Help - Payout problem with 5Dimes

[Netprofit]

Dear all,

Sorry to raise this question unrelated to this thread here but I like to get some help as it is really frustrating.

I have horrible withdrawal experience from Sportsbook, and they are some of these recommended Sportsbook from SBR. My question is, how do I get as much as possible support from SBR. Which are the appropriate ways?

Should I report the circumstances I face to someone at SBR? Should I start a thread at which place under this forum?

Thanks a lot!!!

[THEGREAT30]

Dear all,

Sorry to raise this question unrelated to this thread here but I like to get some help as it is really frustrating.

I have horrible withdrawal experience from Sportsbook, and they are some of these recommended Sportsbook from SBR. My question is, how do I get as much as possible support from SBR. Which are the appropriate ways?

Should I report the circumstances I face to someone at SBR? Should I start a thread at which place under this forum?

Thanks a lot!!!

Do both? Fill out the complaint form and bash them until someone pays you some attention.

[SBR Lou]

Hi NetProfit, I moved this post from the 256 Man Sign-Up to the Industry section.

You may fill out an SBR complaint form and someone will assist you with your dispute.

[bigboydan]

Their are plenty of quality sportsbooks out there to choose from sir. The ones above are all quality books that I would personally recommend.

[wild willy]

Never ever had a problem at BET JAMAICA easy to use

[THEGREAT30]

Never ever had a problem at BET JAMAICA easy to use

Co-sign but I have been there for close to 5 years.

[Netprofit]

Hi NetProfit, I moved this post from the 256 Man Sign-Up to the Industry section.

You may fill out an SBR complaint form and someone will assist you with your dispute.

Thanks a lot CrazyL!!

[Netprofit]

THEGREAT30, bigboydan, wild willy,

Thank you all.

I take this opportunity to give a little introduction about myself as a background.

I have been using the Sports.com group of companies including Playersonly.com, Sportsbook.com and Sports.com since Year 2001 until Year 2007 when I was screwed really badly by their withdrawal scam, receiving checks from Lebanon etc. At that point my brother told me about SBR and to use those books highly recommended at SBR.

Since I am residing in China, not all of these sportsbooks are viable options for me given the problem of making a deposit. I have been using only Bookmaker.com for more than 1 year now since I am able to make a deposit using my credit card issued by a bank in China at Bookmaker.com, something which is not possible at almost all of the other sportsbooks - the credit card is good but there is prohibition against its usage for gaming purpose.

Following the Free 128 Players Tournament I started using 5Dimes as I found out that they allow deposit via Neteller 1-Pay. Neteller 1-Pay is actually not the same as Neteller but they operates in China. I have made all my deposits via Neteller 1-pay. I made a withdrawal request 3 days ago from 5Dimes requesting withdrawal via Bank Wire or MoneyGram as these 2 are the best options for me being in China if not the only options. The CS at Live Chat told me that they are not available and said I could only request withdrawal via Neteller. I pointed out that at the Payout options on 5Dimes webpage there is not available withdrawal option by Neteller 1-Pay only Neteller and they are not the same (under Deposit options they have both). THe CS asked me to go ahead selecting Neteller.

Yesterday I saw that the withdrawal request has been cancelled. I used Live Chat again they told me that the payout is rejected by Neteller. I explained that of course it is rejected because it is supposed to me Neteller 1-Pay not Neteller. I explained that Neteller account starts with 4 and Neteller 1-pay account starts with 8 which was what I provided. They told me it will be fixed and asked me to check again tomorrow.

At this stage I will not file a formal complaint at SBR but it is reassuring to know these options are available. I am not a professional handicapper but I actually aspire very much to be one. The fact that I have a full time professional job is not helping with this aspiration. At the same time the credibility and reliablity of online sportsbook is always at the back of my mind. Even though I have only joined SBR for a few months now I think it is such a wonderful website with great people. I hope to spend more time at SBR and get to know many friends here.

I will update about 5Dimes feedback.

[Netprofit]

Hi CrazyL,

Is it possible to help change the title of this thread to something more specific like:

Help - Payout problem with 5Dimes

Many thanks!!

