to the person inquiring about the wachovia bank wire.... I received a bank wire from wachovia a couple weeks ago...
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guys......
I just received my bank wire.... it's my birthday today too...
unrealComment -
more info.. requested on the 29th.. processed on the 16th..
now waiting for a check to get processed and i'm set..Comment -
And Here We Go...
Well it is past midnight here on the east coast. I have had bank wires done before and if the wires from the 21st are really coming on the 15th business day, it will be in my account within the next few hours. Highly unlikely, but I will keep you guys posted. I was told by one of the customer service goons yesterday that it would be in there as of 4/27. I'm not holding my breath and I'm already drinking so I can conjure up some disgusting stuff to say about their mothers when I get on live chat help.
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And Here We Go...
Well, a few Newcastle's later and this is what we got:
Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Chat InformationHello, my name is Mark Hill. How may I help you today?
You: Hey Mark!
You: Talk to me, where have all the payouts gone?
Mark Hill: It has come to our attention that some bank wire withdrawals are taking more than 10 business days to arrive in customers' bank accounts.
The Withdrawals Department is working with our bank to have all these transactions credited as quickly as possible. The funds should appear in your bank account soon.
We sincerely apologize for the delay and thank you for your continued patience.
You: Wrong answer.
You: There are many people paid after me, MANY! Where are the bank wires from the 21st of March?
Mark Hill: I apologize for any inconvenience caused.
You: Mark, come on now. Help me out here. What alternatives are there to the situation?
Mark Hill: It is our responsibility to ensure that your money is always sent using reliable and trustworthy companies, and we have now established new partnerships which we trust will be long-term solutions. Unfortunately, our commitment to find the right partners has slowed us down - but there was never any doubt that your money was absolutely safe. Please accept our humble apologies and we thank you for weathering this storm with us.
You: Can the money be put back in my account?
Mark Hill: The funds have already been sent so they cannot be redeposited
You: Lord knows I won't make another deposit? Is there any sort of bonus or retribution whatsoever?
Mark Hill: Our VIP department will not be able to credit you with a bonus in compensation for delays in receiving your withdrawal at the moment. Once the funds have reached you, they will consider crediting your account with a bonus. Please contact us once the money reaches you so that we can put this request through. Thank you for your understanding.
You: Sent where? Obviously not to me?
You: My question is how come everyone before and after me got their payouts, but not me?
Mark Hill: We are extremely sorry for any inconvenience caused by the recent withdrawal delays and subsequent cancellations. As you are aware, recent developments in the US have resulted in many of our payment processing partners move out of the US market. This had an immediate impact on withdrawals (as you are fully aware, being unfortunate enough to experience this first hand).
You: Wrong answer Markie. So what's the new timetable? June, July, football season?
Mark Hill: Please allow until the end of next week
You: Wrong answer again, I've allowed it to the end of 5 next weeks! I want someone to tell me where the hell the money went!
You: If not, at least let me bet it or something for God's sake!
You: Look, I know you didn't personally lose my money. And I know the sportsbook.com Wizard of Oz in the accounting department won't give you any details, but stop the BS here.
Chat InformationYour Issue ID for this chat is *************
Mark Hill: I will contact the relevant department and ask them to look into this
Mark Hill: They will be in contact in the next 12 - 24 hours with an update Via email.
You: Who is the relevant department?
You: Since your company has no direct contact with the Wizard of Accounting department, I would consider customer service the most relevant department. YOU to look into this.
Mark Hill: The withdrawals department
You: I have contacted the withdrawals department repeatedly with no success in reply.
You: That's not going to cut it.
Mark Hill: They are not available for direct contact, sorry
You: Where's my money, Mark? What are you or your supervisor going to do to make this right? I enjoyed using your services. So what are you going to do to make it right?
You: Not available for direct contact? Are they invalids?
Mark Hill: I apologize for any inconvenience caused.
You: Apologizing is not going to cut it. Transfer me to someone who gives a damn!
Mark Hill: My supervisor will only say the same thing I have
You: Well I don't care! I want to talk to them too! You have an obligation as a customer service representative to take responsibility for the actions of others sometimes, Mark, and right now you're not doing that.
You: Automated apologies aren't going to make this right! Not to me, not to anyone!
You: And there's no remorse. Not even a "Hey, here a free poker game on us for losing your money." Nothing, just sheer arrogance.
