BetOnline New Site Problems

**katstale** · 08-06-08, 10:58 AM

Worse than usual today, but always bad. You will be sitting for a moment on a page then it rolls you to logged out page and asks for you to log in again. You can be placing a wager and this happens--it is just crazy. All started with the "new" software upgrade--dudes, go back to the old stuff and get Moneybookers.

At least pretend to be trying to reach A book status!!

Forgot abt this great window that pops up when you least expect it:

Session has expired or cookies are disabled!
Either your session has timed out, you entered an invalid page directly, or "cookies" are not turned on in your browser. First, try and login again and if you receive this message again, follow the directions below to activate "cookies" in your browser

**katstale** · 08-06-08, 06:29 PM

No wonder they been cold calling--there traffic must be extremely light for no one else to be having problems with that software!! lolol It was just terrible all day.

BBD? U got any contacts over there to explain all the bugs?

**jtuck** · 08-06-08, 06:33 PM

I was having the same problems, sometimes i have to click log in two or three times before it will finally log me in, it times out quicker than i can make a wager, and logs me out randomly. I would call customer service but i'm sure they'd have no clue what is going on just like usual.

**ico2525** · 08-06-08, 06:33 PM

YES! Lol glad it's not just me. Sometimes I have to enter my password 4 times before I can get to where I want to be. There are times where I can idle for 10 minutes, and there are other times where god forbid I idle for 45 seconds, I get timed out.

**bigboydan** · 08-06-08, 07:00 PM

Originally posted by katstale

BBD? U got any contacts over there to explain all the bugs?

Let me see what I can find out Katstale.

**katstale** · 08-06-08, 08:22 PM

Appreciate u lookin into this big boy. I knew it couldn't just be me. AND, this problem has been getting worse. It started with the software change--but it has just gone off the charts in the last few days.

Thanks guys!! I was beginning to think something was wrong with me--I had a virus or something. I can hang on to this comp for a while longer.

**genyes** · 08-07-08, 09:34 AM

I'm also having problems with the site. Honest communication goes a long way. I am assuming they are working on the problem. But a comment from management would be very appreciated.

**Frank** · 08-07-08, 10:39 AM

Originally posted by ico2525

YES! Lol glad it's not just me. Sometimes I have to enter my password 4 times before I can get to where I want to be. There are times where I can idle for 10 minutes, and there are other times where god forbid I idle for 45 seconds, I get timed out.

Exactly what happens to me.

And I also have to relog in 90% of the time after every bet I place.

I get that same damn message that Katstale wrote 1 second after i make a bet.

**Frank** · 08-08-08, 06:04 PM

Today is the worst day ever for problems with the website.

It takes me 5 minutes to log in and 5 seconds to time out.

They are already losing a lot of action and will lose a ton more if they don't fix this soon.

**THE HITMAN** · 08-08-08, 06:44 PM

New ware is disappointing to me, too. Experiencing the same as everyone else.

It seems to be a bit better on Internet Explorer.

Even when normal, they time out way tooooooo quickly. Very annoying. BETJ times out way too quickly, also. I never could understand this. I mean, you want people to bet, right ?? OK, I'll offer them some info: it's difficult to wager when you are timed out.

I like to use them, but lately it's been a joke. I even gave them a share of my third place vote for favorite book.

**bigboydan** · 08-08-08, 07:00 PM

I just spoke with Will via a live chat session regarding this particular issue, and he tells me that this problem has been fixed fellas.

Below is the live chat transcript on this issue:

Will: Hello. How may I assist you today?

BBD: I reading this particular thread on the SBRforum and was wondering what the reason was as to why these people are having so many issues. http://forum.sbrforum.com/sportsbook...-problems.html

Will: Let me check on that. Do you have an account with us?

BBD: no I do not have one at this time sir.

Will: Ok, I'll check the link you gave, be right back

BBD: ok

Will: Thanks

Will: Ok, we are going to look into it, we are going to send this information to higher management. Thanks for letting us know, because we are now aware of it

BBD: Ok

BBD: can you have management email with an answer at: bbd@sbrforum.com

Will: I'm sorry for the delay. I'll be right with you...

BBD: ok

Will: It's was a temporary issue, we apologize for any inconvenience, but it has been rectified

Will: All clients were taking care over the phone immediately

BBD: so this issue in that thread is now corrected, correct?

Will: Yes sir

BBD: ok

BBD: Thanks for your help regarding this software issue. Have a nice day, cya.

