William Hill closed my account with more than 6000 EUR

**HeeeHAWWWW** · 06-24-13, 02:09 PM

Past-posting?

**mrskamell** · 06-24-13, 02:11 PM

I made an account before 5 minutes and my account in willhill before 3-4 days, this is my first time here in sportsbookreview...

**Dunhill** · 06-24-13, 02:44 PM

Originally posted by mrskamell

I made an account before 5 minutes and my account in willhill before 3-4 days, this is my first time here in sportsbookreview...

By "past-posting" he asked if you placed your bets after the games began. It has nothing to do with your forum account.

**damnasians** · 06-24-13, 02:45 PM

Were they live bets?
Country?
Deposit method?
What is their reason for closing the account?

**horja1** · 06-24-13, 02:51 PM

Originally posted by mrskamell

Hello everyone, I 've placed today few bets on club friendly games without making an arb or getting a bonus offer and have won maybe 3600 EUR. Before 6 hours I had more than 6000 EUR in my account, all of my bets were settled, after an hour maybe they "unsettled" my bets and told me that all of my bets will be checked again, after an hour my account was closed. Beofre 1 hour I received an email from them, they inform me that :

Please be informed that according to the Management's decision, your account will remain closed and that all funds will stay on your account.

Our apologies for the inconvenience this may have caused you.

Now I am speaking with them on the live chat and they told me that my money will remain in my account and my account will remain closed. This is just ridiculous, I am asking them to give me a real explanation and a reason why is my account closed, the only thing which I hear is " management decision".

what was the match you bet on? did you bet a team to win, handicap, over/under?

**onemoregoal** · 06-24-13, 03:02 PM

Sherrif Tiraspol game

or Kosice v Torpedo

They still cant just close your account. thats normally for method of deposit/ID problems etc

**Tmuston Beltics** · 06-24-13, 03:06 PM

William Hill is one of the most legit bookmakers there is.

**slash** · 06-24-13, 03:52 PM

Maybe he placed the bets on his girlfriends account from his own computer or something.

So many things can go wrong when you are multi-ID'ing...

**SBR Forum** · 06-24-13, 04:04 PM

Hi mrskamell,

As others have noted your original post is somewhat absent of detail.

Please file an SBR complaint if you'd like: http://www.sportsbookreview.com/sportsbook+complaint/

**mrskamell** · 06-24-13, 04:27 PM

As I stated before:

deposit 2500 EUR via moneybookers
only live betting on friendly game today
more than 3500 EUR winnings
ID already verified
No other bets before
All of my bets were settled, after an hour they were "unsettled"
Over/Under and handicap betting
No bonus, No arbs

**SBR Forum** · 06-24-13, 04:38 PM

Originally posted by SBR Forum

Hi mrskamell,

As others have noted your original post is somewhat absent of detail.

Please file an SBR complaint if you'd like: http://www.sportsbookreview.com/sportsbook+complaint/

Thanks for writing in.

**horja1** · 06-25-13, 01:00 AM

Originally posted by mrskamell

As I stated before:

deposit 2500 EUR via moneybookers
only live betting on friendly game today
more than 3500 EUR winnings
ID already verified
No other bets before
All of my bets were settled, after an hour they were "unsettled"
Over/Under and handicap betting
No bonus, No arbs

again, what was the match you bet on and what was the bet (ML, handicap, O/U)?

**theodor0122** · 06-25-13, 06:59 AM

Hi, the same with me, had 3100 euros in my account. Three bets on O/U, winnings of around 4000 euros and several hours later my account was locked. No explanation, no timeframes when the problem is going to be solved. I already processed a complaint to SBR and also to the Gibraltar gambling commissioner, this bookmaker is a scam. I cannot realise why it is A rated???!!!

**onemoregoal** · 06-25-13, 07:29 AM

I always back the player and I think you deserve to be paid.
But for your first bet to put 2.5k on a friendly game is a bit suspect and books will flag it up - they should limit/ban you but they should also pay you as nobody forced them to take the bet.
What was the game?

**smanov1234** · 06-25-13, 10:21 AM

Why I am not surpriced ? Another William Hill complaint !

They amended my winning bet before one month ago after the game ws finished stealing me more than 800 euro. Wrote to SBR, wrote to the commisioner - noone cares about it...

William Hill is doing what they want lately and no actions regarding their A rating is done.

Rediculous !

