Diamond Sportsbook is a Scam

**footballmoney** · 03-29-09, 12:01 AM

Originally posted by CS-Cedrick

Just 2 of them.

I just looked through the first page(Sportbook and the industry) and saw bookmaker charged my account twice, bookmaker bouncing checks, bookmaker check delay, in regards to numrous people complaining about all the calls they get.

**CS-Cedrick** · 03-29-09, 12:06 AM

The bookmaker charged twice was already resolved as it is normally done, refunding the second charged. About the check delay we have the timeframe of 7 to 10 business days very clear on the site, the bouncing check happens and happens to all companies and they are sent back always giving a compensation since it's not the customers fault.

**footballmoney** · 03-29-09, 12:12 AM

The fact you are responding to complaints does help Bookmaker look better!!

**CS-Cedrick** · 03-29-09, 12:19 AM

Originally posted by footballmoney

The fact you are responding to complaints does help Bookmaker look better!!

Thank you very much for that and that's what I'm here for, at least during my beloved nightshift.

**bobbyfk** · 03-29-09, 12:30 AM

Cedrick is THA man!!

**crisp** · 03-29-09, 12:55 AM

cedrick is a thief. robbing people for 30 dollars.

whats 30 dollars?

**CS-Cedrick** · 03-29-09, 12:57 AM

Originally posted by crisp

cedrick is a thief. robbing people for 30 dollars.

whats 30 dollars?

Pretty random stuff, ei?

**treece** · 03-29-09, 02:44 AM

I can't believe a shop like Diamond would be pulling this type of stuff. Should just credit him $30 or give him a freeplay or something. Diamond should be more professional than this. A downgrade should be in order.

**CS-Cedrick** · 03-29-09, 06:51 AM

Originally posted by treece

I can't believe a shop like Diamond would be pulling this type of stuff. Should just credit him $30 or give him a freeplay or something. Diamond should be more professional than this. A downgrade should be in order.

Treece, trust me, on this Slim is totally right and he's entitled to get his $30 back since that wager was indeed a win and not a push, it was graded wrong by a mistake, the only thing he has to do is to contact us to talk directly with a wagering supervisor, that's all about it.

For all those who don't know, Lille vs Toulousse on 03/17 was decided by penalty shots, therefore it did go to over time, this customer chose u2 as the line type, the 90 minute official time ended 0-0 and therefore it should have been graded as a win since overtime does not count, but, our mistake comes with that after the over time it ended 1-1 and that's why it was considered a push, which again, is not the case. We do acknowledge our mistake and we do apologize but for this change to be effective we need the customer on the line.

**Casi** · 03-29-09, 06:56 AM

Originally posted by footballmoney

The fact you are responding to complaints does help Bookmaker look better!!

They only respond to/with what they like.
DSI/Bookmaker do not care about small players, be careful.

**CS-Cedrick** · 03-29-09, 07:02 AM

Originally posted by Casi

They only respond to/with what they like.
DSI/Bookmaker do not care about small players, be careful.

Not true at all, Fizzz during the day and Me during the night, we try to help in whatever we can and is involved with the company we work for, why, I started as a recreational poster but ended doing the same I do for a living: CS, why, just because I felt like it and the same happened with Fizzz. I don't want to sound rude but, have you seen posters from other books clearing out doubts and general inquiries, I don't thinks so.

**Casi** · 03-29-09, 07:08 AM

I had the pleasure to talk to Fizzz (aka "Mario") in Live Chat, about my Neteller problem.

First he said something like "i just logged into your account, and Neteller is availabe for you Sir".
My response: "No it isn´t for german customers, or was that changed again?"
After a while Mario admitted Neteller isn´t available for me at all.

I went on to ask about a b2b transfer (after telling him that i FFS do not want to use Moneybookers, you guys seem to be really happy with that option).
I had to argue to even get a response about b2b, he made it look like moneybookers is the only option!

Whatever, i was then told i need to pay $200 for the b2b.
Great Book and CS Cedrick, i love you too.

**CS-Cedrick** · 03-29-09, 08:16 AM

Originally posted by Casi

I had the pleasure to talk to Fizzz (aka "Mario") in Live Chat, about my Neteller problem.

