bwin users continue to submit multiple complaints to SBR each week

[bigboydan]

bwin (SBR rating C+) users continue to submit multiple complaints to SBR each week.

The majority of complaints involve bwin closing accounts for various reasons without offering an explanation to the player. The player must then wait an extra month to receive his funds. Other complaints include bonus and wagering disputes. The sportsbook commonly agress to mediation and giving the player the benefit of any doubts. The volume of disputes can partly be attributed to the high rate of fraud. bwin markets free-money promotions causing its risk management department to closely review winners. bwin has been urged to improve communication with players directly and provide explanations when taking administrative actions.

[Mark Shark]

bwin only like losers on there books. As soon as you win often they boot you.

[jazzmonkey]

lets see how we go with my one...

My account has been suspended and is now being investigated - i bet on a russian game over the weekend which moved very, very quickly. I took 2.75 on the draw which became layable within half an hour on betfair at around 1.3 (the game finished 1-1, a huge amount of money was bet on the draw so can only assume that the game was dodgy.) The original movement seemed to be for the away team so all I was doing was covering the draw option rather than using any inside knowledge.

I have a $20k balance in there so will be keeping you updated and perhaps coming back for assistance should something go wrong...

[APK]

How the hell did you manage to get a 20k balance @ Bwin.

Good luck to you!
If they don't do their homework you shouldn't pay for it.

[jazzmonkey]

had an unlimited account for the best part of a year and managed to accumulate - wasnt keen to withdraw for fear of an account review and instant limiting

[Justin7]

They'll treat you fairly. If not, write us. I have a very good rapport with them.

[jazzmonkey]

will do justin - i have never had any problems with them in the past and have always seemed decent to me.

I understand why they are investigating this, just hope that they dont assume an incorrect conclusion.

[moonbeam]

bwin cut your limits from time to time.

Been with them now for over 6 years, and I have good and bad experiences with them. But in the end I would say its a fair book.

[jjgold]

In never even heard of this book

[moonbeam]

In never even heard of this book

lol

[otniel]

Hello Sir and members of SBR,

I want to tell you to be careful with this scam bookies
Because they void bets!

This scam bookie, voided my bet without any reason.

11/16/2008 3:04 PM Single bet
Gary Mawson (USA) - Kirk Shepherd (ENG) (2Way - Who will win?) Gary Mawson (USA) CANCELLED 680.00 1.10 680.00

This bet was placed at the score 4-0, bet placed at half time.

[mathdotcom]

You placed the bet after the game started? No wonder.

[bigboydan]

You placed the bet after the game started? No wonder.

If he past posted then their is no case, however if it was a halftime wager then maybe. Although it sounds like a classic past posting complaint.

[otniel]

Hello. It was live betting
Today they played best of 5.
After the first 4 frame is half time.

I placed my bet at half time, when the game was still playing

No late betting here, ok?

[HeeeHAWWWW]

Is it just me, or is livebetting so full of palps as to be a total waste of time?

Aside form that, why play at bwin at all? Even if their reputation wasn't so awful, their limits and odds are.

[tomcowley]

I've never had a live bet cancelled at WSEX, Matchbook, Cris, Phoenix, or even Jazette, although somebody else posted a complaint about them within the past month (where I can see both sides, it's live betting, but Jazette intends for it to only be available at commercials). Live betting crapbooks with huge delays and lots of random voids after the fact is probably -EV.

[Crimson]

Hello Sir and members of SBR,

I want to tell you to be careful with this scam bookies
Because they void bets!

This scam bookie, voided my bet without any reason.

11/16/2008 3:04 PM Single bet
Gary Mawson (USA) - Kirk Shepherd (ENG) (2Way - Who will win?) Gary Mawson (USA) CANCELLED 680.00 1.10 680.00

This bet was placed at the score 4-0, bet placed at half time.

Hi ontiel. I had the same situation today:

2008-11-16 14:05
Gary Mawson (USA) - Kirk Shepherd (ENG) (1 2) Gary Mawson (USA) CANCELLED 500.00 1.10 500.00

2008-11-16 14:02
Gary Mawson (USA) - Kirk Shepherd (ENG) (1 2) Gary Mawson (USA) CANCELLED 500.00 1.15 500.00


It was at half time and the score was 4:0. Odds 1,1 was a really valuebet at that moment, so I think bwin lost too much money and they couldn't accept it. It's not fair because when a player make a mistake everything is alright, but when they did something wrong they don't bear responsibility. And it wasn't a clear technical error or something like that, it was only valuebet. I'm realy disappointment, they should at least sent some mail with explanation... Huge minus for bwin!

[sofun]

Hello BBD,
I won't why are they still at C rating and not FFFFFFF.
as you mention that there are many complains from week to week.

[bigboydan]

Hello BBD,
I won't why are they still at C rating and not FFFFFFF.
as you mention that there are many complains from week to week.

Believe it or a lot of those complaints are justified as being within the rules sir.

[tomcowley]

It doesn't really matter what their rules are. If they had a rule buried that said "If you risk exactly $500 on any wager, you forfeit your entire balance", and enforced it, they'd deserve an F rating. Some of the justifications books give aren't any better than this (betway, sportsbook, royal, 10bet), and others are only marginally better (evebet, goldvictory). Books don't deserve any credit for having bad rules and following them.

It's a shame that every offshore license is simply handed out by muppets looking for an income stream.

[purecarnagge]

when you deposit there thats like agreeing to the rules. Although they should be forced into having a TOS acceptance when they make changes to there realms.

TOS example like when you play a online game, you have to accept TOS or when you sign up for a forum...

just my opinion.

[tomcowley]

In many instances, there are rights that you can't give up, even if you sign a contract stating that you do. Renter's rights are probably the best known in the US. Bettors have the same expectations of fair play without reading fine print, but enforcement basically falls on SBR browbeating and negative publicity since the licensing muppets are incompetent or worse.

[jazzmonkey]

My account has been suspended now for over 3 weeks with no notice from them for a while - am becoming extremely concerned.

[moonbeam]

former A+ SBR Darling bet365 voids much more live bets than bwin

[razvanz]

I'm having the same bet voided (

Bet was correct. 1.10 maybe valuable than the rest of 1.05 other bookies had . but I'm sure they wouldn't voided if it was lost.

What can we do?

Just sit back and let the scumbag void bets?
Bwin is a big scumbag

[otniel]

Bwin shitting themselfs for €60