help bonus acbet.com

**alano83** · 10-24-11, 08:13 AM

the conditions of these bonuses are

http://auth1.acbet.com/en/offers

here is their response

We only counted the first deposit as the turnover and you lose at the first deposit

I know u have not complete the turnover requirement

site to avoid

**austin** · 10-24-11, 08:53 AM

after you lost your deposit in the first bet, did you re-deposit to complete the wagering requirement before asking for the bonus?

**alano83** · 10-24-11, 08:59 AM

I'm sure both the 2 1 bet bet (both from the 300th) while the 3 won. they say you have to do with the rollover only 1 payment, if you lose you are not entitled to the bonus

**nenad** · 10-24-11, 02:14 PM

haha what a joke book

**AimingHigh** · 10-24-11, 04:12 PM

This makes no sense. So they want to reward only those who show they can beat them by winning 3 bets in a row, if I've understood that right? Wouldn't a proper/safe book want to reward the losers, those who have to redeposit to complete the WR?

**FourLengthsClear** · 10-24-11, 04:16 PM

Originally posted by AimingHigh

This makes no sense. So they want to reward only those who show they can beat them by winning 3 bets in a row, if I've understood that right? Wouldn't a proper/safe book want to reward the losers, those who have to redeposit to complete the WR?

......... or they want to encourage bigger initial deposits.
..........or they have realised that their bonus offer is way more generous than that of its main competitors and they are looking for any reason not to pay it having been flooded by bonus 'whores'.

Personally, I suspect the latter.

**Acbet_F** · 10-26-11, 01:36 AM

Originally posted by FourLengthsClear

......... or they want to encourage bigger initial deposits.
..........or they have realised that their bonus offer is way more generous than that of its main competitors and they are looking for any reason not to pay it having been flooded by bonus 'whores'.

Personally, I suspect the latter.

Hello there.

Acbet for you here.

Some terms were changed these last days, and at one point one term contradicted the other (1vs3). This was a mistake, as it stayed in the queue for 4 days before being changed. Yes, in the queue, as there was no way we could change this in real time. So I will apologize for this, because it does deserve a true apology.

Fourlengthclear, you are correct. But it is true also the terms were too strong, and so they will now be much more liberal, in favour of the player. In the beginning, you do look at cost very, very closely. We have not even started marketing yet, so a lot is still being done and will be in the coming days. If you have any concern, anything you would like to discuss, we are open to discussion and will find a resolution in your favour - in fact, I contacted a player personally on another thread, via email yesterday, to give him a full bonus. Please email us directly at marketing@acbet.com should you have any concern.

I am not negative so I will not flame, I would only appreciate that people understand we are working overtime to satisfy people's demands. Now I think I will simply wish you a great day.

**FourLengthsClear** · 10-26-11, 05:59 AM

Originally posted by Acbet_F

Hello there.

Acbet for you here.

Some terms were changed these last days, and at one point one term contradicted the other (1vs3). This was a mistake, as it stayed in the queue for 4 days before being changed. Yes, in the queue, as there was no way we could change this in real time. So I will apologize for this, because it does deserve a true apology.

Fourlengthclear, you are correct. But it is true also the terms were too strong, and so they will now be much more liberal, in favour of the player. In the beginning, you do look at cost very, very closely. We have not even started marketing yet, so a lot is still being done and will be in the coming days. If you have any concern, anything you would like to discuss, we are open to discussion and will find a resolution in your favour - in fact, I contacted a player personally on another thread, via email yesterday, to give him a full bonus. Please email us directly at marketing@acbet.com should you have any concern.

I am not negative so I will not flame, I would only appreciate that people understand we are working overtime to satisfy people's demands. Now I think I will simply wish you a great day.

I don't play at your book (I have an account with IBCBet) but am pleased to see that you responded positively and solved the OPs problem.

**nenad** · 10-26-11, 06:32 AM

so what this means more liberal ? you will alllow re deposits to finish rollover or what?

**djdynamite123** · 11-30-11, 03:57 PM

Hi, iv'e had various misleading and confusing replies from customer support assistants that don't seem to know what they are talking about.

Anyway, my last reply said:

Dear Sir Daniel,

Thank you for your query.

As what we have said before, you can redeposit so you can easily meet the wagering requirement. Just be careful not to lose the last quid on the first deposit you have made as it's only the first deposit which is counted to qualify you for the bonus offer.

Have a nice day and good luck with your betting.

Regards,
support@acbet.com

So due to this person saying it's possible to deposit again, since i have £157 in my balance after wagering out £450 already from the (1st) £300 deposit. I can wager out a further £100, but if that loses, it would make my balance down to £57, so i could now go and deposit a further £350 and then complete the rest of the £350 wagering that is required, and if that happened to lose id still have £57 in my balance, would i still qualify for the bonus? I have to make sure as i don't want to forfeit the bonus and since i only have £157 at the moment to wager out £450 it would be near impossible to always win at. Please reply asap!, your help is greatly appreciated!

**kiwi** · 12-13-11, 06:23 PM

Yes indeed, really annoying bonus conditions. Normally one get the bonus directly together with the first deposit and has to roll over it then. Here you must roll over first and then get the bonus IF the first deposit was not lost completely. This is strange but still would be acceptable. Unfortunately I fullfilled these required conditions but nevertheless got no bonus. Instead I received the following e-mail: "Hi XXX We are apologize that you are not qualify for the bonus as you have lost the first deposit , second deposit not counted as requirements for the bonus". Apart from the bad English it is simply wrong that I lost my complete first deposit. I always let some small amount in the account before I deposited again. Of course I informed ACBet but since then they didn't reply at all anymore. I don't care much of that bonus but I wanted to share this bad experience. Anyway there is still SBOBET, no need to be angry because of a declined bonus from ACBet...

