Sarcastic PP poker CS .. I cannot believe this

[natrass]

deleted when i was called a fukkin cunt, a fukkin asshole, twat, etc etc

all by ........ by two new sign ups and a drunk

ty for the other comments btw

.. clearly the wrong forum

[natrass]

can i just add that i was extremely frustrated by the lengthy gaps between replies .. and then only "hello, PP, how can I help you"

As I say I wasnt great but .. I dont run a poker site!

[idontplaypoker]

OK, I was not great .. but it was a burning issue .. is this chat normal for CS


baird112: any robin games tonight
baird112: they are always full!
Ruaidhri: Yes unfortunatley they are very popular
Ruaidhri: I'm sure if you put yourself on the waiting list you'll get on in no time
baird112: so, look eklsewhere if you dont want a 20 minute wait?

Wow Natrass, you kinda went in pretty annoyed.

[AgainstAllOdds]

I think you were rude and gave that CS person a hard time the whole way. To be frank; you sounded like a fukin asshole.

[Bill Dozer]

Natrass,

My suggestion would be to start from scratch or maybe move on to a different poker room. It's frustrating because you expect them to appreciate your feedback and the desire to get in a game. It sounds like their chat guys get that quite often and his hands are probably tied.

In Ruaidhri's defense, a lot of those responses are auto-created by actions within the chat. Many times I have gotten a "hi how can i help you?" after the coversation was over or when the chat guy was switching back and fourth between customers. Some of these reps have 8 chats going at one time.

Your best bet is to write an email with "attn Mgt." in the subject line.

[idontplaypoker]

do you normally go on chat functions just to annoy and humiliate people. Is that what you do, why not go out and meet some people instead of taking all your frustrations out on some phone jockey. I've looked at your previous posts you really are pissed about something why not see a psychologist I think you may have an issue.

[AgainstAllOdds]

Natrass,

My suggestion would be to start from scratch or maybe move on to a different poker room. It's frustrating because you expect them to appreciate your feedback and the desire to get in a game. It sounds like their chat guys get that quite often and his hands are probably tied.

In Ruaidhri's defense, a lot of those responses are auto-created by actions within the chat. Many times I have gotten a "hi how can i help you?" after the coversation was over or when the chat guy was switching back and fourth between customers. Some of these reps have 8 chats going at one time.

Your best bet is to write an email with "attn Mgt." in the subject line.

Bill, your being to kind...Natruss was clearly in the wrong and acting rude the whole time.

[natrass]

OK< I have read it again .. I sound a twat .. I know .. but, I had this all on Wed night .. the sarcastic "how can I help you?" .. right in the middle of a chat .. jeez, it was a legit complaint .. and you just get the finger flipped .. I know the customer isnt always right but this is ludicrous surely?

Customers are usually going to be a little strung up when contacting cs .. namely, because they have a problem .. these guys expect a doffed cap and a toe rub and then maybe they will actually listen to what you say.

In my defence .. have you guys ever heard me complain about a sports book, poker site, casino .. in the years I have been here .. I have never been so cross (And, I may add, I have of course been jipped out of odd amounts from places but laughed it off .. but sarcasm from CS??)

[idontplaypoker]

No CS, get this shit all the time. & you add to it cause you had a bad day, why not go get drunk and get in a fight. You are an asshole. take breather before you call CS. And to think you threatened somebodies livliehood. Really thats not on. Its not cricket

[natrass]

wow .. so many responses .. i have just read them.

Bill .. yes, fair points .. its not the end of the world but I was (and remain) utterly bewildered by the "attitude" from CS.

The other posts .. fair enough .. one of you has just joined solely to vehemntly disagree with me (not suspicious at all of course .. their only three posts appear within minutes of this ... crikey .. and they are absolutely scathing as well .. jeez) .. the other I have no knowledge of .. but fair enough.

Like I have said .. I am cross .. I wasted an hour woth this CS person on Wed .. same "flipped finger" attitude .. well, much worse actually ..... but I reckon I will survive .. just a flesh wound!

Entertianment value at my expense if nothing else

[natrass]

I stink at poker as well

Sorry for getting so wound up .. as Bill says .. just move along .. Paddy Power poker clearly isnt what I am looking for .. I think I will get over it (freakin' annoying tho)

[Bill Dozer]

Natrass did bust into the chat like the Kool-aid guy and maybe Ruaidhri never had a chance. But, sometimes in CS you just have to take it for the company because as far as the user's concerned, you are the the company. Gambling can be an emotional past-time and when the player takes timeout to give some feedback or look for help he doesn't want his concern to be down-played.

[natrass]

No CS, get this shit all the time. & you add to it cause you had a bad day, why not go get drunk and get in a fight. You are an asshole. take breather before you call CS. And to think you threatened somebodies livliehood. Really thats not on. Its not cricket

Anyone know this "mystery" new poster?

Hmmm....

[natrass]

do you normally go on chat functions just to annoy and humiliate people. Is that what you do, why not go out and meet some people instead of taking all your frustrations out on some phone jockey. I've looked at your previous posts you really are pissed about something why not see a psychologist I think you may have an issue.

Odd post ... Id say I only post jokey stuff by and large ... feel free to search it out ... and how is life working at Paddy Power these days?