Netprofit

[Netprofit]

It is quite frustrating, the following is my chat transcript today with 5Dimes, after checking back following their request to give a day to sort this out:

Please wait for a site operator to respond.
You are now chatting with 'Lilly'
Lilly: Hello. How may I assist you today?
Me: hi
Me: i would like to check the status of my payout request
Me: your CS here asked me to check back yesterday
Me: about the payout through Neteller 1-pay
Lilly: Can you please confirm your account number and password?
Me: which was mistaken to be Neteller
Lilly: Just a moment please
Me: ok
Lilly: Sir the money is back on your account.
Lilly: Please get in touch with Neteller as they are not taking the request.
Me: this was the reply i got yesterday
Me: i explained Neteller 1-pay is not the same as Neteller
Me: i deposited through Neteller 1-pay
Me: so the payout must be through Neteller 1-pay also
Me: i do not even have a Neteller account
Me: do you have a transcipt record of the chat yesterday?
Lilly: Yes we do, but unfortunately looks like there is no option to cash out with Neteller 1.
Lilly: So it will be better for you to contact them to see if you can use the regular neteller.
Me: could you please process the payout through bank wire or MoneyGram in that case
Me: it will be unreasonable that we can deposit via Neteller 1-Pay but we have to be limited to the option of payout via Neteller, which is totally unrelated
Lilly: I understand your frustration but at the moment as I told you the best option for you is to get in touch with neteller and explain them the situation.
Me: I have nothing to explain to Neteller - because Neteller has absolutely no relationship with Neteller 1-pay
Me: Please verify it on your side if necessary, but i know as a fact that Neteller is not related to Neteller 1-pay
Me: so how can Neteller help me in this case - i do not even have an account with Neteller
Me: i am residing in China, this is the point i clarified
Lilly: I understand that so what I mean is to ask Neteller one is you can also do withdraws with Me: I am ending up using a sportsbook which allows deposit but is not supportive when it comes to withdrawal option
Me: i am requesting that you help to process through bank wire or moneygram
Me: this is available at some of the other sportsbook
Me: otherwise i do not know what else i can do

[Netprofit]

Dear all,

Another 4 days have passed by and I am still waiting for the resolution of this payout issue. It is disheartening.

[ZBOIZ]

Can you ask for them to mail the check to you? Are get a moneyorder

[Netprofit]

Check is good for me for not the best, being in China it takes like 20 days to clear a USD check.

They promised to consider bank wire or MoneyGram 5 days ago but no reply since.

[Netprofit]

