WillHill stop paying
Hello
Can you tell me is this normal?
Can you tell me is this normal?
Katy: Hi, you're speaking to Katy. How may I help you?
L G: Hello
L G: I requested a withdrawal
L G: And I received an email asking for card copies
Katy: Hi L.
L G: Kate: We can confirm that we received the documents you sent.
Kate: These will be reviewed by our relevant team.
Kate: Please be assured we will have your query sorted as soon as possible.
Katy: May I please first have your date of birth and the answer to the security question: favourite player?
L G:
L G:
Katy: Thank you for that information. Please give me 3 to 5 minutes while I check on your account.
L G: Sorry to say but it seems your payment department is trying to stall my withdrawal
L G: Or it's standard procedure to ask for other documents now?
Katy: Please bear with us as we coordinate with the relevant department.
Katy: Sorry to keep you waiting.
Katy: We are still coordinating with the relevant department.
Katy: Sorry if this is taking a while.
L G: No problem as long as the matter is solved
Katy: Would you prefer that I send you an email once they have replied?
L G: No.
Katy: Okay. Please stay online.
Katy: Sorry for the inconvenience.
Katy: I am coordinating now with our Security department.
Katy: Please bear with us.
L G: What department have you been coordinating with earlier ?
Katy: I was coordinating with the documents department earlier as they are the ones who approve documents sent to us and they pass it on to our Security team.
Katy: Thank you for waiting.
Katy: According to our Security department, they are still waiting for the result of their checks to process your withdrawals.
Katy: They will be sending you feedback via email once this has been done.
L G: I see
L G: This is sad news.
L G: According to your colleague they received my documents since I sent them 2 days ago.
L G: So this would be the 3rd day since they're checking it
Katy: We apologise for the inconvenience caused during this time.
L G: Can't you mark it as urgent?
L G: Or something to speed up these checks
L G: Is there something wrong with the copies ?
Katy: I apologise but I can only relay to you what the relevant department has advised. The document is fine and was already passed on to our Security team.
L G: When will I receive the response. (please don't say 'as soon as possible')
L G: ?
Katy: Unfortunately, we are not able to give you a definite time scale as it will depend on the relevant department. However, please rest assured that we are doing our best to resolve this matter immediately.
L G: Sad and frustrating.
L G: It seems the withdrawals are delayed intentionally.
L G: The previous withdrawals were processed without problems
Katy: This is not the first time we have done this to any account, L.
Katy: This is the standard procedure for security checks as stated in the Terms and Conditions of the site when you registered.
L G: Yes and my account was verified later
L G: And deposits and withdrawals were processed without issues.
L G: Now that I withdrew all my balance , problems begin
L G: Sorry but this is not professional
Katy: 5.2 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If such any such restrictions cause You a problem, please contact Customer Services.
Katy: You may find that in the terms of the site on here: [IMG]file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image001.gif[/IMG] http://williamhill-lang.custhelp.com/cgi-bin/williamhill_lang.cfg/php/enduser/std_adp.php?p_faqid=6719 under section 5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS.
L G: Your Terms and Conditions are abusive.
Katy: We apologise but you have agreed to those terms when you registered the account.
L G: If it wrote 'we can steal your money anytime we want' does it mean You can steal it because the player checked 'I agree..' to some terms and conditions that takes 1 day to read ?
Katy: I'm sorry but I can only relay to you what the terms state.
L G: Well I'm sorry to find a so called respectful bookmaker resorting to such measures.
L G: Do I have your permission to post this chat log on SBR and other international betting forums
L G: ?
Katy: I am sorry you feel that way. That is entirely your decision, L.
Katy: Is there anything else that I can help you with?
You have disconnected.
L G: Hello
L G: I requested a withdrawal
L G: And I received an email asking for card copies
Katy: Hi L.
L G: Kate: We can confirm that we received the documents you sent.
Kate: These will be reviewed by our relevant team.
Kate: Please be assured we will have your query sorted as soon as possible.
Katy: May I please first have your date of birth and the answer to the security question: favourite player?
L G:
L G:
Katy: Thank you for that information. Please give me 3 to 5 minutes while I check on your account.
L G: Sorry to say but it seems your payment department is trying to stall my withdrawal
L G: Or it's standard procedure to ask for other documents now?
Katy: Please bear with us as we coordinate with the relevant department.
Katy: Sorry to keep you waiting.
Katy: We are still coordinating with the relevant department.
Katy: Sorry if this is taking a while.
L G: No problem as long as the matter is solved
Katy: Would you prefer that I send you an email once they have replied?
L G: No.
Katy: Okay. Please stay online.
Katy: Sorry for the inconvenience.
Katy: I am coordinating now with our Security department.
Katy: Please bear with us.
L G: What department have you been coordinating with earlier ?
Katy: I was coordinating with the documents department earlier as they are the ones who approve documents sent to us and they pass it on to our Security team.
Katy: Thank you for waiting.
Katy: According to our Security department, they are still waiting for the result of their checks to process your withdrawals.
Katy: They will be sending you feedback via email once this has been done.
L G: I see
L G: This is sad news.
L G: According to your colleague they received my documents since I sent them 2 days ago.
L G: So this would be the 3rd day since they're checking it
Katy: We apologise for the inconvenience caused during this time.
L G: Can't you mark it as urgent?
L G: Or something to speed up these checks
L G: Is there something wrong with the copies ?
Katy: I apologise but I can only relay to you what the relevant department has advised. The document is fine and was already passed on to our Security team.
L G: When will I receive the response. (please don't say 'as soon as possible')
L G: ?
Katy: Unfortunately, we are not able to give you a definite time scale as it will depend on the relevant department. However, please rest assured that we are doing our best to resolve this matter immediately.
L G: Sad and frustrating.
L G: It seems the withdrawals are delayed intentionally.
L G: The previous withdrawals were processed without problems
Katy: This is not the first time we have done this to any account, L.
Katy: This is the standard procedure for security checks as stated in the Terms and Conditions of the site when you registered.
L G: Yes and my account was verified later
L G: And deposits and withdrawals were processed without issues.
L G: Now that I withdrew all my balance , problems begin
L G: Sorry but this is not professional
Katy: 5.2 Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If such any such restrictions cause You a problem, please contact Customer Services.
Katy: You may find that in the terms of the site on here: [IMG]file:///C:/DOCUME%7E1/ADMINI%7E1/LOCALS%7E1/Temp/msohtmlclip1/01/clip_image001.gif[/IMG] http://williamhill-lang.custhelp.com/cgi-bin/williamhill_lang.cfg/php/enduser/std_adp.php?p_faqid=6719 under section 5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS.
L G: Your Terms and Conditions are abusive.
Katy: We apologise but you have agreed to those terms when you registered the account.
L G: If it wrote 'we can steal your money anytime we want' does it mean You can steal it because the player checked 'I agree..' to some terms and conditions that takes 1 day to read ?
Katy: I'm sorry but I can only relay to you what the terms state.
L G: Well I'm sorry to find a so called respectful bookmaker resorting to such measures.
L G: Do I have your permission to post this chat log on SBR and other international betting forums
L G: ?
Katy: I am sorry you feel that way. That is entirely your decision, L.
Katy: Is there anything else that I can help you with?
You have disconnected.
