BetOnline mess. Account locked, $26k, no answers, constant run around

[skrtelfan]

Didn't see the OP mentioned 2+2 in his post, so I'll now lay -50000 he's a respected 2+2er.

[Legions36]

Didn't see the OP mentioned 2+2 in his post, so I'll now lay -50000 he's a respected 2+2er.

He is respected and legitimate, i don't see why this guy wouldn't get paid his money. Its bad on there part that they cant seem to get poker right, i think they are trying to hard. Come on Betonline ive always stuck up for you but damn this just aint right.

[bubba]

, i think they are trying to hard..

trying too hard to do what? stiff clients? they certainly dont try too hard to pay customers there $ in a timely matter.

[Legions36]

trying too hard to do what? stiff clients? they certainly dont try too hard to pay customers there $ in a timely matter.

If or when they ever stiff a client then we can have this conversation again, but until then please don't tell me about something that u think could happen.

[bubba]

If or when they ever stiff a client then we can have this conversation again, but until then please don't tell me about something that u think could happen.

what do you think they are trying to do with these "chip dump accusations? i have used them for many years and always been paid (with the exception of a prop bet i feel they stiffed me on last year). but often sbr's assistance is needed to get money from them. and i feel holding onto someone elses money for an extended period of time is "stiffing them" to a degree. holding onto posters money for month + without due cause is equivalent of stealing from them whatever value that money can be earning doing something else.

please dont act like they are innocent here or that these posters would be paid without the forums assistance. they might, they might not. we dont know what happens when someone doesnt contact sbr. only think we do know is betonline constantly puts themsleves in a position where it appears they are attempting to steal from there customers. its either an attempt to steal clients money or sever incompetence. its sad but that is the best defense for how they go about there business. they are grossly incompetent. sure beats the alternative.

[C.S.]

He joined this forum yesterday.

Just google his screen name if you have any doubt.

[Frogger]

Ok --- so its beyond obvious and not even worth debating if BetOnline tries to get away with total BS and the truth is that 90% of players probably don't know about SBR and cannot believe they got cheated from "an internet company". This company probably rapes people all the time like this, and we all know that.

The question I have that I don't understand is why? In the long run it would seem like a better business model just to pay the people off. BetOnline is now offering $5pph, and promotions up the ying yang.

Bottom line is only answer I can come up with is they are dead broke. Only reasonable logical solution. I doubt they are sitting on millions and just happen to screw people out of a measly $26k. They gotta be struggling to pay the bills every month.

[HedgeHog]

Any update on this case? This makes two confirmed attempts at major theft from poker winners, plus BOL has admitted to sending a "small batch" of bad checks to sportsbook winners of which I am one. Something sure stinks with this SBR Recommended Book.

[mighty maron]

Any updates Wilt?

[SBR Lou]

BetOnline management spoke with us today and is in the process of concluding their audit. As we saw in the last audit where $65,000 was paid to a player that tripped red flags, the screening is a manual process and it takes time to complete. For those asking, "well why on earth could they freeze the account without having first completed the audit", the answer is likely obvious but it's so that the balance cannot be dumped. Things happen in real-time and the screening obviously needs to be thorough for a number of reasons.

We'll update the player as soon as we receive word the audit is completed.

[mighty maron]

BetOnline management spoke with us today and is in the process of concluding their audit. As we saw in the last audit where $65,000 was paid to a player that tripped red flags, the screening is a manual process and it takes time to complete. For those asking, "well why on earth could they freeze the account without having first completed the audit", the answer is likely obvious but it's so that the balance cannot be dumped. Things happen in real-time and the screening obviously needs to be thorough for a number of reasons.

We'll update the player as soon as we receive word the audit is completed.

Understand the process is manual and that it takes time. What was grating was the player with the 65k was named guilty in the email they sent him and another email that said other players with legit complaints were first in line.

I stand by the following statement: Any poker room that can not figure out how to send hand histories should not be judge nor jury in a chip dumping case.