Lilly: We are here to help you, let me transfer you to my manager.
[11:06:35 PM] Rommel: Hello Sir
[11:06:57 PM] Me: i am here
[11:07:54 PM] Rommel: Sir, I want you to understand that we have all the intentions to pay and process your payout request
[11:08:10 PM] Rommel: However we had not been able to proceed with it, due to this difference of accounts
[11:08:14 PM] Me: it is good to hear that
[11:08:33 PM] Rommel: Due to your location, we are restricted to use other methods
[11:08:45 PM] Me: i understand - please consider to help me via Bank Wire or MoneyGram
[11:09:26 PM] Rommel: I will definitely consider that option, however I will need to ask to our processors if that options is available
[11:09:32 PM] Me: i understand it is difficult with my location
[11:09:42 PM] Rommel: Correct Sir
[11:10:14 PM] Me: that is the reason i seek out at SBR sportsbook which are reliable yet available with both deposits and withdrawals considering the location
[11:10:32 PM] Rommel: Tomorrow we are going to ask our Agents if any of this options are available also we will have to ask our General Manager if he authorizes this option
[11:10:59 PM] Rommel: To be honest with you this is the first time that we have this kind of difficulty
[11:11:28 PM] Rommel: we had several customers from China, Japan or Asia in General that use Neteller both to deposit and to withdraw
[11:11:31 PM] Me: Ok i can wait further i just want to make sure that this is taken up very seriously
[11:12:22 PM] Rommel: It is Sir, one of our main concerns is to pay our customers in a very efficient way
[11:12:51 PM] Rommel: I will like to ask you to please contact Neteller and try to change your account to the regular Neteller
[11:13:00 PM] Me: OK may i request a copy of this chat transcript for my file in the meantime
[11:13:21 PM] Rommel: like I told you before this is the first time we had a case like this, our Asian customers are able to deposit and withdraw via Neteller with no problem
[11:13:24 PM] Me: I will consider and find out more about that for the future
[11:13:39 PM] Me: but please do not hold up the current withdrawal request
[11:14:33 PM] Me: i hope you understand that it is also a cash flow issue for players if we deposit immediately and take more than 15 days for a payout
[11:15:07 PM] Rommel: Sure I can forward you the copy of this chat, once again Sir, I want you to understand that the first thing you must do is to speak with Neteller, meanwhile we will speak with our General Manager to have his answer regarding this issue if he authorizes a payout using a different method, then we will ask our Agents if Money Gram or Bank Wires are options to send you the money.
[11:15:22 PM] Me: i am currently raising my concern at SBR forum
[11:15:34 PM] Me: but i do not consider filing any complaint at this stage
[11:15:45 PM] Me: because i think your problem is reasonable
[11:16:01 PM] Rommel: I understand that Sir, but it was never our intention to hold this payout for you
[11:16:04 PM] Me: so long as you find a feasible way to process payout for me
[11:16:11 PM] Rommel: we proceed with your request since the day you made it
[11:17:31 PM] Rommel: unfortunately your Neteller is not processing the payout: Like we told you before due to this difference of accounts we had not been able to send your money, but it was never the intention to put a hold, or to make you wait for your money
[11:17:32 PM] Me: let me explain one more time - i do not even have an account currently with neteller, do you expect me to check with Neteller or Neteller 1-pay, because they are UNRELATED
[11:17:56 PM] Rommel: You dont have an account with Neteller?
[11:18:06 PM] Me: did you process payout to me via Neteller or Neteller 1 pay>
[11:18:11 PM] Me: yes i do not
[11:18:43 PM] Me: the account number starting with 8 which i used from the first day i joined 5Dimes is an account with Neteller 1-pay
[11:18:52 PM] Me: Neteller account starts with 4
[11:19:21 PM] Me: this is the reason, i keep explaining to your CS here because i understand this might be the confusion for you
[11:19:43 PM] Me: but nobody seems to understand this point
[11:20:03 PM] Rommel: I understand what you are saying Sir
[11:20:07 PM] Rommel: Ok, no problem Sir
[11:20:30 PM] Me: if you tried to pay to Neteller of course it will be rejected - I have nothing to do with Neteller
[11:20:38 PM] Rommel: Tomorrow I will speak with our General Manager, and explain to him the case,
[11:20:49 PM] Rommel: Don't worry Sir
[11:20:58 PM] Me: like you suggest, if Neteller 1-pay does not work for withdrawal but work for deposit
[11:21:30 PM] Me: i will request to be available withdrawal option via bank wire or MoneyGRam in order to keep using 5Dimes
[11:21:57 PM] Me: or i may use bank wire to deposit for the future if otherwise i am not allowed to make payout request
[11:22:02 PM] Rommel: Like I told you before Sir, tomorrow we will speak with our Agents and we will definitely look a feasible way to pay you
[11:22:26 PM] Me: ok let's leave it to tomorrow
[11:22:46 PM] Me: please kindly send to me a copy of this chat transcript
[11:22:51 PM] Me: thank you very much
[11:23:21 PM] Rommel: Yes Sir we will send you the e-mail to:
[11:24:07 PM] Me: could you please kindly send me update tomorrow about this by email?
[11:24:38 PM] Rommel: Yes Sir, we will be sending an e-mail with any update.
[11:24:51 PM] Me: thank you once again
[11:25:03 PM] Rommel: You are welcome Sir
[11:25:07 PM] Me: i will wait for your help and support
[11:25:08 PM] Rommel: Thank you for your patience
[11:25:26 PM] Me: no problem it is anyway very important to resolve for long term purpose
[11:25:44 PM] Me: bye
[11:25:56 PM] Rommel: Yes Sir definitely
[11:26:11 PM] Rommel: Have a good day!
[11:26:19 PM] Me: you too have a nice day!
[11:26:25 PM] Rommel: thanks

[ZBOIZ]

Check is good for me for not the best, being in China it takes like 20 days to clear a USD check.

