Betonline stole $$ from me.....

[Courtesywipe]

I deposited $100 through a payment option on BetOnline. The same deposit that I have been using for a year now. For whatever reason, the $$ did not end up in my betonline account. I recieved an confirmation email that the deposit was successful and the Money shows being deducted from my checking account. Despite numerous chats with customer service at betonline, i have gotten no where and basically they are telling me that the deposit option that I used is not accepted at betonline. If the deposit method is not used....Why have I been successful depositing via this option for the last year and why would the option show up under deposit options?

I dont know what to do. I am not concerned about the 100bucks, but I am concerned that this is simply "shady" and for the fact that I have deposit sooo much money of the last year. Why would they take $100 from me? They are telling me that it is the payment processor. Of course, I call the payment processor and it is a message machine that gives you an oppurtunity to leave a message....of course..it says mailbox full. Not able to even leave a message. Do I at this point call my bank and have them delete the transaction?

Here is the chat form Betonline.

Initial chat last night-

Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Joe
Your Issue ID for this chat is LTK494015182935X. Please record it in case of pending issue.
Joe: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
gary: hello. i just made a deposit with my DC. the money was immed. deducted from my checking acct. but the funds are not showing in my betonline acct
Joe: may i have your account #
gary: *******
gary: it showing up in my checking acct. as "myscore"
gary: normally i dont have a problem with depsoit method
Joe: thanks, well i've seen it before,
Joe: what happens is that the payment is not going through,
Joe: it doers not show on my edn either
Joe: end*
gary: it shows on my end
gary: in my checking acct
Joe: shows on hold right?
gary: "pending"
Joe: exactly
gary: so what does that mean?
Joe: its just another fancy way of the bank saying stuck, will return
Joe: it means the payment did not went trough,
Joe: its going to be returned
gary: no, thats not correct. i have 7 things saying pending
Joe: iv seen it taking some hours to clear as max
gary: but i used your payment proccessor
gary: not betonline
gary: i transactions i make during the course of the day will say "pending"
gary: until the following day
gary: how can i be charged $100 and not have $100 go into my betonline acct?
gary: hello?
gary: hello?
Joe: i dont even see it on my end, thtas what im trying to say, it means its still in the middle
Joe: thats why im tellig you that the pending status
Joe: at least this time
Joe: means is not going through
gary: so what do i do when it clears?
gary: this is why i stay with 5dimes
gary: i should have known
gary: you cant even repsond to my questions
gary: in a timely manner
gary: manager please
Joe: off-shift
gary: now you respond
Joe: it will be back after 9 Est
gary: why is the customer service that you are giving so poor?
gary: i will be sure to report this. i just saved a copy of our chat
gary: i have a recipt from my email with a transaction ID # from the deposit i made
gary: ezdebit
gary: since you are unwilling to speak with me, i will call the 1800 number
Joe: okay
Joe: Is there anything else I can assist you with at this time?


Chat this morning-

Hi! Welcome to BetOnline! How can I help you?
You are now chatting with Lars
Your Issue ID for this chat is LTK494015190536X. Please record it in case of pending issue.
Lars: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
gary: hello. may i have a manager please.
Lars: Hi Gary
gary: hi
Lars: Why do you need a manager?
gary: i have a problem with betonline and experienced poor customer service last night via chat.
gary: a deposit problem
Lars: There're no managers available for the chat line.
Lars: What kind of problem did you had?
gary: i made a deposit via ezdebit. the transaction was successfull. i recieved a transaction approval number
gary: the funds were deducted from my checking acct
gary: the funds were never placed in my betonline acct
gary: i contacted ezdebit and the tried to contact you guys via phone and email and the was no response.
gary: they told me that my funds would be in my betonline acct. within 20 min
gary: never happened
Lars: I'm sorry but we're not accepting *************** as a deposit option for the moment
gary: i sent several emails explaining my issue
gary: never got a respones
gary: it wasnt ***************
gary: it was master card
gary: its one of your payment processors
gary: called....ezdebit
Lars: EzDebit is the same as ***************
Lars: We're not accepting EzDebit as a deposit option
Lars: It's not even listed on the CASHIER tab as an option
gary: well if you are not accepting ez debit why was i charged $100 and why is it displayed as an option?
gary: the fact is there was 100$ taken from me
Lars: We use a third party processor that have different payment options to offer, player are suppose to guide themselves from the CASHIER section
Lars: Our available methods are clearly stated there.
gary: so how do i get my money back?
Lars: You need to contact EzDebit
gary: one more question
Lars: Sure
gary: if ezdebit is not a deposit option. why is it displayed on my cashier right NOW. it is CLEARLY listed as a deposit option
gary: answer carefully, cause this is being recorded
Lars: Gary, again, from the MAIN BetOnline's page, click on the CASHIER tab
gary: not to mentioned i use this option weekly
gary: done
gary: and it shows
Lars: Can you see the option there?
gary: yes
gary: im looking at it
Lars: You're looking it from the second MENU
Lars: I'm asking you to click on the CASHIER tab from the main page.
gary: im looking at it from deposits
gary: i click deposits
gary: and it pops up
gary: along with other options
Lars: I'm not asking you to click on deposits
gary: why not
Lars: I'm asking you to review the options you see on our website
Lars: On our CASHIER tab
gary: whats the difference
Lars: We use a third party processor that have different payment options to offer, player are suppose to guide themselves from the CASHIER section
gary: pre printed
gary: nice
gary: forget it\
gary: ill be sure to post this on SBR
gary: Betonline stole $100 from me
gary: after i have deposited thousands of dollars
gary: go figure
gary: this is why i wanted a manager
gary: you were not going to get anywhere

[ehp6737]

Gary FIRST, delete your acct# from the chat you pasted here!!!!!!!

