I've been a member of Bovada for just over a year now. I lost about 3k a few months ago and decided take some time away. I invested $1200 2 weeks ago, and got my bankroll up to $12k. I submitted for the payment to be a wire, for $9500 . They emailed me and told me that my bank would not accept their wire. So, I decided to use what's easiest and fastest for them and did a btc withdrawal.....
I submitted a bitcoin withdrawal 12 days ago, and they canceled my withdrawal!!! I emailed them and told them I did not cancel this and they wrote me back and apologized saying it was a mistake on their end. So, I resubmitted the maximum withdrawal via btc for $9500.....
I've now been waiting 9 days and they keep giving me the run around. This is complete bullshit. Why do you continue to give these guys and A rating??
They've also lowered my limits on most of my action as well. I just submitted another email asking them what the deal is there. I know they reserve the right to refuse service and blah blah blah, but this is a little much. Is 10K really that much to them, especially considering they've been in business for over 20 years?
The 1st copy/ paste below is their apology for canceling my withdrawal... The 2nd one is in regards to my most recent withdrawal request.
#1
Hi,
Thanks for your reply.
We're sorry for any inconvenience this may have caused you.
After reviewing your account, We can confirm that you did not cancel the withdrawal and it is still under review, it is just under a new Reference ID c2a3ap4uk. If you require further assistance please feel free to call us at the number below.
We’re available to help 24/7 if you need anything else.
Thanks,
Bovada Customer Service
service@bovada.lv
1-888-263-0000
#2
Hi,
Thanks for contacting Bovada Customer Service.
I understand you've been waiting a long time for your withdrawal.
As a result of a large number of withdrawals being requested, we've experienced a backlog in overall withdrawal transactions. Although your $9500 withdrawal is still being reviewed we'll be falling outside of our approximate reviewal timeframe of 24-48 hours and sent in 15 minutes
We hate to keep you waiting for your withdrawal; however, we want to be honest about the current situation. We're very eager to get all of our withdrawals delivered in a timely basis, and hope that you'll bear through this time with us.
Ideally we'd like to provide you with a new time frame to have your funds credited; however, we don't want to set any expectations given the current situation.
We ask that periodically check your blockchain account to see if the funds have been issued, and should there be any reason for concern, we'll be sure to contact you directly and fill you in on the details.
Should you have any questions or require any further assistance, please let us know.
Regards,
Bovada Customer Service
service@bovada.lv
1-888-263-0000
I submitted a bitcoin withdrawal 12 days ago, and they canceled my withdrawal!!! I emailed them and told them I did not cancel this and they wrote me back and apologized saying it was a mistake on their end. So, I resubmitted the maximum withdrawal via btc for $9500.....
I've now been waiting 9 days and they keep giving me the run around. This is complete bullshit. Why do you continue to give these guys and A rating??
They've also lowered my limits on most of my action as well. I just submitted another email asking them what the deal is there. I know they reserve the right to refuse service and blah blah blah, but this is a little much. Is 10K really that much to them, especially considering they've been in business for over 20 years?
The 1st copy/ paste below is their apology for canceling my withdrawal... The 2nd one is in regards to my most recent withdrawal request.
#1
Hi,
Thanks for your reply.
We're sorry for any inconvenience this may have caused you.
After reviewing your account, We can confirm that you did not cancel the withdrawal and it is still under review, it is just under a new Reference ID c2a3ap4uk. If you require further assistance please feel free to call us at the number below.
We’re available to help 24/7 if you need anything else.
Thanks,
Bovada Customer Service
service@bovada.lv
1-888-263-0000
#2
Hi,
Thanks for contacting Bovada Customer Service.
I understand you've been waiting a long time for your withdrawal.
As a result of a large number of withdrawals being requested, we've experienced a backlog in overall withdrawal transactions. Although your $9500 withdrawal is still being reviewed we'll be falling outside of our approximate reviewal timeframe of 24-48 hours and sent in 15 minutes
We hate to keep you waiting for your withdrawal; however, we want to be honest about the current situation. We're very eager to get all of our withdrawals delivered in a timely basis, and hope that you'll bear through this time with us.
Ideally we'd like to provide you with a new time frame to have your funds credited; however, we don't want to set any expectations given the current situation.
We ask that periodically check your blockchain account to see if the funds have been issued, and should there be any reason for concern, we'll be sure to contact you directly and fill you in on the details.
Should you have any questions or require any further assistance, please let us know.
Regards,
Bovada Customer Service
service@bovada.lv
1-888-263-0000