sportsbook.com withdrawal delay...

[akalinsk]

Received CHECK today that was processed 4/03/07. Received my WIRE last week that was processed on 3/27, as stated on this thread the day I received it. They are paying - averaging about 4 weeks on both withdrawal methods.

Abacus, regular mail or DHL? Can you tell when your check was actually cut? Thanks.

[Bewildered]

I've had enough of this crap. Chargebacks in progress.

They won't tell when they'll send your check out but it only takes 2 hours to put the money back into your account.

****EM

[onlinescam]

I've had enough of this crap. Chargebacks in progress.

They won't tell when they'll send your check out but it only takes 2 hours to put the money back into your account.

****EM

[abacus30]

Abacus, regular mail or DHL? Can you tell when your check was actually cut? Thanks.

Regular mail - check cut 4/20

[akalinsk]

Nope, nothing in the mail today.

Metsfan, Abacus - are you guys on the East Coast?

Hopefully, it's just the transit to Cali that's delaying mine...

[abacus30]

Browns/Bengals country here

[Dolphins13]

all these people being paid huh? still no money for me...today marks the 4th deadline sportsbook.com has promised me haha now i call today and they tell me that it will take another 10 days because of easter.....this is such bullshit...i dont believe anyone is getting paid that is my honest to god gut feeling....my withdrawal was from march 23rd i havent got one cent except hundreds of lies now another ten days they say because of easter SUCH BS....sportsbook.com i wish i could kill em

[marc]

AFter having spent an hour on live chat yesterday trying to determine what documentation they want, I sent it to them. Then tonight I ask if they processed my withdrawals. They promised me on friday that my withdrawals would go out in the very next batch. Instead of processing my withdrawals, they decided to ask instead that I send them the front and back of my credit card, even though this credit card is hyperactive, whihc means that I've already sent it to them before.

But because there audit group decided they wanted to see it agian. my withdrawals will now have to wait for the next bacth, unless of course theyd ecide to ask for even more documentation.

They've wasted so much of my time, I wouldn't even feel guilty at this point about doing a **********

[glassjoe]

Received CHECK today that was processed 4/03/07. Received my WIRE last week that was processed on 3/27, as stated on this thread the day I received it. They are paying - averaging about 4 weeks on both withdrawal methods.

How do you figure? You got your check processed and recieved it 3 weeks after& bank wire which was received 4 weeks...

so doesn't it seem like check is quicker?

[apaulius]

info

any new info on chargebacks... how long does it take to get your money back.. been waiting on this freaking wire forever now giving up hope..

gonna pull the trigger by weeks end if i dont receive anything.. just wondering how long it will take the credit card company to recover my money!

[jpot34]

Withdraws

I have 4 checks waiting to be processed with Sportsbook.com. I initiated these withdraws on 3-26-07, 4-4-07, 4-8-07, and 4-15-07. After warning them with chargebacks, they say all will be in the next batch. Time will tell. Just for information purposes, I just received a check from Linesmaker.com today. It was withdrawn from my account on 3-26-07, as well. At least they are paying.

[chumley]

I'm new to the board, though I've been watching for numerous weeks now. I've been tracking the posts, trying to gauge the progress of my own issues relative to those of all others on this board.

Anyways, I made my first requests for withdrawal at the end of February, and am still waiting. I requested two checks, and like a number of others on here, I received confirmation that checks were sent on 4/4 via regular mail, after a number of ridiculous stalls and excuses. Of course, now I'm getting the run around that the checks STILL have not been sent, despite at least 5 conversations assuring me that the checks will be here any day, including the following e-mail that was sent to me on 4/7:

Reference number: LTK51026935XXX Please use this ticket number in any
correspondence in relation to this matter.

Dear XXXX,

Thank you for contacting us.

I can confirm that both checks were sent out on 04.04 by priority courier and
should be received with 10 days from the date sent.

We are always here to help you. Please feel free to reply to this email if you
have any additional questions in relation to this or any other matter.

Kind regards,

Elaine Rafferty

________________________________________ ___

I've been very patient, and reading the trials and tribulations of so many on this board has actually brought a bit more sanity than I would have if I didn't know others were enduring the same BS.