Will: You are welcome

Will: Anytime

**katstale** · 08-08-08, 08:14 PM

Once again, I think they were worried the Big Boy was gonna have to get up out of his chair and come on over!!

Now I just hope the dude wasn't pullin your leg.

Thanks for lookin in on it.

**katstale** · 08-08-08, 09:21 PM

Well, that fix lasted I think abt 40 minutes--then went right back to what it was. Right after a confirmed wager--you get this:

"session timed out no cookies, etc." same stuff for several days now.

Don't let them play you like that BBD!! lolol

Open up a can of whoop a.....

**bigboydan** · 08-08-08, 09:47 PM

Originally posted by katstale

Well, that fix lasted I think abt 40 minutes--then went right back to what it was. Right after a confirmed wager--you get this:

"session timed out no cookies, etc." same stuff for several days now.

Don't let them play you like that BBD!! lolol

Open up a can of whoop a.....

Just when I thought I got these issues resolved for everyone, it happens again. I'm back on it once again Katstale.

**darrell74** · 08-08-08, 10:44 PM

My account at betonline seems to be dragging, a little, too.

**Frank** · 08-11-08, 01:05 AM

I think Friday was the crappy software and technical issues combined.

The technical issues seem to be fixed but its the same old crappy software that times you out after most wagers.

**katstale** · 08-11-08, 10:01 AM

It is still a royal pain. Sit on the wagers page for 60-90 seconds and look up and get this:

Session expired cookies, blah blah blah

They need to take some of the salary from the cold callers and invest in some tech folks. I can't even imagine how painful this will be for weekend football. Might just not bother.

It's like the software just goes where it wants.

**jtuck** · 08-11-08, 09:08 PM

Still takes clicking "Log In" 3 times before it will actually log me in, still timing out. Thanks for the work BBD

**katstale** · 08-12-08, 10:01 AM

session has expired cookies are not on--we need cookies!!

Just thought I would put this up again, since this is what I see most at BOL these days.

Especially right after a wager, BUT this can pop up at any time. BBD--these guys are ignoring us. Isn't that a BOL ad at the top of the page?? Is that click thru money or paid advertising. Pull that banner until they fix the software. This is ridiculous.

Session has expired or cookies are disabled!
Either your session has timed out, you entered an invalid page directly, or "cookies" are not turned on in your browser. First, try and login again and if you receive this message again, follow the directions below to activate "cookies" in your browser.

**ico2525** · 08-12-08, 10:44 AM

Yeah, it's bad. I get used to typing in my password 3 or 4 times before I can do anything. If I plan on spending more than 8 minutes on the site, I'll type in my password a couple more times.

**JoeVig** · 08-12-08, 04:55 PM

Hi fellas,
Man I have had with this place. Their site problems are just too much to take. Can't even login this afternoon, it just says "You are not logged in" after entering my stuff. It has been like this since their "new" software roll out - a complete screw-up. The worst part is, there's not much new about the software, same old betting pages, just some fancy frames around it.

This has got to be hurting them in bottom line, I can't imagine they get anywhere near normal action with these problems. How can a place be "A" rated with these kind of support issues, and I am sure they arent making as much money with the problems.

-JoeV

**bigboydan** · 08-12-08, 06:27 PM

Just thinking out loud here gentlemen. Would this help with the current BetOnline issues everyone seems to be having these days?

**jtuck** · 08-12-08, 06:30 PM

Originally posted by bigboydan

Just thinking out loud here gentlemen. Would this help with the current BetOnline issues everyone seems to be having these days?

Couldn't hurt, but it wont fix the problem with it not logging in until the 3rd try. Is it really that much to ask that an A rated book have software that works properly?

**bigboydan** · 08-12-08, 06:39 PM

I'm going to contact management once again gentlemen and see what we can do to get this matter resolved ASAP.

**katstale** · 08-12-08, 07:37 PM

BBD, the first step it seems is to get them to admit they have a serious problem. Like many books, they want to act like nothing is wrong. They are even instructing cs clerks to say they are not aware of any problems.

Man, that is just BS. Show a little class BOl and come on here and say "yes, we have a problem and we actually have people trying to fix it!! Por favor, have some patience with us longsuffering loyal players!?"

Oh yea, and then get some ewallets.

But, first fix the software.

I sometimes wonder if any of these clowns that run these places ever spent one day in a business management class.

