So before i had my casino meltdown i had a cruise pretty much already booked for this year. It got canceled and i got what was supposed to be 25% credit . They sent me an amount for each room what the credit was . I rebooked with my travel guy at that cruise line and with the credit difference upgraded my wife and my room to the next level and got some room credit and a drink credit . Then my nieces got drink upgrades and room credit too.
So he hands it over to them and there should be no additional cost except the taxes. I booked 3 rooms total . So i did not see the rooms linked together but i noticed our room which should have been 100% covered there was $900 still owed and the amount of credit did not look right. I left a message for our guy and it gets changed. To higher . Now they want $1300+ .
So i call and this lady Susan tells me they made a mistake on the credit . This is after everything was done with my rep at the same cruise line that told me i would owe nothing but the taxes. I asked her how are they fixing this and she says to the lower amount. And the other 2 rooms were wrong too (Their mistake) .
IDK if this is an honest mistake but i feel this was not the deal we agreed on. I left a message for my guy and i told Susan if this is going to cost me thousands more then we already agreed on i was going to probably cancel. Originally we had a Concierge class room handicapped . But the new cruise did not have handicapped. But i figured our credit paid for the upgrade which had handicapped.
My wife has time shares 5 weeks so we can do something else . And if they turn around and want a couple thousand more AFTER making this deal to rebook with them i feel like this is almost a bait and switch . Although it could be an honest mistake . But it is their mistake i do not want to pay thousands more then before i cancelled.
Would you guys cancel if they do not agree to the deal we made already?
So he hands it over to them and there should be no additional cost except the taxes. I booked 3 rooms total . So i did not see the rooms linked together but i noticed our room which should have been 100% covered there was $900 still owed and the amount of credit did not look right. I left a message for our guy and it gets changed. To higher . Now they want $1300+ .
So i call and this lady Susan tells me they made a mistake on the credit . This is after everything was done with my rep at the same cruise line that told me i would owe nothing but the taxes. I asked her how are they fixing this and she says to the lower amount. And the other 2 rooms were wrong too (Their mistake) .
IDK if this is an honest mistake but i feel this was not the deal we agreed on. I left a message for my guy and i told Susan if this is going to cost me thousands more then we already agreed on i was going to probably cancel. Originally we had a Concierge class room handicapped . But the new cruise did not have handicapped. But i figured our credit paid for the upgrade which had handicapped.
My wife has time shares 5 weeks so we can do something else . And if they turn around and want a couple thousand more AFTER making this deal to rebook with them i feel like this is almost a bait and switch . Although it could be an honest mistake . But it is their mistake i do not want to pay thousands more then before i cancelled.
Would you guys cancel if they do not agree to the deal we made already?