Mark Hill: I am sorry but you will get your funds as soon as possible
You: Okay, project that.
You: Everyone else has gotten theirs, so why haven't I got mine?
You: If I can get a straight answer, I'll drop it and be patient.
You: But I think my patience is wearing out.
Mark Hill: I will ask the relevant department to look into it and get back to your via email
You: Mark, you are truly a sportsbook.com hall of fame gypsy. No f*****g answer, no f*****g solution, no f*****g morals. You are the epitomy of the online no talent ass-clown. I hope you get mad cow disease beating off your donkey.
God I hate these pricks!
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Withdraw Date 3-26-07
Please excuse me if this questions has been answered before. Has anyone received a withdraw check that was initiated on 3-26-07. My check, they say, is still waiting to be processed. Thank you for any information!Comment -
My "initiation" technically began on 3/26, as this was the day I finally got them to tell me that my information was not correct, which was why it was not processed. I was then told that it was processed on the 28th, and received the stardard wash, rinse, repeat reach arounds for 3 weeks, before they officially "processed" it on 4/17. Supposedly, it is now with the processor. By my tone, I think you can assume that I have not received my money.Comment -
Name Change
We here at Sportsbook.com take sincere pride and strive to rip off each and every customer of their hard-earned money. And we cannot allow ourselves to commit such a fallable misjustice without altering our website address in order to correctly state our real intentions: to squeeze the mothafocking life out of your betting accounts and string you along, rope-a-doping you the whole time, making your dumb assess believe you'll see your cash.
So we have changed our name to www.sportscrook.com
Sign up now and you'll receive for free an extra-juicy lie from our untrained and uncouth wetback customer service department! Dont hesitate, Ahmed Jones' phone is free and hes waiting to focking ruin your day! Hurry up before Ahmed straddles his donkey one more time and it jack knifes his little pee pee in two!!!
Sincerely yours,
The sportscrook teamLast edited by artofagression; 04-27-07, 05:37 AM.Comment -
Now I have 3 people telling me that I'm at the bottom of the queue. One person insisting I am at the top of the queue, and one perosn saying she doesn't know where I am in the queue. the only thing they all agree on is that I am in the queue and can't give me a time frame as to when I will ge out of the queue. But since I have been such a loyl cusotmer or so many years, they are asking that I stay loyal to them, eventhough they are treating me like crap.Comment -
3/19/07 update. NOTHING FROM THE SCUMBAGS AT SPORTSBOOK.COM YET. 40 DAYS ******** AVIOD SPORTSBOOK.COM *************Well, a few Newcastle's later and this is what we got:
Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Chat InformationHello, my name is Mark Hill. How may I help you today?
You: Hey Mark!
You: Talk to me, where have all the payouts gone?
Mark Hill: It has come to our attention that some bank wire withdrawals are taking more than 10 business days to arrive in customers' bank accounts.
The Withdrawals Department is working with our bank to have all these transactions credited as quickly as possible. The funds should appear in your bank account soon.
We sincerely apologize for the delay and thank you for your continued patience.
You: Wrong answer.
You: There are many people paid after me, MANY! Where are the bank wires from the 21st of March?
Mark Hill: I apologize for any inconvenience caused.
You: Mark, come on now. Help me out here. What alternatives are there to the situation?
Mark Hill: It is our responsibility to ensure that your money is always sent using reliable and trustworthy companies, and we have now established new partnerships which we trust will be long-term solutions. Unfortunately, our commitment to find the right partners has slowed us down - but there was never any doubt that your money was absolutely safe. Please accept our humble apologies and we thank you for weathering this storm with us.
You: Can the money be put back in my account?
Mark Hill: The funds have already been sent so they cannot be redeposited
You: Lord knows I won't make another deposit? Is there any sort of bonus or retribution whatsoever?
Mark Hill: Our VIP department will not be able to credit you with a bonus in compensation for delays in receiving your withdrawal at the moment. Once the funds have reached you, they will consider crediting your account with a bonus. Please contact us once the money reaches you so that we can put this request through. Thank you for your understanding.
You: Sent where? Obviously not to me?
You: My question is how come everyone before and after me got their payouts, but not me?