So, I'll keep you updated as to what happens, but I'm extremely angry now. Mets(?), you have a like situation to mine, and you received your money, which provides me hope. But others in similar situations to my own are getting screwed, so it's time I share my side, and get involved.

[chumley]

Tonight's customer service

Here is tonight's BS:


Hello, my name is Dorothy Hatton. How may I help you today?
You: Reference number: LTK5102693544X Please use this ticket number in any correspondence in relation to this matter. Dear XXXX, Thank you for contacting us. I can confirm that both checks were sent out on 04.04 by priority courier and should be received with 10 days from the date sent. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Kind regards, Elaine Rafferty
You: can you please explain why this was sent when my check STILL has not been sent?
You: why do you have to lie?
Dorothy Hatton: Thank you for waiting. I will be right with you.
Dorothy Hatton: $2,336.17 was finally sent on 4/23
Dorothy Hatton: Please allow up to 15 business days for arrival
You: and the $****?
You: 15 more business days? are you fu**ing crazy?
Dorothy Hatton: I'm sorry for the delay. I'll be right with you.
Dorothy Hatton: Once again, I apologize for the delay. I will be with you in a moment.
Please wait while I transfer the chat to 'Agy Martinez'.
Hello, my name is Agy Martinez. How may I help you today?
Agy Martinez: I'm sorry for the delay. I'll be right with you.
Agy Martinez: Your funds for XXXX.00 was also sent on the 04/04/06
Agy Martinez: Via regular Check to the address we have for you on file
You: well, the other person told me the $XXXX was just sent on 4/23
You: what's the story?
You: I was told today, on the phone, that both are still waiting, and should be sent out from the processor soon
You: the phone rep said that BOTH will be sent later this week, which runs contrary to what you are now telling me
You: so, who is lying?
You: you, or the phone rep?
You: why would the phone rep tell me that the check processor has not yet sent my checks?
Agy Martinez: Please note that your funds was sent on 04/04/07
You: is today's phone representative a liar?
You: and, how do you explain this from the representative just before you:
You: $2,336.17 was finally sent on 4/23 Dorothy Hatton: Please allow up to 15 business days for arrival
You: well?

Once again, I apologize for the delay. I will be with you in a moment.
Agy Martinez: Please hold
Agy Martinez: I am sorry
Agy Martinez: The phone and previous representative are correct
You: did you just choose to lie for the fun of it?
Agy Martinez: Have just received a note from our Bank stating that Check withdrawal for 4th will be will sent out this week from April 23 to April 28th.
You: hoping you wouldn't get called out?


Take it for what it's worth

[chumley]

One more follow-up ...

More from our "conversation" ...


why did you tell me one story to start, then just change your story?
You: and, why did the CS rep before you give me the same bullshit that the checks were sent out on 4/4
You: and why did the 5 managers and CS reps before tonight tell me that the check were DEFINITELY sent on 4/4, when in fact they were not
You: do you have a conscience at all?
You: do you care about anyone but yourself?
Agy Martinez: XXXX there was a note pasted in our withdrawal sheet stating that the checks were sent on the 04/04/07, however we have received an email from our Bank stating there was a delay and all funds from that date will be sent from April 23 to April 28th
You: when does the bullshit stop?
You: we're talking 2 months now
You: I'm sympathetic to the processor issues, especially considering recent US legislation ... I just don't like the lies, and I'm not alone
You: you have a TON of people pissed off right nwo
You: now
You: and just some upfront honesty would put me at ease much more than this bullcrap your management continues to pull
Agy Martinez: Once again, I apologize for the delay. I will be with you in a moment.
Agy Martinez: XXXX you will get your funds
You: that's what I've been hearing since the start of March
You: honestly, I don't believe you're being upfront with the April 23-28 send time ... just another stall tactic ... can you offer any basis for believing these dates to be realistic, or are you just trying to appease me?
Agy Martinez: This note was sent by the Bank, so I don't have reason to believe that is not true
Agy Martinez: Especially because they have been processed and sending withdrawals in regular basis
Agy Martinez: Please be a little patient and wait
Agy Martinez: Your will get your funds
You: and I suppose the "BANK" said nothing to give the 5 reps/managers before you confidence that my checks were SENT on 4/4, right?
You: "be a little patient"??? do you have a clue?

