. Hit big at stake and be American.. They will free roll you.. No matter what droopy dick says
                      There's an entire planet with lots of continents that exist outside of the US.
                      Comment
                      • SBR Forum
                        Administrator
                        • 12-02-06
                        • 4559

                        #12
                        Thanks for sharing.

                        Nitrogen has spoken with us about the situation. They say there are factual inaccuracies in the post, such as depositing or wagering 10-20K per month. In this situation, the wager was cancelled for having incorrect team names. An hour later CS was contacted concerning another bet the player wanted voided, which was requested by him multiple times over his account history. Nitrogen nevertheless looked into and ruled out that anyone accessed his account, and has seen a pattern of threatening to go public when he doesn't get his way.
                        Comment
                        • PD77
                          SBR MVP
                          • 12-11-09
                          • 2380

                          #13
                          Originally posted by SBR Forum
                          Thanks for sharing.

                          Nitrogen has spoken with us about the situation. They say there are factual inaccuracies in the post, such as depositing or wagering 10-20K per month. In this situation, the wager was cancelled for having incorrect team names. An hour later CS was contacted concerning another bet the player wanted voided, which was requested by him multiple times over his account history. Nitrogen nevertheless looked into and ruled out that anyone accessed his account, and has seen a pattern of threatening to go public when he doesn't get his way.
                          So the wager OP posted about was indeed canceled? Case closed. The original post was a mess but it's clear he was using that wager to try and get out of other wagers.
                          Comment
                          • dxp
                            SBR Sharp
                            • 10-06-18
                            • 463

                            #14
                            i'm still confused what the original problem was? regardless of the team listing, it should have been obvious by the timestamp that it was the 76ers/knicks and not 76ers/cleveland. i can't imagine any type of quality book having a problem correctly grading it. also, it was a 4-0 run by the knicks to start the second half.. which was erased 1 minute later by a 5-0 sixers run. changing the wager at that moment to the correct listing means very little.

                            something tells me if the sixers covered, we'd have the opposite complaint about not getting the winnings.
                            Comment
                            • littlekona
                              SBR Hall of Famer
                              • 11-19-15
                              • 5242

                              #15
                              Originally posted by SBR Forum
                              Thanks for sharing.

                              Nitrogen has spoken with us about the situation. They say there are factual inaccuracies in the post, such as depositing or wagering 10-20K per month. In this situation, the wager was cancelled for having incorrect team names. An hour later CS was contacted concerning another bet the player wanted voided, which was requested by him multiple times over his account history. Nitrogen nevertheless looked into and ruled out that anyone accessed his account, and has seen a pattern of threatening to go public when he doesn't get his way.

                              Since you have nitrogens ear from a long timer on their site ask them wtf they are doing to improve to players experience esp with live wagering and grading of games...tell em screw the chat degens and focus on what us depositing players want
                              Comment
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