Bet 365 being totally ridiculous with their requirements to withdraw

[LMAOFISH]

So after having verified my account over the phone and through the mail (they checked my passport number in their system and verified it and sent me a letter with a verification code) I finally try to make a withdrawal for a piddly 800$. They then request this:

Thank you for your withdrawal request.

Please be advised before any withdrawals can be made on your account we will require a copy of ID.

I can confirm we accept the following forms of ID to verify your identity:

- Driving Licence
- Passport
- Birth Certificate
- National ID Cards

We also require you to provide a screenshot confirming the deposit from your Moneybookers account into your Bet365 account,

Please include your four digit security number in your reply.

The four digit security number is a number that you selected when you opened your bet365 account. We ask you to provide this before any action is taken on your account to ensure it is the account holder that we are corresponding with.

If you are unable to remember this number, please confirm the following:

- Your full name
- Your username
- Your date of birth
- The first line of your address and your postcode
- Your email address registered on the account
- The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. CC, Neteller account number
etc)
- A four digit security number that you would like registering to your account. .



Please contact us in order to assist you further.

Thank you again for your patience.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by #CHAT# ENG SPORTS, via email support-eng@customerservices365.com, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.




Fine, no big deal, except it took them 3-4 days to send this email. Then 3-4 days after I send in everything they request, they say they have to wait another 3-4 days to verify the documents. Fine. Now 5 days later they send me another one saying this:


In order to assist with our verification checks could you please provide a copy of an alternative form of ID such as a driving licence or national ID card at your earliest convenience?

This can be sent via return email to this address or alternatively to documents@bet365.com.



If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by #CHAT# ENG SPORTS, via email support-eng@customerservices365.com, toll free on 1866 333 3238 or alternatively call +44 1782 684611 and we will be pleased to assist you.

Kind regards,

Matthew T
The bet365 Team


WTF, the one form of ID I decide to send, the same one they verified over the phone and requested in their previous email (passport) is no longer acceptable? I assure you my scan was of perfect quality. Anyways, now they have sent another email changing the terms to this:

Thank you for your email.

Please accept our apologies for any inconvenience this has caused. We have these measures in place in order to ensure the security of our customers' accounts.


We accept the following forms of ID:

- Driving Licence
- Birth Certificate
- National ID Cards

In order to proceed with your withdrawal request and to not cause any further delay, please scan one of the above and email it to documents@bet365.com.

Please note do not send in original documents. Thank you in advance for your co-operation on this issue.


If you would like any further information regarding this, please confirm your username and four digit security number in your reply.

The four digit security number is a number that you selected when you opened your bet365 account. We ask you to provide this before any action is taken on your account to ensure it is the account holder that we are corresponding with.





So now passport is no longer acceptable? Well in Canada they don't have a national security card, and I don't see the need to send my birth certificate as it won't say anything my passport doesn't. I don't drive so I don't have a driver's license.


WTF IS THIS SHIT?

[mikeyg]

Wow!!! This is getting bad for them.

I understand protecting themselves but this is getting close to being absurd

Good luck

[zeron]

When I first tried to withdraw, they said I had to give them the "KYC", what is a code they mail you to your phisical address. I said I hadn't received it (what was the truth) and they said that there had been a problem, that it was their fault and that they would mail it again. This was 2 weeks after I registered with them. 5 days after that, I received the letter from bet365 with the code. I thought I was gonna be able to finally withdraw but when I introduced it, the site said the code wasn't correct. I contacted their live chat and tell them what had happened; apparently, they had mail a new code so the old one wasn't gonna work. I ended up pretty pissed off and had to wait around 2 more weeks to make the f****** withdrawal... They are pretty good with the live events but they totally suck with withdrawals...

[qukubau]

bet 365 is getting worse every day. i won't use this book anymore.

[Champi]

I disagree i get the bonus and cashout without problems.Its a standart procedure.
Bet365 are fair for me 100$ +

[LMAOFISH]

Standard to keep changing their requirements after you send in everything they ask? They do checks that no other book would ever think of doing, and then change them and make new ones that again, no other book would think of doing.

Ridiculous imo.

[leon]

B365 IS the numper 1 of all Europe.
If you dom t have to hide something,everything will go alright.

[vill]

I stopped playing at bet365 at all.

[Stumpage]

I understand the need for security and don't have a problem when it comes to sending in documents, but this does seem a tad excessive on the part of 365 to say the least.....Plus, they're a crap-ass sportsbook to boot.....

[ddesmara]

I also stopped playing at 365 their casino is a joke especially BJ.

[chachi]

365 is a bit over the top when it comes to account validation, but they are A+ imo

[TakeTwo]

That's a bit ridiculous. Most people would be running out of different IDs after the first email!

