Heritage destroys their website again

[Waterstpub87]

New mobile interface is terrible. Have to individually select each current bet I have to see what it is, rather then just seeing a list. Cs said no, you cant opt out, even if you go the full site and not the mobile site. Told me ill just have to get used to it.

[PD77]

New mobile interface is terrible. Have to individually select each current bet I have to see what it is, rather then just seeing a list. Cs said no, you cant opt out, even if you go the full site and not the mobile site. Told me ill just have to get used to it.

did they get a QR code for BTC deposits yet? WTH are they doing over there these days. Seems like a steady decline for a while now.

[Waterstpub87]

did they get a QR code for BTC deposits yet? WTH are they doing over there these days. Seems like a steady decline for a while now.

Don't know, PD, don't know. I never get why people break things that work, especially, as you say, when other things are broken. I guess people need to justify their jobs, and make work. But come on now, no one asked for this. They would ask you not to do it.

[Outhouse Tim]

It's really bad. Much harder to see how the plays are graded, especially on NFL Sunday's with prop plays included.

Three letter question: WHY

[Barrakuda]

What in the FUNK are these idiots doing?

You can't see anything now without expanding each item manually. (I'm using desktop, which just changed formats in the past few hours).

I know it's easy to complain about redesigns, but this is truly horse-shit.

[Waterstpub87]

What in the FUNK are these idiots doing?

You can't see anything now without expanding each item manually. (I'm using desktop, which just changed formats in the past few hours).

I know it's easy to complain about redesigns, but this is truly horse-shit.

Tim and Barrakuda, on the same page. Complained to CS, got a "you'll learn to love It" response. I said, nope, it will still be terrible. Website was fine before. Will still use heritage, but it is pretty senseless to break it for no reason.

[footballfish]

Yeah they got rid of "daily figure" as an option, so now I have to manually tabulate how I did that day for my records. Lame!

[Barrakuda]

What happened to simple online polls...."Hey, do you think our redesign sucks or not? A) Yes B) No"

[cyclingbettor]

Yeah, no kidding. It never ceases to amaze me how much money companies seem to spend re-designing their web sites just so that they are the same, or in most cases, worse than they used to be.

[hustledouble]

I didn't get switched last time but got switched this time and it really is virtually unusable at points. Frustrating.

[stake1]

What happened to simple online polls...."Hey, do you think our redesign sucks or not? A) Yes B) No"

A+++

[stake1]

They now own the worst, least user friendly site of any book

[PharaohUB]

[RedApples]

Sucks. Play with them a little less and then tell them to check their numbers since they changed. No doubt it will hurt their #s.

[Outhouse Tim]

This is exactly the reason I hate the change. I make way too many plays on NFL Sundays to have to check for accuracy using the new format. Heritage is a top class book with now, unfortunately, the worst layout of any book I play with.

Yeah they got rid of "daily figure" as an option, so now I have to manually tabulate how I did that day for my records. Lame!

[SBR Forum]

Actually Heritage hasn't released a software platform change for some time, but if there are any specific parts of the software you've had issues with, please write in to help@sportsbookreview.com and we can pass the feedback along.

[Waterstpub87]

Change normally takes some time to get accustomed to. If there are any specific functionality related things you don't like, share them here so the feedback can be taken into account.

Thanks SBR. My main complaint was in the mobile platform, that you couldn't see all the current bets in your account without opening each one. They also are in a random order. So on a college basketball/football saturday, I would make like 40 bets. Its difficult to see which bets I have. In the old version, you could see them as a list, which made it much easier.

[Waterstpub87]

Also, the new weekly figure interface isnt going to work. They need to bring that back to how it was. I fail to see the improvement in having you have to drop down to see the bets. I normally take my weekly figure and paste it into excel. I can't do that at all with, which is going to make record keeping much more difficult.

[Waterstpub87]

Also, the new weekly figure interface isnt going to work. They need to bring that back to how it was. I fail to see the improvement in having you have to drop down to see the bets. I normally take my weekly figure and paste it into excel. I can't do that at all with, which is going to make record keeping much more difficult.

Literally, they are asking me to go from copy and pasting once, to copying and pasting 200+ individual bets each week. Give me a way to get to the old weekly figure or something, please. Heritage is great otherwise, but if this was any other book, I would immediately stop being a customer.

[cyclingbettor]

Thanks SBR. My main complaint was in the mobile platform, that you couldn't see all the current bets in your account without opening each one. They also are in a random order. So on a college basketball/football saturday, I would make like 40 bets. Its difficult to see which bets I have. In the old version, you could see them as a list, which made it much easier.

The desktop site now has the same issue, sadly.

[cyclingbettor]

Change normally takes some time to get accustomed to. If there are any specific functionality related things you don't like, share them here so the feedback can be taken into account.

What sucks is that, when you are trying to view your wager history, you have to click on each wager individually to see what it actually was.

[Barrakuda]

Change normally takes some time to get accustomed to. If there are any specific functionality related things you don't like, share them here so the feedback can be taken into account.

Do you guys seriously not see the problems? Or are you unable to access the site as a client?

[Barrakuda]

Sucks. Play with them a little less and then tell them to check their numbers since they changed. No doubt it will hurt their #s.

Agree 100%. These people won't listen to actual users; the only way to make a difference is to not give them as much action.

[BigJay]

did they get a QR code for BTC deposits yet? WTH are they doing over there these days. Seems like a steady decline for a while now.

This.

[FakeNews916]

Wow this is truly awful. Just cashed out the rest of my roll today. I'll stick with BM and 5D. How sad.