**trytrytry** · 12-13-11, 08:47 PM

who is

Kotor?

**in play, run(s)** · 12-13-11, 09:55 PM

Star Wars: Knights of the Old Republic (KotOR)?

**siggisan24** · 12-15-11, 04:26 PM

If a new bookmaker starts it should try to gain the trust of new customers and not destroy it.
I dont understand why Kiwi didn't get his bonus, he fullfilled all condiditions and the answer he was
given does not fit.
I will never bet with such a bookmaker if the start is as bad as this. Still I would be interested if they changed
their mind !?

**kiwi** · 12-16-11, 12:07 PM

At least now I have a response:

"Dear Mr. xxx,

Thank you for your query.

We apologise for the confusion it has caused you but it states in our terms and conditions that the bonus is given after you have completed the turnover requirement without losing the the first deposit as it is what you should rollover 3 times.

With your case, you have placed a bet worth 299 Euro from your first deposit of 300 Euro leaving you a 1 Euro balance. You redeposit the amount of 300 Euro the next day and bet again worth 244 Euro. Unfortunately, your 244 Euro bet (1 Euro balance from first deposit in it) was lost and the turnover requirement still not met making you not to be qualified for the bonus."

I am still not really happy with this explanation because my account balance has never been 0 - of course because intentionally I never placed the full account balance before I deposited again. From my point of view like that the first deposit was never completely lost. At least now (after quite some days) they replied at all. Obviously they consider it like this that one must never lose altogether an amount equal to the first deposit before the roll over is reached. I still think a bonus with unclear conditions like this is not a good way to attract and convince new customers - I will not recommend ACBet after this first experience and also think about to stop using their agent service as well.

**TennisProFrance** · 12-16-11, 12:35 PM

I tried this book. I actually quite like the site, layout and general feel of things. However when it comes to customer service and dealing with general player issues they are found seriously wanting. One is left with the feeling of a one man band running the show, bets arent settled after about 8pm cet until the next day, emails are often late being responded to. I made sure I had everythign in place so when the bonus hit they had no excuses, but still they chose to mess me around for a few days before releasing teh bonus (lots of customer requests they said).

However on the upside, there is a guy who posts here and who you can email at marketing@domainname... who resolved my issues very very quickly once he became involved.

I have mixed feelings about this book, I would use them much more if they cut out all this crap and gave me confidance they will be there in 12 months time and large amounts of money are in safe hands.

**Acbet_F** · 03-28-12, 04:57 AM

Originally posted by TennisProFrance

I tried this book. I actually quite like the site, layout and general feel of things. However when it comes to customer service and dealing with general player issues they are found seriously wanting. One is left with the feeling of a one man band running the show, bets arent settled after about 8pm cet until the next day, emails are often late being responded to. I made sure I had everythign in place so when the bonus hit they had no excuses, but still they chose to mess me around for a few days before releasing teh bonus (lots of customer requests they said).

However on the upside, there is a guy who posts here and who you can email at marketing@domainname... who resolved my issues very very quickly once he became involved.

I have mixed feelings about this book, I would use them much more if they cut out all this crap and gave me confidance they will be there in 12 months time and large amounts of money are in safe hands.

Hello TennisProFrance.

I did not have the opportunity to wish you a happy new year, but I might as well do it now, although it is indeed a bit late.

Neither did I have much time to reply here, and confirm all outstanding issues were covered, and all solved, in the benefit of players a vast amount of the time. Fraud, no, cannot do.

Do not want to rehash, but as mentioned on other threads...we do not and will not limit players. And we do take winners, as well as recreational punters. Yes, we believe both player types attract one another, and we are therefore happy to welcome both.

The odds and services will again improve, they have already. Still, we are able to offer odds 9 times out of 10 better than those of the biggest Asian, mainstream bookmaker - it is worth checking out. 5 minutes cashout time once verified. No bocking, no limiting, and no fees whatsoever.

I do believe we will be here in 6 months and more! I work hard at it, this is all I can say.

Thank you for reading.

Acbet_F.

**NextToYou** · 03-28-12, 07:48 AM

Hello ACbet,

I have an account with you already, but I have never deposited, since you have so low limits even to large European soccer leagues. For example; 363USD at the moment to Spain Primera League matches (asian hadicap), when for example Pinnacle has 3000USD limit at the moment, and other asians even bigger.

Let me know when you have higher limits available and I will give you action.

**Digo** · 03-28-12, 09:07 AM

You need to re-deposit to keep doing the rollover, its not so easy like "lose it all" in the first bet...

**Acbet_F** · 06-18-12, 02:15 AM

Hi there,

As mentioned on another thread, I thought to inform everybody that our limits are now 10 to 20 higher than previously. And still 5 minutes withdrawal once you have completed KYC. The site is much faster now, too.

Thanks,

Acbet_F

**gonzostar** · 10-12-12, 11:35 AM

I you do a little research you will see that they do a lot of "mistakes" much more than other bookies, maybe those mistakes are not just mistakes