They promised to consider bank wire or MoneyGram 5 days ago but no reply since.

Ask for a moneyorder. That takes no time to clear you just cash it. A lot of people don't know that 5DIMES do moneyorders.

That seem like the best option for you. I got a money order a couple of weeks ago from them.

[big joe 1212]

They are fuking retarted. How many times do you have to explain that you have nothing to do with Netteller! Why do they wait this long to get working on it? What a joke! If it was a deposit they will work on it immediately! What a joke they are!

[Netprofit]

They are fuking retarted. How many times do you have to explain that you have nothing to do with Netteller! Why do they wait this long to get working on it? What a joke! If it was a deposit they will work on it immediately! What a joke they are!

This is exactly the frustration. Deposit is instant, when we lose that is it. When we win, we have to use all patience, live chat, calling, submitting copies of passport, credit card, filling out forms and worse case all the excuses for not paying out.

I believe it is the objective for most of us to make a profit, if not a living out of sports handicapping. It depends on a lot of skills plus the discipline in order to make it that is fine. But this disregard of fair play is the most disheartening part.

[Netprofit]

Ask for a moneyorder. That takes no time to clear you just cash it. A lot of people don't know that 5DIMES do moneyorders.

That seem like the best option for you. I got a money order a couple of weeks ago from them.

Money order = MoneyGram or not?

[InTheHole]

Originally Posted by big joe 1212
They are fuking retarted. How many times do you have to explain that you have nothing to do with Netteller! Why do they wait this long to get working on it? What a joke! If it was a deposit they will work on it immediately! What a joke they are!
----------------------------------------------------------------------------------
This is exactly the frustration. Deposit is instant, when we lose that is it. When we win, we have to use all patience, live chat, calling, submitting copies of passport, credit card, filling out forms and worse case all the excuses for not paying out.

I believe it is the objective for most of us to make a profit, if not a living out of sports handicapping. It depends on a lot of skills plus the discipline in order to make it that is fine. But this disregard of fair play is the most disheartening part.
------------------------------------------------------------------------------------

Lucky for you it 5Dimes...youll be paid

[dwaechte]

Definitely sounds like a legitimate complaint. Hopefully they shape up and get this resolved quickly.

[Netprofit]

----------------------------------------------------------------------------------
This is exactly the frustration. Deposit is instant, when we lose that is it. When we win, we have to use all patience, live chat, calling, submitting copies of passport, credit card, filling out forms and worse case all the excuses for not paying out.

I believe it is the objective for most of us to make a profit, if not a living out of sports handicapping. It depends on a lot of skills plus the discipline in order to make it that is fine. But this disregard of fair play is the most disheartening part.
------------------------------------------------------------------------------------

Lucky for you it 5Dimes...youll be paid

You reckon so? Why? I definitely hope you are right!

[ZBOIZ]

Money order = MoneyGram or not?

No moneyorder is different from Moneygram. It's like a check but it's instant cash. Once you put it in your bank it go straight through. You dont have to wait for it to clear. It took me 5 business days.


And it only cost me $15 instead of paying a large fee for moneygram

[ZBOIZ]

Moneyorder is very good. Give it a try and you should be fine.

[ericmangin]

how could this happen from an A+ sportsbook!!!

[WileOut]

Because it happens to everyone eric. There is no business in the world that operates without problems, sportsbook or non-sportsbook. Google has bounced checks to people. But because the people are dealing with Google they know they will be paid.

You also have to understand that for Americans, the US gov't has made it very hard for foreign sportsbooks to operate here in America. They passed a law called the UIGEA which makes it very hard on the sportsbooks. They are always trying to take out processors and just make it very hard on people to play at sportsbooks.

But they will not be able to completely stop it. Thats the good news.

