Matchbook: bets have been cancelled

**filipinho** · 04-03-12, 05:18 AM

Really funny, you have the case here, exchanges cant void bets because of that.But matchbook will probably say it was mistake in the system, that other player didnt actually offer 2.30...

Smarkets also copy odds from Betfair.

**Fire** · 04-03-12, 05:33 AM

I think it was offer made by matchbook bot, it was real line 2.3 on Barca and 1.68 against barca (lay) and also wrong odds on draw and Milan.

**austin** · 04-03-12, 07:59 AM

barca at 2.3?????????lol

**Fire** · 04-03-12, 08:08 AM

Originally posted by austin

barca at 2.3?????????lol

It's BETTING EXCHANGE! When on betfair sometimes bets on 1.01 odds (when on other team right odds 1.01), obvious all bets stand.

**austin** · 04-03-12, 08:12 AM

recently there was a case where betfair cancelled in-live bets on a winning horse at high odds offered due to some tech glitch.

**QQPALLADIUM** · 04-03-12, 08:19 AM

Originally posted by Fire

Hello! Matchbook cancelled my bets on Barcelona v AC Milan game.*
When Pinnacle had problems with odds one bot on Matchbook place offers with wrong odds too.
2.3 on Barcelona
Matchbook is the betting exchange so i bet on this odds, but then they cancel my bets.
I think if I bet on clear market with wrong odds (if i lay 2.3 when right odds is 1.3) no one cancelled my bets, so how can BETTING EXCHANGE cancel bets?

From*Terms and Conditions
" We will not enquire into the reasonableness of any offer that any Member may make and we will not be liable for incorrect entries made by Members, including data input errors with respect to the odds or stake on offer."

the other side must have been hareeby...poor bastard probably cried to them to have it reversed...

**Fire** · 04-03-12, 08:24 AM

Originally posted by austin

recently there was a case where betfair cancelled in-live bets on a winning horse at high odds offered due to some tech glitch.

There is no tech glitch, some bot use Pinnacle odds to offer odds on matchbook, when Pinnacle had wrong odds (like 8 on barca, 5 on draw, 12 on Milan) this bot offer 2.3 on barca on Matchbook. It's not my problem, on betting exchange all bets always stand.

**BadAzz** · 04-03-12, 10:29 AM

Matchy has been like this for a long long time. It does not really behave like the rest of the exchanges and I think they used to have something about that in their rules. At least before the ownership change. You need to treat them like a regular book, not exchange at all, when it comes to incorrect prices. They will cancel much smaller errors than you did catch here.

**Hareeba!** · 04-03-12, 03:17 PM

Originally posted by Fire

Hello! Matchbook cancelled my bets on Barcelona v AC Milan game.*
When Pinnacle had problems with odds one bot on Matchbook place offers with wrong odds too.
2.3 on Barcelona
Matchbook is the betting exchange so i bet on this odds, but then they cancel my bets.
I think if I bet on clear market with wrong odds (if i lay 2.3 when right odds is 1.3) no one cancelled my bets, so how can BETTING EXCHANGE cancel bets?

From*Terms and Conditions
" We will not enquire into the reasonableness of any offer that any Member may make and we will not be liable for incorrect entries made by Members, including data input errors with respect to the odds or stake on offer."

Have you asked them for an explanation?
Be very interested to hear the full story on this.
If not satisfied suggest you lodge a complaint with SBR and/or their new regulators.

**jgilmartin** · 04-03-12, 04:06 PM

Wow. Blatant violation of their own T&C if that is indeed what it says.

**byronbb** · 04-03-12, 04:35 PM

lololol matchy seeding their own markets confirmed.

**Fire** · 04-03-12, 07:15 PM

Originally posted by Hareeba!

Have you asked them for an explanation?
Be very interested to hear the full story on this.
If not satisfied suggest you lodge a complaint with SBR and/or their new regulators.

I asked, but they only can said that they can void bets...I already wrote to SBR, if didn't work will write to*AGCC.

**Hareeba!** · 04-03-12, 07:35 PM

Originally posted by Fire

I asked, but they only can said that they can void bets...I already wrote to SBR, if didn't work will write to*AGCC.

So they didn't even attempt to explain why they voided your bet?
Matchbook Mike, can you throw some light on what happened here?

And you lodged a complaint with SBR which "didn't work"?
What was SBR's response to you?

**Fire** · 04-03-12, 07:46 PM

No response yet. But i hope SBR will help me.

**Optional** · 04-03-12, 08:00 PM

Interested to hear the result.

**BeardedTaco** · 04-03-12, 08:04 PM

What kind of customer are you? After all the commission I've paid over the past months I would be furious if something similar happened to me.

On the other hand If you're only a worthless leech looking for off numbers I don't really think ppl should have any pity for you.

**BrianLaverty** · 04-03-12, 09:20 PM

The worst thing that happened to Matchbook was that they were bought out by a group of European poker players who don't have any clue how to run a sportsbook.

**BeardedTaco** · 04-03-12, 09:38 PM

I grant you poker players running a big company is not an ideal situation (see FTP) but the improvements so far have been fairly good. The book now has multi-currency options and will have a VIP program soon. And I just saw that baseball season was going to offer 0.25% offer 0.75% accept. For non-US players looking to get good pre-game numbers on US sports nothing compares to MB.

**Fire** · 04-03-12, 10:00 PM

Originally posted by BeardedTaco

What kind of customer are you? After all the commission I've paid over the past months I would be furious if something similar happened to me.