First he said something like "i just logged into your account, and Neteller is availabe for you Sir".
My response: "No it isn´t for german customers, or was that changed again?"
After a while Mario admitted Neteller isn´t available for me at all.

I went on to ask about a b2b transfer (after telling him that i FFS do not want to use Moneybookers, you guys seem to be really happy with that option).
I had to argue to even get a response about b2b, he made it look like moneybookers is the only option!

Whatever, i was then told i need to pay $200 for the b2b.
Great Book and CS Cedrick, i love you too.

Well, sorry for the wrong information in the beginning, I'm not allowed to disclose Fizzz's name but let me tell you he's not Mario. I really apologize for the situation about Neteller and about the fees, and, what I have posted before in regards to those issues is Management's decision, not mine. Therefore, that's all the information I have, sorry.

**j0hnnyv** · 03-29-09, 02:47 PM

why is there such a steep fee for b2b transfers? i cant think of another book that charges for that.....with only a few minor changes bookmaker could be the best for US players..i just dont get it!

**crisp** · 03-29-09, 04:43 PM

they're greedy and they only care about themselves thats why.

**Fizzz** · 03-29-09, 06:12 PM

Originally posted by Casi

I had the pleasure to talk to Fizzz (aka "Mario") in Live Chat, about my Neteller problem.

First he said something like "i just logged into your account, and Neteller is availabe for you Sir".
My response: "No it isn´t for german customers, or was that changed again?"
After a while Mario admitted Neteller isn´t available for me at all.

I went on to ask about a b2b transfer (after telling him that i FFS do not want to use Moneybookers, you guys seem to be really happy with that option).
I had to argue to even get a response about b2b, he made it look like moneybookers is the only option!

Whatever, i was then told i need to pay $200 for the b2b.
Great Book and CS Cedrick, i love you too.

Im not Mario...

**Casi** · 03-29-09, 06:31 PM

Very funny, you posted here about Neteller and DSI 5 minutes after i asked in live chat. So i thought it is prolly you, but whatever....
you could stop laughing and ask your boss why DSI charges ridiculous amounts for a simple b2b transfer...

**CS-MARIO** · 03-29-09, 06:53 PM

I'm Mario

**CS-MARIO** · 03-29-09, 07:20 PM

Originally posted by Casi

Very funny, you posted here about Neteller and DSI 5 minutes after i asked in live chat. So i thought it is prolly you, but whatever....
you could stop laughing and ask your boss why DSI charges ridiculous amounts for a simple b2b transfer...

B2B transfers are considered payouts, and the fee has been the same for quite a while.

**Slim** · 03-29-09, 10:35 PM

I thought SBR was supposed to help players out but now I see they only help their sponsors. Cedrick you don't even have to change the grade of the wager. Like someone said just credit me $30 in my account.

**CS-Cedrick** · 03-29-09, 10:53 PM

Originally posted by Slim

I thought SBR was supposed to help players out but now I see they only help their sponsors. Cedrick you don't even have to change the grade of the wager. Like someone said just credit me $30 in my account.

Slim, buddy, we do want to help you out with this but you already know what you have to do and haven't done it. I already admitted it was our mistake but we need your help to fix it out since it has been more than a week before it was reported.

**Slim** · 03-29-09, 11:06 PM

I sent an email the same day as the wager on 3/17 here it is, send to cos@2betdsi.com . I took out the account number.

I got the wager graded wrong. Instead of a push it should be a win. Both goals were scored in overtime. Account number:

[#54474885] STRAIGHT BET (Risking: 39.00 - To Win: 30.00) 03/17/2009 - 12:45 PMSOC [26456] TOTAL u2-130
(OSC LILLE vrs FC TOULOUSE)
Score: OSC LILLE(1) - FC TOULOUSE(1)PUSH

**CS-Cedrick** · 03-29-09, 11:12 PM

Originally posted by Slim

I sent an email the same day as the wager on 3/17 here it is, send to cos@2betdsi.com . I took out the account number.