[chigoldcoast27]

Here is tonight's BS:


Hello, my name is Dorothy Hatton. How may I help you today?
You: Reference number: LTK5102693544X Please use this ticket number in any correspondence in relation to this matter. Dear XXXX, Thank you for contacting us. I can confirm that both checks were sent out on 04.04 by priority courier and should be received with 10 days from the date sent. We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Kind regards, Elaine Rafferty
You: can you please explain why this was sent when my check STILL has not been sent?
You: why do you have to lie?
Dorothy Hatton: Thank you for waiting. I will be right with you.
Dorothy Hatton: $2,336.17 was finally sent on 4/23
Dorothy Hatton: Please allow up to 15 business days for arrival
You: and the $****?
You: 15 more business days? are you fu**ing crazy?
Dorothy Hatton: I'm sorry for the delay. I'll be right with you.
Dorothy Hatton: Once again, I apologize for the delay. I will be with you in a moment.
Please wait while I transfer the chat to 'Agy Martinez'.
Hello, my name is Agy Martinez. How may I help you today?
Agy Martinez: I'm sorry for the delay. I'll be right with you.
Agy Martinez: Your funds for XXXX.00 was also sent on the 04/04/06
Agy Martinez: Via regular Check to the address we have for you on file
You: well, the other person told me the $XXXX was just sent on 4/23
You: what's the story?
You: I was told today, on the phone, that both are still waiting, and should be sent out from the processor soon
You: the phone rep said that BOTH will be sent later this week, which runs contrary to what you are now telling me
You: so, who is lying?
You: you, or the phone rep?
You: why would the phone rep tell me that the check processor has not yet sent my checks?
Agy Martinez: Please note that your funds was sent on 04/04/07
You: is today's phone representative a liar?
You: and, how do you explain this from the representative just before you:
You: $2,336.17 was finally sent on 4/23 Dorothy Hatton: Please allow up to 15 business days for arrival
You: well?

Once again, I apologize for the delay. I will be with you in a moment.
Agy Martinez: Please hold
Agy Martinez: I am sorry
Agy Martinez: The phone and previous representative are correct
You: did you just choose to lie for the fun of it?
Agy Martinez: Have just received a note from our Bank stating that Check withdrawal for 4th will be will sent out this week from April 23 to April 28th.
You: hoping you wouldn't get called out?


Take it for what it's worth

Dude they just suck some serious ass.
Still waiting on my original March 19th Request
March 27th process date..
what the F*ck sportsbook.com, not even responded to my e-mails. This sh*t is driving me insane May 5th everyone should charge back that hasn't received their money from february/march. They have guranteed the May 4th date for everyone earlier then the March 27th process date.

[Mark Shark]

I have just had the same conversation with Agy Martinez and when I questioned the date of the 23rd April she backtracked and said no you will receive your funds by the 25th. I offered to take her out to dinner if my money came before that date. I think I have more chance of winning the Lotto.

[gking3314]

Looks like a another good day for another no pay. The 3/19 withdrawals are lost forever.

[OverBoard]

3/21 processed wire

still nothing.

But according to them it will definately be here by 4/25.

I can't wait to get it tomorrow.

[metsfan86]

Nope, nothing in the mail today.

Metsfan, Abacus - are you guys on the East Coast?

Hopefully, it's just the transit to Cali that's delaying mine...

I am on the East Coast. The check was issued on April 20th.

[rob999]

More from our "conversation" ...