**horja1** · 06-25-13, 10:43 AM

Originally posted by onemoregoal

I always back the player and I think you deserve to be paid.
But for your first bet to put 2.5k on a friendly game is a bit suspect and books will flag it up - they should limit/ban you but they should also pay you as nobody forced them to take the bet.
What was the game?

actually in the case of a match starting earlier the book should not pay if the bet was placed after the start of the match ... there are a lot of friendly soccer matches, not on TV, especially during the summer, and sometimes happens that the starting hour changes and some books will not find out about it in time to close the betting ... do you espect the book to pay in this situation?

**onemoregoal** · 06-25-13, 12:10 PM

Originally posted by horja1

actually in the case of a match starting earlier the book should not pay if the bet was placed after the start of the match ... there are a lot of friendly soccer matches, not on TV, especially during the summer, and sometimes happens that the starting hour changes and some books will not find out about it in time to close the betting ... do you espect the book to pay in this situation?

Yep but I ignored that scenerio as I thought its too obvious. Venue change can also cause problems.

Im just trying to help. If it was a clear late bet - then there would be no need for a thread, the OP would know himself why he wasnt paid and most probably the book would refund his stake and state the reason in live chat or email.. His continued action would also be taken, possibly his account flagged.

Whats happened here, is that he has really pissed willhill off so I dont think its an obvious reason such as a late bet. "Management decision" as an excuse basically means you have pissed the book bigtime, they could simply say "late bet" if that were the case.
If its a football bet, there were a lot of corrupt clubs playing yesterday, thats all I can think of and 2.5k is too much to throw on a friendly game <<<<<<<<but they should still 100% pay as long as it wasnt a late bet .ID problems/deposit method

Pretty sure if it was a football bet it was Sherrif Tiraspol.

**onemoregoal** · 06-25-13, 12:20 PM

Also the OP states he was live betting.........

**horja1** · 06-25-13, 01:02 PM

Originally posted by onemoregoal

Also the OP states he was live betting.........

which could mean that he bet on that match on the 5th minute (acording with bookie's live betting) when in fact it could have been the 35th minute of the actual play

**onemoregoal** · 06-25-13, 01:22 PM

Originally posted by horja1

which could mean that he bet on that match on the 5th minute (acording with bookie's live betting) when in fact it could have been the 35th minute of the actual play

Not sure what you want from me. But okay. The OP made it clear that he thinks he has done nothing wrong, the book hasnt given a reason why the account has been closed (possibly including deposit, he doesnt mention...)
So we have to assume its not a late bet/odds error.
But it could be, in which case we are all wasting our time, not just on this thread but for others also.

**mrskamell** · 06-25-13, 01:35 PM

They closed my account with all of my money in it... They still don't give me any reason... WillHill just closed my account with my deposit + winnings. Before 4-5 days they requested from me some documents, I gave them everything they want, they verified my account,I have emails and chat transcripts! Only livebetting, I didn't place any bet before the start of the game! Also they refused to return my deposit back to my moneybookers account!

**onemoregoal** · 06-25-13, 01:38 PM

What was the game, private message me if you like.

**vladsimeo** · 06-25-13, 05:30 PM

I thought that I am the only one having an issue with WilliamHill!!!! I have 8441 EUR locked in my account from 37 days. I check everyday my email and try to make a normal conversation with WilliamHill support, but as you guess with NO SUCCESS! They "investigate" my bets, they told me that there is a "special relevant" team which investigates my bets, I asked them if they can give me a contact information for this "team" but AS you can guess - AGAIN WITH NO SUCCESS!

I can't even login my account, an error message "ACC02" appears. This message means that I have to verify my account with some documents such as National ID or Driving License, also a Proof of Address. So I sent them my documents TWICE, I have emails proving that my Account is verified and has no restrictions. Obviously this verification process means NOTHING to them. I have a chat conversation with an agent where he/she told me that there is no exact time frame for this investigation, so I can wait a week, a month or even an year... So they can take my money immediately, take my bets (loosing bets) immediately, close my account immediately and block my winnings also immediately, but when I have to take my money I HAVE TO WAIT!!! So my only question here is TILL WHEN DO I HAVE TO WAIT??? I can die next Wednesday or before this ridiculous endless investigation and AS YOU CAN GUESS I will not take my winnings, nor my deposit...........

**damnasians** · 06-25-13, 07:40 PM

What country are you (all) from?