Mark Hill: We are extremely sorry for any inconvenience caused by the recent withdrawal delays and subsequent cancellations. As you are aware, recent developments in the US have resulted in many of our payment processing partners move out of the US market. This had an immediate impact on withdrawals (as you are fully aware, being unfortunate enough to experience this first hand).
You: Wrong answer Markie. So what's the new timetable? June, July, football season?
Mark Hill: Please allow until the end of next week
You: Wrong answer again, I've allowed it to the end of 5 next weeks! I want someone to tell me where the hell the money went!
You: If not, at least let me bet it or something for God's sake!
You: Look, I know you didn't personally lose my money. And I know the sportsbook.com Wizard of Oz in the accounting department won't give you any details, but stop the BS here.
Chat InformationYour Issue ID for this chat is *************
Mark Hill: I will contact the relevant department and ask them to look into this
Mark Hill: They will be in contact in the next 12 - 24 hours with an update Via email.
You: Who is the relevant department?
You: Since your company has no direct contact with the Wizard of Accounting department, I would consider customer service the most relevant department. YOU to look into this.
Mark Hill: The withdrawals department
You: I have contacted the withdrawals department repeatedly with no success in reply.
You: That's not going to cut it.
Mark Hill: They are not available for direct contact, sorry
You: Where's my money, Mark? What are you or your supervisor going to do to make this right? I enjoyed using your services. So what are you going to do to make it right?
You: Not available for direct contact? Are they invalids?
Mark Hill: I apologize for any inconvenience caused.
You: Apologizing is not going to cut it. Transfer me to someone who gives a damn!
Mark Hill: My supervisor will only say the same thing I have
You: Well I don't care! I want to talk to them too! You have an obligation as a customer service representative to take responsibility for the actions of others sometimes, Mark, and right now you're not doing that.
You: Automated apologies aren't going to make this right! Not to me, not to anyone!
You: And there's no remorse. Not even a "Hey, here a free poker game on us for losing your money." Nothing, just sheer arrogance.
Mark Hill: I am sorry but you will get your funds as soon as possible
You: Okay, project that.
You: Everyone else has gotten theirs, so why haven't I got mine?
You: If I can get a straight answer, I'll drop it and be patient.
You: But I think my patience is wearing out.
Mark Hill: I will ask the relevant department to look into it and get back to your via email
You: Mark, you are truly a sportsbook.com hall of fame gypsy. No f*****g answer, no f*****g solution, no f*****g morals. You are the epitomy of the online no talent ass-clown. I hope you get mad cow disease beating off your donkey.
God I hate these pricks!
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Well another week goes by and no wire sent for a wire that was sent on 3/21. This is f_cking crazy. I thought since I received a wire from sportsbetting.com last week that I would have received it but I guess not.Comment -
The only possible explanation for the missing 3/21 wires is that they were sent by a different processor, and the processor is just sitting on the money.Comment -
it could very well be one of the processors that may have pulled out...if apaulius is speaking of any truthComment -
Still no 3/21 wire.Comment -
What is most distressing about these 3/21 wires is that no one at SB gives a damn. There is absolutely no ocncer over the fact that these wires are seemingly gone. No douobt they will ask you to wait another 48 hours, and then aske that you waitn another 4 weeks while they reprocess your wires.Comment -
To be honest, I hvaen't noticed any change in thier cusomter service. Live chat is a bit slower, but thats obviously due to volume. Otherwise CS is as useless as they have always been. The only real difference is beforehand very few people had such serious problems taht not many realized just how bad the cs wasComment -
Their customer service is not bad,they are quick to reply and have always been a great help to me.I have always been compensated for any inconvenince there as wellComment -
Just thought I would let you know, that my wire hit today. It was processed April 14th. I am not posting any details of the wire.Comment -
Anyone use WSEX book?
Have they experieced any delays on their Express Check Withdrawls ?Comment -
The problem with the CS reps is that they have zero power. All they can do is write up a ticket and send it to the relevant department and ask you to wait 48 hours for a response. You are nevr able to directly communicate with anyone in a poistion of authority.
The CS reps also blindly read to you whatever notes are in your file even if they make zero sense.
