JustBet horrendous customer service

[CMNoney]

Re-upped there today and requested my freeplay for my deposit 3 hours after they were made and told no because I didn't request it right away.

WTF? It doesn't say that anywhere in there rules.

Have spent thousands with them and they pull this crap over a small FP???

They must be hurting.

Will play with 5 dimes exclusively from now on. F JustBet.

[pokernut9999]

They call me all the time , even called Christmas Day

I have never played there either

[Shark79]

CMNoney,

Send me a PM with your account, that cant be true.

Sharky.

[Shark79]

CMNoney,

If you actually awaited for the outcome of a game to see if it you won or lost, then yes, they are told/instructed not to credit the bonus if the intent from the customer was to see if the bonus was needed or not after the outcom. This rule is standard in most sportsbooks.

But, if this is not the case, then this shouldn't have been the response and you should be entitled to the bonus. Call up CS and ask for Greg or Butch, they will help you out with the bonus.

Cheers,

Sharky.

[appleman]

there customes services neds a lot of help

[TobiasFunke]

JB- Stop calling me every fukkin day.

[CMNoney]

CMNoney, If you actually awaited for the outcome of a game to see if it you won or lost, then yes, they are told/instructed not to credit the bonus if the intent from the customer was to see if the bonus was needed or not after the outcom. This rule is standard in most sportsbooks. But, if this is not the case, then this shouldn't have been the response and you should be entitled to the bonus. Call up CS and ask for Greg or Butch, they will help you out with the bonus. Cheers, Sharky.

Sent you a pm.

I did make a bet and wait for the outcome before asking.

My confusion was that the guy on live chat told me the issue was asking for it 3 hours after deposit.

[Shark79]

JB- Stop calling me every fukkin day.

Toby,

I have asked before for you to send me your account via PM so I can remove you from the list. I cant do anything if I dont know your account number.

Happy New Years !

Sharky.