BET365 requests strange verification way.Is it secure and do they have such right?

[justonetime]

I do see why it is a hassle but it really isn't a big deal unless you stole or are using someone's ID. And it is still far easier than having to take your ID to an official notary or apostille who can verify it as some books make you do.

[althelegend]

Have they not asked for a dna sample?

Seriously, some of the requests by online bookies are absurd. I once had to send a copy of my deposit transaction made by moneybookers. Another time they requested a bank statement which contained other private money transactions - nothing to do with them at all.

[Hareeba!]

Have they not asked for a dna sample?

Seriously, some of the requests by online bookies are absurd. I once had to send a copy of my deposit transaction made by moneybookers. Another time they requested a bank statement which contained other private money transactions - nothing to do with them at all.

Imagine you are charged with the responsibility of ensuring that a prospective client is genuine and along comes a thief who's just snatched someone's paperwork and submits it to you as evidence of his ID.

How would you go about the task?

[cristianbet]

Imagine you are charged with the responsibility of ensuring that a prospective client is genuine and along comes a thief who's just snatched someone's paperwork and submits it to you as evidence of his ID.

How would you go about the task?

They request this nonsense only after you win and want to cash out.
For me this Bet365 is A BUNCH OF SCUMBAGS

[Hareeba!]

They request this nonsense only after you win and want to cash out.
For me this Bet365 is A BUNCH OF SCUMBAGS

Under the law they are required to perform their ID checks prior to making any withdrawal.
Most players don't bother ensuring they've complied until they wish to withdraw.
Best practice is always to get that out of the way on opening your account or you will inevitably suffer delays.

[Thremp]

Moneybookers can be funded without a bank acct/CC. They are asking for something that reasonably can't exist. In addition the photo requirement is absurd. Why don't they ask for a matching photo holding the paper?

ID requirements should be clearly laid out to prevent THEFT from occurring.

[kestbra]

they still asks for stupid things like take a photo near to your face by holding your id..

[dikefale]

They are A+++ book,and this security verification is their obligation. \everything must be under the law.

[kestbra]

under the law, to ask stupid things like sending holding id by face?

for all other books enough

passport/id/
and utility bill

[dikefale]

Ive never been asked to hold id by my face.
Maybe all this happen because many bonus whores using some1 else papers.

[davidchong]

do you have an account in the past there?

[gabriels]

Hey people.
It just happened to me right now, I cannot believe it, I thought this must be some joke.
I will post the conversation here

[gabriels]

Scott S has joined this chat.

You are now chatting with Scott S.

Scott S Hello, welcome to bet365 Live Chat. How may I help you?

Gabriel S Hello Sir
I cannot login anymore

Scott S Can I take your username and four digit security number please?

Gabriel S


Gabriel S

Scott S One moment please.

Scott S I can see we require 2 forms of photo ID from you with a photo of you holding an ID by your face.

Scott S We also require the PVC code.

Scott S The PVC has been posted to your home address.

Gabriel S a photo of me holding an ID near my face?

Scott S Yes.

Gabriel S You must be kidding

Scott S No. We require this to positively identify you.

Gabriel S Well here is what I'll do. I won't take any photo like the one you request, is demeaning

Gabriel S I already sent you my ID and I quote: We are pleased to confirm that your documents have been verified and your account updated accordingly.

Gabriel S If you don't accept me as your customers , please close my account and refund my deposits.

Scott S This is a further request from our Fraud department.

Gabriel S I will post all these to any betting related forum as well as local media.

Gabriel S Well, your Fraud department can request a piss sample for DNA

Gabriel S This is not stated on the Terms I accepted when registering

Gabriel S I read similar stories on SBR but I said, this has to be a joke.

Gabriel S I see is not a joke and you really do this to customers, probably east europeans

Gabriel S I already sent my ID, which by the way, is accepted in any UE country even as replacement for passport

Gabriel S You don't want me as a customer, well no one is forcing you to.

Scott S It is part of our KYC process to positively identify all customers. When signing up, the KYC does state we can use any method to positively identify our customers.

