Centrebet unfair behavior cost me 2500 GBP

[alexzim]

Hello All,
You will be amazed how unfair CentreBet could be.

I placed a bet on Football match Benfica and Arsenal on 6-7-2011
The bet of 2500@1.5 while the score 1-0 favored Arsenal.
The bet refer to trader and was on the "Air" for about 20 seconds,
This is "normal" until now,but while the bet is waiting for trader to accept or Decline,A goal scored against Arsenal and the outcome now is 1-1.
The market of this game was suspended,and my bet is still waiting for trader to Decide if he accept or decline the bet for additional 25 seconds !!!(after goal Scored against arsenal)

And guess what ? the bet was accepted full amount by the trader.
I contacted centrebet costumer support immediately and claim to cancel the bet,but they told me that this is an normal and they cant cancel this bet.
I wroth them a mail to Head Bookie to check this behavior and nothing changed.
I have a full screenshots taken while I was afraid they will accept
The bet after goal(see attached files)
Show clearly that the score is 1-1 while my bet is on the "Air" wait for trader for 25 seconds long after the goal scored.

Anyone have an idea what should I have to do to get my money back?
I ask the Head Bookie by mail to correct the line base on new outcome
And will lead to result of losing 357 GBP instead of full 2500 GBP.
2500@1.5=1250 GBP profit.
The new odd should be: 357@4.5=1250 GBP profit.
I still waiting to hear if he agree to change the odd.
I will update,
Thank you
Alex.

[zebras99]

I don't think that you will get anything from this situation.

[pjesnik24]

one of the reasons why I left centrebet, globet and doxx as well (at least livebetting). however doxx seem to accept the bet even if the goal was scored for your side but still too much risk involved

[pouroupoupou]

The new odd should be: 357@4.5=1250 GBP profit.

The new bet should be 2500 @4.5 So 2500 GBP loss

[titanic19831984]

hate to admit it buddy but ur not getting a washer back,

the bet will stand,

all bookies do it.

[chance]

I am sorry to say have you have zero chance here. That is the risk you take with them. It stinks!!!

If a goal goes the other way your bet gets declined. They have a free ride while they decided whether to accept bets.

[alexzim]

I am sorry to say have you have zero chance here. That is the risk you take with them. It stinks!!!

If a goal goes the other way your bet gets declined. They have a free ride while they decided whether to accept bets.

I'm litle disapointed of Hopeless prediction my post show up,but I will try hard to let Centrebet
Know that kind of behavior cost them money also.

[SmashThat]

You placed the bet before the goal was scored, so you would have been in the same position if they had accepted it immediately. Don't think you have a case here.

[tachi]

a similar case recently with Betsson.
They even wrote in my statement the bet is accepted immediately at the time after I placed it.
In reality,they refused it and after I made many attempts and a goal was scored,they accepted it.

live betting is too risky,some bookmakers cheat.

[alexzim]

Anyone have an good experience with IBAS?
I consider taking that to them.

[Optional]

Northern Territory Racing Commission has jurisdiction to order Centrebet to pay you if anything has been done wrong. And they will if it has been.

Email them: gamblingdisputes@nt.gov.au

[alexzim]

Northern Territory Racing Commission has jurisdiction to order Centrebet to pay you if anything has been done wrong. And they will if it has been.

Email them: gamblingdisputes@nt.gov.au

Thank you !!

[tachi]

Anyone have an good experience with IBAS?
I consider taking that to them.

no personal experience,but it's a waste of time.IBAS almost always rules in favor of the bookie.

btw,your attached images didn't prove completely the bet was accepted after the goal and with the old odds.Your statement will prove it,unless like Betsson,they put false minute and seconds for the time bet was accepted.

[shari91]

Northern Territory Racing Commission has jurisdiction to order Centrebet to pay you if anything has been done wrong. And they will if it has been. Email them: gamblingdisputes@nt.gov.au

That's only if you're accessing the Australian facing site which I'm assuming the poster wasn't as he was betting in GBP.

"Please be aware that Group Sites are located in different locations and jurisdictions and each Group Site operates under legal requirements specific to that Group Member."

[alexzim]

Thank you !!

Should I have to decide If I ask gamblingdisputes@nt.gov.au or IBAS to get in to that?
who is more reliable?

[shari91]

Should I have to decide If I ask gamblingdisputes@nt.gov.au or IBAS to get in to that? who is more reliable?

Unless you're in Australia contacting that email won't help as the Australian government doesn't regulate Centrebet's activities in other countries. Did you use centrebet.co.uk? If so, then you need to contact IBAS. You can also fill out a complaint form here at SBR if you'd like someone here to look into it for you http://www.sportsbookreview.com/Spor...Complaint.aspx

[alexzim]

Unless you're in Australia contacting that email won't help as the Australian government doesn't regulate Centrebet's activities in other countries. Did you use centrebet.co.uk? If so, then you need to contact IBAS. You can also fill out a complaint form here at SBR if you'd like someone here to look into it for you http://www.sportsbookreview.com/Spor...Complaint.aspx

I do use(d) centrebet.co.uk so I will contact IBAS.
Thank you for advice to fill up a complaint with SBR,I already did it this morning.
Thank you for your help !

[Optional]

Should I have to decide If I ask gamblingdisputes@nt.gov.au or IBAS to get in to that?
who is more reliable?

