Hello
My username in Bet365 is: ****
Yesterday, I see a banner about Bet365 Sportsbook in one website of picks
Then, I decided to create my account
I created her, deposited 100$ USD
After this, I went in the support chat, to ask and remove some doubts
In this moment, for my surprise, the man agent support spoke to me that my account now was locked, pending verification, without to speak reasons for this
But ok, until here, is fine
I made the request of verification phone call
The agent support called me in this moment, and we made the verification and confirmation of account
After this, I entered again in the webchat. Now, the agent support spoke to me that I sent my ID
Ok, I sent my ID (driver license) photo and one letter account utility with my name and address
Today I received the confirmation of them speaking that the confirmation of my doc was ended and my account was verified
But, my account continues locked!
Now they spoke to me to wait one letter in my house with one code to confirm my address
This is ridiculous!
I have to wait 3 or 4 weeks, to can to start to use my account?!?!
I deposited in 2010 and only can to use my account and my money in 2011?!?! Ridiculous!
Why they not unlocked my account and allows me to use my account, with my account, while I not receive this letter?!?!
They can to place restrictions in my account, as to remove withdraws, to remove bonus, but allows me to use my money!!! At least!!!
I never see this before with any, to deposit in one year, to verify phone call, to verify id doc, and only to can to use the account in next year!!!
If I not knows a customer interesting to them, then return my money to my method deposit! I want to bet this week, this year! I deposited to bet yesterday, I cannot this.
What do I make?
Help-me, please.
My username in Bet365 is: ****
Yesterday, I see a banner about Bet365 Sportsbook in one website of picks
Then, I decided to create my account
I created her, deposited 100$ USD
After this, I went in the support chat, to ask and remove some doubts
In this moment, for my surprise, the man agent support spoke to me that my account now was locked, pending verification, without to speak reasons for this
But ok, until here, is fine
I made the request of verification phone call
The agent support called me in this moment, and we made the verification and confirmation of account
After this, I entered again in the webchat. Now, the agent support spoke to me that I sent my ID
Ok, I sent my ID (driver license) photo and one letter account utility with my name and address
Today I received the confirmation of them speaking that the confirmation of my doc was ended and my account was verified
But, my account continues locked!
Now they spoke to me to wait one letter in my house with one code to confirm my address
This is ridiculous!
I have to wait 3 or 4 weeks, to can to start to use my account?!?!
I deposited in 2010 and only can to use my account and my money in 2011?!?! Ridiculous!
Why they not unlocked my account and allows me to use my account, with my account, while I not receive this letter?!?!
They can to place restrictions in my account, as to remove withdraws, to remove bonus, but allows me to use my money!!! At least!!!
I never see this before with any, to deposit in one year, to verify phone call, to verify id doc, and only to can to use the account in next year!!!
If I not knows a customer interesting to them, then return my money to my method deposit! I want to bet this week, this year! I deposited to bet yesterday, I cannot this.
What do I make?
Help-me, please.