I forgot, 105 lines trumps customer service!!!

**marke4** · 08-12-08, 08:44 PM

I to have the same problem. I just kinda figured it was due to my internet browser being old. Its nice to know others have the same problem. I have noticed it is even worse now with their new software, which sucks.

**gomiamigo** · 08-12-08, 10:07 PM

Originally posted by Frank

Today is the worst day ever for problems with the website.

It takes me 5 minutes to log in and 5 seconds to time out.

They are already losing a lot of action and will lose a ton more if they don't fix this soon.

same here. Huge problems.

**ico2525** · 08-13-08, 05:37 PM

Here is a non-technical problem I've encountered. This might be reason to downgrade BetOnline to a C+.

They process payouts from 9am to 1pm. This morning I contacted them asking about making a withdrawal. They change the withdrawal minimums and maximums on a daily basis. Some days it's $900 max, and other days it's $1,000 minimum.

You can make these types of withdrawals for any amount between $100 and $2,000, but it might not always be available the same day. If you request a withdrawal with their primary "processor" before noon EST, then you'll get your money the same day. That's what encouraged me to sign up for a bet online account. Otherwise, if your withdrawal doesn't fit that day's criteria, it may take up to 24 hours.

Those are the rules, and I knew those ahead of time. I called this morning to make a withdrawal that fit today's criteria. I double checked with two people that this was the case, and I had my request submitted to fit the criteria.

They apparently called my house to tell me that my withdrawal had been canceled, but I wasn't home. I found out that there was a problem when I tried to log into my account. I called them, and I was told that the payment was canceled because ... well just because their processor didn't feel like it. I tried to brown nose the customer service rep by saying that BetOnline is such a great book, and I never expect them to do these shady things. I didn't get a straight answer, and this flat out bothers me. I adjusted my withdrawal amount just to satisfy them, and I got screwed.

I'm going to see what more I can find out.

Has anyone else noticed how live chat is starting to suck balls everywhere? You ask a question, it takes them 5 minutes to respond with a one sentence response. I didn't get anywhere on live chat. The only reason I got for the cancellation was that their processor implemented a different rule for that day some time between 10am and 1pm.

Sigh... I'll get my money tomorrow. Yeah - one of their processors crapped out. Thankfully it's not a big deal because I don't really need the money until tomorrow anyway.

**JoeVig** · 08-14-08, 01:43 PM

Could we maybe get SBR to have BetOnline management comment on these issues?

Football pre-season is already here, and regular season is around the corner. Would be nice to have some kind of response before players make their deposits (elsewhere if necessary) for football season.

**jtuck** · 08-14-08, 01:55 PM

They had someone on here posting not to long ago talking about how good there customer service is, maybe they will put someone on here to adress these problems

**bigboydan** · 08-14-08, 04:10 PM

Ok Gentlemen,

I just received word back from BetOnline regarding these particular issues you were all having. Below is what there official response was on this subject as well as them notifying me that this problem has been rectified.

Please advise all posters that the web site issue has been fixed! A permanent solution was successfully launched on Tuesday of this week. If anyone does experience any further inconveniences please advise immediately, however I believe our clients can rest assured that this was an isolated incident.

It was only a small percentage of our clients that were affected by this and we did handle the situation as a code red with the up most importance. Unfortunately the problem originated with one of our third party providers and rather than allowing them to launch a possible immediate temporary fix; we asked them to provide a stable and permanent solution.

Please let me know if you encounter these problems from here on out, and I will contact them for further assistance on this matter.

**jtuck** · 08-14-08, 05:12 PM

Thanks dan, still takes 2 times to log in but thats not a big deal

**JoeVig** · 08-14-08, 05:54 PM

BBD,
Really do appreciate what you guys do here. Thanks for the follow thru.
-JoeV

**THE HITMAN** · 08-14-08, 08:57 PM

Originally posted by THE HITMAN

New ware is disappointing to me, too. Experiencing the same as everyone else.

It seems to be a bit better on Internet Explorer.

Even when normal, they time out way tooooooo quickly. Very annoying. BETJ times out way too quickly, also. I never could understand this. I mean, you want people to bet, right ?? OK, I'll offer them some info: it's difficult to wager when you are timed out.

I like to use them, but lately it's been a joke. I even gave them a share of my third place vote for favorite book.

I am really sorry to see this continue. Seems like one of my fave books is on the decline. Makes you wonder what's next.