**vladsimeo** · 06-25-13, 08:16 PM

I'm from Rep of Ireland

**damnasians** · 06-25-13, 08:25 PM

Interesting...Are you using an Irish address?
"vladsimeo" doesn't sound particularly Irish

**horja1** · 06-26-13, 01:00 AM

Originally posted by mrskamell

They closed my account with all of my money in it... They still don't give me any reason... WillHill just closed my account with my deposit + winnings. Before 4-5 days they requested from me some documents, I gave them everything they want, they verified my account,I have emails and chat transcripts! Only livebetting, I didn't place any bet before the start of the game! Also they refused to return my deposit back to my moneybookers account!

what is your reason to post here if you actually are not willing to tell us some basic info like what was the match you bet on?

**smanov1234** · 06-26-13, 02:27 AM

Come on SBR, Justin, are you going to let William Hill do what they want ??? How many complaints have to be submitted, how many players have to be robbed ? How can these guys be A rated bookie ?

**vercer** · 06-26-13, 04:22 AM

I think Justin is not working for sbr anymore

**theodor0122** · 06-26-13, 04:56 AM

I am sorry but it is clear that you have not read the Gambling Commissioner’s Advice to complainants. Operators do not suspend accounts without good reasons. Customers occasionally find their account is suspended due to 'security procedures'. In most of these cases the operator is not permitted to tell the customer what the nature of the problem is, as this may affect the investigation. This can include those cases where the customer is or was the intended victim of a fraud as well as when it appears the account may have operated in an inappropriate or fraudulent way.

Operators usually suspend an account to ensure funds are safely retained until sufficient information is obtained to resolve the issue that triggered the suspension. This may involve requesting information from you (the complainant), other players, a payment processor, a bank or other source of funds, or more than one other organisation. Operators often have to wait long periods for information from other parties to clear or confirm the suspicion. Such enquiries can take between 6 and 8 weeks, sometimes longer.

Occasionally the innocent but unusual actions of a customer may trigger security alerts. Customers who believe their account has been inappropriately suspended are advised to liaise with the operator by e-mail, explain their position and co-operate fully and honestly with any questions the operator has in respect of their account.

Customers who have tried to deceive, mislead or trick operators will also have their account(s) suspended. In these cases, the operator is likely to have to follow even longer and more complex procedures before any deposits or winnings are released. In many cases the money cannot even be considered for release without the customer's full and honest co-operation.

Additionally, the return of monies depends on the nature of the issue, and it seems that William Hill make allowances to retain all funds for specific breaches of its terms and conditions. Further, you should not be relying on funds which are to be used for gambling, a leisure activity, to meet your financial obligations. We will not contact William Hill at this time, I suggest you wait for it to complete its investigation and you cooperate with its investigation when you are required to do so.

Yours Sincerely

Paul Fox
Gambling Monitor

This was the answer I got from Gibraltar Gambling regulator. You decide how safe your money are in a Gibraltar registered bookmaker!

**mrskamell** · 06-26-13, 08:02 AM

Subject: William Hill Online

Hi *******,

I am writing further to our recent conversation regarding your account with us.

Please be informed that according to the Management's decision, your account will remain closed and that all funds will stay on your account.

Our apologies for the inconvenience this may have caused you.

Should you have further questions or concerns, please do not hesitate to contact us via e-mail at support@willhill.com or via our Live Chat facility. We are here to assist you 24/7.

Kind regards,

Paul F.

Customer Services
William Hill Online

**mrskamell** · 06-26-13, 08:05 AM

"remain closed and that all funds will stay on your account" ????? Are you joking???

**isakambach** · 06-26-13, 09:48 AM

My WillHill betting History: 6000 EUR on FK Napredok Kicevo v Bregalnica Stip for FK Napredok Kicevo (1.91 decimal odds) I won BUT willhill paid me only 2181 EUR. I contact them on the livechat but I don't receive any adequate answer...I placed my bet on live... The match was started and it was 8th or 9th minute...the game had a lot of odds movements. Many said it was a bad line, but this is not my fault!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

**horja1** · 06-26-13, 10:54 AM

Originally posted by isakambach

My WillHill betting History: 6000 EUR on FK Napredok Kicevo v Bregalnica Stip for FK Napredok Kicevo (1.91 decimal odds) I won BUT willhill paid me only 2181 EUR. I contact them on the livechat but I don't receive any adequate answer...I placed my bet on live... The match was started and it was 8th or 9th minute...the game had a lot of odds movements. Many said it was a bad line, but this is not my fault!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

of course it is not your fault that the line was bad, but betting on such a line will only be in the book's advantage because the book has rules in place just for situations like this: if you winn they'll adjust the odds and pay you a lot less than you thought, and if you lose the book will keep your money