[WileOut]

You also have to understand the nature of the internet. For every person that comes to SBR with a story about having a problem with a payout, 1000 other people get paid without a problem. They just aren't as motivated to go on the internet to report it because everything seems fine to them, as it should.

[Netprofit]

dwaechte, ZBOIZ, ericmangin, WileOut,

Thank you all for comment.

Following is email correspondence since 5 Dec:

From: Info <info@5dimes.com>
To: Netprofit email
Sent: Friday, 5 December 2008 8:38:44
Subject: Re: Neteller Payout

Dear Customer,

Greetings from 5dimes. We are aware of the circumstances that your payout requests have recently met.
Thank you for insistence and information on this matter, we apologize for any confusion that might have arisen while dealing with these complications...
Although you have received mixed messages regarding this problem, we would like to inform you that we are indeed dealing with your Netteller account situation.
We have been communicating with the Netteller staff in order to find the best solution as soon as possible.
Today we will be discussing the situation with our accounting department and once we have accomplished any development we will proceed to inform you by email.
Once again we apologize for this confusion and delay.
Rest assured, we are working towards the best possible solution.

Best Regards,

Fred
Customer Service Supervisor
5dimes Sportsbook

[Netprofit]

At 05:32 AM 12/8/2008, you wrote:

Dear Fred,

Thank you for your email. Please kindly advise the update on this issue?

It has been another 3 days since I receive this email and a total of 2 weeks from my original payout request, it is absolutely important to make sure a satisfactory resolution of payout issue. It is important for me to understand whether I should continue to use 5Dimes at all in the future.

Thank you and best regards.

(Netprofit)

[Netprofit]

From: Info <info@5dimes.com>
To: Netprofit email

Sent: Wednesday, 10 December 2008 6:11:29
Subject: Re: Neteller Payout

Dear Customer,

Greetings! First of all we would like to apologize for any inconveniences caused by this issue. Unfortunately, though we were supposed to be working with them since a few weeks back, it seems there were some problems with our account set up, which prevented us from being able to pay you out immediately as requested. However, our accounting department has assured us that the troubleshooting for all Neteller 1-Pay issues is almost finished and this option should be completely up and running within the next couple days.

I have also decided to enclose a $50 free play available right away to your account due to the inconvenience. Please let us know if there is anything else we can do for you.

Best Regards,

Lewis
Customer Service Manager
5Dimes Sportsbook & Casino

[Netprofit]

At 06:21 PM 12/9/2008, you wrote:

Dear Sir,

Thank you for the free play. I appreciate your gesture.

I am most concerned to make sure that I can use 5Dimes, as recommended by SBR continuously for the future. To have this assurance, I will appreciate to process a payout via Neteller 1-pay as soon as possible. If it works, I know I can do the same for the future.

Thank you.

(Netprofit)

[Netprofit]

From: Info <info@5dimes.com>
To: Netprofit email
Sent: Wednesday, 10 December 2008 7:41:11
Subject: Re: Neteller Payout

Dear Customer,

Unfortunately, the 1-Pay situation has not been fully resolved yet. However, by confirming with your username and password, we will gladly take your payout request and process it as soon as possible.

Please let us know if there is anything else we can assist you with.

Best Regards,
Mark
Customer Service
5Dimes Sportsbook & Casino

[Netprofit]

From: Netprofit email
To: Info <info@5dimes.com>
Sent: Wednesday, 10 December 2008 12:53:39
Subject: Re: Neteller Payout


Dear Sir,

Please kindly inform as soon as the 1-Pay problem is fully resolved at which point in time I would like to have your help to process a payout so that I can have the assurance and comfort to continue using 5Dimes for the future.

Thank you and best regards.
(Netprofit)

[Netprofit]

Their reply yesterday:


Dear Customer,

We will gladly keep you updated as more information becomes available. We thank you for your understanding.

Please let us know if there is anything else we can assist you with.

Best Regards,
Mark
Customer Service
5Dimes Sportsbook & Casino

[Netprofit]

At least they reply, I know there are worse cases, but I hope to get payout soon.

Will keep updated.

[big joe 1212]

wow, how frustrating!