betonline robs me -mods please help

[purecarnagge]

yeah, who takes more than 1k on bets unless your parlay them?

[bubba]

so now with live chat they tell me it was cancelled after the third quarter. im so frustrated and i went on tilt today and have lost thousands. i need this money and seems like i cant get anywhere without sbr's help. PLEASE

ase wait for a BetOnline Account Manager to respond...
You are now chatting with James
Your Issue ID for this chat is LTK152016423212X. Please record it in case of pending issue.
James: Hello. How may I assist you today?
dan: hi, i dont know if you have been co ntacted yet by sbr but i did submit my complaint last night about my cancelled wager in the middle of the event
James: For security purposes, could you please provide your password?
dan:
James: Dan allow me a moment while I review your account.
James: Dan could you please give a brief on what's the situation.
James: Like what are those plays?
James: It was a basketball game?
dan: yes, i bet 2nd half over on the hawk game last night
dan: 3300 to win 3000
dan: it was cancelled in the middle of the event!
James: I see... In regards to that situation there was a message sent to you when you placed that wager, have you seen that in your account?
dan: no sir, there was a message posted in my account after the game ended
dan: big difference
James: Ok, that message contain an explanation, about why the wager was cancelled Dan.
dan: i see the messgae
James: The line was wrong, therefore all the wagers on Overs and Unders were cancelled( on that game)
James: For the second half to be more specific.
dan: the line wasnt off by much according to my reseacrh.
dan: and my wager wasnt cancelled untill well after the 2nd half began
dan: last night on livechat sbr would not inform me the exact time
dan: but it was about the end of the 3rd quarter
dan: thats unacceptable and thats my main complaint
dan: besides the fact that it was not an "obvious bad line"
James: Regardless of bu how much the line was off, it was a bad line
James: it is stated in the rules and regulation portion of our site that
James: BetOnline.com reserves the right to add, delete or change house wagering rules or payoff odds.
dan: actually in the message posted on my account, it uses the words "obvious mechanical, technical or human error"
James: Yes.
dan: it was not obvious in my opinion
dan: and in most peopes opinion, not obvious
dan: bt even if it were, you cant cancel in the middle of the event!
dan: there was ample time from when i placed the wager untill the event started to cancel it
dan: betonline chose not to do so
James: Dan I cannot speak for most people but the line was wrong, you yourself have stated that it was off according to your own research
dan: barely!
dan: according to my research the line was barely off
dan: i said
dan: when was my wager cancelled?
James: 2H TOTAL 819/820 GS/ATL O/U 106 WAS A WRONG LINE, ALL BETS ON O/U ARE VOID(1-16-2009) WE make every effort to ensure all information available on our website is accurate; however, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to either modify your wager and pay out at the correct prices or to No-Action your wager.
dan: that wasnt posted ntill the game was over
dan: when was my bet cancelled?
James: The line was canceled because the line was wrong, the message has been in your account since yesterday, I cannot see at what time it was canceled or when the message was sent but both were done yesterday
dan: i know that
dan: the message was put after the game was over. is there anyone there who can tell me when my bet was cancelled? last night i was told to check back today when there is a manager there
James: I can try to find that out for you, but regardless when was posted the message, our rules are clear in stating that BetOnline reserve the right to deny or cancel any wagers due to this type of error.
dan: no it doesnt
dan: it says due to obvious error
dan: there was no obvious error
dan: if i see over 106 on that game, its an obvious error?
James: There was an error you yourself have stated that the line was off
dan: lol
James: regardless of it being way off or barely off as you say , the line was wrong
James: therefor your wager has been canceled
dan: i feel like im talking to a wall
James: =)
dan: i was robbed of 3,000$ last night
James: I am just stating the facts and the rules so that we are both clear
James: I hope this will help you understand the reason why the wager was canceled
dan: so betonline can cancel a game after its over?
dan: saying bad line?
dan: off by 2 points?
James: The rule only states the following
James: WE make every effort to ensure all information available on our website is accurate; however, in the case of obvious mechanical, technical or human error in the prices or conditions we publish, we reserve the right, at our discretion, to either modify your wager and pay out at the correct prices or to No-Action your wager.
dan: i know the rule
dan: dan: so betonline can cancel a game after its over? dan: saying bad line? dan: off by 2 points?
dan: my wager wasnt cancelled untill i was winning
dan: thats the main problem
dan: if it was cancelled before the 3rd quarter starts thats 1 thing
dan: betonline took a free shot at me
James: The wager was canceled after the third period and being that it was a second half line the game was still in course when the line was canceled
James: The line was off by +4 points
dan: ok, thanks for the info
James: Dan the wager was canceled for every customer who took advantage of the wrong line.
James: Not just your account
dan: why after the 3rd period?
James: You are welcome
James: because that was when the error was picked up by the system
dan: thats a joke of a system
dan: this whole thing is like a bad joke
James: I am sorry you feel that way

[purecarnagge]

Dude you need to learn to chill the **** out, not bet on emotion, and give SBR some time to clear this up.