SECOND, I had basically the same thing happen to me last week. I tried to contact their processor to no avail, so I waited. The charge sat as "pending" on my cc statement for about 5 business days, but was never "finalized" and after 5 days the temporary hold "fell off" and the funds were released back into my account. If you're at the point where the charge is no longer "pending" but has been "finalized" then take a screenshot of their cashier page to prove their lying to you by saying they dont offer that method, and you've tried to contact processor to no avail, then file a complaint with SBR.

THIRD, never use BetOnline again. They're are a number of better options out there

[Courtesywipe]

Thank for the tip on deleting my betonline act number. I didnt even think about that. I am new to the forum. Unfortunately, every transaction I make with my DC shows as pending in my checking account. I do suspect that the transaction will be finalized as I recieved an email that the transaction was proccessed and approved.

I will never use betonline again and urge all of my friends to do the same. You would think if Betonline had a customer that was unhappy that they would at least make an effort to contact me. I have sent over 5 emails to support and have not been contacted yet. Not good for bussiness i tell ya.

Thanks for replying man!

[ehp6737]

Thank for the tip on deleting my betonline act number. I didnt even think about that. I am new to the forum. Unfortunately, every transaction I make with my DC shows as pending in my checking account. I do suspect that the transaction will be finalized as I recieved an email that the transaction was proccessed and approved.

I will never use betonline again and urge all of my friends to do the same. You would think if Betonline had a customer that was unhappy that they would at least make an effort to contact me. I have sent over 5 emails to support and have not been contacted yet. Not good for bussiness i tell ya.

Thanks for replying man!

They're coldness and robot like approach to dealing with customers is very disconcerting. Not to mention trying to get a withdrawal from them, especially when depositing by CC. Last I checked they wanted 2 photo ID's, 3 utility bills, and a blood sample to complete a withdrawal request.

For a new book Gary I'd recommend Bet Islands or 5Dimes. You may have trouble using your cc for deposits here if you're a US player, but whatever you have to do to deposit is worth it.

[Courtesywipe]

Thanks. I am already a 5dimes customer and I love it. Mater of fact I have a couple thousand dollars in that account which I have been on a bad streak. Thats why i decided to deposit with betonline so I could have a change of scene for a day. 5Dimes is awesome. They pay within hours and great customer service. Im just going to chalk up a $100 loss from Betonline and move on. Hell, 100 is like losing one game. Not the money....just the point of ripping a customer off.

[BetOnline]

Followed up on your posting based on the chat ticket numbers; your deposit was credited and is sitting in your account.
We will be having a little discussion with your chat agent as well...
But your money's there!

Cheers
Alex

[Courtesywipe]

***Note......The betonline manager, Warren, has just contacted me via phone call. He apologized and immed credited the funds to my account along with 25% free play. I must say that this was the only issue that I have ever had with Betonline and Warren took care of the situation as soon as bussiness hours resumed. Warren, I thank you and I will continue to use your sportsbook.

Thanks again for being so prompt and thanks again for being a trusted Sportsbook!

[pimike]

Followed up on your posting based on the chat ticket numbers; your deposit was credited and is sitting in your account.
We will be having a little discussion with your chat agent as well...
But your money's there!

Cheers
Alex

Alex,

Thats weird Alex. Please disregard my last deposit its not coming. U use that method, wait no u don't. Wait money showed up.

This is bad manager! Wait theres never a manager! Wow! Just wow!

[jackkkk2009]

Betonline is still good too since they took care of your issue.

[mike82usf]

I'm glad everything worked out.

[Legions36]

***Note......The betonline manager, Warren, has just contacted me via phone call. He apologized and immed credited the funds to my account along with 25% free play. I must say that this was the only issue that I have ever had with Betonline and Warren took care of the situation as soon as bussiness hours resumed. Warren, I thank you and I will continue to use your sportsbook.

Thanks again for being so prompt and thanks again for being a trusted Sportsbook!

If u trust them so much then why start a thread bashing them saying they stole a measly $100 from your deposit. I mean damn it goes along way to just speak to a manager and have them look deeper into the situation.

[Courtesywipe]

That was the problem. I was unable to speak with a manager. No initial reply to my emails until it was seen here on the thread. So I am glad I posted the thread as something got done. So....Beat it! And maybe $100 means something to me. Loser....

[slash]

If u trust them so much then why start a thread bashing them saying they stole a measly $100 from your deposit. I mean damn it goes along way to just speak to a manager and have them look deeper into the situation.

You think this would have been solved if he hadn't posted on here?

[Legions36]

That was the problem. I was unable to speak with a manager. No initial reply to my emails until it was seen here on the thread. So I am glad I posted the thread as something got done. So....Beat it! And maybe $100 means something to me. Loser....

Ever heard of a phone and an 800 # its free dude.

[Monte]

Way to go, that is what a forum is here for...not shilling.
Good to see how BO customers are treated when the mighty Alex isn't watching and when it is not posted on forums.
Shit book i tell ya...

[Legions36]

You think this would have been solved if he hadn't posted on here?

Yes i do they are a reputable place and not out to screw players.

[bostonboss]

legions thinks ESB is a good book

[louis]

Betonline is not trying to steal $100 from anyone, these are clerical/technical issues, they are a reputable book.

[runner5k]

Yes i do they are a reputable place and not out to screw players.

Especially not a measly $100