[stake1]

Going to withdraw my funds. Can’t use the new site design to place wagers conveniently at all. Then the other issues: Pending wagers. Those used to be clean looking. Now? Lol!

Cannot see your entire list of pending wagers, at one time on that screen as you could two days ago, and for years! Now? You have to click on arrows to expand the individual wager field, and then the field closes when you click on the next one. So if you wanted to print your pending wagers summary? You have to do each wager, individually.

Going from a site that was clean, and professional looking to this? Hard to understand and impossible to wager there now.

User account fields. All have been moved into the upper corner icon, you can no longer navigate those in a quick, easy manner. Again, two days ago? Their site was clean and professional looking for cashier, cash back, account history, etc, etc. Now that is all convoluted.

This was a major mistake by Heritage. Best book in the world went to the least user friendly site. Ugly distorted look. Something out of the 80’s, retro hell of an appearance.

[Waterstpub87]

If anyone reading the thread doesnt like the new site, please comment. There is a big difference between 5 people commenting about it being terrible and 100 people making specific criticisms. I am confident that if enough people say the same things, that heritage will fix this and we can move forward.

SBRforum, have you been in contact with heritage about this?

Insider, can we get a comment from heritage about this? I've been betting with you guys for atleast 10 years, love the book, dont want to bet anywhere else. But parts of the new site are unusable. The Cs people tend to play defense with issues like this, so it isnt productive way to go.

[PD77]

Heritage insider still exists? I sent him a DM 7 months ago and never heard back. Had to do with cash back calculation for round robins. Guess he never got around to it.

[HedgeHog]

I've made it clear that I hate the new software too, and now they've made it worse. Without the rotation numbers, it's difficult to find specific lines on full schedule days. Also I loved to play college football teasers at Heritage, but now it requires too much extra effort to set them up. 5D getting a lot of my action that I used to give to Heritage.

[Waterstpub87]

I spoke with heritage. There are some fixes on the way to address some of the issues with the current bets and the weekly figure.

[Optional]

If anyone reading the thread doesnt like the new site, please comment. There is a big difference between 5 people commenting about it being terrible and 100 people making specific criticisms. I am confident that if enough people say the same things, that heritage will fix this and we can move forward.

SBRforum, have you been in contact with heritage about this?

Insider, can we get a comment from heritage about this? I've been betting with you guys for atleast 10 years, love the book, dont want to bet anywhere else. But parts of the new site are unusable. The Cs people tend to play defense with issues like this, so it isnt productive way to go.

Heritage listens to players.

Give them a little time to tune this thing.


Keep the specific issues coming if there are more. Seems to be mostly account and the pending wager layout people dont like, and loss of rotation numbers?

[Waterstpub87]

Heritage listens to players.

Give them a little time to tune this thing.


Keep the specific issues coming if there are more. Seems to be mostly account and the pending wager layout people dont like, and loss of rotation numbers?

As I wrote, I spoke with heritage early. Basically, I had two main complaints, which others have echoed. The first that you cannot see the details of the current bets in a list, you need to click to drop down the details. This, when you have 40 bets, is really annoying when you are trying to see if you got 3.5 or 4 on a game. The second, the more major issue, is that weekly figures is a similar, drop down style list. As someone who exports this to excel every week, this would be a massive headache.

When I spoke with heritage, they said they are adding the ability to export the weekly figures, in roughly the old style, to excel with a click of a button. As well, they said they are going to fix the current bets page to fix the issues.

Heritage listens to the players, which is why I made a thread. If its only me complaining it is a lot less serious than multiple people saying the same thing. I am confident that they know the issue, and the fix is in the work.

[PD77]

As I wrote, I spoke with heritage early. Basically, I had two main complaints, which others have echoed. The first that you cannot see the details of the current bets in a list, you need to click to drop down the details. This, when you have 40 bets, is really annoying when you are trying to see if you got 3.5 or 4 on a game. The second, the more major issue, is that weekly figures is a similar, drop down style list. As someone who exports this to excel every week, this would be a massive headache.

When I spoke with heritage, they said they are adding the ability to export the weekly figures, in roughly the old style, to excel with a click of a button. As well, they said they are going to fix the current bets page to fix the issues.

Heritage listens to the players, which is why I made a thread. If its only me complaining it is a lot less serious than multiple people saying the same thing. I am confident that they know the issue, and the fix is in the work.

That’s good news! Much better than “You’ll learn to love it.”

[Barrakuda]

Heritage listens to players.

Give them a little time to tune this thing.


Keep the specific issues coming if there are more. Seems to be mostly account and the pending wager layout people dont like, and loss of rotation numbers?

They literally made it more difficult to access every piece of information you need: open bets, daily figures...basic shit. In some cases, impossibly difficult. People are upset bc it shows a fundamental lack of understanding of what people want/need in a sportsbook. Tacking on a little tweak here or there is not going to fix the underlying issue -- which is that people who actually bet are not designing the site.

[EVPlus]

If anyone reading the thread doesnt like the new site, please comment. There is a big difference between 5 people commenting about it being terrible and 100 people making specific criticisms. I am confident that if enough people say the same things, that heritage will fix this and we can move forward.

I and others have discussed this back in July 2019.

This was when Heritage dumped their classic - and infinitely more user friendly site - and replaced it with the laughably inept site.

https://www.sportsbookreview.com/forum/sportsbooks-industry/3554860-literally-cant-stand-new-heritage-format.html

Any significant changes to the new Heritage site will take place only IF enough people cash out and leave in protest. And I don't think that will happen because they are good (so far) with payments.

Bookmaker is my main off shore now. High limits and consistent payouts. Obviously, if they turn into another scam book, I'll leave them without hesitation.