BET IBC BROKER - problem resolved

[Optional]

any update?

Bet-IBC explained the fees. There was an extra 5% as "priority deposit" speed was requested on top of the regular 5% bitcoin fee and 1.5% PS3838 load fee.

This seems to have been the start of the problems as the OP got on live chat quite aggressively with customer service when it had not been credited after an hour. There were several interactions in the days after that where it escalated to very strong language and racial abuse.

Bet-IBC is most concerned about one staff member who was apparently quite upset by it all.

As a result they imposed an additional 10% fee, which they say is allowed under point 15 of their terms of service.


The owner says that he understands that this looks bad but is less concerned about any bad publicity than being seen by his staff to be supporting them.

But he has agreed to drop that extra 10% fee if the OP would be willing to email a genuine apology to his staff.


They also say the 5 euro limits are only there as they have requested KYC docs and got no response. As soon as ID is provided the limits will be restored to normal.

[Alfie White]

Opti, are you serious?

Complete bullshit, they are absolutely nowhere to make any claims here, they are to return the full sum of BTC to Okocha, and THEY should apologize for blatantly stealing funds with some utmost stupid named "fees".

Seriously, what is this:
- 5% priority deposit? What is that exactly?
- 5% "regular" BTC fee? Seriously?
- 1.5% PS3838 "load fee"?
- 10% "complaint fee"?

What a bunch of fkin clowns dear God

"He has agreed to drop extra 10% if Okocha apologizes" this killed it hahahahahah

[Optional]

Don't shoot the messenger Alfie.

Their fees seem high to me too but apart from that 10% extra fee they added on top, they are disclosed and they can make any offer they like.

[Alfie White]

Of course I have nothing against you, don't take it the wrong way - I am sorry if I sounded harsh towards you, had no intentions to do so.

From what I can see, their site states that fees are 1.5% (deposit) and 1% (withdrawal) for BTC. Also, that "Point 15" is non-existent, unless they had in mind:

"We reserve the right to make changes to these Terms at any time without prior notice. It is, therefore, your responsibility to check these Terms from time to time to ensure that you agree with them, and that the continued use of the Platform and the Software will be deemed to be your acceptance of any changes we may make."

Also, what would've happened if he had 100,000 on his account, would they still take 10% of his total sum as per the "rule" above? Okocha, go all in here please, shut these clowns down. They lost Montenegro License, reckon they might lose the Curacao one as well if you really push it.

[Okocha]

Apology?

Should i apology for going to the live chat agressively only AFTER i saw my balance crippled to 70% of my initial deposit?
Or maybe i should apology for not turning over all my remaining balance there because my max bet was immediately lowered to 5 euros?
Should i apology for not sending a kyc selfie holding a utility bill not older than last month?


Its time for SBR to release a statement about this entity and the crook running this shithole(yes you ************ watching this) that this entity is a scam,low level criminals with zero integrity and with a lying rate that would explode any poligraph machine

[Optional]

Apology?

Should i apology for going to the live chat agressively only AFTER i saw my balance crippled to 70% of my initial deposit?
Or maybe i should apology for not turning over all my remaining balance there because my max bet was immediately lowered to 5 euros?
Should i apology for not sending a kyc selfie holding a utility bill not older than last month?


Its time for SBR to release a statement about this entity and the crook running this shithole(yes you ************ watching this) that this entity is a scam,low level criminals with zero integrity and with a lying rate that would explode any poligraph machine

IBC sent screenshots of your chats with them.

The abuse is so ridiculously over the top and repeated so many times that SBR is not going to "release a statement" or do anything else you require.


We negotiated for you to have a second chance to get the 10% extra you were fined.

That's a pretty good effort for you. A thankyou would be more appropriate than telling SBR what to do.



Anyway, the choice is yours. Send an apology and get the 10% credited, or don't.

Case closed.

[pretentiousGuy]

This, along with other testimonials, does not paint BET IBC in a good light. Will be avoiding.

[JoeCool20]

LOL Do I really say it again? OK I will.

If you send your money to a bunch of strangers, then all you can do is "hope" that they don't cheat you!

And if the strangers DO cheat you, then there ain't a damn thing you can do about it!

[Okocha]

Optional,what IBC is failing to tell you is that those chats are after i received 70% of my deposiit.

if anybody can cope well with this congratulations
And am im also required to send insane stuntman selfies in order to have acess to my remaining deposit?


yes Sbr,thank you for your effort,there you go

i will write an apology letter today in order to avoid having my full balance stole in stead of just 30%

[Alfie White]

To be honest, I am with Okocha here - I would be furious if they took almost 25% of my deposit and weren't able to provide adequate reasoning behind it.

[HeeeHAWWWW]

From what I can see, their site states that fees are 1.5% (deposit) and 1% (withdrawal) for BTC.

iirc it varies a lot by currency. 5% was for gbp/usd, I think it's less for others.

Not too much of a secret that betibc spank you on fees - they're on the website somewhere.

[Okocha]

thats not the issue here,the issue is: logged in in my account and saw roughly 70% of the money i ve sent via bitcoin and THEN, lost my tempo.

its not like i saw my deposit -12% or whatever then lost my tempo and then they removed another 18%

[Vyasports]

We negotiated for you to have a second chance to get the 10% extra you were fined.

[Okocha]

Hello,

both has been done:


-10% refunded
-limits changed back to normal

Regards,
BET-IBC

[Optional]

Hello,

both has been done:


-10% refunded
-limits changed back to normal

Regards,
BET-IBC

Awesome.

Glad to see they reversed that and restored your limits.