I'd go with both... the Australian parent company might just tell their offshore entity to do something. They are pretty good at acting fairly down here when pushed in my experience.

Not that I personally think you have much of a claim.

[alexzim]

no personal experience,but it's a waste of time.IBAS almost always rules in favor of the bookie.

btw,your attached images didn't prove completely the bet was accepted after the goal and with the old odds.Your statement will prove it,unless like Betsson,they put false minute and seconds for the time bet was accepted.

You can look at file"Purrint1569" its show the bet still on the "Air" Not Accepted yet while the score is 1-1 for long time.

[alexzim]

I'd go with both... the Australian parent company might just tell their offshore entity to do something. They are pretty good at acting fairly down here when pushed in my experience.

Not that I personally think you have much of a claim.

What part of my claim you not agree with?
Do you accept to get odd of 1.5 rather then 4.5 ?
Do you accept to bet and wait lifetime to get approved to your bet after goal scored against what you back?

[Optional]

What part of my claim you not agree with?
Do you accept to get odd of 1.5 rather then 4.5 ?
Do you accept to bet and wait lifetime to get approved to your bet after goal scored against what you back?

I did not say I don't agree.

To me it sounds like they will simply say you placed a bet that was accepted, end of story. But I'm not sure what is considered fair or not in live betting where they hold each bet for confirmation like that, as Betfair is the only place I do it.

[Gee]

I have no doubt centrebet would cheat if they can and have here. Whilst it doesn't seem fair, I don't think you have a case.

Ultimately, the bet you tried to place was a loser.

Centrebet are a weak book who I only bet at for the satisfaction of winning from. That, and in Aus, you know you are safe financially and they offer some good AFL lines.

[alexzim]

You placed the bet before the goal was scored, so you would have been in the same position if they had accepted it immediately. Don't think you have a case here.

The final result is not the story here,but the Integrity of the bookie.
Accepting the bet after about 45 seconds and long time after goal scored in the match is nothing but Fraud !!!

[alexzim]

I did not say I don't agree.

To me it sounds like they will simply say you placed a bet that was accepted, end of story. But I'm not sure what is considered fair or not in live betting where they hold each bet for confirmation like that, as Betfair is the only place I do it.

If I can prove that my bet accepted after market go suspended,It is a case in fair Jurisdiction.

[Joey Zaza]

Usual trick from bookie scum. They wouldn't have accepted it if Arsenal had gone up 2-0!

[horja1]

The final result is not the story here,but the Integrity of the bookie.
Accepting the bet after about 45 seconds and long time after goal scored in the match is nothing but Fraud !!!

Centrebet must have something written in their T&C or Rules regarding live-betting ... this should work both ways, not just in their advantage

[alexzim]

Centrebet must have something written in their T&C or Rules regarding live-betting ... this should work both ways, not just in their advantage

yes I found something:
Centrebet UK Limited General Terms & Conditions
2.10.1 Placing Live Bets

"Where a live bet has been submitted by a client but has not yet been placed as described above, and there is a price change (increase or decrease) in relation to the bet selection, or betting on the market is suspended, the bet will not be placed but will be rejected"

[Optional]

Based on that rule it does sound like you have a good case to get your entire 2500 returned after all.

[alexzim]

Yes, it's look like they will Have to work hard to keep my money on their hands.

[in play, run(s)]

You placed the bet before the goal was scored, so you would have been in the same position if they had accepted it immediately. Don't think you have a case here.

That's absolutely wrong in my eyes. At most live bookmakers, there's a pending period involved after placing your bet. If a goal is scored in that period, all pending bets are void. This goes for winning and losing bets, no matter. If we go by your opinion, books can freeroll customers by accepting losing bets and declining winning bets when a goal is scored in the meantime.

[Monte]

Some people are absurd in this thread again, those that think he has no case.
Wtf...this is called free rolled, and as he posts it is in the rules that it is not allowed.
******* clowns.

[alexzim]

I got a Mail from centrebet supervisor explain me why They not will void the bet:
"In this case you did not contact us via live chat
until more than 30 minutes after the bet was placed, and after Benfica
had scored another goal. If this was a case of error we would expect
that you would have contacted us immediately "

Take a look at my chat time frame details with CS 2 minuth after the fiasco:
My bet accepted at 23:00
contact to CS at 23:02
Duration of chat- 17 minuth

On Sat, Aug 6, 2011 at 11:20 PM, Centrebet <centrebet@centrebet.com>
wrote:

The following is a transcript of your chat session.

General Info
Chat start time
Aug 6, 2011 4:02:50 PM EST
Chat end time
Aug 6, 2011 4:20:32 PM EST
Duration (actual chatting time)
00:17:42
Operator
Phillip

I wroth to supervisor and show him the chat time frame details, but until now
I didnt got any reply....

[Monte]

live betting scam, disgraceful book

[horja1]

yes I found something:
Centrebet UK Limited General Terms & Conditions
2.10.1 Placing Live Bets

"Where a live bet has been submitted by a client but has not yet been placed as described above, and there is a price change (increase or decrease) in relation to the bet selection, or betting on the market is suspended, the bet will not be placed but will be rejected"

According with their rule you should give your money back
Let's see what SBR can do for you ... if Centrebet still decide not to pay back your money, just send them the google result for "centrebet problems" after SBR posts up the unresolved dispute

[kostasgr]

This is the risk of livebetting.You wont find a right at this situation.