[bubba]

I stand by the following statement: Any poker room that can not figure out how to send hand histories should not be judge nor jury in a chip dumping case.

bingo! its not the investigation that is the problem. its the inabilty to provide the hand histories thats the main issue. in both cases it appears they have provided 0 proof of where there doubt came from other then the player had a large balance. unacceptable.

[Sdotbold]

is BOL a sister book to any other book? are they backed well financially? Im glad all these complaints surfaced before i put any money into my account with them. I have stayed away because of all the issues surrounding payouts and such. it doesnt make me feel good that if i did win a significant amount of money i would be called a cheat and slow paid, if paid at all.

[HedgeHog]

Not worth the headaches--much better Books out there.

[wiltontilt]

Thanks for talking to them Lou... I hope they are not jerking you around like they do me. They have claimed for weeks that they are in the middle of investigating yet I get the feeling they have never started. I talked to clark yesterday who swore to me he would try to push the issue, but he also said he was off today and tomorrow so it would be wednesday before he could follow up with it. I will keep calling and bugging them...

[bubba]

Thanks for talking to them Lou... I hope they are not jerking you around like they do me. They have claimed for weeks that they are in the middle of investigating yet I get the feeling they have never started. I talked to clark yesterday who swore to me he would try to push the issue, but he also said he was off today and tomorrow so it would be wednesday before he could follow up with it. I will keep calling and bugging them...

there is no investigation going on buddy. at this point it is know by yourself, sbr, betonline, and anyone reading this thread that there is no chip dumping or any other bs. but we are working on betonline time so it could be weeks before they admit their mistake(agree to pay, i dont think we will be getting an admition of guilt on their part).

[wiltontilt]

there is no investigation going on buddy. at this point it is know by yourself, sbr, betonline, and anyone reading this thread that there is no chip dumping or any other bs. but we are working on betonline time so it could be weeks before they admit their mistake(agree to pay, i dont think we will be getting an admition of guilt on their part).

agree

[lt56]

is BOL a sister book to any other book? are they backed well financially? Im glad all these complaints surfaced before i put any money into my account with them. I have stayed away because of all the issues surrounding payouts and such. it doesnt make me feel good that if i did win a significant amount of money i would be called a cheat and slow paid, if paid at all.

They bought out or merged with Bestline Sports which was a fantastic book who always was a 100% guarantee of paying. The people who started up Bestline were the best. Had to be A+ here. Lou said no complaint ever got unpaid by BOL so maybe BOL is smart and just being careful with new people who win big. I bet OP also gets paid in full.

[KEdge2k]

BetOnline management spoke with us today and is in the process of concluding their audit. As we saw in the last audit where $65,000 was paid to a player that tripped red flags, the screening is a manual process and it takes time to complete. For those asking, "well why on earth could they freeze the account without having first completed the audit", the answer is likely obvious but it's so that the balance cannot be dumped. Things happen in real-time and the screening obviously needs to be thorough for a number of reasons.

We'll update the player as soon as we receive word the audit is completed.

How does BOL justify freezing the account by saying that it was chip dumping, and then (and only then) investigating after chip dumping allegations have been made? If the same response was given to this poster as it was to the earlier poster who had almost 60k stolen (and there's no reason to assume it wasn't), then BOL has been telling players that they have been confirmed as chip dumping and THAT's why the account is locked.

Shouldn't BOL be telling these players that they are investigating their accounts because of concerns for chip-dumping rather than affirmatively stating chip dumping has occurred prior to an audit of the account being done?

That sure starts to sound less like a good faith attempt to confirm the legitimacy of the winnings and more and more like an unjustified money-grab by BOL

[wiltontilt]

How does BOL justify freezing the account by saying that it was chip dumping, and then (and only then) investigating after chip dumping allegations have been made? If the same response was given to this poster as it was to the earlier poster who had almost 60k stolen (and there's no reason to assume it wasn't), then BOL has been telling players that they have been confirmed as chip dumping and THAT's why the account is locked.

Shouldn't BOL be telling these players that they are investigating their accounts because of concerns for chip-dumping rather than affirmatively stating chip dumping has occurred prior to an audit of the account being done?

