BetPhoenix player submits bonus dispute
A BetPhoenix (SBR rating C) player writes in with a bonus dispute. The player tells SBR that he deposited $10,000 and received a $3,000 bonus. He claims to have rolled over approximately $77,000 of the required $208,000. After logging into his account to place an NBA wager, the player noticed that BetPhoenix cut his limits to $50 max. SBR will ask the sportsbook to either cut the player loose (paying all winnings + prorated bonus amount) or to restore reasonable limits on the account for completion of the rollover. SBR will update this report.
BetPhoenix players with feedback or complaints are asked to submit a sportsbook complaint form,
A BetPhoenix (SBR rating C) player writes in with a bonus dispute. The player tells SBR that he deposited $10,000 and received a $3,000 bonus. He claims to have rolled over approximately $77,000 of the required $208,000. After logging into his account to place an NBA wager, the player noticed that BetPhoenix cut his limits to $50 max. SBR will ask the sportsbook to either cut the player loose (paying all winnings + prorated bonus amount) or to restore reasonable limits on the account for completion of the rollover. SBR will update this report.
BetPhoenix player: I logged into my BetPhoenix account to day to bet NBA now that the season is underway again and I saw that my account had been limited to $50 a bet. I have currently done about 77k of the 208k rollover which needs to be done in order for me to clear the bonus that I got when I first signed up about a year ago on the recommendation of a friend of mine who I met at the local casino. There is no way that I can complete the rollover reasonably at $50 a bet so I am asking if they will allow me to get pro-rata on the bonus that I have earned so far and send me the remainder of my balance back to me. I read over the SBR forums on the recommendation of my mate and I see that this is often the way that these disputes have been handled. Would you please consider contacting BetPhoenix on my behalf and asking them if they would do this? I think it would be fair to both them and myself. The bonus I was issued was $3000 and I originally deposited $10k but have made a bit of profit since I first deposited - maybe that's why they limited me to $50 per bet. Maybe you could ask them to give me $1110 of it, which is the amount that I have earned so far (37% of $3000) and ask them to send the remainder of my balance back to me? My current balance is $21,689.61 so perhaps you could ask them to send me $19799.61 of it back, which would include my balance of $18689.61 plus the pro-rata amount of $1110 for the bonus that I have done so far.