I got the wager graded wrong. Instead of a push it should be a win. Both goals were scored in overtime. Account number:

[#54474885] STRAIGHT BET (Risking: 39.00 - To Win: 30.00) 03/17/2009 - 12:45 PMSOC [26456] TOTAL u2-130
(OSC LILLE vrs FC TOULOUSE)
Score: OSC LILLE(1) - FC TOULOUSE(1)PUSH

Slim, just contact us as I suggested, ok? Speak to wagering and the problem will be resolved, until then.

**Shortstop** · 03-29-09, 11:29 PM

Slim, pick up the phone and call them, speak to them directly. E-mail is very impersonal. If you want results, call them and talk with them "live"

Ced is a good guy and very genuine in my opinion, and is trying to help you. Don't be afraid to pick up the phone and call them.

I don't know why I'm getting involved but it just bothers me when people are afraid and reluctant to take charge. Don't depend on others to fight your battles for you. Good Luck Slim

**Slim** · 03-29-09, 11:29 PM

Only way I can contact them is by email or live chat since I don't have a phone anymore. I don't get why I have to pay for this because someone can't grade wagers correctly over there.

**CS-Cedrick** · 03-30-09, 12:11 AM

Thanks for the good word Shorty, Slim, get into the live chat with us.

**Slim** · 03-30-09, 03:33 AM

Right now?

**CS-Cedrick** · 03-30-09, 05:30 AM

Originally posted by Slim

Right now?

It would be better if you chatted with us in about 3½ hours, that way we can solve this once and for all buddy.

**Fizzz** · 03-30-09, 07:14 AM

Originally posted by Slim

I sent an email the same day as the wager on 3/17 here it is, send to cos@2betdsi.com . I took out the account number.

I got the wager graded wrong. Instead of a push it should be a win. Both goals were scored in overtime. Account number:

[#54474885] STRAIGHT BET (Risking: 39.00 - To Win: 30.00) 03/17/2009 - 12:45 PMSOC [26456] TOTAL u2-130
(OSC LILLE vrs FC TOULOUSE)
Score: OSC LILLE(1) - FC TOULOUSE(1)PUSH

Very much correct... mistakes happen, thing is that you should really contact us or contact the Claims department quickly... we cannot solve anything through the forums.
Now, as it seems the goals WERE scored in OT, so... get us on the phone or on the chat so we can contact the Wagering dept.
When you sent the email, did you get the ticket number? That would help us a lot in finding your email so your claim does not get delayed.
Thx my man Ced for sticking up w/ u guys while I got some sleep...

**crisp** · 03-30-09, 01:01 PM

i don't think this will ever get resolved. guy won fair and square. if saddam won that money would be in his account asap.

**Slim** · 03-30-09, 09:13 PM

I sent another email today to customer service [support.sys #336703], Subject was Wagering Dept. I guess they didn't want to talk to me cause all I got was this.

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

I responded saying that this hasn't been resolved and have yet to get a response.

**michael777** · 03-30-09, 09:19 PM

Originally posted by Slim

I sent another email today to customer service [support.sys #336703], Subject was Wagering Dept. I guess they didn't want to talk to me cause all I got was this.

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

I responded saying that this hasn't been resolved and have yet to get a response.

your request has been resolved. If you have any
further questions or concerns, please respond to this message........that is all i ever get as a response from them,what a joke

**Fizzz** · 03-30-09, 09:35 PM

Originally posted by Slim

I sent another email today to customer service [support.sys #336703], Subject was Wagering Dept. I guess they didn't want to talk to me cause all I got was this.

According to our records, your request has been resolved. If you have any
further questions or concerns, please respond to this message.

I responded saying that this hasn't been resolved and have yet to get a response.

This seems to be an error with the mailing system... then contact us over the chat as Ced and I have told you to

**crisp** · 03-30-09, 11:11 PM

just deposit 30 bucks into his account and close this case. unless diamond doesn't have 30 bucks? with all the cold calling you guys make it sounds like you don't. oh and don't call me again looking for a deposit.

**j0hnnyv** · 03-30-09, 11:13 PM

lol all this over 30 bucks. friggin handle it already cris. that $30 has bought u some terrible pub congrats