[Stallion]

I've never had a problem with Bet365.

[Absolutelyonfire]

I've never had a problem with Bet365.

me neither....once you're verified once you're good for ever. A lot of the verification is due to being regulation by UK Government

[skrtelfan]

Lots of people only have one form of ID, for example someone who doesn't travel internationally wouldn't have a passport so might only have a drivers license or national ID. Sounds like stalling on their part, particularly the long delays between their responses.

[Ruifgalmeida]

I have my account for ages with bet365 in the old days didnt had to send nothing it was just deposit via neteller and withdraw the next day.
I have been reading in some foruns that they are geting very demanding .

[the_situation]

a bit strict on the verification process but once u get it all done your set forever

[thespeculator]

they just sent me a code i had to enter in the members section, that is strange they want a screen shot of moneybookers page

overall i find them to be helpful,, hope you get things settled

[Thremp]

Blatant thievery again from this book in the guise of "ID verification". Luckily they will allow you to verify before depositing. I don't know if these are additional backend procedures or not.

[Glitch]

old-school bet phoenix slowpay games

[zebras99]

me neither....once you're verified once you're good for ever. A lot of the verification is due to being regulation by UK Government

Forever means up unti b365 decides to limit you to pennies

[horja1]

When I first tried to withdraw, they said I had to give them the "KYC", what is a code they mail you to your phisical address. I said I hadn't received it (what was the truth) and they said that there had been a problem, that it was their fault and that they would mail it again. This was 2 weeks after I registered with them. 5 days after that, I received the letter from bet365 with the code. I thought I was gonna be able to finally withdraw but when I introduced it, the site said the code wasn't correct. I contacted their live chat and tell them what had happened; apparently, they had mail a new code so the old one wasn't gonna work. I ended up pretty pissed off and had to wait around 2 more weeks to make the f****** withdrawal... They are pretty good with the live events but they totally suck with withdrawals...

This is why I always ask CS (regardless of the book) what documents (ID, mail codes, etc) they might require before the first withdrawal and send those documents even before making the first deposit ... I deposit only after CS tells me that my documents are ok

[dikefale]

B365 IS the numper 1 of all Europe.
If you dom t have to hide something,everything will go alright.

I couldnt agree more

[mikeyg]

It is true though. If you get through this process they will always pay you and their live betting is number 1 by far.

[skrtelfan]

I think my limit there is $30 anyway.

[the sink]

ppl should try to get the verificaton done before they even deposit

[skrtelfan]

Yeah I've always felt books should take care of the ID verification before you deposit not before you withdraw but I think every single book I've used that required ID did so after I attempted a withdrawal.

[Thremp]

Still waiting for Hareeba to show the UK laws like he said he would the last time. Lying shill.

[byronbb]

It takes forever but they will pay. I love how they will take your money instantly but need a laundry list of "facts" before sending it back to you.

[trumpdown]

ppl should try to get the verificaton done before they even deposit

Bingo. I especially do this at all the potentially shadier outfits ahead of time. Sharp post.

[horja1]

It takes forever but they will pay. I love how they will take your money instantly but need a laundry list of "facts" before sending it back to you.

less than 24 hours to C C

[Dark Horse]

I very much doubt that Bet365 has the ability to verify passport numbers. That would mean companies could just go into a national or international database with everybody's passport numbers. Things are bad today, but not that 1984 yet.

No company has the right to ask for a passport number, or copy of passport. Driver's license is one thing, but passports are a different ballgame.

[SBR Lou]

LMAO,

I know you posted that your original scans were of high quality, but sometimes documents trigger red flags. That's why for example a passport might not have been sufficient enough. We see at least 2 bogus passports/ID cards that players send us per month. In some cases, I think I'd do a better job cropping a head on. I'm not suggesting you've given bogus documents, but just letting you know why their KYC isn't a 1-step process if there's any doubts at all.

You can always submit this complaint officially via a sportsbook complaint form.

[Monte]

You realize how fukked up this is?
Taking deposits with no questions, payouts require more than a ID and 1 bill (which is already more than these fukkers should get).
They don't care if you loose and don't need a payout, that your account is "verified".
If this would be a LAW, they would have to ask for it BEFORE accepting deposits.
What's so funny about this Lou? Bunch of weasels.

[LMAOFISH]

Lou, thanks for your concern but I yelled at them some more in email about how they were giving me the run-around and they paid up (after 2 weeks of back and forth).

Dark horse, actually with my passport number they were able to pull up my info and stuff and confirm that it was a real passport with my name on it. That's why I was shocked when they said my passport wasn't good enough for verification.

Anyways, it worked out this time, but beware guys.