That sure starts to sound less like a good faith attempt to confirm the legitimacy of the winnings and more and more like an unjustified money-grab by BOL

Voice of reason

[SBR Lou]

The player's account has been reactivated following completion of the audit. He is free to request payouts or continue playing as he wishes.

[Legions36]

The player's account has been reactivated following completion of the audit. He is free to request payouts or continue playing as he wishes.

Finally u can shutup all these haters that think they wanna steal from people. Goodjob Lou.

[Dark Horse]

As a rule of thumb, keep the sportsbook side and the casino side separate in your own grading of a book. SBR doesn't do this, and it has created plenty of confusion in the past. Just because some guys figured out how to run a sportsbook, that doesn't mean they understand casino operations. In terms of security risks they're not remotely in the same area. They are so separate that it should be possible to have the same outfit with a sportsbook rating of A and a casino rating of D. In my opinion sports bettors should be guaranteed that their funds are kept separate from a casino.

[SBR Lou]

Finally u can shutup all these haters that think they wanna steal from people. Goodjob Lou.

We're happy that two otherwise routine audits involved over $80,000 - it shows that the book has no problem making payments. Occasional processor snafus aside, BetOnline has no problem paying big winners. The guy with $300 whose being audited usually doesn't make threads at 5 forums but are investigated just the same when poker chip-dumping is suspected.

[bubba]

We're happy that two otherwise routine audits involved over $80,000 - it shows that the book has no problem making payments. Occasional processor snafus aside, BetOnline has no problem paying big winners. The guy with $300 whose being audited usually doesn't make threads at 5 forums but are investigated just the same when poker chip-dumping is suspected.

is betonline going to show us the cause of concern? which hands in particular took them WEEKS to review? im sure OP and the entire community would like to know what caused the long delay besides the balance being large.

is it really routine for a website to take WEEKS with no answers for client besides accusations of chip dumping?? this is routine??? that is scary if true.

whether its 300 or 65000, if a website wants to delay your payment for an audit they should release the hand histories to the accused. and should have a reason for the audit that is clearly stated to the accused. "we suspect chip dumping becasue of xxxxxxx". without this, its an absolute joke.

[Dark Horse]

We're happy that two otherwise routine audits involved over $80,000 - it shows that the book has no problem making payments.

You just reminded me of your tennis threads.

[davidchong]

Holding money

[benandjerry]

I dont know wilt personally, but I know ppl irl who has dealt with him, and he's 100% legit. Glad to hear you got your $ back.

I rarely feel a need to bash sportbooks/poker sites publicly, but its absolutely embarassing the way they've dealt with this issue and the previous guy, its hard to tell whether their customer support are flat out incompetent or whether they're another eurolinx (you got burned pretty bad there if I recall correctly, I took a smaller hit too) case, but the warning bells sure are ringing.

[HedgeHog]

Finally u can shutup all these haters that think they wanna steal from people. Goodjob Lou.

It's not shutting me up. BOL DOES want to steal; it's the getting caught they'd like to avoid. Lou and you can sugarcoat this BS all you want, but anyone who read the 65k case thread knows BOL STOLE that money first. SBR then recovered the funds for the THEFT victim. BTW, Lou's claim that this guy has been paid is misleading as I think he's only gotten a partial payment thus far (15k?). His remaining 50k will take a long while to arrive as anyone with BOL experience knows all too well.

[Peep]

BTW, Lou's claim that this guy has been paid is misleading as I think he's only gotten a partial payment thus far (15k?). His remaining 50k will take a long while to arrive as anyone with BOL experience knows all too well.

Good pot HH.

Funny how people mistake a promise to pay with the payment itself. Not quite the same. Last time I tried to cash a promise at my bank they laughed at me.

If a book owes, admit they owe, they should pay the amount owed right away. You take a bet, you pay a bet.

[skrtelfan]

How does BOL justify freezing the account by saying that it was chip dumping, and then (and only then) investigating after chip dumping allegations have been made? If the same response was given to this poster as it was to the earlier poster who had almost 60k stolen (and there's no reason to assume it wasn't), then BOL has been telling players that they have been confirmed as chip dumping and THAT's why the account is locked.