why did you tell me one story to start, then just change your story?
You: and, why did the CS rep before you give me the same bullshit that the checks were sent out on 4/4
You: and why did the 5 managers and CS reps before tonight tell me that the check were DEFINITELY sent on 4/4, when in fact they were not
You: do you have a conscience at all?
You: do you care about anyone but yourself?
Agy Martinez: XXXX there was a note pasted in our withdrawal sheet stating that the checks were sent on the 04/04/07, however we have received an email from our Bank stating there was a delay and all funds from that date will be sent from April 23 to April 28th
You: when does the bullshit stop?
You: we're talking 2 months now
You: I'm sympathetic to the processor issues, especially considering recent US legislation ... I just don't like the lies, and I'm not alone
You: you have a TON of people pissed off right nwo
You: now
You: and just some upfront honesty would put me at ease much more than this bullcrap your management continues to pull
Agy Martinez: Once again, I apologize for the delay. I will be with you in a moment.
Agy Martinez: XXXX you will get your funds
You: that's what I've been hearing since the start of March
You: honestly, I don't believe you're being upfront with the April 23-28 send time ... just another stall tactic ... can you offer any basis for believing these dates to be realistic, or are you just trying to appease me?
Agy Martinez: This note was sent by the Bank, so I don't have reason to believe that is not true
Agy Martinez: Especially because they have been processed and sending withdrawals in regular basis
Agy Martinez: Please be a little patient and wait
Agy Martinez: Your will get your funds
You: and I suppose the "BANK" said nothing to give the 5 reps/managers before you confidence that my checks were SENT on 4/4, right?
You: "be a little patient"??? do you have a clue?

Agy Martinez must be short for Agygravating.

[rob999]

I got paid and will never play there again.

[WWTSblows]

Will anyone ever play there again?

[gking3314]

Honestly, if the expectation was set before I made my withdrawal, I wouldn't have a problem with the delay. All books are experiencing some kind of delay, I just think the jazzette group is taking longer than others. If payouts get a little smoother, I would consider it.

All this is dependent on actually getting my withdrawal from the 19th as it is. Tomorrow is the day I am suppsoed to get it, or my new excuse why I don't have it. If I get it, as they say I should, I might look into playing here again when football starts back up. Hopefully they will have their act together by then.

[Bewildered]

Honestly, if the expectation was set before I made my withdrawal, I wouldn't have a problem with the delay. All books are experiencing some kind of delay, I just think the jazzette group is taking longer than others. If payouts get a little smoother, I would consider it.

All this is dependent on actually getting my withdrawal from the 19th as it is. Tomorrow is the day I am suppsoed to get it, or my new excuse why I don't have it. If I get it, as they say I should, I might look into playing here again when football starts back up. Hopefully they will have their act together by then.

Don't hold your breath. These assholes are delaying so that you won't be able to do chargebacks. You can only go back 3 months for chargebacks.

[kirbylou8675309]

got check

Requested withdrawl on 4/1. Received check via DHL on 4/23. (Check was dated 4/18 -- out of a Las Vegas account). Next step - clearing the bank!

I probably won't use them again. I'll probably stick with Bodog and VIP, though haven't tried withdrawing $ from them yet.

[gking3314]

Don't hold your breath. These assholes are delaying so that you won't be able to do chargebacks. You can only go back 3 months for chargebacks.

Well, I am supposed to get it tomorrow. If it isn't in by midnight tomorrow night, let the chargebacks begin. I won't be able to charge back as much as I would like to, but I can still get a good chunk of it back. I said I would be patient until the 25th which seems to have been the same story for about a week and a half, so I can't wait to hear a different tune tomorrow if/when it doesn't show up.

[Bewildered]

Well, I am supposed to get it tomorrow. If it isn't in by midnight tomorrow night, let the chargebacks begin. I won't be able to charge back as much as I would like to, but I can still get a good chunk of it back. I said I would be patient until the 25th which seems to have been the same story for about a week and a half, so I can't wait to hear a different tune tomorrow if/when it doesn't show up.

i'm in the same boat as you

[chigoldcoast27]

Well, I am supposed to get it tomorrow. If it isn't in by midnight tomorrow night, let the chargebacks begin. I won't be able to charge back as much as I would like to, but I can still get a good chunk of it back. I said I would be patient until the 25th which seems to have been the same story for about a week and a half, so I can't wait to hear a different tune tomorrow if/when it doesn't show up.

Are you and bewildered 21/22 process dates... I know they have been saying that they will hit by the 25th no doubt. Keep me posted i really want to know if they do, because if they don't they are obviously just bullsh*tting again and i can assume mine won't come by the date they said it would... once again...

[gking3314]

Are you and bewildered 21/22 process dates... I know they have been saying that they will hit by the 25th no doubt. Keep me posted i really want to know if they do, because if they don't they are obviously just bullsh*tting again and i can assume mine won't come by the date they it would... once again...

Yes, we are both from the ones processed on the 21st. I will definitely post tomorrow as to the status of those promised by the 25th. Lets hope they are not bullsh*tting.