If you bet on emotions like that your just gonna go bust dont blame anyone for yourself for that....but you should get your winnings. Its that simple.

[bubba]

im still talking to them, this place is a joke. i know i should sit back and let sbr handle but im so pissed thinkin about this

[raiders72002]

That line wasn't far enough percentage wise to be deemed a bad line.

On the other hand it's very stupid to be a shot taker. You are setting yourself up for a lose/lose situation because the book can cancel a winner but accept a loser.

Next time contact the book immediately after placing the bet to confirm that your wager is good and have proof.

[bubba]

they paid me

[bubba]

James: Is there anything else I can assist you with at this time?
dan: besides returning my stolen funds?
James: Dan we did not stole your funds. We returned the funds to your account, it was a no bet.
James: We cancelled the wager.
dan: after a 57 point 3rd quarter you cancelled the wager
dan: nice move
dan: hope yo gys are proud
dan: why didnt you just wait untill the game was over to cancel?
dan: or sometime next week?
James: Well I do not have that answer for you, but I do know that we have rules here stated on the website.
dan: the rules are ambiguous at best
dan: its not right to cancel a wager halfway throgh the event
dan: so obvious
James: Dan we reserve that right.
dan: you reserve the right to steal funds?
James: If the line was wrong then we need to cancel ALL the wagers on that game..
dan: shouldnt that be done before the game starts?
dan: i made the bet at the begging of halftime
James: Ok so as soon as we realized that, we cancelled the wager.
dan: so nobody at betonline realized the number was not what you wanted untill after the 3rd quarter?
James: Dan I do not have the answer for that, but I can tell you that as soon as we realized that we cancelled all the wagers on that period.
dan: so if you didnt realize then, you could have cancelled it today?
James: I'm not a line manager Dan.
James: I don't have an answer for that.
dan: so can you find out please?
dan: this is so interesting
dan: maybe i will get $ in my account for wagers i have lost in the past that were a bad line
James: I will be right with you...
James: Dan there was an email sent to you as we speak, and the wager was credited to your account.
James: Check your account and you'll see it.
dan: ty very much
James: You're welcome.
James: Did you see the email?
dan: no email seen but i see the funds credited
James: Ok Great.
dan: thank you for the help
dan: have a great great day
James: You too Dan have a good one
James: Please do not hesitate to contact me again personally, if I can be of further assistance. I will be more than happy to assist you.

[raiders72002]

they paid me

good to hear.....Don't do it again. Sweat the game and not the payout.....Call first.

[bubba]

i dont know if sbr spoke on my behalf or what but the funds are now in my account. i am happy, if someone from sbr helped then thanks much.

[purecarnagge]

now stop betting because your all pissed off.

I personally spot bet, but never bet when your pissed of something isn't going your way.

[losturmarbles]

betonline did the right thing, however it is troubling that they would be in the situation to start with. canceling the bet at least 30 minutes after the line was posted and then changed.

[Peep]

Glad you got paid bubba.

[pavyracer]

Yeah but bubba lost thousands today because he was pissed so he gave it back to them. win win situation for both the player and the book.

[bubba]

didnt lose thousands there, only lost like 850 there. overall down thousands

[The General]

Good to hear. Good decision by Betonline.

[Justin7]

Glad things worked out.

[Playmaker]

Good that things worked Out for you

[rm18]

Bet should not of counted they just misplaced the line for Lakers/Magic

[losturmarbles]

Bet should not of counted they just misplaced the line for Lakers/Magic

probably so, but they quickly corrected the line, yet they waited at least 30 minutes later before canceling the bets.

[jasont]

SBR does it again...good work guys.

[corleone0828]

As a square its good to see you sharps get screwed at these books cause if they don't pay you your thousands they can afford to pay me my hundreds lol not really its shitty as hel that they do this

[DIF]

good you recieved your money Bubba.


Im done with them.

[shantystar]

they are a good bookie i played there.

[Croodles]

OMG..... I better keep a close eye on these guys.. In Panama Right?

Its my understanding that if you contact SBR they will listen to the tape and ask BetOnline to correct it, or they will be downgraded