I really really want to love your book but here is a list of things that I wish you guys would stop doing.
1. I don't need an e-mail telling me what event is going to tip off tonight. These get really old and are not even read, they just clutter my mailbox. Also... when they are sent from numerous different e-mails "Dave Mason" "JR Maxwell" just the two this week it is very hard for me to filter.
2. Please be specific regarding certain bonus T&C's. The better bonus guarantee for example... if I had known that this was a "Once in a lifetime" bonus I would have made my deposits differently. I was simply told the terms were valid for the promotional period (which ended at the superbowl)
3. PLEASE do not send e-mail after e-mail about a 45% bonus special. This is the same bonus that anyone can get and it does not make me feel any better than any other member.
A lot of things have been done that I do like but without any great reload promo's (45% FP is nice but when Legends and other books offer 40% cash its not comparable). I love the customer service reps even if I have had a few bad experiences, they understand and you don't have to wait forever to speak to someone. I do like the fact that betting options have gradually expanded. I also like the limits. I just really wish the spam would cut down and focus on what really differentiated your brand for quite some time... the perks. Getting a bottle or a random freeplay shows loyalty to customers and in return makes me want to come back for more. Getting e-mails spouting the same stuff in a standard form e-mail with my name replaced... makes me feel like going somewhere else.
Just my 2 cents... Also I won't single out BetOnline. I don't and wont play at bookmaker due to excessive spam.
1. I don't need an e-mail telling me what event is going to tip off tonight. These get really old and are not even read, they just clutter my mailbox. Also... when they are sent from numerous different e-mails "Dave Mason" "JR Maxwell" just the two this week it is very hard for me to filter.
2. Please be specific regarding certain bonus T&C's. The better bonus guarantee for example... if I had known that this was a "Once in a lifetime" bonus I would have made my deposits differently. I was simply told the terms were valid for the promotional period (which ended at the superbowl)
3. PLEASE do not send e-mail after e-mail about a 45% bonus special. This is the same bonus that anyone can get and it does not make me feel any better than any other member.
A lot of things have been done that I do like but without any great reload promo's (45% FP is nice but when Legends and other books offer 40% cash its not comparable). I love the customer service reps even if I have had a few bad experiences, they understand and you don't have to wait forever to speak to someone. I do like the fact that betting options have gradually expanded. I also like the limits. I just really wish the spam would cut down and focus on what really differentiated your brand for quite some time... the perks. Getting a bottle or a random freeplay shows loyalty to customers and in return makes me want to come back for more. Getting e-mails spouting the same stuff in a standard form e-mail with my name replaced... makes me feel like going somewhere else.
Just my 2 cents... Also I won't single out BetOnline. I don't and wont play at bookmaker due to excessive spam.