Gabriel S I will be verified with the methods stated on my account section KYC

Scott S We do require a photo of you holding an ID, so we can identify the ID is yours.

Gabriel S Require for what?

Scott S For further ID for our Fraud department.

Gabriel S what do you mean for further ID

Gabriel S Maybe you meant for ID verification which I already did

Gabriel S It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process KYC or Know Your Customer. To help further validate your account you can provide the information requested below.

Scott S The Fraud team do require a photo of you holding your ID. This can be sent to documents@bet365.com

Gabriel S Well I will not send it.

Gabriel S So what do we do ?

Scott S One moment please.

Scott S I have spoken to a Fraud manager, they do require this. No further action will occur on the account until we receive this.

Gabriel S You will not give back my money if I don't send you a photo of my ID holding it near my face?

Scott S One moment please.

Gabriel S forum.sbrforum.com/sportsbooks-industry/1047360-bet365-requests-strange-verification-way-secure-do-they-have-such-right.html

Gabriel S You do realize there is a whole thread on SBR regarding your practice

Gabriel S And I want to ask, what fraud I can commit depositing by moneybookers

Gabriel S I cannot make a refund

Scott S Your funds have been withdrawn, and the account closed.

Gabriel S I haven't received them

Scott S It can take 24 hours for MoneyBookers withdrawals.

Gabriel S Ok.

Gabriel S I suggest you put this in your terms and conditions.

Scott S Is there anything else I can help you with today?

Gabriel S No.
Have a nice day!

Scott S Thank you for contacting bet365 Live Chat today.

Scott S has now left this chat.

This chat has been closed by bet365.

[badivona]

buhahaahha.some of sportsbooks did not asking any documents.go and play on theare.bet 365 is god but identificatons like this is to much.i will do it if they give me extra 1000eur.i did not taking pictures of me for free

[Hareeba!]

why is this such a big deal?
why are you so paranoid about supplying a photo?

[horsiehung]

its been done in the adult film industry fm a while

its actually a very effective means to avois bs

[badivona]

why is this such a big deal?
why are you so paranoid about supplying a photo?

treat you like arested criminal holding id....

[Hareeba!]

treat you like arested criminal holding id....

trouble no doubt is that from your part of the world they have been scammed too much

If I stole your ID I wouldn't be able to satisfy their request would I ?

Surely there's some sense to what they ask you to do ?

If you want to play in safe environments then you have to accept these things.

[badivona]

lol.you cann do it in photoshop and it will look like orginal.just find man or women in face on internet and it takes 5min of job...
,if i stell id 1st i will go register on sportsbook and lose money

[arabbeast13]

I think it is a reasonable request as long as I get paid.

[peterd78]

yes

[dikefale]

I think it is a reasonable request as long as I get paid.

Yes.

[the_situation]

trouble no doubt is that from your part of the world they have been scammed too much

If I stole your ID I wouldn't be able to satisfy their request would I ?

Surely there's some sense to what they ask you to do ?

If you want to play in safe environments then you have to accept these things.

Bet365 has probably been abused by bonuses by certain parts of the world so I don't blame them for for requesting this type of verification.

[Thremp]

Why would there be different verification requirements required for different parts of the world?

And why backend?

Thieves.

[Hareeba!]

Why would there be different verification requirements required for different parts of the world?

And why backend?

Thieves.

because players from certain parts of the world have earned a reputation for being dodgy

also in some countries they have access to databases to confirm and verify IDs

the requirements for ID verification are set out in the T&C .. most don't bother until they want to withdraw

Bet$3.65 are a pathetic excuse for a bookmaker but they aren't thieves

[mikeyg]

bet 365 is a great shop for rec players. If they make you jump through hoops there is a reason.

Just do what they ask or don't play there. Very simple

Stop crying and go play elsewhere if this pisses you off. It is their site and they can do what they want

They don't steal money and they have been around a long time

[dikefale]

For me best book around,no doubt!

[Thremp]

because players from certain parts of the world have earned a reputation for being dodgy also in some countries they have access to databases to confirm and verify IDs the requirements for ID verification are set out in the T&C .. most don't bother until they want to withdraw Bet$3.65 are a pathetic excuse for a bookmaker but they aren't thieves

So... Its selective enforcement of a nonexistent rule that isn't needed to follow KYC or laid out via TC with the only possible outcome being to rob winning players.