Thanks for updating the thread with that

[Okocha]

Meanwhile i would like to thank SBR and Brad specifically who helped me in this process even though at times my responses didnt deseved any help.the same to optional

will report back when i turnover the balance and withdraw the funds.i expect at least a 6,5 percent bitcoin withdraw fee

[Vyasports]

Only thing left is to change the thread title

[Okocha]

lol i will do it now

[ShanghaiBeijing1]

they are disclosed and they can make any offer they like.

This is not true. Some are disclosed on their Deposit/Withdrawal page, some are not. When you ask directly on chat, they intentionally obfuscate fees at best. And there's plenty of evidence that they don't think twice about assessing completely arbitrary charges after the fact. This is activity is theft.

You're doing future readers a disservice by stating something that is demonstrably false.

[Optional]

This is not true. Some are disclosed on their Deposit/Withdrawal page, some are not. When you ask directly on chat, they intentionally obfuscate fees at best. And there's plenty of evidence that they don't think twice about assessing completely arbitrary charges after the fact. This is activity is theft.

You're doing future readers a disservice by stating something that is demonstrably false.

Apart from future readers clearly being able to read about the basic fees in this very thread, they are shown here: https://bet-ibc.com/deposit-and-withdrawal-options/ and the priority fee is explained if requested.

Plus the OP is not suggesting anywhere he was not aware of the proper fees.

I feel like you are being more misleading than me here. If you want to rely on asking live chat operators to explain the terms to you instead of looking for yourself, I have very little sympathy.

[ShanghaiBeijing1]

Not asking for sympathy and I didn't call you misleading. I said that you were doing future readers a disservice based on your statement that their fees are disclosed. I shouldn't have lead with "This is not true" as that comes off a bit sharp in my second reading of my post.

The OP's complaint was that he received a significantly discounted portion of his BTC deposit which was a result of disclosed and undisclosed fees, including the 10% "complaint" fee.

I also read the BET-IBC deposit and withdrawal page thoroughly several times. This was after reading differing reviews on SBR about BET-IBC and suspicious fees. Some had no issues with BET-IBC and some did. There's no mention of a 5% BTC conversion to Euro fee. There's no mention of a 10% complaint fee. This was why I ALSO asked their support team on chat what specific fees I would be charged for the activity that I was looking to engage in. It's reasonable to expect a full, transparent accounting of what is expected. The more credible agents do this without fail.

[KittiP]

Happy you got some of your money back man.

We can all understand why you were pissed off, but dude, your attitude sucks.
When someone is holding your money, its best not to be abusive towards them, its definitely going to make them abuse their position more (we get why you were angry though)

You agreed that you caused negative damage by overreacting shown by what you wrote in post #11.
After reading that I thought you would have learnt from it.

But then, after SBR helped you and got you some of your money back for free, you decided to be rude to Optional for pretty much just updating the thread on what they have done for you.

Even after he replied to your message telling you that they helped and your attitude sucks, you send this back
"yes Sbr,thank you for your effort,there you go "
Clearly, you were ungrateful and just expected them to help you.

I don't understand why you would act like this, you can only lose out by doing this, you literally gain nothing.

If you have a problem withdrawing after you have done the rollover, do you really expect that anyone here after seeing how unappreciative you are?

Even if SBR would have got 100% if your funds back for you, I bet you still would have been rude and complained about having to send in documents.

Sort your attitude out man.

[KittiP]

On another note, those fees are ridiculous, and adding a 10% complaint fee is just pure robbery.

[jjgold]

stay away from IBC

They are terrible

[icon]

stay away from IBC

They are terrible

Just like your posts.

[Optional]

stay away from IBC

They are terrible

They are expensive fee wise. But I've had three occasions where I have had to contact them about complaints in the last 6 months or so. And they have been willing to reconsider or explain their position each time. I've gained a bit more trust in the management through that.

[arie1985]

Apology?

Should i apology for going to the live chat agressively only AFTER i saw my balance crippled to 70% of my initial deposit?
Or maybe i should apology for not turning over all my remaining balance there because my max bet was immediately lowered to 5 euros?
Should i apology for not sending a kyc selfie holding a utility bill not older than last month?

Should you apologize (or send an apology) - besides the grammar typo I fully support you on this.

[Okocha]

Happy you got some of your money back man.

We can all understand why you were pissed off, but dude, your attitude sucks.
When someone is holding your money, its best not to be abusive towards them, its definitely going to make them abuse their position more (we get why you were angry though)

You agreed that you caused negative damage by overreacting shown by what you wrote in post #11.
After reading that I thought you would have learnt from it.

But then, after SBR helped you and got you some of your money back for free, you decided to be rude to Optional for pretty much just updating the thread on what they have done for you.

Even after he replied to your message telling you that they helped and your attitude sucks, you send this back
"yes Sbr,thank you for your effort,there you go "
Clearly, you were ungrateful and just expected them to help you.

I don't understand why you would act like this, you can only lose out by doing this, you literally gain nothing.

If you have a problem withdrawing after you have done the rollover, do you really expect that anyone here after seeing how unappreciative you are?

Even if SBR would have got 100% if your funds back for you, I bet you still would have been rude and complained about having to send in documents.

Sort your attitude out man.

Nice use of your time buddy

[Okocha]

Let me be clear in this case,i thanked SBR both in this thread and emails (brad was very helpfull).without SBR ,to have any chance of having my money back i would probably had to go to the bank ,take some selfies etc so they saved me time and increased my chances exponentially.
Regarding ibc i wouldnt advise anyone to play there in a million years,but im going to retract a bit and state that they are not a scamming operation,they just have ridiculous fees and seem top offer bet365 accounts..just stay away,and if you dont,deposit by skrill and take screenshots/videos of the fees they say the deposit will cost