[onlinescam]

Looks like a another good day for another no pay. The 3/19 withdrawals are lost forever.

Requested withdrawl 3/19/07 NOTHING FROM THE SCUMBAGS YET. ************ SPORTSBOOK.COM SUCKS ********

[onlinescam]

Yes, we are both from the ones processed on the 21st. I will definitely post tomorrow as to the status of those promised by the 25th. Lets hope they are not bullsh*tting.

Requested withdrawl 3/19/07 THATS WHAT THEY TOLD ME THE LAST TIME I CALLED. WHEN I CALLED TODAY THEY SAID FRIDAY 4/27/07 NOT 4/25

[joey825]

Sportsbook.com check withdrawal

Hi guys, I am new to Sportsbook.com stuff. I usually wager with Carib. But they are making it harder to withdraw your winnings. So I thought I would give Sportsbook.com a try. Well, after reading all the reviews, I am a bit worried. I did a small bankcheck on 4/22 to be mailed via Courier Express. And another small withdrawal via the sameway on 4/23. Do you think I will get my winnings? And if so any time frame? Thanks any feedback would be greatly appreciated. Carib as never had an issue with payouts. I like the Red Sox - Blue Jays o-9 tonight. Good luck All

[LeoHolem]

I had a bank wire request sent out on 3/22 and I received it on 4/9..took about 12 business days..I also request another bank wire withdraw on 4/17. I just chat with them and they took me my withdraw still have not process until next week..

One of the CS told me that "Jim Anderson: the normal timeframes for processing withdrawals should be back in the first half of May"

will see..

[marc]

Hi guys, I am new to Sportsbook.com stuff. I usually wager with Carib. But they are making it harder to withdraw your winnings. So I thought I would give Sportsbook.com a try. Well, after reading all the reviews, I am a bit worried. I did a small bankcheck on 4/22 to be mailed via Courier Express. And another small withdrawal via the sameway on 4/23. Do you think I will get my winnings? And if so any time frame? Thanks any feedback would be greatly appreciated. Carib as never had an issue with payouts. I like the Red Sox - Blue Jays o-9 tonight. Good luck All

If your withdrwals were for 2500 or less, i'd give it 6 weeks. if they were for more than 2500, i'd give it 8 weeks

[joey825]

This is my conversation with a csr today.

Hello, my name is Joseph McKenzie. How may I help you today?
Joseph: Hi Joseph - I did 2 withdrawals requesting via courier express mail. When will these checks be sent.
Joseph: Pease no BS. I am new to Sportsbook.com and I am trying to keep a good frame of mind with u guys
Joseph: You guys are getting some bad print on the boards...lol
Joseph: I usually wager with Carib
Joseph McKenzie: please bear with me for a moment while I look into this...
Joseph McKenzie: The withdrawal delays we are experiencing are lasting longer than any of us had anticipated. This situation is a result of the US Legislation passed last year, after which the processors we used for deposits and withdrawals pulled out of the US market which left us no choice but to find an alternative way to get you your cash. The new partners we took on had to be able to send thousands of customer's withdrawals, and commit to the high standards of trust and expediency we expect. It was simply not possible to send every single pending withdrawal out in one batch. Our new partners have to limit the value and number of daily transactions occurring. Also, our new partners are located offshore, so our delivery times have had to increase.

Your pending withdrawal is in a queue, awaiting processing. As soon as it reaches the top of that queue, it will be on its way to you via the method of your choice. Our customer care team is more than happy to help you at all times, but there is unfortunately nothing we can do to speed this withdrawal process up for individuals, nor are we able to accurately predict the date your withdrawal will arrive.

The backlog of withdrawals is now shifting, and processing times are dropping. Every day we hear more reports from customers who have received their money. We ask you to remain patient just a little longer as we work through this backlog. This has been a difficult time for all concerned, but your money is safe. We wouldn't have it any other way.
Joseph: I will wait. But I gotta tell ya. From a new members point of view. You guys really need to step it up. Or you will have no customers. I will keep my larger wages with Carib. No trust in you guys yet.
Joseph: I will be chatting daily with you folks. Bad press is no good for business and you guys at sportsbook.com are getting killed