Again, you're terrible at logic or understanding the industry.

[Hareeba!]

So... Its selective enforcement of a nonexistent rule that isn't needed to follow KYC or laid out via TC with the only possible outcome being to rob winning players.

Again, you're terrible at logic or understanding the industry.

It's you who fails to comprehend the requirements for stringent ID enforcement in regulated jurisdictions

The UK books are not thieves. Only someone with lack of knowledge of the industry there could possibly suggest something so silly.

[Thremp]

Please. You've shown a complete lack of understanding.

Again, if they can't verify the ID, why is a photo of someone holding what is essentially a sheet of paper any sort of verification? And why are they even HAVING THE CHANCE TO HOLD HIS ******* MONEY HOSTAGE?!?

They should verify money laundering laws on DEPOSITS as its just as much of a financial transaction as a withdrawal. Funny how they never bothered to do this before accepting his business.

[Hareeba!]

Please. You've shown a complete lack of understanding.

Again, if they can't verify the ID, why is a photo of someone holding what is essentially a sheet of paper any sort of verification? And why are they even HAVING THE CHANCE TO HOLD HIS ******* MONEY HOSTAGE?!?

They should verify money laundering laws on DEPOSITS as its just as much of a financial transaction as a withdrawal. Funny how they never bothered to do this before accepting his business.

quite simply they have not been satisfied with whatever form of document the guy has provided .. in your words it is probably just "a sheet of paper" to them if it is from a country where they don't have access to the relevant database to cross-check it

the guy must have some sort of problem with his ID or else a lack of regard for his money if he isn't prepared to simply comply with their request and the more he objects to it the more likely they are to suspect all is not as he claims it to be

[Thremp]

Why did they engage into business with him before verifying his identity or determining there was a "problem" with his documentation?

If they lack the ability to crosscheck the ID against a DB, why don't they flag the IPs/countries in question?

If you selectively engage in business where your increased levels of due diligence can only possibly result in financial windfall for you, is that fair and just? Is that in the idea of preventing money laundering and identity theft (the purpose of KYC)?

Seems like you don't understand the purpose of these regulations, the abilities of the said companies, or who has a vested interest in performing additional "fraud prevention". He fulfilled the requirements as laid out by the TCs. Any superior levels of KYC regulations should be clearly stated (photos of you with ID are not) and should be done to prevent money laundering/identity theft, not as a tool to rob players (and beguile the foolhardy) after already engaging in business and financial transactions with a said party.

Unstated withdraw vetting is simply a tool for thievery. Nothing more.

[Hareeba!]

Why did they engage into business with him before verifying his identity or determining there was a "problem" with his documentation?

If they lack the ability to crosscheck the ID against a DB, why don't they flag the IPs/countries in question?

If you selectively engage in business where your increased levels of due diligence can only possibly result in financial windfall for you, is that fair and just? Is that in the idea of preventing money laundering and identity theft (the purpose of KYC)?

Seems like you don't understand the purpose of these regulations, the abilities of the said companies, or who has a vested interest in performing additional "fraud prevention". He fulfilled the requirements as laid out by the TCs. Any superior levels of KYC regulations should be clearly stated (photos of you with ID are not) and should be done to prevent money laundering/identity theft, not as a tool to rob players (and beguile the foolhardy) after already engaging in business and financial transactions with a said party.

Unstated withdraw vetting is simply a tool for thievery. Nothing more.

Seems you don't understand that if a UK book withholds a player's funds due to failure to provide satisfactory evidence of ID or is found to be involved in fraudulent or other illegal activity they do not retain the money. They are obliged to remit it to the appropriate authority which the player can then approach if he wishes to pursue the matter.

These books are big businesses and are supervised and subject to audit so wouldn't be risking their licenses and reputations over a few pennies.

[Thremp]

Could you cite the pursuant laws that are applicable?

Thanks!

[Thremp]

Could you cite the pursuant laws that are applicable? Thanks!

Std.