As some peoples' Betonline sagas end today (good to see you other guys got your issues resolved today), mine continues on. Back in April (4/05/12 to be exact), I had to contact SBR to help me with an issue where betonline.com was manipulating my rollover requirement and rollover credit to prevent me from ever requesting a payout. In short, every time that I deposited into their book (and subsequently lost my deposit) they would never zero out my rollover requirement. Well over the 3 years I deposited and bet with their book (according to their calculations) my rollover requirement would always increase, never zero out and by the time I had won a good chunk of change with them my requirement was 51000 USD retroactive back for 3 years and never zeroing out when I lost each of my deposits. They consistently in all of their correspondence with me tried to convince me that the rollover requirement was always retroactive and stacked and was not tied to any certain deposit. Well, after a while I got tired of the runaround and contacted several other sportsbooks (bookmaker.eu; 5dimes.eu, etc.) and learned that (just as I had originally thought) rollover requirement was tied to your deposit amount and once you went to zero balance with them the associated rollover disappeared. Armed with this information I confronted BOL again only to have them insist that my calculated rollover was correct. Not only that, but I would log on day to day and see my rollover credit toward my requirement decrease EVERY DAY. Finally, I contacted SBR Lou and Co. and they got this miss settled for me. I was so elated I emailed Lou and told him I would donate 25 USD (hey, I am a medical student and have about 250,000 USD in student loans to pay off) to SBR after I got my payout.
After this, I felt more secure with BOL and wagered some more for a couple of weeks and ended up another 1000 USD on top of what I already had. Then in May, I knew that a couple of bills would be coming due in June so I decided that I should withdraw my money from BOL and start betting again when I was more financially solvent. I requested my payout via wire on 5/16/12 and was told it would probably take under a week and at most 10 days (10 business days that is). Well here it is 6/1/12, 12 business days and 10 customer service calls later and my payout is still "pending". The last straw was today when I called customer service and talked to "Will". He seemed like he was genuinely concerned about my situation, but here was the gist of my conversation with him:
Me: "This is the 11th business day since I requested my payout and you all told me at LATEST it would be Wednesday; then Wednesday turned into Thursday. When does this end?"
Will: "Let me check on that for you."
.....10 minutes later........
Will: "I contacted the payout department and they told me to send them a message about this and they would get back to you in 24 hr."
Me: "Ohhhhh no. I am not going to get the runaround again. I have been told at least 4 separate times by you guys that this should be processed and in my account by 'at latest the next day'. Is there a number for them?"
Will: "No"
Me: "They don't talk to people who aren't in the same building as them?"
Will: "I don't know what to tell you sir I contacted them for you and they said they would get back to you in 24 hr."
Me: "I have heard this before. What if they don't get back to me in 24 hr? Call again and do the same thing tomorrow?"
Will: "Yes"
Me: "No that is not acceptable I need my money like YESTERDAY. I have bills coming up I need to pay."
Will: "I don't know what to tell you."
That was all I needed to hear. I contacted SBR yesterday (5/31) at about 2:30PM and requested their assistance again. I will keep you all updated on the progression of my case with BOL. My fate (and my apartment lease payment) are in your noble hands SBR!!!!!!!
After this, I felt more secure with BOL and wagered some more for a couple of weeks and ended up another 1000 USD on top of what I already had. Then in May, I knew that a couple of bills would be coming due in June so I decided that I should withdraw my money from BOL and start betting again when I was more financially solvent. I requested my payout via wire on 5/16/12 and was told it would probably take under a week and at most 10 days (10 business days that is). Well here it is 6/1/12, 12 business days and 10 customer service calls later and my payout is still "pending". The last straw was today when I called customer service and talked to "Will". He seemed like he was genuinely concerned about my situation, but here was the gist of my conversation with him:
Me: "This is the 11th business day since I requested my payout and you all told me at LATEST it would be Wednesday; then Wednesday turned into Thursday. When does this end?"
Will: "Let me check on that for you."
.....10 minutes later........
Will: "I contacted the payout department and they told me to send them a message about this and they would get back to you in 24 hr."
Me: "Ohhhhh no. I am not going to get the runaround again. I have been told at least 4 separate times by you guys that this should be processed and in my account by 'at latest the next day'. Is there a number for them?"
Will: "No"
Me: "They don't talk to people who aren't in the same building as them?"
Will: "I don't know what to tell you sir I contacted them for you and they said they would get back to you in 24 hr."
Me: "I have heard this before. What if they don't get back to me in 24 hr? Call again and do the same thing tomorrow?"
Will: "Yes"
Me: "No that is not acceptable I need my money like YESTERDAY. I have bills coming up I need to pay."
Will: "I don't know what to tell you."
That was all I needed to hear. I contacted SBR yesterday (5/31) at about 2:30PM and requested their assistance again. I will keep you all updated on the progression of my case with BOL. My fate (and my apartment lease payment) are in your noble hands SBR!!!!!!!