I requested withdrawals on march 15th, and the funds were in my bank account on Aprils 3rd. A little less than 3 weeks. Now I requested funds on march 26th, the porcessor finally sent out the check this week. I should be getting it in 2-3 weeks. So that will be a 6-7 week wait. The funds I requested on the 29th, they are telling me won't go to the processor for another 2 weeks, and then it will be a 3 wek wait from thier before I get my money. So a total wait time of 9 weeks. At the same time they are telling me this, they are insisting that the backlog is shifting. And processing times are improving. Don't these people have any self respect. Or are they just so stupid that they will believe anything thier managers tell them, even if it makes absolutely no sense.Comment -
whatever
Just got of the phone with Cs....Im in that 4/4 (3/21) group. She tried to tell me that I hust reached the top of the list yesterday and it was sent to me. Whatever, i dont have to tell you what I told her, anyway I think my money is history.Comment -
Still waiting on their string- a -long BS.They recently processed a new pay-out check of 500.00 from April 15 that will be sent out by DHL and was told that the remaining payout will most likely appear in the next week or two.I'll wait a bit longer and if they do not come I will hit them with the chargebacks.They combined the 2 checks I am waiting on for months now into 1 check. Sportsbook.com sucks.Comment -
At least she admits it
Hello, my name is Elaine Rafferty. How may I help you today?
You: Where is money that was once again "garenteed" to be here by today? Once again I am ****ed by u guys
You: Hello?
Elaine Rafferty: please bear with me for a moment while I look into this...
You: ok
Elaine Rafferty: please bear with me for a moment while I look into this...
Elaine Rafferty: Unfortunately we have no further update on wires sent on 04.04 but this is a high priority issue we are looking into it
You: So you guys have no idea where thay went?
You: How is that possible
Elaine Rafferty: We know that they are still en route but we are tracing their exact whereabouts at the moment
You: How come customer service on the phone this morning told me that my wire was sent yesterday , and that i reached the top of the list
You: Which by tha was I know was a total lie
Elaine Rafferty: This is for $875 correct?
You: yes
You: it seems that no one from the 3/21 (4/4) batch have got thier money
Elaine Rafferty: It is true that 04.04 wires have yet to be credited and we are looking into why at the moment
You: Well at least you finally acknowledge this
You: When will you know whats going on?
Elaine Rafferty: It's hard to be exact but my opinion is that more information will be available by mid-week
You: okay...Once again you have all the cards and i have no options but to waitComment -
I agree that their change of processors has created a communication gap between departments and this Mar 21st problems really suck.I hope this is resolved soon.I dont think they are going to rip us off !!!Comment -
One day after my first post......
I can't believe this, but here it is.......I just received an email from Sportsbook.......It goes like this......
We thought that you would like to know that your withdrawal from 4-Apr-07 has been processed. It was sent on 27-Apr-07 as an international bank wire transfer to wire instructions you provided.
This wire will appear in your account within 7-10 business days.
Feel free to contact us if you have any further questions about your withdrawal or any other issue related to your account.
Good luck and have a great day,
Kris
The www.sportsbook.com withdrawal team.
Now they supposedly have a "withdrawal team".......Will wonders never cease.......
Last edited by Tony777; 04-27-07, 11:25 AM.Comment -
Tony,
That's amazing check out the email I got this morning.
Thank you for contacting us.
Your withdrawals have been approved for sending but they have not yet been sent. Because our processor is running behind schedule, we have had to hold off sending any more batches of withdrawals for processing until they have caught up. We believe that they will have actually dispatched everything that we have sent to them by the end of this week. This means that we will be able to send more withdrawals for processing as of Monday. Of course, this is not the ideal situation and as a long-standing customer I am sure you realize that these recent delays are unusual, having had many withdrawals delivered to you in a timely fashion before now.
They process your withdrawal that you requested 8 days after mine. And they tell me they weren't processing any withdrawals today because they have a backlog. I just don't get it. It just seems like they are processing everyones withdrawals but mine.Comment -
The only thing they have told me is that the withdrawl department knows of the March 21st issue and they will be contacting me within the next 5 days with an update.Comment -
It seems like the only people actually getting money are small withdrawals, <$2,000. Doesn't seem like the people requesting 3, 4, or more K are getting theirs.Comment -
Marc,
I can only bet you, that I will be back here in 10 business days, informing this forum that I still haven't received the wire transfer.......I wish you luck with your withdrawal that you sent out before mine......However, sending an email that I will be getting my wire transfer in 7 to 10 business days, is better than not hearing anything at all........lolComment