Shouldn't BOL be telling these players that they are investigating their accounts because of concerns for chip-dumping rather than affirmatively stating chip dumping has occurred prior to an audit of the account being done?

That sure starts to sound less like a good faith attempt to confirm the legitimacy of the winnings and more and more like an unjustified money-grab by BOL

This is exactly it. For a site to take two weeks to perform an audit is fine, the only problem would have been their refusal to send him his hand histories, except for the fact that they told him chip dumping was detected and confirmed. The sites that take BetOnline as a sponsor, including SBR, are completely glossing over this important fact, with one rogue site going so far as to say the chip dumping accusation was "just a rumor."

Without pressure from SBR, who knows if the player would have been paid?

[Legions36]

It's not shutting me up. BOL DOES want to steal; it's the getting caught they'd like to avoid. Lou and you can sugarcoat this BS all you want, but anyone who read the 65k case thread knows BOL STOLE that money first. SBR then recovered the funds for the THEFT victim. BTW, Lou's claim that this guy has been paid is misleading as I think he's only gotten a partial payment thus far (15k?). His remaining 50k will take a long while to arrive as anyone with BOL experience knows all too well.

Don't be mad at me cause u gotta wait to get paid, if u wanted your damn money so fast u shoulda just paid the extra money to get it, instead u decide to go there free route and complain that they are stiffing u.
And like i stated before u find any complaints about these guys that they haven't paid anyone then i will change the whole way i go about them, but your OPINION on them stealing will stay the same to me. Im pretty sure u will keep looking for a long time trying to find this as i have yet to see that.
Sorry were not on the same page here but u wont change my mind on this as i know from experience about these guys.

[skrtelfan]

We're happy that two otherwise routine audits involved over $80,000 - it shows that the book has no problem making payments. Occasional processor snafus aside, BetOnline has no problem paying big winners.

You really cannot be this naive. Who knows if the player would have been paid without pressure from SBR?

The elephant in the room that you and all of the other sites that take BetOnline as a sponsor, and BetOnline's CS rep is ignoring -- why they did they tell the player with the 65k confiscation chip dumping has been detected and confirmed if they were still in the process of performing an audit?

[shari91]

It's not shutting me up. BOL DOES want to steal; it's the getting caught they'd like to avoid. Lou and you can sugarcoat this BS all you want, but anyone who read the 65k case thread knows BOL STOLE that money first. SBR then recovered the funds for the THEFT victim. BTW, Lou's claim that this guy has been paid is misleading as I think he's only gotten a partial payment thus far (15k?). His remaining 50k will take a long while to arrive as anyone with BOL experience knows all too well.

His last post in his thread on 2+2 said he'd requested his first $15k on Nov 25th (a Friday) and received it the following Monday, Nov 28th. The second was requested on that same Monday (the 28th) and he received it on Nov 30th. He then requested his third $15k chunk that same day and he hasn't returned to the thread. I'd assume that if he hadn't received it or the rest of his cash, he would've posted at one of the two forums during the past 7 days.

You're pissed that you're having trouble with your check... any visitor to S&I in the past day or two is well aware of that because you're bouncing from thread to thread talking about "no pays". Yet you can't back that up and guys who have been on this forum for years have told you that you'll get paid from BOL, it's a common issue within the industry, etc... It's unfortunate that the first time you have to experience it is right before Xmas but that doesn't mean that a book is a stiff joint Hedge.

[Legions36]

You really cannot be this naive. Who knows if the player would have been paid without pressure from SBR?

The elephant in the room that you and all of the other sites that take BetOnline as a sponsor, and BetOnline's CS rep is ignoring -- why they did they tell the player with the 65k confiscation chip dumping has been detected and confirmed if they were still in the process of performing an audit?

Because 10 other people were committing fraud and chip dumping at the same tables around the same time and at the same stakes. I don't blame them for not wanting to get cheated.
But god forbid they freeze an account for a few days or weeks while they manually look at the hands played to see if chip dumping occurred.