[natrass]

Natrass did bust into the chat like the Kool-aid guy and maybe Ruaidhri never had a chance. But, sometimes in CS you just have to take it for the company because as far as the user's concerned, you are the the company. Gambling can be an emotional past-time and when the player takes timeout to give some feedback or look for help he doesn't want his concern to be down-played.

Bill, appreciate your view .. bear in mind I was rankled anyway.

For instance, 25 minutes at 7.15ish waiting for a game .. one comes up .. eventually ... hurrahh .... registrating in 10 secs, 9, 8, etc ... at 0 I was there .. and "sorry game full" .. again!!!
Why have games they always fill with "mystery" customers (hence my question about the waiting list)?

I had asked about this on wed .. same old "I dont know what your talking about but deal with it and get away from me" or "how can I help you?" right in the middle CS.

To be honest, I could care less .. its a two-a-penny game anyway .. just its what I know now .. so hated to change ..

As for the CS, I do agree ... they should not be abused, mocked or riducled ... they should be respected even when you are angry at their incompetence and I should have been better I admit (I was totally teed off tho) ... but when they start giving the customer "some" ... just bizarre .. hence my post.

Thanks for letting me let off steam. Im over it and no big deal.

Ill let this go now!

[AgainstAllOdds]

Odd post ... Id say I only post jokey stuff by and large ... feel free to search it out ... and how is life working at Paddy Power these days?

Natrass, I dont have anything against you, I just felt(after reading the dialouge) that you were out of line. If that is the CS rep, good for him/her for defending himself/herself. I think it would just be cool to drop the issue on here and if you really feel you were treated unjustly, write an email to CS or management like Bill suggested.

Thanks

- AAO

[turniphead]

Give it up you sad twat. what is your life like if this is what you spend friday night doing? Enough already.

[natrass]

Natrass, I dont have anything against you, I just felt(after reading the dialouge) that you were out of line. If that is the CS rep, good for him/her for defending himself/herself. I think it would just be cool to drop the issue on here and if you really feel you were treated unjustly, write an email to CS or management like Bill suggested.

Thanks

- AAO

Hey .. no probs with you AAO.

We disagree and thats fine.

I kind of appreciate helpful CS .. I may also add that I could have edited the chat to make me look a little more polite .. but, in fairness, I didnt .... but, again, I am not taking 10% rake from CS!!

I mean they are paid to "chat" .. and its a pain sometimes I know ... but I went through that for fun .. and I would love my boss let me speak to customers like they can .. they must have a laugh.

But, yeah, no probs .. its nothing mate.

[natrass]

Give it up you sad twat. what is your life like if this is what you spend friday night doing? Enough already.

Crikey .. only five people have posted in this thread.

Bill, AAO .. who are established .. me .. and TWO new posters, signing up within minutes of each other, explicitly to abuse me.

Paddy Power employing shills?

That is more worrying than my stupid chat.

[idontplaypoker]

Its a forum, jackass. Not the senate.

[turniphead]

This is now verging on the ridiculous. The issue of whether there a new poster is in fact a Paddy Power employee is of no consequence whatsoever. Natrass decided in his infinite wisdom to post a chat with a CS person in the hope that he would get the response that he so obviously wanted. Now that he has had a completely unexpected reaction it becomes a conspiracy and he is the persecuted one. Paranoia is a terrible thing and in fairness why start something if all you can do afterwards is cry foul. Everybody has the right of reply, that is something that Natrass will have to accept.

[AgainstAllOdds]

Nothing positive is coming out of this...Lets just all drop the issue before I have you all banned.


End of Discussion.

[natrass]

Nothing positive is coming out of this...Lets just all drop the issue before I have you all banned.


End of Discussion.

Agreed.

I think the first time posters turniphead and idontplay were even more upset than me .. cant think why .. whatever.

PP are otherwise a stand up firm btw IMHO .. just CS needs to help not be so smug about themselves .. IMHO.

I lose nothing, the forum loses nothing .. ultimately meaningless as you rightly say.

[Willie Bee]

Never a dull day in Forum World, I tell you. Take this thread for instance.

Life's little ironies and coincidences revealed here, and it's always interesting when new posters sign up and begin posting. Welcome to the SBR idontplaypoker and turniphead, by the way

Weird when a couple of new posters dive right in on the attack/defense with their first posts. For example, one could see how idontplaypoker has been lurking about gleaning information for a while now, and he stumbled across a couple of natrass' posts that he didn't agree with, but it was this one playing the part of a rectum on a customer service chat that pushed IDPP over the edge and finally compelled him to sign up.

And turniphead, being the champion of the little guy, also comes in swinging to make sure the new guy idon'tplaypoker isn't hung out to dry.

Anyway, looks like all is swell in the end, natrass has been humble in my opinion accepting he was the erring half of the original chat, and nobody lost nothing.

[bettilimbroke999]

natrass acted like a complete sarcastic fukin cunt right from the get go, apparently if you act like an unbelievable insulting asshole that's having a nervous breakdown they don't give you as great CS, my suggestion would be to smash your head against the wall until you calm down, and then contact CS with your question like a halfnormal human being