On the other hand If you're only a worthless leech looking for off numbers I don't really think ppl should have any pity for you.

*I never bets on wrong odds (it's 1st time), don't know how much commission i paid, 98% of my bets at Matchbook is on US Sports.

**Ruifgalmeida** · 04-03-12, 10:12 PM

at betfair i once made a big mistake on the wrong odds I lay a bet at odds of 10 that should be 1.01, my mistake but it serve as a lesson, matchbook should honor any bets made doesnt matter the odds

**davidchong** · 04-03-12, 10:20 PM

matchbook is sponsor here, lets wait for sbr reply about this

**Hareeba!** · 04-03-12, 11:40 PM

Originally posted by BeardedTaco

I just saw that baseball season was going to offer 0.25% offer 0.75% accept.

Where did you see that BT?

I just had a bit of a look around and didn't find it. Would have expected an email announcing stuff like that.

**austin** · 04-03-12, 11:59 PM

Originally posted by Hareeba!

Where did you see that BT?

I just had a bit of a look around and didn't find it. Would have expected an email announcing stuff like that.

front page

**Hareeba!** · 04-04-12, 12:04 AM

Originally posted by austin

front page

yeah, see it now thanks - alternating banner ad - don't generally read those

**the sink** · 04-04-12, 02:46 AM

Good that they cancel
They canceled a bet of mine last year when the +/- was wrong for the second half of an NBA game

**Hareeba!** · 04-04-12, 03:13 AM

Originally posted by the sink

Good that they cancel
They canceled a bet of mine last year when the +/- was wrong for the second half of an NBA game

That would seem to be a different sort of "error" to the one the OP is complaining about?

An error by Matchbook in putting up the market which misled a player into offering incorrect odds?

But a simple error by a player in putting up a "bad line" should never be subject to cancellation on an exchange.

**Monte** · 04-04-12, 03:19 AM

It's way too hard for exchanges to draw a line between bad and acceptable lines, imo...
but yea, obviously confirmed that they use bots to seed themselves with Pinny-line clones. Not that i didn't know that before, thou.

That's a big case, they cannot write otherwise in their T&C and then do what they like.
Sort your stuff out MB Mike, and better make a statement here.

**Fire** · 04-04-12, 03:23 AM

One of the basic rules of betting exchange is that ALL BETS STAND no matter of odds, with a lot of examples from other betting exchange like betfair and betdaq.

**Hareeba!** · 04-04-12, 03:25 AM

Originally posted by Monte

It's way too hard for exchanges to draw a line between bad and acceptable lines, imo...
but yea, obviously confirmed that they use bots to seed themselves with Pinny-line clones. Not that i didn't know that before, thou.

That's a big case, they cannot write otherwise in their T&C and then do what they like.
Sort your stuff out MB Mike, and better make a statement here.

The T&C quote by the OP refers to mistakes by members.

Sink's example appears to have been caused by an error made by the exchange so I think you can distinguish between them.

**MatchbookMike** · 04-04-12, 09:50 AM

Fire, sorry to hear you had bets cancelled yesterday.

Matchbook has always had terms and conditions in place to protect all users against obvious and egregious input errors that are made on the exchange.

Unlike with other exchanges, where customer balances can be wiped out in an instant by simply pressing the wrong button, we're trying to create a trading environment that not only offers customers great odds and liquidity but also the security to place bets in comfort on the exchange. In every instance where this rule has come in to play, we have always tried to resolve it in a fair manner for all parties involved.

This rule is in place for all customers, regardless of size, and should you have been on the other side of this error the bets would also have been void in your favour.

For the record, the opposing accounts on these trades have no affiliation with Matchbook and Matchbook as an entity does not trade on the exchange.

Rest assured, I will take all comments here on board, and be sure to raise them at the next management meeting but our general stance around errors like this is unlikely to change.

Warm Regards,

- Mike

**filipinho** · 04-04-12, 09:56 AM

Mike, somehow I doubt in what you are saying.Can I check that? I m going to offer 2.30 tonight on Real Madrid to win, so you will void it 100%?

**McFly86** · 04-04-12, 10:36 AM

Originally posted by byronbb

lololol matchy seeding their own markets confirmed.

My thoughts exactly.

**BadAzz** · 04-04-12, 12:19 PM

This is from the time I originally learned Matchy has this policy. And it is from ancient times, way before any European ownership was in place. So unlike some poster here suggested us Euros cannot be blamed for everything even though bookmakers around here tend to be on the crappy/useless side.

SBR Forum - Sports Betting Talk - Sportsbook Review Forum

http://forum.sbrforum.com/players-talk/133932-matchbook-just-cancelled-my-bet-give-your-opinions.html

Sports betting and handicapping forum: discuss picks, odds, and predictions for upcoming games and results on latest bets.

Edits: first I forgot the link, then corrected typos - in general, trying to suck a little bit less.

**jgilmartin** · 04-04-12, 12:22 PM

This is on the "Market Rules" page:
To further protect clients against "trap offers," malicious users, technical faults, and so forth, Matchbook reserves the right under extraordinary circumstances to break trades that are the result of an obvious and extreme input error. An example would be if a client is matched on a heavy underdog at 1-25 odds instead of 25-1 odds. Note that this rule protects against technical errors, not pricing errors, so while a match at odds of -150 vs. a prevailing market value of -115 may be regrettable, it could not be classed as an obvious and extreme input error. No claims will be considered after the start of an event or for trades that take place in running (i.e., during live trading). All claims must be made within an hour of the trade in question.

Google had this cached from April 1, so it's not a case of them adding it after this thread was started.